PureGym UK - Edinburgh Fort Kinnaird Reviews 128

TrustScore 4 out of 5

4.0

Unit 7A, Fort Kinnaird, EH15 3RD Edinburgh, GB


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Rated 3 out of 5 stars

There aren’t a lot of important equipment like Rack and hip thrust machine (we have to dispute free chairs with those who are training arms to use the bar), there is just one unit of abduction and o... See more

Company replied

Rated 5 out of 5 stars

Thankyou Alexis Cross at Fort kinnaird. I was totally new to the gym , I'm in my 50s - I was looking for guidance on training to improve mobility, and feel healthier . I went to one of Alexis classe... See more

Company replied

Rated 3 out of 5 stars

Not really a reflection in the gym more the people that attend , felt uncomfortable the past couple times and makes me remember why I don’t go to the gym , but apart from the the gym its self is good... See more

Company replied

Rated 5 out of 5 stars

I had an amazing Training Session with Alexis Cross. I have tried several different personal Trainers but none have been as experienced as she is. I'm seeing results & also loving my workouts with her... See more

Company replied


Company details

  1. #15 of 17 best companies in Gym
  2. #11 of 11 best companies in Fitness centre

About PureGym UK - Edinburgh Fort Kinnaird

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

  • Unit 7A, Fort Kinnaird, EH15 3RD, Edinburgh, United Kingdom

4.0

Great

TrustScore 4 out of 5

128 reviews

5-star
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1-star

Replied to 94% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Fort Kunnaird Pure Gym is spacious

Fort Kunnaird Pure Gym is spacious, comfortable and the personal trainers are very good.

26 January 2026
Unprompted review
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Reply from PureGym UK - Edinburgh Fort Kinnaird

Hi - Thanks for taking the time to leave this review, we're delighted to see this is 5 stars! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so and we are really happy to hear you enjoy using the gym overall! Looking forward to seeing you back soon! Thanks, PureGym

Rated 5 out of 5 stars

Amazing, clean and huge.

It's a big gym with enough machines, a studio for classes and clean and tidy changing rooms.
Can be crowded in peak times but there's still space on the cycles and treadmills and even with the weights.
The best thing is that it is mostly clean and tidy and the app covers everything.

7 December 2025
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Reply from PureGym UK - Edinburgh Fort Kinnaird

Hi Sohail, thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of equipment/kit so that members have a variety of ways to workout. We love being able to help and chat to our members when given the opportunity to do so and we couldn't agree more on that one; we know flexibility is important to our members and we are here to provide! Our app also has lots of features so that members can get the most out of their membership. We are really happy to hear you enjoy using the gym overall! Thanks, PureGym

Rated 1 out of 5 stars

absolutely horrible

absolutely horrible! went there and the first thing i saw was a little kid throwing up! its a gym! don't let kids in. all these wannabe steroid users that still need to pass their S1 tests keep bombarding the gym! have some decency. the man and told him his kids name. watch out for aaron carpenter cause he might give you a sick bug! dont ever come back here again unless you want chlymidia from the bench press!

3 May 2025
Unprompted review
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Reply from PureGym UK - Edinburgh Fort Kinnaird

Hi Jebrah - Thank you for taking the time to leave this review, we are sorry to hear this has been your experience and see this is 1 star. This is not anything the gym management team had been aware of. It would really help us if you could get in touch directly with the Gym Manager to provide more information (such as date and time or names etc.) so this can be properly investigated. We continue to ask, as we always have, that members bring a sweat towel with them to wipe equipment. Outside of this, our gyms have full cleaning schedules. If you have any concerns surrounding this then please raise this with the gym management team so they can look into this also. Thanks, PureGym

Rated 5 out of 5 stars

Great Gym and classes

Great Gym and location i recently joined classes, Alexis cross is brilliant and great with training, knows a lot about the field and a great instructor! Having said this she’s very inspirational and motivational and when it comes to work she ensures we do our best and more! Looking forward to the next class

23 August 2025
Unprompted review
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Reply from PureGym UK - Edinburgh Fort Kinnaird

Hi Nicolitsa - Thanks for taking the time to leave this review, we are really pleased to see it is 5 stars! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It's great to hear your positive feedback for a member of the gym team and these classes! Thanks, PureGym

Rated 5 out of 5 stars

I had the pleasure of training with…

I had the pleasure of training with Alexis Cross before and what a great addition to the gym I am sure she is going to be. Alexis is kind, listens to you and makes you feel at ease from the first moment. I trained with Alexis to gain flexibility, work on my shoulders, arms and abdomen. I can say that she's great and would recommend her to anyone.

2 July 2025
Unprompted review
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Reply from PureGym UK - Edinburgh Fort Kinnaird

Hi Maria - Thanks for taking the time to leave this review, we are really pleased to see it is 5 stars! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It's great to hear your positive feedback for a member of the gym team! Thanks, PureGym

Rated 5 out of 5 stars

Thankyou Alexis Cross at Fort kinnaird

Thankyou Alexis Cross at Fort kinnaird. I was totally new to the gym , I'm in my 50s - I was looking for guidance on training to improve mobility, and feel healthier . I went to one of Alexis classes and I found her so helpful and motivational . Two weeks later I booked 3 sessions with her and its helped me more than I would believe. Definitely recommend xx

16 August 2025
Unprompted review
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Reply from PureGym UK - Edinburgh Fort Kinnaird

Hi Emma - Thanks for taking the time to leave this review, we are really pleased to see it is 5 stars! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It's great to hear your positive feedback for the gym team and these classes! Thanks, PureGym

Rated 5 out of 5 stars

Personal Training with Alexis Cross

I had an amazing Training Session with Alexis Cross. I have tried several different personal Trainers but none have been as experienced as she is. I'm seeing results & also loving my workouts with her ! Would highly recommend her.

15 August 2025
Unprompted review
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Reply from PureGym UK - Edinburgh Fort Kinnaird

Hi Leyla - Thank you so much for your 5-star review! 🙌 We’re so glad to hear you had an excellent experience. Our staff work hard to provide great service, and your feedback means a lot. Looking forward to seeing you again soon at the gym! Thanks, PureGym

Rated 5 out of 5 stars

Professional

Professional, friendly approachable management and staff. One personal trainer who was really helpful and stood out from the rest was Mark Harris.

1 August 2025
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Reply from PureGym UK - Edinburgh Fort Kinnaird

Hi Tracy - Thank you so much for your 5-star review! 🙌 We’re so glad to hear you had an excellent experience, and we’re proud to have such a dedicated team. Our staff work hard to provide great service, and your feedback means a lot. Looking forward to seeing you again soon at the gym! Thanks, PureGym

Rated 3 out of 5 stars

Puregym visit

Gym equipment good, staff friendly but changing rooms really need to be regularly cleaned throughout the day especially the showers as they were not in a fit sate to use! The 3 stars are due to cleanliness. The increase in gym fees should mean that this should not be happening.

9 July 2025
Unprompted review
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Reply from PureGym UK - Edinburgh Fort Kinnaird

Hi Ro, thank you for taking the time to leave this review.

We're sorry to hear that you have concerns surrounding the cleanliness of your gym. We work hard to ensure that our gyms are a safe and comfortable environment for all of our members, and always take member feedback on board.

Please may we ask that you contact us directly to discuss this feedback further? This can either be done with your Gym Manager in the gym, or by contacting our Member Services team on member.services@puregym.com and they will be happy to discuss this further.

Thanks, PureGym

Rated 5 out of 5 stars

Quick and easy great price

Quick and easy great price

5 July 2025
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Reply from PureGym UK - Edinburgh Fort Kinnaird

Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 4 out of 5 stars

Price confusion

After I joined the material and information received has been great but there was a great deal of confusion re prices with multiple adverts for lower prices and non acceptance of discount vouchers etc. not sure how I ended up paying a joining fee and a higher monthly price than advertised

16 June 2025
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Reply from PureGym UK - Edinburgh Fort Kinnaird

Hi Janet. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We would advise reaching out to Member Services who will be happy to take a look at your account and advise you further.

Thanks, PureGym

Rated 4 out of 5 stars

For a beginner to the gym everything…

For a beginner to the gym everything was plain understanding no confusion

Friendly users happy to help with questions on things you may be unsure about

Work at your own rate

15 June 2025
Unprompted review
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Reply from PureGym UK - Edinburgh Fort Kinnaird

Hi Jc. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 1 out of 5 stars

Way too busy at all times

Way too busy at all times, far too many people texting while using machines, feels like going back to high school average age is 15. Do you even check the ages of the people using the gym?

Staff just standing around texting zero motivation. All in all I’ll look for another gym this one is awful.

13 June 2025
Unprompted review
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Reply from PureGym UK - Edinburgh Fort Kinnaird

Hi Matt, thanks for leaving us this review. We are sorry to see this is 1 star.

Where possible, we ask that members share equipment between sets, to ensure that all members are able to get the most out of their workout. Although sometimes this isn't possible, we do ask that other members are taken into consideration when taking breaks between sets.

Staff do have the right to ID anyone they believe to be under the age of 16. If you have any concerns, we would advise raising these with the Gym Team/Manager who will be happy to investigate further.

Thanks, PureGym

Rated 5 out of 5 stars

Nice and simple

Nice and simple. Previous member pre Covid so was simple enough to join back up and got a good price.

28 May 2025
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Reply from PureGym UK - Edinburgh Fort Kinnaird

Hi Graeme - Thank you so much for sharing your feedback—we’re thrilled to see your 5-star review! 🙌 We aim to make rejoining as smooth and hassle-free as possible, so it’s fantastic to hear that the process was quick and easy for you. We’re excited to have you back as part of our community and look forward to supporting you in reaching your fitness goals!

Rated 3 out of 5 stars

Joining fee issue.

Hello. The process itself was quite easy and only took few minutes, however I used code for no joining fee in May that was at the top of your website but it showed expired. Can you manually fix this issue as I had to pay full price.

12 May 2025
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Reply from PureGym UK - Edinburgh Fort Kinnaird

Hi Lukasz - Thank you for taking the time to leave this review. So that this can be looked into, please reach out to our Member Services team at member.services@puregym.com or get in touch with us through our social media channels: @puregym on X and Facebook, or @puregymofficial on Instagram. They’re always ready to assist and ensure things run smoothly for you. Thanks, PureGym

Rated 2 out of 5 stars

Class music too loud've coming to this…

Class music too loud've coming to this gym since May 2018 and its a good gym however, occasionally they get staff in who start taking classes and seem to think the louder the music the better. The class taken today 22nd April 2025 at 5.30pm was jyst ridiculous. I couldn't even gear my own music in my earbuds. I spoke to the guy taking the class but he just ignored my request to reduce it a small amount. We all pay to ge here and its not all about one guy with big ego

22 April 2025
Unprompted review
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Reply from PureGym UK - Edinburgh Fort Kinnaird

Hi Paul - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. Staff undertake regular volume checks for the safety and comfort of our members, but if you approach the Gym Manager with more info they can look into this. Thanks, PureGym.

Rated 5 out of 5 stars

Simple process

22 March 2025
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Reply from PureGym UK - Edinburgh Fort Kinnaird

Hi Ian! Thank you for taking the time to leave this 5 star review. It is great to hear the joining process was straightforward.

Hope you enjoy your membership with us! Thanks, PureGym

Rated 1 out of 5 stars

Turned up to the gym after buying a day…

Turned up to the gym after buying a day pass just to find out at is shut. Some 24hour service

15 March 2025
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Reply from PureGym UK - Edinburgh Fort Kinnaird

Hi there. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

Due to unforeseen circumstances your home gym had to close on 15/03. We are sorry this fell on the date of purchasing your day pass.

Please reach out to our Member Services team who can get this re-booked for a new date for you! Thanks, PureGym

Rated 5 out of 5 stars

Great gym great staff great manager

Great gym great staff great manager

7 March 2025
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Reply from PureGym UK - Edinburgh Fort Kinnaird

Hi Lorna! Thanks for taking the time to leave this 5 star review. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

We love being able to help and chat to our members when given the opportunity to do so! We are really happy to hear you enjoy using the gym! Thanks, PureGym

Rated 3 out of 5 stars

Hygiene needs to be enforced here

Machines were of a good quality. Hygiene needs to be improved. Many people moving from machine to machine without washing them down after use.

21 January 2025
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Reply from PureGym UK - Edinburgh Fort Kinnaird

Hi Danielle - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We pump over 2,000 litres of fresh air into our gyms every second though our ventilation systems. This helps to dilute airborne virus particles and ensure members have clean fresh air to workout.

Our gyms are also cleaned every night with high-grade anti-viral disinfectant. The team also clean every piece of kit and surface throughout the day, from dumbbells to treadmills and everything in between, so you can train with confidence.

We've also installed new self-cleaning stations so you can clean your kit before and after use, for added peace of mind. Cleaning stations are located in all key areas of the gym to make it as easy as possible. Thanks, PureGym.

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