PureGym UK Reviews 

67,487
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 5,392 reviews, reviewers had a great experience with this company. Customers frequently praise the dedicated team for being exceptionally welcoming, friendly, and always ready to assist members with achieving their fitness goals. People truly enjoy participating in the highly motivating fitness classes and working out regularly in clean, well-maintained facilities equipped with modern gear. Some reviewers were not happy with minor equipment limitations, such as needing more cable attachments or noticing occasional issues with locker security. A few customers also reported feeling somewhat uncomfortable due to rare negative interactions with staff members or other individuals inside the gym.

What people talk about most

Staff

Customers report extremely positive experiences with staff, highlighting their welcoming and friendly... See more

User experience

Reviewers mention positive feedback about user experience, highlighting the clean environments, great... See more

Facilities

Reviewers highlight ambiguous aspects of facilities, with highly contrasting opinions reported by consumers.... See more

Location

People report ambiguous experiences with location, as opinions vary widely regarding accessibility. Many... See more

Subscription

Consumers find subscription experiences to be ambiguous. While reviewers report issues such as payments taken... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Entering with PureGym’s Mobile QR Code contactless scanning system through Access Pods is cool. The Pods speaks “hello” we’re scanning for weapons. For those who prefer organic entry systems PureGym’s... See more

Company replied

Rated 5 out of 5 stars

Kirkby Liverpool. Staff member Amy, i have to say she is a credit to pure gym,every time I have visited Amy has always been busy,looking after members meeting their needs,amy always busy busy bus... See more

Company replied

Rated 5 out of 5 stars

Always enjoy this GLC class Only 30 mins but a lot packed in!! Staff are friendly & knowledgeable Gym is always clean Temperature can be a little hot, especially in the studio, but getting bett... See more

Company replied

Rated 5 out of 5 stars

Everything about the gym is first class.....ranging from the equipment and facilities...to all members of staff...who are extremely welcoming and always available to give assistance if required. The n... See more

Company replied


Company details

  1. #15 of 21 best companies in Gym
  2. #9 of 11 best companies in Fitness centre

About PureGym UK

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

4.0

Great

TrustScore 4 out of 5

67k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 1 week

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4.0

All reviews

(67,487)

4,567 reviews in the last 12 months

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Rated 2 out of 5 stars

People do not park in spaces provided

People do not park in spaces provided, instead people park outside the door. Lots of young people sitting on machines doing nothing except playing with their phone while others are waiting to use the equipment. Member of Dunfermline gym. 😞

5 September 2026
Unprompted review
Rated 1 out of 5 stars

I would advise NOT to use this gym…

I would advise NOT to use this gym becaus me and my friend have had parking tickets between us him in his car and me in mine well 6 for him 3 for me in a very short space of time 😡,,we joined on line and its always been late when we've been goin there NOT NO MORE NOW THE RIP OFF PARKING PEOPLE SAID THERE ARE SIGNES BUT YOU CANT SEE THEM IN THE DARK AND IF U ARE THERE AFTER 11 YOU GOT TO PAY MORE FOR PARKING IN THE NIGHT ..YOU HAVE BEEN WARNED GUYS !! The gym is great its just the parking tickets !!

1 August 2026
Unprompted review
Rated 5 out of 5 stars

This gym is always clean and well…

This gym is always clean and well maintained. It’s also really spacious, so even during peak hours, there are plenty of machines and equipment available without having to wait around.The staff are always around, making sure everything is running smoothly and are more than happy to help whenever you need them, especially if you’re a new member. What I love most is that you’re always welcomed with a big smile as soon as you walk through the door and it immediately makes you feel comfortable.Great atmosphere, friendly staff especially Vini, the PT with whom I noticed a big difference in my strength, confidence and overall fitness since I started training with him. What I appreciate most is that Vini actually pay attention to my form and technique, pushes me when I need that extra motivation, but also knows when to listen to my body.I never feel judged or uncomfortable, and every session leaves me feeling stronger and more motivated.

4 September 2026
Unprompted review
Rated 4 out of 5 stars

Felt really good as a first time…

Felt really good as a first time experience in your gym. The space is airy and cool, the members seem to be quite disciplined and there is lots of equipment to choose from. I would recommend bringing some old school equipment such as a vertical leg press, etc.

4 September 2026
Unprompted review
Rated 5 out of 5 stars

PureGym Evesham

I am on holiday and attended the PureGym in Evesham.
I thought gym very well equipped. Friendly and spotlessly clean.

4 September 2026
Unprompted review
Rated 5 out of 5 stars

This Gym is brilliant

This Gym is brilliant. Made so many friends and lost alot of weight. Plenty of equipment too use and never have to wait to use something. The assistant manager is incredible and she deserves recognition for how inspiring she is. Always love coming to puregym everyday.

4 September 2026
Unprompted review
Rated 1 out of 5 stars

I’ve been member here in Aintree for…

I’ve been member here in Aintree for over 5 years
For over a month the drinks yanga water in machine was empty , I pay for top membership with yanga included
I reached out to PureGym and got a very negative reply.
I’m now considering moving to other gym.
Terrible customer service I’ve recently reduced membership as yanga is hit miss all the time

7 April 2026
Unprompted review
Rated 1 out of 5 stars

I recently left Holloway Road…

I recently left this gym because of the way it’s been managed over the last year. The gym itself isn’t bad, you get what you pay for. However, over the last few months, I’ve noticed that quite a few people have been unhappy with the way some of the staff and management behave.
Some of the new PTs seem nice and polite, but I haven’t seen enough of them to really judge. However, staff including the manager Leteisha, and other PTs including the guy who used to do the Sunday classes (I believe his name is Cem), a dark-haired lad, and one of the female PTs whose name I can’t remember, have always had the worst attitudes.
While I was there, they would often sit around the reception area or in the middle of the gym floor, judging and laughing at members, which I think is completely unacceptable. They don’t come across as approachable at all and instead seem more like a clique. There are a couple of good ones, mainly the newer staff, but unfortunately not enough to make up for the bad atmosphere in the gym and the lack of cleanliness. I also believe that some of the same people who have received multiple complaints have started asking their friends to leave positive reviews for the gym on Google, as they’re under scrutiny from a number of members.

— Samira

3 September 2026
Unprompted review
Rated 5 out of 5 stars

This gym is so welcoming

This gym is so good, the staff is so friendly and welcoming especially the manager in Harlow gym Callum Derry. He serve the members with a welcoming attitude and listen to everyone and sort their problems. I have been to so many gyms but I must say the experience I had here , no other place will give you. The member service team is so good, I emailed them regarding my situation and they sort it out in less than 24 hours.

3 September 2026
Unprompted review
Rated 5 out of 5 stars

Puregym - Liverpool Central

Hi! After over a year of coming to the gym, I attended my first ever classes this week with Hyo (Pilates on Sunday and another today). She was really good, super friendly and kind. she took extra time to encourage me, answer my questions, and make me feel totally at ease. I really enjoyed both sessions! Also, I wanted to mention that the gym floor and changing rooms are always spotless:)

3 September 2026
Unprompted review
Rated 5 out of 5 stars

This is my 4th session

This is my 4th session, I have another planned for Sunday and then 2 more next week. It's a really friendly atmosphere, staff are always on hand if you need any advice, support or have any questions. There's free flavoured water, or you can buy bottled drinks and snacks from the vending machines. Changing rooms are always spotless, there was a gentleman going around with a hoover during today's session. Equipment is in superb condition, and there are training videos on how to use every piece of equipment on the PureGym app, which makes workouts easy to achieve when on your own.

3 September 2026
Unprompted review
PureGym UK logo

Reply from PureGym UK

Hi Dave. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

It’s a gym located in town centre

It’s a gym located in town centre, easy to access 24/7. Big spacious gym with good experience trainers particularly Paul who is quite experienced.

2 September 2026
Unprompted review
PureGym UK logo

Reply from PureGym UK

Hi Himanshu. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Great session at Burn Class this…

Great session at Burn Class this morning with the Keith Simms. Definately great work out , its not for the faint hearted all over work out.
Also recommend Steps class with Marlon, the HIIT classes taught by other instructors you will enjoy all the classes
Even Run club with Wilson , Zumba , spin they are all great calssses all great instructors its a great gym all happy to help you on your mission to get fit these classess by all the team are a knockout.
Best Puregym ive been too and ive been too a few around the uk but this one is the best.

2 September 2026
Unprompted review
PureGym UK logo

Reply from PureGym UK

Hi Loz. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoyed the class and using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Nice gym!

Joining another gym turned out to be a real hassle—my payment was declined four times! I ended up searching for PureGym instead and signed up in minutes with zero problems.
​The staff were super friendly, helpful, and welcoming.
The gym was clean and well equipped.

2 September 2026
Unprompted review
PureGym UK logo

Reply from PureGym UK

Hi Danielle. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Always a good session at the stowmarket…

Always a good session at the stowmarket pure gym. Wasn't too busy at 1.30pm and managed to get a full routine in. Equipment is good quality and clean, staff always helpful and friendly. Great Personal Trainers, and I have a couple of PT sessions each month with Jess, who is amazing.

2 September 2026
Unprompted review
PureGym UK logo

Reply from PureGym UK

Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

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