PureGym UK - Crewe Grand Junction Reviews 113

TrustScore 4.5 out of 5

4.3

Grand Junction Retail Park, CW1 2RP Crewe, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Went in to our local branch just to have a look around at the facilities, we were greeted by a Oliver who is also a PT there, he was welcoming and happily showed us around, talked us through opening t... See more

Company replied

Rated 3 out of 5 stars

Some of the equipment makes screeching noises when being used such as the leg press machine, in my opinion there should be an expansion to the gym due to how many people come in at all times everyday... See more

Company replied

Rated 3 out of 5 stars

Not to bad for the price but its is missing a few key pieces of equipment such as the seated leg curl which has been proven to activate 50% more of hamstring when compared then the conventional flat h... See more

Company replied

Rated 5 out of 5 stars

support for the gym really good thing life for body really heath fit from where they want do one need important think over some one help u sim body make happy smile happened!:)

Company replied


Company details

  1. #15 of 17 best companies in Gym
  2. #11 of 11 best companies in Fitness centre

About PureGym UK - Crewe Grand Junction

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

  • Grand Junction Retail Park, CW1 2RP, Crewe, United Kingdom

4.3

Excellent

TrustScore 4.5 out of 5

113 reviews

5-star
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1-star

Replied to 94% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Joining Pure Gym

Easy to navigate website, simple clear instructions, straightforward payment process,

1 December 2024
PureGym UK - Crewe Grand Junction logo

Reply from PureGym UK - Crewe Grand Junction

Hi Elaine - Thank you for taking the time to share your thoughts! We really value member feedback and always take it on board. It’s great to hear that you had a smooth and easy experience joining us. Have a great time with your workouts! Thanks, PureGym.

Rated 5 out of 5 stars

Great place to train

Have been coming near enough since it opened ed. It’s a great atmosphere, the staff are supportive and motivational. Great equipment in the gym and really enjoyable classes that work you hard.

28 November 2024
PureGym UK - Crewe Grand Junction logo

Reply from PureGym UK - Crewe Grand Junction

Hi Kerry - Thank you so much for your feedback! We're glad to hear you enjoyed the friendly staff and great atmosphere. We believe it's essential to create a welcoming and positive environment where our members can feel comfortable and energized.

Our staff works hard to ensure that every experience is enjoyable, and it's wonderful to know that this effort made an impact on your visit. We truly appreciate your support and look forward to seeing you again! Thanks, PureGym.

Rated 5 out of 5 stars

Good gym.

Good gym.
Good atmosphere.
Friendly staff and helpful.

18 November 2024
Unprompted review
PureGym UK - Crewe Grand Junction logo

Reply from PureGym UK - Crewe Grand Junction

Hi there! Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We love being able to help and chat to our members when given the opportunity to do so.

Hope you continue to enjoy your time with us! Thanks, PureGym

Rated 5 out of 5 stars

The staff are very friendly and…

The staff are very friendly and helpful. They advised me how to use a set of equipment safely.

2 November 2024
PureGym UK - Crewe Grand Junction logo

Reply from PureGym UK - Crewe Grand Junction

Hi there. Thanks for taking the time to leave this 5 star review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

We love being able to help and chat to our members when given the opportunity to do so; it is great to hear the team could help on the day.
Enjoy your time with us! Thanks, PureGym

Rated 5 out of 5 stars

Lovely friendly Gym

Plenty of machines. Really clean. Friendly staff. Easy to park

14 November 2024
PureGym UK - Crewe Grand Junction logo

Reply from PureGym UK - Crewe Grand Junction

Hi David! Thanks for taking the time to leave this 5 star review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

We do our very best to provide a wide range of equipment so that members have a variety of ways to workout. We also love being able to help and chat to our members when given the opportunity to do so!

Hope you continue to enjoy your time with us! Thanks, PureGym

Rated 4 out of 5 stars

Easy to understand

Easy to understand
Easy to choose and put details in

6 November 2024
PureGym UK - Crewe Grand Junction logo

Reply from PureGym UK - Crewe Grand Junction

Hi there - We appreciate you leaving this review, and your feedback means a lot to us. We're all about making the beginning of your fitness journey hassle-free, so it's wonderful to hear you found the process of joining simple. Wishing you the best with your workouts! Thanks, PureGym.

Rated 5 out of 5 stars

Brilliant

Friendly staff

30 October 2024
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Reply from PureGym UK - Crewe Grand Junction

Hi there – Thank you for leaving this review! Our team genuinely enjoys assisting and connecting with our members whenever we can, so it's wonderful to hear that you've had such a positive experience with us. We're thrilled to know that you're happy with both the gym and the support from our team. Thanks again, PureGym.

Rated 5 out of 5 stars

good environment

good environment, great equipment

19 October 2024
Unprompted review
PureGym UK - Crewe Grand Junction logo

Reply from PureGym UK - Crewe Grand Junction

Hi there - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

Our team do our very best to provide a wide range of equipment so that members have a variety of ways to workout so it's good to see you have been happy with this. We are really happy to hear you enjoy using the gym! Thanks, PureGym

Rated 5 out of 5 stars

Nice and quiet

Nice and quiet, all equipment clean just does need wipes or something to clean equipment after use? Maybe there is some I just couldn’t see it?

19 October 2024
PureGym UK - Crewe Grand Junction logo

Reply from PureGym UK - Crewe Grand Junction

Hi there - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback.

The team will also clean every piece of kit and surface throughout the day, from dumbbells to treadmills and everything in between, so you can train with confidence.

We've also installed new self-cleaning stations so you can clean your kit before and after use, for added peace of mind. Cleaning stations are located in all key areas of the gym to make it as easy as possible. Thanks, PureGym.

Rated 5 out of 5 stars

i had my first session today and i was…

i had my first session today and i was welcomed and felt comfortable all the staff were really friendly and also helped me with things i couldn’t do myself as i wanted some water but couldn’t reach the staff and my personal trainer helped me with that i really enjoyed it i felt so nervous at first but after that i was fine and i got stuck in i didn’t feel as nervous i would definitely recommend pure gym 100% i wouldn’t go anywhere else for my gym needs i was do relaxed i can’t wait for my next session

6 September 2024
Unprompted review
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Reply from PureGym UK - Crewe Grand Junction

Hi Kerrie, thank you for taking the time to leave this 5* review!

It's important to us to provide our members with a great space to work out, in a friendly environment and we're so pleased to hear you enjoyed your first session and our Gym Team could help!👏

We can't wait to see you back in the gym soon!

Thanks, PureGym

Rated 5 out of 5 stars

Really easy joing process fantastic…

Really easy joing process fantastic offers are always being offered. Let's get fit.

27 July 2024
PureGym UK - Crewe Grand Junction logo

Reply from PureGym UK - Crewe Grand Junction

Hi Ben - Thank you for the 5* review and welcome to PureGym!

We hope you enjoy your new discounted membership with us!

Thanks, PureGym

Rated 5 out of 5 stars

I love the many types of equipment…

I love the many types of equipment available for all muscle groups I'm working on.

26 June 2024
PureGym UK - Crewe Grand Junction logo

Reply from PureGym UK - Crewe Grand Junction

Hi Iminathi - It's great to hear you're enjoying PureGym, and thank you for the 5* review!😊

Thanks, PureGym

Rated 5 out of 5 stars

GOOD TEAM THAT DO THERE BEST TO HELP IN…

GOOD TEAM THAT DO THERE BEST TO HELP IN YOUR FITNESS JOURNEY

24 June 2024
Unprompted review
PureGym UK - Crewe Grand Junction logo

Reply from PureGym UK - Crewe Grand Junction

Hey Mark - That's awesome to hear and thanks for the 5* feedback regarding your Gym Team!

Thanks, PureGym

Rated 1 out of 5 stars

Terrible Customer Service

Puregym is so terrible because my account got suspended without a warning or any signs under my account!

20 June 2024
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Reply from PureGym UK - Crewe Grand Junction

Hi there, we're sorry to see this 1 star review!

As we require more info to help, please drop our Member Services team a message on (member.services@puregym.com) with your accurate email address, mobile number and DOB - So they can find your account and advise accurately on any suspension.

We look forward to getting this sorted for you!

Thanks, PureGym.

Rated 4 out of 5 stars

Nice place

Very nice place, really good equipment, good workout program

12 May 2024
Unprompted review
PureGym UK - Crewe Grand Junction logo

Reply from PureGym UK - Crewe Grand Junction

Hi Swirley - It's great to hear you're enjoying PureGym, and thank you for the 4* review!

Thanks, PureGym

Rated 4 out of 5 stars

Very good

Really nice, all the equipment and areas are spaced out nicely too

12 May 2024
Unprompted review
PureGym UK - Crewe Grand Junction logo

Reply from PureGym UK - Crewe Grand Junction

Hi Frankie - It's great to hear you're enjoying PureGym, and thank you for the 4* review!

Thanks, PureGym

Rated 5 out of 5 stars

Great and seamless joining experience…

Great and seamless joining experience thanks. Looking forward to my first visit soon.

29 April 2024
PureGym UK - Crewe Grand Junction logo

Reply from PureGym UK - Crewe Grand Junction

Hi Stuart - Thank you for the 5* review and welcome to PureGym!

We hope you enjoy your new membership with us!

Thanks, PureGym

Rated 5 out of 5 stars

A good start so far

Oliver gave me a tour and made me feel welcome.
Plenty of equipment and space. Feels Clean.
Love the app with videos on how to use equipment, make personal plans and keeps a tally of how many hours you have spent in the gym. Look forward to looking at the online classes on days I can’t attend. Happy so far 😊

23 April 2024
PureGym UK - Crewe Grand Junction logo

Reply from PureGym UK - Crewe Grand Junction

Hey Kim, thank you for the 5* review and welcome to PureGym!

We're glad Oliver could show you around and we hope you enjoy your future visits to the gym!

Thanks, PureGym

Rated 5 out of 5 stars

Thank you for your help and support…

Thank you for your help and support during my membership. Your guidance and support helped me navigate through a difficult situation, and I am truly grateful for your kindness and generosity.

27 April 2024
PureGym UK - Crewe Grand Junction logo

Reply from PureGym UK - Crewe Grand Junction

Hi Ranch, it's amazing to hear you had a great experience contacting us, and thank you for the 5* review!

We're always happy to help with anything you need .

Thanks, PureGym

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