PureGym UK - Dumfries Reviews 52

TrustScore 4.5 out of 5

4.4

Dumfries Retail Park, DG2 0NU Dumfries, GB


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Rated 5 out of 5 stars

PureGym Dumfries is brilliant. Loads of equipment, clean and well run. 24 hour access is great for us shift workers. Megan Muir did our induction and she was so friendly and knowledgeable. Looking for... See more

Company replied

Rated 5 out of 5 stars

The whole gym vibe at dumfries pure gym is great made some great pals there all the staff are sound and approachable.its for that reason as i write this ive visited 242 times so far and have no intent... See more

Company replied

Rated 1 out of 5 stars

I want to share my experience at this gym, and unfortunately, it has been quite disappointing. Firstly, I have been a member since the gym opened, but I recently had to change gyms due to ongoin... See more

Company replied

Rated 5 out of 5 stars

Company doing very well. Look after equipment, good advice if struggling how to doa certain exercise properly. Lots of classes available too. Simple booking.

Company replied


Company details

  1. #15 of 17 best companies in Gym
  2. #11 of 11 best companies in Fitness centre

About PureGym UK - Dumfries

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

  • Dumfries Retail Park, DG2 0NU, Dumfries, United Kingdom

4.4

Excellent

TrustScore 4.5 out of 5

52 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 94% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Love the gym like how it is organised…

Love the gym like how it is organised how the atmosphere is so chill and I love that the staff are so friendly and help you if your struggling to work a machine

14 October 2023
PureGym UK - Dumfries logo

Reply from PureGym UK - Dumfries

Hi Rebecca,

Thanks for taking the time to leave this review for Dumfries PureGym, we always appreciate and take on board member feedback so we are really pleased to see that it is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. Our staff are always happy to provide support to ensure a machine or equipment is being used correctly so it's nice to hear you feel comfortable in asking for this guidance!

We are really happy to hear you enjoy using the gym overall! Thanks, PureGym

Rated 5 out of 5 stars

Friendly atmosphere

Friendly atmosphere, clean and tidy, bright. No "clanking posers" banging down their weights and strutting about infront of the mirrors.

15 October 2023
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Reply from PureGym UK - Dumfries

Hi Donna. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Great Gym

Great gym, great atmosphere and great staff.

15 October 2023
PureGym UK - Dumfries logo

Reply from PureGym UK - Dumfries

Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 4 out of 5 stars

Good for the price

Some of the equipment could be better quality but for the price it is good overall.

16 October 2023
Unprompted review
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Reply from PureGym UK - Dumfries

Hi Colin. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 4 out of 5 stars

Good experience

Good experience, staff friendly and good classes

15 October 2023
PureGym UK - Dumfries logo

Reply from PureGym UK - Dumfries

Hi Lisa. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars
PureGym UK - Dumfries logo

Reply from PureGym UK - Dumfries

Hi Chris - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We are really happy to hear you enjoy using the gym! Thanks, PureGym

Rated 4 out of 5 stars

Access 24/7 only negative is that…

Access 24/7 only negative is that showers not very powerful and always not very clean

15 October 2023
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Reply from PureGym UK - Dumfries

Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of cleanliness and will be dealt with.

Thanks, PureGym

Rated 5 out of 5 stars

Easy access at all times of the…

Easy access at all times of the day/night. Classes are great and the equipment is up to date.

14 October 2023
PureGym UK - Dumfries logo

Reply from PureGym UK - Dumfries

Hi William. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 1 out of 5 stars

Maintainance Work

Everyone received email before three days that Electric Work start in Pure Gym from 12 till 3 and when everyone start coming at 3 they just wasted everyone times and fuel, People Don't have time to come at gate and there they saw pamphlet where they changed 3 to 5 what's that crap and Gym Trainer let people in who he know only is that everyone isn't paying same so why these things is happened if the owner of the gym think it's not gonna finish until the duration of time they announced they have to shut it totally and informed the same time in email instead of wasting time of every single person

13 October 2023
PureGym UK - Dumfries logo

Reply from PureGym UK - Dumfries

Hi Wajih. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club.

Thanks, PureGym

Rated 5 out of 5 stars

Great value

Great value, equipment, facilities and staff

13 October 2023
PureGym UK - Dumfries logo

Reply from PureGym UK - Dumfries

Hi Irvine. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Staff are so friendly

Staff are so friendly, gym is spotless, equipment really good, classes are fab! Real feel good atmosphere, every one just gets on with their sessions. Recommended to my friends

10 October 2023
Unprompted review
PureGym UK - Dumfries logo

Reply from PureGym UK - Dumfries

Hi Chelsea - Thanks for taking the time to leave this review on Dumfries PureGym, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We are really happy to hear you enjoy using the gym and would recommend to others! Thanks, PureGym

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