PureGym UK - Edinburgh West Reviews 107

TrustScore 4.5 out of 5

4.5

600 Gorgie Road, EH11 3XP Edinburgh, GB


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Rated 5 out of 5 stars

Gym is clean and well-equipped and feels welcoming. Very friendly atmosphere. Several of the instructors have worked there for nine or ten years, and are very skilled PTs and class instru... See more

Rated 3 out of 5 stars

Today, the gym was far too hot. The weather had been bitterly cold last week and the heating/air con was fine. It would appear that no changes were made given the rise in temperature outside. Also se... See more

Company replied

Rated 4 out of 5 stars

Good location for me with a good range and availability of kit. Disappointing to see members use blue card parking spaces who do not have blue cards, denying people who need them. Suspend their member... See more

Company replied

Rated 5 out of 5 stars

Great gym, great selection of classes, lots of excellent PTs to choose from; there is bound to be one that matches your interests. There's more going on in the gym if you go along. It does seem to hav... See more

Company replied


Company details

  1. #15 of 17 best companies in Gym
  2. #11 of 11 best companies in Fitness centre

About PureGym UK - Edinburgh West

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

  • 600 Gorgie Road, EH11 3XP, Edinburgh, United Kingdom

4.5

Excellent

TrustScore 4.5 out of 5

107 reviews

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Replied to 94% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great gym

Great gym, hygienic, staff are pleasant, and all round good place to be without feeling uncomfortable.

15 February 2023
PureGym UK - Edinburgh West logo

Reply from PureGym UK - Edinburgh West

Hi Natalie. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 3 out of 5 stars

Temperature control and rules

Today, the gym was far too hot. The weather had been bitterly cold last week and the heating/air con was fine. It would appear that no changes were made given the rise in temperature outside. Also several weeks ago a young member was exercising without a top on- a clear inability or willingness to follow gym rules.

19 December 2022
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Reply from PureGym UK - Edinburgh West

Hi Mrs L Bathgate. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We would like to apologise for ensure any inconvenience caused. We would like to assure you that we are reviewing feedback and will this is addressed in club.

Thanks, PureGym

Rated 5 out of 5 stars

Good gym

Just a good gym to use with plenty of space

17 December 2022
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Reply from PureGym UK - Edinburgh West

Hi Keith. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 4 out of 5 stars

Great spin classes good level of…

Great spin classes good level of equipment in the gym however there are a lot of spin bikes in a state of disrepair which needs addressing

17 December 2022
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Reply from PureGym UK - Edinburgh West

Hi Louise. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.

It’s great to hear you enjoy the classes and using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

From a space perspective this must be…

From a space perspective this must be one of the best Pure Gyms around; ground floor and first floor. How many gyms have that kinda space and can offer an affordable monthly subscription. The space can definitely help you just do my own thing without feeling overlooked in any way. On the first floor, there are many of the same and different weight assisted machines so there’s never any waiting around /queuing for same machine issues. Maybe a little on Mondays but not much. I’ve treated myself to a personal trainer at Pure Gym and I am so enjoying the whole experience. Acknowledging myself as I get better at certain exercises is giving my ego a much needed boost but then the exercise changes and you move onto the next level up /challenge. Yep loving it especially seeing changes within me. But also beginning to love the changes made to the exercises / activities which are definitely keeping me interested and focussed

13 December 2022
Rated 5 out of 5 stars

My favourite gym, with some excellent instructors, and fun and friendly classes

Gym is clean and well-equipped and feels welcoming.

Very friendly atmosphere.

Several of the instructors have worked there for nine or ten years, and are very skilled PTs and class instructors.

I love the classes - particularly the 30 minute ones. There are lots of them, the instructors are mainly great, call us by name, give us lots of encouragement.

Ideally I like to attend a 30 minute class every day.

I am also a member of the much more expensive Nuffield gym, but prefer the friendliness and support I receive at Puregym Edinburgh West

12 December 2022
Rated 5 out of 5 stars

Overall great

Overall, the place is good. However, there are some small pieces of equipment that must be replaced.

6 December 2022
Rated 2 out of 5 stars

Improvements required!

I’ve been training in this gym for around eight months. I’ve been in many PureGyms, including in England, but this one is definitely down on the list.

1. There is a lack of equipment, e.g. handles and some machines. Upgrade is necessary.

2. Hygienically, this gym is the worst, literally. Toilets and showers can be left extremely dirty for number of days and weeks - this standard won’t even meet a standard of a public toilet located in a third world country… The cleaners used to be actively cleaning (3-4 months ago), but now you will barely see anyone cleaning anything due to lack of staff. I think there is only one person who is responsible for cleaning the whole/massive gym.

3. The temperature of a changing room literally replicates the temperate of outside/street. It is extremely cold, and you can hear people entering the room and saying “oh my God, it’s so cold in here”. I am not sure what is the intention: a) either discouraging people to take a shower, and then clean for them b) saving the money by avoiding the heating. This never used to be the case pre-increased cost of living (few months ago).

4. Parking, generally, is fine, but some disrespectful members can park outside of a dedicated parking space e.g. on a road/driveway. It seems to be a normality when someone is blocking the road. And you can see it’s the same members.

5. The good thing about this gym is that it’s the only local 24h gym.

6. Finally, staff seem to be nice, although I never had any proper interaction with them.

11 December 2022
Unprompted review
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Reply from PureGym UK - Edinburgh West

Hi there,

Thank you for taking the time to leave us a review; we always appreciate and take on board member feedback.

We are sorry to hear of your recent experience, and would like to thank you for each point you have raised here, and will ensure that this feedback is passed on centrally.

We would also like to thank you for your positive feedback regarding the team! Please feel free to have a chat with a member of the team when you're next in the gym, they're always happy to help.

Thanks, PureGym

Rated 5 out of 5 stars

Amazing gym good atmosphere amazing…

Amazing gym good atmosphere amazing equipment

30 July 2022
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Reply from PureGym UK - Edinburgh West

Hi James. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 4 out of 5 stars
PureGym UK - Edinburgh West logo

Reply from PureGym UK - Edinburgh West

Hi Anil. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 4 out of 5 stars

First time back since March 2019

First time back since March 2019 - shielding.
Aircon occasionally blasting out hot air. Not a good idea I don't think.
Some members not wiping down kit or wearing
Mask when moving round. Not sure how you police this.
Otherwise all good

29 November 2021
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Reply from PureGym UK - Edinburgh West

Hi Catherine. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback and would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club.

Temperatures/air con in our gyms are automatically regulated by Smart machines, but if there is a persistent issue staff may be able to override it and can certainly report it to be checked by engineers.

Thanks, PureGym

Rated 5 out of 5 stars

All is fine

All is fine, clean, friendly

24 November 2021
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Reply from PureGym UK - Edinburgh West

Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It's great to hear you enjoy using the gym overall! :)

Thanks, PureGym

Rated 3 out of 5 stars

Hi the last two visit,s to the gym were…

Hi the last two visit,s to the gym were a bit weird I was doing my exercises looked at my hands & they were turning blue because it was so cold in the gym so never thought anymore about it till my last visit to gym when another person in the changing room said to me did u find the gym cold, I’m glad I wasn’t imagining it so please turn the heating up PLEASE.

24 November 2021
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Reply from PureGym UK - Edinburgh West

Hi John. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback and would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club.

Temperatures/air con in our gyms are automatically regulated by Smart machines, but if there is a persistent issue staff may be able to override it and can certainly report it to be checked by engineers.

Thanks, PureGym

Rated 4 out of 5 stars

Great gym and equipment

Great gym and equipment. My only complaint is that there's a prominent and growing minority of people who repeatedly don't put their weights back/leave them on the bar. I'd appreciate it if PTs took notice and actually engaged with these people because it is very frustrating.

24 November 2021
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Reply from PureGym UK - Edinburgh West

Hi. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment and do our very best to provide a wide range or equipment/kit so that members have a variety of ways to workout.

It is in the gym rules that members should return their own weights or risk suspension, but at peak times especially it can be hard to police this. However, staff on site do everything they can while we also have CCTV monitoring the free weights and are looking for new ways to combat this.

Thanks, PureGym

Rated 5 out of 5 stars

Fantastic gym and staff

Great gym. Always clean. Really knowledgeable and friendly staff

24 November 2021
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Reply from PureGym UK - Edinburgh West

Hi. Thanks for taking the time to leave this review! We are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment and love being able to help and chat to our members given the opportunity to do so!.

It's great to hear you enjoy using the gym overall! :)

Thanks, PureGym

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