PureGym UK - Gravesend Reviews 102

TrustScore 4 out of 5

4.2

St George's Shopping Centre, DA11 0AA Gravesend, GB


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Rated 5 out of 5 stars

Spacious gym with a wide range of clean and well maintained equipment, all with clear instructions and app supported videos and workouts/classes as part of the membership package (I have off-peak). Ex... See more

Company replied

Rated 2 out of 5 stars

On 3 occasions in the past 7 days there has been sweaty blue towel left in the bottle holders on the stair climber. Monday there was blue towel and someone's chewing gum, that had been chewed. Disgust... See more

Company replied

Rated 4 out of 5 stars

Puregym provides great value for money, the gym is well equipped and the general condition of equipment is good. However, I have noticed that if a piece of equipment/machine is broken then it does... See more

Company replied

Rated 5 out of 5 stars

Ambient and atmosphere of gym is so good at gravesend. It’s out of the context but when u see everyone in shape..u push yourself. And no doubt the reason behind that is our pure gym trainer and... See more

Company replied


Company details

  1. #15 of 17 best companies in Gym
  2. #11 of 11 best companies in Fitness centre

About PureGym UK - Gravesend

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

  • St George's Shopping Centre, DA11 0AA, Gravesend, United Kingdom

4.2

Great

TrustScore 4 out of 5

102 reviews

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1-star

Replied to 94% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

made progress within the first month…

made progress within the first month nice staff best 24/7 gym

16 February 2023
PureGym UK - Gravesend logo

Reply from PureGym UK - Gravesend

Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Great value for money with a wide range of equipment and excellent staff

Spacious gym with a wide range of clean and well maintained equipment, all with clear instructions and app supported videos and workouts/classes as part of the membership package (I have off-peak). Excellent value for money and opportunities for a more personal training experience from qualified onsite trainers if you want to go down the same route as I did with Ravi (MOC) who is a 1st class PT who is pushing me to my goals with a varied and complete package

6 January 2023
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Reply from PureGym UK - Gravesend

Hi Dave P. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Great gym and equipment

Great gym and equipment. Helpful staff too

24 September 2022
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Reply from PureGym UK - Gravesend

Hi Tobias. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 1 out of 5 stars

Toilet hygiene needs attention from…

Toilet hygiene needs attention from management.

The gym seems to have more than required people at one particular time.

29 September 2022
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Reply from PureGym UK - Gravesend

Hi. Thanks for taking the time to leave this review, we are sorry to see this is 1 star. We always appreciate and take on board member feedback.

We would like to apologise for any inconvenience caused and would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of cleanliness and will be dealt with.

Thanks, PureGym

Rated 4 out of 5 stars

Brilliant Gym. Great staff. Issue showers

Gym it's great and equipment looks nice and clean, also tidy up. Only inconvenient I found is I finish around 5.10 am my training, quite early I l know, and I can't take a shower because cleaner is doing her thing. Obviously at some point, toilet has to be cleaned up, but I think this could me improved somehow. Other than that, gym is excellent, I would rate it with 5 stars if it wasn't for the toilet issue.

22 September 2022
Unprompted review
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Reply from PureGym UK - Gravesend

Hi Sergio. Thanks for taking the time to leave this review, we are happy to see this is 4 stars. We always appreciate and take on board member feedback.

We would like to apologise for any inconvenience caused. It's in the gym rules and printed on the doors that the Changing Rooms will not be available for use between the hours of 12 Midnight and 3am (5am in some gyms). However, the Disabled Toilet and Shower Facility will be open 24/7.

Thanks, PureGym.

Rated 3 out of 5 stars

The gym is good

The gym is good, clean, and when I visit first thing in the morning, it isn't too busy. However, I don't find the staff particularly helpful - if there are ever staff there at all first thing in the morning, and I can't always find the equipment I need. The upstairs space is good with generally good availability. The showers in the female changing rooms are also so cold! Maybe it is because I visit in the mornings, but it is really grim getting into a cold shower. I am also tall, so the showers doors are somewhat revealing.

18 April 2022
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Reply from PureGym UK - Gravesend

Hi Rhiannon. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We are sorry to hear of your experience with PureGym and would like to also apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club.

Thanks, PureGym

Rated 5 out of 5 stars

Helpful staff

Helpful staff, good facilities, plan laid out well

21 March 2022
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Reply from PureGym UK - Gravesend

Hi. Thanks for taking the time to leave this review! We are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment and love being able to help and chat to our members when given the opportunity to do so!

It's great to hear you enjoy using the gym overall :)

Thanks, PureGym

Rated 4 out of 5 stars

really good and found the staff really…

really good and found the staff really helpful when you can find them

16 March 2022
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Reply from PureGym UK - Gravesend

Hi Katie. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym!

Thanks, PureGym

Rated 5 out of 5 stars

Pure gym is excellent value for money

Pure gym is excellent value for money. I'm on the larger size and have never been made to feel awkward.

15 March 2022
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Reply from PureGym UK - Gravesend

Hi Tina. Thanks for taking the time to leave this review! We are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment and love being able to help and chat to our members when given the opportunity to do so!

It's great to hear you enjoy using the gym!

Thanks, PureGym

Rated 4 out of 5 stars

Great gym and even better value.

Great gym and even better value.
Any chance of squeezing in an sitting shoulder lateral machine.

15 March 2022
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Reply from PureGym UK - Gravesend

Hi Niall. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio, but if you have any other/specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.

It’s great to hear you enjoy using the gym!

Thanks, PureGym

Rated 4 out of 5 stars

Good gym

Good gym, although seems to be a lot of people not using lockers and dumping there things around the gym.

15 March 2022
PureGym UK - Gravesend logo

Reply from PureGym UK - Gravesend

Hi S Rook. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym!

Thanks, PureGym

Rated 4 out of 5 stars

The staff are friendly and helpful

The staff are friendly and helpful, the gym is clean. The temperature of the showers in the winter is too tepid.

13 December 2021
PureGym UK - Gravesend logo

Reply from PureGym UK - Gravesend

Hi. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment and love being able to help and chat to our members given the opportunity to do so.

It's great to hear you enjoy using the gym overall :)

Thanks, PureGym

Rated 5 out of 5 stars

Good

Good, clean and affordable gym!

21 November 2021
PureGym UK - Gravesend logo

Reply from PureGym UK - Gravesend

Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean environment and.

It's great to hear you enjoy using the gym overall! :)

Thanks, PureGym

Rated 5 out of 5 stars

Spot on

Exactly what i want from a gym would highly reccomend to everyone i know

3 November 2021
PureGym UK - Gravesend logo

Reply from PureGym UK - Gravesend

Hi Gary - Thanks for taking the time to leave this review! We are really happy to see you enjoy using the gym! Is there anything that you feel we are doing really well with? Thanks, PureGym

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