PureGym UK - Glossop Reviews 70

TrustScore 3.5 out of 5

3.7

Wren Nest Retail Park, SK13 8GN Glossop, GB


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Rated 5 out of 5 stars

I love pure gym , it’s a great place ,staff are very friendly and helpful . I do find it annoying when people use 2 machines at once ,eg leave there stuff on one machine and go off and use another ,e... See more

Company replied

Rated 3 out of 5 stars

Getting better, gym is abit too warm even in winter, nice staff and trainers, some equipment is still sub par in quality and the services still dont justify the price we pay as customers. The gym is c... See more

Company replied

Rated 3 out of 5 stars

I love PureGym and I’ve used it in and off for years. Now we finally have one in Glossop i rejoined. Unfortunately it’s just too small for the number of people who now attend. It’s by far the cheapest... See more

Company replied

Rated 5 out of 5 stars

Staff were very friendly and helpful with explaining the sign up process. As well as that it was quite easy to do ☺️

Company replied


Company details

  1. #15 of 17 best companies in Gym
  2. #11 of 11 best companies in Fitness centre

About PureGym UK - Glossop

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

  • Wren Nest Retail Park, SK13 8GN, Glossop, United Kingdom

3.7

Average

TrustScore 3.5 out of 5

70 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 94% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Door doesn't work for a month

Door doesn't work for a month. No hot water for 2 weeks. Need we go on!?

14 October 2023
PureGym UK - Glossop logo

Reply from PureGym UK - Glossop

Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club.

Thanks, PureGym

Rated 1 out of 5 stars

basic, small & too busy

Pretty basic, small and mega busy all the time. Been a member for 3 years and only seen about 3 pieces of new kit in that time. No reinvestment into kit, poor use of space and no consideration for membership number. £28.99 a month is over priced for this gym

4 October 2023
Unprompted review
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Reply from PureGym UK - Glossop

Hi Jack. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.

Thanks, PureGym.

Rated 5 out of 5 stars

Great place for me …

I always find I can get on any equipment that I want to use. Staff are always on hand, helpful and friendly.
I do personal training also , and it's helped me physically and mentally able to do more than I ever could before. Great place for me .

19 September 2023
Unprompted review
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Reply from PureGym UK - Glossop

Hi Peter, thank you for taking the time to leave this review, we always appreciate member feedback.

We want to provide our members a safe space in which they can get a great workout in and do so confidently, in a clean and friendly environment with a broad spread of kit available.

It's great to hear that you are enjoying your membership, and that we can help you in your fitness goals! Thanks, PureGym

Rated 5 out of 5 stars

#Lean #itsthegymweardeodorant

It’s great. I’m shredded thanks to pure gym. I do need to get one thing off my chest though. It’s common sense to bang some Mitchum on before the gym and call it a day. Why do people have to make others suffer with their pits on a mad one. Pure gym, not sure how you’re gonna tackle this one, but it needs sorting. Marketing, posters, or something. Help a girlie out

4 July 2023
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Reply from PureGym UK - Glossop

Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 4 out of 5 stars

Great equipment and staff, but….

Can’t say a bad word about the equipment or staff. In peak times it’s so busy as it’s a small gym. There’s an empty building next to the gym its self. Any plans on pure gym obtaining this ? Would cut down on the waiting you have to do to get on equipment etc

19 July 2023
Unprompted review
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Reply from PureGym UK - Glossop

Hi Thomas. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.

Thanks, PureGym.

Rated 3 out of 5 stars

PureGym does what it says on the tin

PureGym is nothing special or exceptional. However it is value for money and meets my needs

4 July 2023
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Reply from PureGym UK - Glossop

Hi Nick. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.

Thanks, PureGym.

Rated 3 out of 5 stars

Can get very busy

Can get very busy
Air con rubbish sometimes have to cut short workout
The gym equipment good

4 July 2023
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Reply from PureGym UK - Glossop

Hi Stephen. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We would like to apologise for any inconvenience caused. We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. Members can also use the members area via the PureGym app or website, to see how many people are in the gym.

Thanks, PureGym

Rated 4 out of 5 stars

Decent gym

Decent gym. Enough equipment but I didn’t go in peak time. Everything is clean and new and there’s not loads of parking but there’s a massive Tesco across the road and it’s a few extra steps. Didn’t feel like there was any air con on though was warm but quite happy with it

16 June 2023
Unprompted review
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Reply from PureGym UK - Glossop

Hi Jacob. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 1 out of 5 stars

Too small too busy too expensive for so…

Too small too busy too expensive for so called experience

4 June 2023
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Reply from PureGym UK - Glossop

Hi Alan. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We would like to apologise for any inconvenience caused. We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. Members can also use the members area via the PureGym app or website, to see how many people are in the gym.

Thanks, PureGym

Rated 5 out of 5 stars
PureGym UK - Glossop logo

Reply from PureGym UK - Glossop

Hi Gill. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 4 out of 5 stars

Clean friendly waiting for equipment is…

Clean friendly waiting for equipment is not bad except for bikes they simply don’t have enough. Some equipment moved upstairs which is a bit isolated. Shower and toilet too small don’t use them. On balance it’s good value for money if you just want cardio and weights

10 May 2023
Unprompted review
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Reply from PureGym UK - Glossop

Hi Mr Hickey. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

I have recently joined Pure Gym & have…

I have recently joined Pure Gym & have been impressed with the spacious gym environment & with the wide cross section of machines available.
I am availing myself of personal training sessions currently - with Olly, who has proved to be excellent - highly professional, appropriate, supportive & encouraging, in addition to presenting me with carefully graduated challenges.

17 April 2023
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Reply from PureGym UK - Glossop

Hi Fiona. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 3 out of 5 stars

Good gym but too small packed with…

Good gym but too small packed with people can't get on anything, needs extending.

19 February 2023
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Reply from PureGym UK - Glossop

Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

Please be aware due to the situation of our gyms it isn't always possible to extend the site itself, however, we are always looking to expand and improve our facilities where possible, so please keep an eye out for updates. If you have any specific suggestions regarding the layout of the gym please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.

Thanks, PureGym.

Rated 4 out of 5 stars

Great gyms

Great gyms, plenty of equipment.
Very busy at times.
My local gym is a little bit cramped during busy times.

19 February 2023
PureGym UK - Glossop logo

Reply from PureGym UK - Glossop

Hi Joe. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 4 out of 5 stars

The classes are really good especially…

The classes are really good especially Marvin Joseph who is the personal trainer at glossop he makes the classes fun

15 February 2023
PureGym UK - Glossop logo

Reply from PureGym UK - Glossop

Hi David. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 1 out of 5 stars

Turned up for first time at puregym in…

Turned up for first time at puregym in glossop and sign said "maximum parking 10 minutes between 2001hrs and 0759. What a waste of time for a 24hr gym. Gym not entered and PureGym membership cancelled.

11 January 2023
Unprompted review
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Reply from PureGym UK - Glossop

Hi S Smith. Thanks for taking the time to leave this review, we are sorry to see this is 1 star. We always appreciate and take on board member feedback.

We would like to apologise for any inconvenience caused. We are sorry to hear you have decided to cancel and wish you the best of luck with your onward fitness goals.

Thanks, PureGym

Rated 5 out of 5 stars

The staff are friendly and helpful

The staff are friendly and helpful. The venue is welcoming and there is plenty of equipment to use.

1 December 2022
PureGym UK - Glossop logo

Reply from PureGym UK - Glossop

Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 3 out of 5 stars

Love PureGym, hate my local PureGym

I love PureGym and I’ve used it in and off for years. Now we finally have one in Glossop i rejoined. Unfortunately it’s just too small for the number of people who now attend. It’s by far the cheapest and best gym in glossop but it’s too overcrowded now which impacts any best laid plans

14 December 2022
PureGym UK - Glossop logo

Reply from PureGym UK - Glossop

Hi Ryan. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We would like to apologise for any inconvenience caused. We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. Members can also use the members area via the PureGym app or website, to see how many people are in the gym.

Thanks, PureGym

Rated 5 out of 5 stars

Experience

Friendly staff
Love the app because it tells you how many people are in there and gives you workouts
Great environment

1 December 2022
Rated 3 out of 5 stars

Getting better but not great yet

Getting better, gym is abit too warm even in winter, nice staff and trainers, some equipment is still sub par in quality and the services still dont justify the price we pay as customers. The gym is clean but abit cramped. Would love new types of machines like a shoulder extention machine for example.

14 December 2022
PureGym UK - Glossop logo

Reply from PureGym UK - Glossop

Hi J Dogg. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We are always looking to make improvements to give our members the very best! If you have any other/specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.

Thanks, PureGym.

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