PureGym UK - Epsom Reviews 73

TrustScore 4.5 out of 5

4.4

102 High Street, KT19 8BJ Epsom, England, GB


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Rated 4 out of 5 stars

Gym classes well run by super friendly and helpful fitness trainers. Classes open to all ages and fitness level, so chuffed to see multi generations, from mother and daughter to mother, daughter and... See more

Company replied

Rated 2 out of 5 stars

I joined easily enough only to turn up for my 1st class Bodytone 6.30am 30th jan and be met by a rude coach who didn't even identify himself or explain anything to me so not a great start but optimist... See more

Company replied

Rated 4 out of 5 stars

Good gym but needs more variation in classes. There isn’t enough Pilates classes. The old Pilates teacher was wonderful but only allowed weekend sessions there is nothing during the week. The new clas... See more

Company replied

Rated 5 out of 5 stars

I am member on Epsom gym for over a year , the Managers are very friendly and the gym is very clean and you can see the cleaner has the cleaning constantly. Also the personal trainers are very friend... See more

Company replied


Company details

  1. #15 of 17 best companies in Gym
  2. #11 of 11 best companies in Fitness centre

About PureGym UK - Epsom

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

  • 102 High Street, KT19 8BJ, Epsom, England, United Kingdom

4.4

Excellent

TrustScore 4.5 out of 5

73 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 94% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

used this gym for years

used this gym for years, excellent, clean, good equipment, recently had to change gym plan/freeze it for 2 extra weeks, good solution, and changed plan easily

17 March 2026
Unprompted review
Rated 5 out of 5 stars

I joined as a Buddy to try the classes…

I joined as a Buddy to try the classes out, it was very easy and I look forward to my first class tomorrow!

1 October 2025
PureGym UK - Epsom logo

Reply from PureGym UK - Epsom

Hi Katie - Thank you so much for sharing your feedback—we’re thrilled to see your 5-star review! We aim to make the start of your fitness journey as smooth and hassle-free as possible, so it’s fantastic to hear that joining us was easy for you. We’re excited to have you as part of our community and look forward to supporting you in reaching your fitness goals! Thanks, PureGym

Rated 5 out of 5 stars

It was just fabulous

It was just fabulous

8 July 2025
Unprompted review
PureGym UK - Epsom logo

Reply from PureGym UK - Epsom

Hi Pushpa. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 1 out of 5 stars

Code did not work and couldn't get in…

Code did not work and couldn't get in the gym and there was nobody working at the gym to help

17 May 2025
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Reply from PureGym UK - Epsom

Hi Ashley - Thank you for taking the time to leave this review. We are sorry to hear there were difficulties accessing the gym. If you have not already, we ask that you reach out to our Member Services team at member.services@puregym.com or get in touch with us through our social media channels: @puregym on X and Facebook, or @puregymofficial on Instagram. They’re always ready to assist and ensure things run smoothly for you. Thanks, PureGym

Rated 5 out of 5 stars

Excellent facilities

Excellent facilities, excellent PT

6 May 2025
Unprompted review
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Reply from PureGym UK - Epsom

Hi Avinash - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym

Rated 5 out of 5 stars

Good gym 102 High St

Good gym 102 High St, Epsom KT19 8BJ

2 April 2025
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Reply from PureGym UK - Epsom

Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Fantastic value for money!

Pure Gym Epsom has a great vibe, good facilities and classes. It's a fantastic value for money!

24 March 2025
Unprompted review
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Reply from PureGym UK - Epsom

Hi Filipa! Thanks for taking the time to leave this 5 star review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

We do our very best to ensure that our prices are affordable because we believe everyone should have the chance to experience the gym. We are really happy to hear you enjoy using the gym! Thanks, PureGym

Rated 5 out of 5 stars

Nice and easy

Nice and easy

23 March 2025
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Reply from PureGym UK - Epsom

Hi there! Thank you for taking the time to leave this 5 star review. It is great to hear the joining process was straightforward.

Hope you enjoy your membership with us! Thanks, PureGym

Rated 4 out of 5 stars

The young guy (sadly I didn’t get his…

The young guy (sadly I didn’t get his name) who gave us a tour of the gym and a run down on membership was excellent.

At the end of the joining process on my phone it didn't stop ‘processing my request’ in spite of me receiving confirmation emails of my joining!

25 February 2025
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Reply from PureGym UK - Epsom

Hi there! Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We do apologise for any inconvenience caused upon joining.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

We love being able to help and chat to our members when given the opportunity to do so; it is great to hear you enjoyed your tour! Enjoy your time with us! Thanks, PureGym

Rated 5 out of 5 stars

Great classes, great staff

Great classes, great facilities, lovely , helpful and supportive staff

22 January 2025
Unprompted review
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Reply from PureGym UK - Epsom

Hi Shirin - Thank you for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

Our team do our very best to provide a wide range of classes, so that members have a variety of ways to workout and also do so, in a short amount of time, as we understand some members are crunched for time or just prefer short effective workouts. We are really happy to hear you enjoy using the gym! Thanks, PureGym.

Rated 3 out of 5 stars

The gym is well-equipped

The gym is well-equipped, but does get very busy. The changing room is clean, but there is a terrible smell in the showers. The worst thing is that I paid a joining fee when i signed up last month, but this fee is now waived from this month!

20 December 2024
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Reply from PureGym UK - Epsom

Hi Feroz - Thank you for taking the time to leave this review. We always appreciate and take on member feedback.

Our gyms are indeed very popular and so can become busy especially at peak times, but this does fluctuate throughout the day. Members can also use the members area via the PureGym app or website to see how many people are in the gym.

Please also feel free to ask to switch in with a member while they rest between sets, this can also help you keep an even pace between sets. Thanks, PureGym.

Rated 5 out of 5 stars

Great gyn, very good

great gym, good structure and good equipment

7 December 2024
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Reply from PureGym UK - Epsom

Hi there - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

Our team do our very best to provide a wide range of equipment so that members have a variety of ways to workout so it's good to see you have been happy with this. We are really happy to hear you enjoy using the gym! Thanks, PureGym.

Rated 5 out of 5 stars

REVIEW: PUREGYM EPSOM

Simple, professional, effective & friendly. Great equipment ...it's all good!

29 November 2024
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Reply from PureGym UK - Epsom

Hi Dorian. Thank you for taking the time to leave this review, we always appreciate and take on member feedback.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym.

Rated 5 out of 5 stars

One of best gym in Epsom

One of best gym in Epsom, it would be worth to meet new members and working together one gym one team together! Social circle is most important thing to make friends.

Keep it up the good work!

28 October 2024
PureGym UK - Epsom logo

Reply from PureGym UK - Epsom

Hi Ryan - Thank you for taking the time to leave this review. We always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean environment.

It's great to hear you enjoy using the gym, please continue to have a brilliant time throughout your fitness journey! Thanks, PureGym.

Rated 5 out of 5 stars

Highly recommend PureGym

Highly recommend PureGym.
Having used other gym companies im so glad I found this one because from the introduction into the gym the staff were great!!
This standard has continued from contacting through email to help with classes.
I like that you see the staff there clearly doing their jobs well.
Equipment all works and great choice too.
Where the equipment is spaced out you don’t feel intimidated when working out which can be important for some.
I’m currently in college studying to be a level 4 PT so finding the right place for me was important.
Its a great relaxed environment.
Another bonus is the free app, it’s easy to navigate and has so much information helping you guide through workouts and a lot more.
I’m on the plus membership which gives extra perks.
One of them is free access to the flavoured sports water machine.
I think PureGym has thought of it all from the customers point of view.
This 5 star review is well deserved.
Thankyou puregym.

4 November 2024
Unprompted review
PureGym UK - Epsom logo

Reply from PureGym UK - Epsom

Hi Clare - Thank you so much for your feedback! We're glad to hear you're enjoying the friendly staff and range of equipment. We believe it's essential to create a welcoming and positive environment where our members can feel comfortable and energized.

Our staff works hard to ensure that every experience is enjoyable, and it's wonderful to know that this effort made an impact on your visit. We truly appreciate your support and look forward to seeing you again! Thanks, PureGym.

Rated 4 out of 5 stars

Easy and quick

Easy and quick
Same day services start

28 October 2024
PureGym UK - Epsom logo

Reply from PureGym UK - Epsom

Hi there - Thank you for taking the time to leave this review! We want to make the beginning of your fitness journey smooth so it's great to hear you had an easy time joining us.

Is there anything that you feel we are doing really well with? We’d love to see what we’re doing right and what we can improve on! Thanks, PureGym

Rated 5 out of 5 stars

Easy

Easy to join

21 July 2024
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Reply from PureGym UK - Epsom

Hi Clive, thank you for the 5* review and welcome to PureGym!

We hope you enjoy your future visits to the gym!🙌

Thanks, PureGym

Rated 5 out of 5 stars

Great UI and UX

28 June 2024
PureGym UK - Epsom logo

Reply from PureGym UK - Epsom

Hey there - That's awesome to hear and thanks for the 5* feedback!

Thanks, PureGym

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