PureGym UK - Edinburgh West Reviews 107

TrustScore 4.5 out of 5

4.5

600 Gorgie Road, EH11 3XP Edinburgh, GB


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Rated 5 out of 5 stars

Gym is clean and well-equipped and feels welcoming. Very friendly atmosphere. Several of the instructors have worked there for nine or ten years, and are very skilled PTs and class instru... See more

Rated 3 out of 5 stars

Today, the gym was far too hot. The weather had been bitterly cold last week and the heating/air con was fine. It would appear that no changes were made given the rise in temperature outside. Also se... See more

Company replied

Rated 4 out of 5 stars

Good location for me with a good range and availability of kit. Disappointing to see members use blue card parking spaces who do not have blue cards, denying people who need them. Suspend their member... See more

Company replied

Rated 5 out of 5 stars

Great gym, great selection of classes, lots of excellent PTs to choose from; there is bound to be one that matches your interests. There's more going on in the gym if you go along. It does seem to hav... See more

Company replied


Company details

  1. #15 of 17 best companies in Gym
  2. #11 of 11 best companies in Fitness centre

About PureGym UK - Edinburgh West

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

  • 600 Gorgie Road, EH11 3XP, Edinburgh, United Kingdom

4.5

Excellent

TrustScore 4.5 out of 5

107 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 94% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Easy to book

Easy to book, very clean, lots of equipment.

14 November 2025
Unprompted review
PureGym UK - Edinburgh West logo

Reply from PureGym UK - Edinburgh West

Hi Alessandro - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to see your positive comments! Thanks, PureGym

Rated 2 out of 5 stars

Good gym, cleaners not so good

Great gym, nice staff and pts. Unfortunately the cleaner at this gym is very rude, I had an altercation with her in the female changing rooms where she told me to move but I said please give me a second as I had done a very intense workout and needed to sit. She glared at me to move and then tutted in my face. Another time she went around me with the hoover on the gym floor distracting myself and my friend and making us feel like we were in her way while trying to work out. I hope that gym staff can make this less of an issue as a few members have had bad experiences with her also.

13 August 2025
Unprompted review
PureGym UK - Edinburgh West logo

Reply from PureGym UK - Edinburgh West

Hi Nick. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We would like to apologise for any inconvenience caused. It would really help us if you could get in touch directly with the Gym Manager to provide more information (such as date and time or names etc.) so this can be investigated further.

We hope to hear from you soon.

Thanks, PureGym.

Rated 5 out of 5 stars

Easy joining

Super easy looking forward to chumming my daughter and increasing my strength with some weights

2 August 2025
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Reply from PureGym UK - Edinburgh West

Hi there - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars! It's great to hear you found the sign up process easy and straightforward, that's exactly what we aim for. We have lots of information for our members readily accessible for when and if they need it, this can all be accessed through our help centre: https://www.puregym.com/help-centre/ and there is useful information also available within the PureGym app. We hope you enjoy your new membership, we are really pleased to be a part of your fitness journey! Thanks, PureGym

Rated 5 out of 5 stars

Day pass and taster session

Easy to book and join. Very helpful staff member showed me how to access the building and then which equipment to use. Very useful having a free taster session before committing.

1 August 2025
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Reply from PureGym UK - Edinburgh West

Hi Barbara - Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so! We are really happy to hear of this experience and see your positive comment for a member of the team. We hope you enjoy your new membership! Thanks, PureGym

Rated 5 out of 5 stars

There’s a lot of space, lots of machines so you would not have to wait

Never been to a gym before but this one is really nice, it’s clean and you don’t really have to wait for machines because there are multiple of one. People are nice and friendly and if you are scared of people judging you, don’t be.

30 June 2025
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Reply from PureGym UK - Edinburgh West

Hi there - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear so many aspects of the gym and that this has been your experience! Thanks, PureGym

Rated 4 out of 5 stars

Great Gym

It was actually very difficult to move from my student membership to an off-peak membership. My husband sorted it out via several emails to customer services.
I am very happy now that it is done and I love going to the gym. Always find it comfortable and a great relaxed atmosphere.

15 May 2025
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Reply from PureGym UK - Edinburgh West

Hi there - Thank you for your feedback. We’re sorry to hear that there were difficulties with this. We’re always working to make things as simple and smooth as possible, so we appreciate your comments and will take them into consideration for future improvements. We are however glad to hear this is resolved, and are glad to be part of your fitness journey! Thanks, PureGym

Rated 5 out of 5 stars

Easy details to follow

Easy details to follow, no complications joined in minutes. First class

20 April 2025
PureGym UK - Edinburgh West logo

Reply from PureGym UK - Edinburgh West

Hi Josephine - We appreciate you leaving this review, and your feedback means a lot to us. We're all about making the beginning of your fitness journey hassle-free, so it's wonderful to hear you found the process of joining simple. Wishing you the best with your workouts! Thanks, PureGym.

Rated 5 out of 5 stars

I was someones Buddy.

I was someones Buddy.
Great gym experience, clean, bright, airy & plenty of equipment so no waiting around.
Lovely, friendly guy on reception.
Will probably join up now.

11 April 2025
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Reply from PureGym UK - Edinburgh West

Hi Angela - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. Our team do our very best to provide a wide range of equipment so that members have a variety of ways to workout so it's good to see you have been happy with this. We are really happy to hear you enjoy using the gym! Thanks, PureGym.

Rated 5 out of 5 stars

Flawless service x

31 March 2025
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Reply from PureGym UK - Edinburgh West

Hi Claire. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Great gym

Great gym, great selection of classes, lots of excellent PTs to choose from; there is bound to be one that matches your interests. There's more going on in the gym if you go along. It does seem to have all folk as members; lots of diversity. The friendly PTs, with their different interests, make it possible to choose what area of wellness you want to focus on and then work at your level.

2 February 2025
Unprompted review
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Reply from PureGym UK - Edinburgh West

Hi Marney! Thanks for taking the time to leave this 5 star review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

We do our very best to provide a wide range of classes, so that members have a variety of ways to workout and also do so, in a short amount of time, as we understand some members are crunched for time or just prefer shorter (but effective) workouts.
Hope you continue to enjoy your time with us! Thanks, PureGym

Rated 5 out of 5 stars

Excellent well informed introduction

Excellent well informed introduction, gym well equipped and clean

9 January 2025
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Reply from PureGym UK - Edinburgh West

Hi David - Thank you for taking the time to leave this review. We always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean environment.

It's great to hear you enjoy using the gym, please continue to have a brilliant time throughout your fitness journey! Thanks, PureGym.

Rated 5 out of 5 stars

Great

Easily available, good quality equipment, good value.

15 December 2024
PureGym UK - Edinburgh West logo

Reply from PureGym UK - Edinburgh West

Hi Crovie. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Pure-Gym-Tastic

Decent kit, 24 hour gym, reasonable monthly membership with parking on site.

26 November 2024
Unprompted review
PureGym UK - Edinburgh West logo

Reply from PureGym UK - Edinburgh West

Hi Nicky - Thank you for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

We know that everyone likes to workout at different times whether that be due to work commitments or due to personal preference; being open 24/7 means we can provide for everyone, anytime, anywhere! We are really happy to hear you enjoy using the gym! Thanks, PureGym.

Rated 5 out of 5 stars

Visited gym today and found personal…

Visited gym today and found personal trainer very helpful who gavecys a tour of gym

31 August 2024
PureGym UK - Edinburgh West logo

Reply from PureGym UK - Edinburgh West

Hi there. Thanks for taking the time to leave this 5 star review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

We love being able to help and chat to our members when given the opportunity to do so; great to hear you enjoyed your tour.

We look forward to welcoming you back again soon! Thanks, PureGym

Rated 4 out of 5 stars

Good location and excellent kit.

Good location for me with a good range and availability of kit. Disappointing to see members use blue card parking spaces who do not have blue cards, denying people who need them. Suspend their membership, there’s no deterrent to stop that kind of behaviour.

22 August 2024
Unprompted review
PureGym UK - Edinburgh West logo

Reply from PureGym UK - Edinburgh West

Hi Alex - It's great to hear you're enjoying PureGym, and thank you for the 4* review!

PureGym don't have control over parking pricing or fines because the car parks are owned by seperate parking companies not associated with PureGym .

They are responsible for enforcing these disabled spaces and do issue fines for misuse.

Thanks, PureGym

Rated 1 out of 5 stars

Stolen Rugsack, containing car key

My rug sack containing track suit bottom, hood, car and house keys were stolen bag was stolen from the Pure gym Edinburgh West branch male changing room on 13 July 2024 between 11:20 and 13:00. While the staff on duty on the day were extremely supportive and emphatic. The Managers have so far not bothered to reply to my email even though the email was delivered.

13 July 2024
PureGym UK - Edinburgh West logo

Reply from PureGym UK - Edinburgh West

Hi Alieu. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We are sorry to hear that rucksack was stolen from you whilst you were in the gym.

Here at PureGym, we do advise that when attending the gym, members are responsible for their own belongings.

Whilst we understand your frustration in regard to this matter, as detailed within our gym rules which are agreed to upon membership commencement:
• Members are solely responsible for their own belongings when visiting PureGym. PureGym accepts no responsibility for any loss or damage to property. Thanks, PureGym.

Rated 5 out of 5 stars

Love this gym!!

Fantastic gym with friendly helpful staff. Great range of classes.

23 June 2024
Unprompted review
PureGym UK - Edinburgh West logo

Reply from PureGym UK - Edinburgh West

Hi Avril - It's great to hear you're enjoying PureGym, and thank you for the 5* review!

Thanks, PureGym

Rated 5 out of 5 stars

Joined PureGym today and the experience…

Joined PureGym today and the experience was great.The staff were very on hand and very kind and informative and helpful

19 June 2024
Unprompted review
PureGym UK - Edinburgh West logo

Reply from PureGym UK - Edinburgh West

Hi Heather, thank you for the 5* review and welcome to PureGym!

That's awesome to hear and we hope you enjoy your future visits to the gym!

Thanks, PureGym

Rated 5 out of 5 stars

Nice place to spend a couple of hours

Nice place to spend a couple of hours

15 April 2024
Unprompted review
PureGym UK - Edinburgh West logo

Reply from PureGym UK - Edinburgh West

Hi John! Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym

Rated 5 out of 5 stars

Great experience!

30 March 2024
PureGym UK - Edinburgh West logo

Reply from PureGym UK - Edinburgh West

Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

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