PureGym UK - Denton Reviews 98

TrustScore 3.5 out of 5

3.6

Oldham St, M34 3SJ Manchester, GB


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Rated 5 out of 5 stars

Since joining the gym 3 months ago I have been very pleased with how the environment, staff, equipment and atmosphere have been. Compared to other gyms the equipment is repaired quickly. I cannot fa... See more

Rated 3 out of 5 stars

Most of the cross trainers are wonky. It's an absolute joke. Most of them are on a serious slant despite the floor being flat. They either shake when you're on them as a result or you're on an angle.... See more

Company replied

Rated 3 out of 5 stars

Very dissatisfied with Denton puregym at the moment due to its recent changes in class timetable. I've checked other puregyms in the surrounding area and they have more classes running. I'm contemplat... See more

Company replied

Rated 5 out of 5 stars

Excellent communication and easy to use the gym app. Had induction which was very helpful. pt Michael was very friendly and couldn’t have been more helpful. Gym equipment fantastic and place very clea... See more

Company replied


Company details

  1. #15 of 17 best companies in Gym
  2. #11 of 11 best companies in Fitness centre

About PureGym UK - Denton

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

  • Oldham St, M34 3SJ, Manchester, United Kingdom

3.6

Average

TrustScore 3.5 out of 5

98 reviews

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1-star

Replied to 94% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Excellent quality of service

Excellent quality of service. Lots of cleaning and sanitisation stations. And all information on safety even when the staff are not there is very reassuring

27 November 2021
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Reply from PureGym UK - Denton

Hi Phillip. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It's great to hear you enjoy using the gym overall! :)

Thanks, PureGym

Rated 3 out of 5 stars

The only two problems I'm faced to far…

The only two problems I'm faced to far is remembering my code and I struggle to enter it into the key pad because of my dyslexia and my partner has bad eyesight so she struggle being able to see the small numbers. I'm also struggling to find a time when the gym is quiet so I can finally use the weights. Everytime all the equipment is being used and most of the time they will hover round the equipment even if there not planing to use it.

20 November 2021
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Reply from PureGym UK - Denton

Hi, tank you for leaving us a review. We appreciate and value our member feedback.

If you struggle to enter your pin on the pads you do have the option of contactless entry. This can either be by your phone, which is a QR code and free to download from the PureGym app or a key fob which can be purchased from the vending machines inside the gym.

We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. Members can use the members area via the PureGym app or website, to see how many people are in the gym which is great for planning ahead.

Thanks, PureGym

Rated 5 out of 5 stars

Enjoyed the class

9 November 2021
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Reply from PureGym UK - Denton

Hi Michelle, thanks for leavings us a review. We are delighted to see this is 5 stars.

It's great to hear you enjoyed the class. Which one did you attend? :)

Thanks, PureGym

Rated 5 out of 5 stars
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Reply from PureGym UK - Denton

Hi Geoffrey. Thanks for taking the time to leave this review! We are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It's great to hear you enjoy using the gym overall! :)

Thanks, PureGym

Rated 3 out of 5 stars

Not enough microplates

Good gym but nowhere near enough microplates for people who are aiming to progress in weight for certain lifts.

Need a LOT more 1.25/2.5kg plates

11 September 2021
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Reply from PureGym UK - Denton

Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio, but if you have any other/specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.

Thanks, PureGym.

Rated 5 out of 5 stars
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Reply from PureGym UK - Denton

Hi, thank you for leaving us a review. We are delighted to see this is 5 stars.

Its great to hear you enjoyed the Cycle class! This is a very popular class with our members which offers a great, fun and effective workout!

We hope you have continued to enjoy them :)

Thanks, PureGym

Rated 5 out of 5 stars

The manager was very welcoming and…

The manager was very welcoming and showed us around the gym. Was plenty of equipment for us to use and very spacious. Very clean.

13 August 2021
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Reply from PureGym UK - Denton

Hi. Thanks for taking the time to leave this review! We are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

We do our very best to provide a wide range or equipment/kit so that members have a variety of ways to workout and love being able to help and chat to our members when given the opportunity to do so! :)

It's great to hear you enjoy using the gym!

Thanks, PureGym

Rated 5 out of 5 stars

Everything you need for working out in…

Everything you need for working out in a clean and comfortable environment

9 August 2021
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Reply from PureGym UK - Denton

Hi Janet. Thanks for taking the time to leave this review! We are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It's great to hear you enjoy using the gym overall! :)

Thanks, PureGym

Rated 1 out of 5 stars

Since joining PureGym I have been…

Since joining PureGym I have been unable to attend. I was only able to pause membership for 1 month and therefore have been having to pay full price while unable to train due to fighting cancer.

9 August 2021
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Reply from PureGym UK - Denton

Hi Paul. Thank you for your review. We are really sorry to hear this and apologise for any inconvenience caused.

Members can freeze their accounts for up 3 months. We advise speaking to member services who will be able to assist you further with this.

Thanks, PureGym

Rated 1 out of 5 stars

Froze my account as couldn’t go gym and…

Froze my account as couldn’t go gym and they took money out after saying payment won’t be taken till September

9 August 2021
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Reply from PureGym UK - Denton

Hi, thank you for leaving us a review. We are sorry to see this is 1 star.

A payment would only be deducted if a member freezes their account with in 4 working days of their payment date. This is due to the payment already being requested and we are not able to stop this. However once the freeze begins the payment will apply as credit and be used towards the next payment when the freeze comes off.

Thanks, PureGym

Rated 5 out of 5 stars

What more can i say.

I have positively reviewed this gym that many times i thought I'd mix it up.

Here goes.

The changing room facilities are spot on, always clean and tidy as are the toilets. The toilet paper is so soft i find myself coming to the gym just to use the throne before simply leaving to go back home without completing a single rep. Its like using silk, if they changed suppliers to one with the texture of sandpaper, that would be the only reason I'd leave.

Oh, and the weight area and cardio area upstairs are on point, if you fancy training instead of using the toilet.

Regards

9 August 2021
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Reply from PureGym UK - Denton

Hi. Thanks for taking the time to leave this review! We are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It's great to hear you enjoy using many aspects of the gym! :)

Thanks, PureGym

Rated 5 out of 5 stars
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Reply from PureGym UK - Denton

Hi Mel. Thanks for taking the time to leave this review! We are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment and love being able to help and chat to our members when given the opportunity to do so! :)

Its great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

All I need but change the music please.

Denton Pure Gym has all I need. Decent weights and machines on the ground floor and plenty of treadmills and other equipment upstairs. My one criticism is that the music always seems to be the same so why not change it more often.

6 August 2021
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Reply from PureGym UK - Denton

Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment and do our very best to provide a wide range or equipment/kit so that members have a variety of ways to workout.

The music is supplied by a third party, so any feedback we would advise passing this on to the Gym Manager.

It's great to hear you enjoy using the gym!

Thanks, PureGym

Rated 5 out of 5 stars

Excellent gym with super friendly staff…

Excellent gym with super friendly staff and good hygiene

6 August 2021
PureGym UK - Denton logo

Reply from PureGym UK - Denton

Hi. Thanks for taking the time to leave this review! We are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment and love being able to help and chat to our members given the opportunity to do so :)

It's great to hear you enjoy using the gym overall!

Thanks, PureGym

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