PureGym UK - Grimsby Reviews 74

TrustScore 3.5 out of 5

3.7

Riverhead, DN31 1FB Grimsby, GB


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Rated 3 out of 5 stars

be great if they wernt closing down why accept new members if y9u know your yoing to be closing down bit ludicrous really

Company replied

Rated 3 out of 5 stars

Well iv just joined and been told its shutting down , think we should be told so can sort another gym out instead

Company replied

Rated 5 out of 5 stars

I’ve been using PureGym Grimsby now for 10 years and I still wouldn’t use any other gym in the town. Dave and Caine are a fantastic management team, extremely helpful, friendly and knowledgeable i... See more

Company replied

Rated 5 out of 5 stars

Great gym in town center, with plenty of windows overlooking central town market. You get all neeeded facilitoies and dont feel claustrofobic. Supprisingly negative coments show up when new cheep gym... See more

Company replied


Company details

  1. #15 of 17 best companies in Gym
  2. #11 of 11 best companies in Fitness centre

About PureGym UK - Grimsby

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

  • Riverhead, DN31 1FB, Grimsby, United Kingdom

3.7

Average

TrustScore 3.5 out of 5

74 reviews

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1-star

Replied to 94% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great gym in town center

Great gym in town center, with plenty of windows overlooking central town market. You get all neeeded facilitoies and dont feel claustrofobic. Supprisingly negative coments show up when new cheep gym planned to open in Grimsby. I dont accept this way of gaining customers

27 December 2022
Unprompted review
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Reply from PureGym UK - Grimsby

Hi Tomasz. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 3 out of 5 stars

Poor/unclean changing facility’s

The changing facility’s are closed after 12 for cleaning yet don’t appear to be getting cleaned and that most the lockers available for use after 12 are broken and show no signs of and repairs in fact more and more are getting damaged

However the workout equipment are good and kept in good condition and the live gym tracker allows me to see when its best for me to go

11 December 2022
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Reply from PureGym UK - Grimsby

Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We would like to apologise for ensure any inconvenience caused. We would like to assure you that we are reviewing feedback and will this is addressed in club.

Thanks, PureGym

Rated 1 out of 5 stars

No longer relevant now we have Gym Group

£18 a month, no parking, no new equipment for 5+ years, only 1 bench and 2 racks, possibly the most outdated pure gym in the whole country, and now closing on Christmas day again? (for what reason if theres no staff between 10pm-6am on normal days anyway?) Bye bye pure gym, hello the gym group :)

17 December 2022
Unprompted review
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Reply from PureGym UK - Grimsby

Hi John - thanks for taking the time to leave this review, we always appreciate and take on board member feedback. An operational decision was made to close PureGyms on Christmas Day to allow for our gym staff and CCTV team to have a well deserved break and I apologise for any inconvenience this caused. We are always looking to make improvements to give our members the very best! We ask members, if they have any specific suggestions to please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.

Rated 3 out of 5 stars

Disappointed

I joined a couple of months ago. Staff is nice and classes are good. However, I don’t get why spin classes are on the early morning (Tuesday and Wednesday at 6:30 am) and barely any people attending. Yet, no pump classes are on early morning. Very disappointed. please consider introducing 45 minutes pump classes in the early morning as well. It would make so many members happy

13 September 2022
Unprompted review
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Reply from PureGym UK - Grimsby

Hi Lisa. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

Classes will depend on PT availability and member demand. This is always subject to change.

If you have any specific feedback, we would advise passing this on to the Gym Manager or leaving this in the feedback box which is regularly reviewed.

Thanks, PureGym

Rated 3 out of 5 stars

Been going to this gym for a a few…

Been going to this gym for a a few years now. The showers are always dirty but I go early morning so people who have been through the night obviously have done this. The gym itself is aging,I have recently been to the PureGym in Weston super mare and this has new equipment that Grimsby does not have and it felt friendlier.im hoping Grimsby can up there game and bring it back again.

7 September 2022
Unprompted review
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Reply from PureGym UK - Grimsby

Hi Daniel. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We would like to apologise for any inconvenience caused. It would really help us if you could get in touch directly with the Gym Manager to provide more information (such as date and time etc.) so this can be investigated.

Thanks, PureGym.

Rated 1 out of 5 stars

Don’t waste your money

Joined Grimsby gym for one month as we were visiting from UAE fora wedding. We signed up for spinning classes and attended the first one. We are experienced cyclists and have used this gym over a number of years but have to say the static bikes were absolutely shocking and bordering on dangerous. I tried 5 different bikes before finding one which was just about rideable. Class was poor with a pre recorded programme and boring. Cancelled all classes and membership through the app immediately. Then surprise surprise, direct debits for my wife and I taken out of bank the following month. Went back onto the app and online to try and resolve but impossible and kept going round in circles. Contact links to e-mail customer service not working. Cancelled Direct debit with bank and never plan to waste any more oxygen on this shower of s..t

15 August 2022
Unprompted review
Rated 4 out of 5 stars

Cheap & cheerful but expect dirty showers 🤮

Equipment is okay but could do with more different equipment. Atmosphere is good, lockers are a bit battered and half don't work as they should and most of the ones that do have locks allowed to be left on them 24/7. Showers are the main issue for me, 95% of the time always dirty, hairs and crap everywhere in them, also the hair dryer is old and needs replacing as it burns out & cuts out very fast all the time.

26 June 2022
Rated 2 out of 5 stars

Poor maintenance!

Iv been going to PureGym on and off for years and it's always been great but maintence of machines and facilities of late are appalling and slowly getting worse with machines not working properly and knackered lockers and showers not working or knobs missing! It doesn't help with it being cheap and cheerful attracting young people who don't take care of things, also it's quite hard to get on benches for using free weights as these have dwindled down to around 4 yet always seems to be busy nowadays

21 June 2022
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Reply from PureGym UK - Grimsby

Hi. Thanks for taking the time to leave this review, we are sorry to see this is 2 stars. We always appreciate and take on board member feedback

Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible. If you have any concerns about equipment, please notify staff on site as soon as you can.

Thanks, PureGym

Rated 4 out of 5 stars

Ok the music...all i hear is poxy pop…

Ok the music...all i hear is poxy pop rnb why do you not play rock music such as ac/dc motley crew music that actually motivates while you train....you say that you cater for all well not with the music you don't and id like to hear more rock music not just the poxy pop music you play now

9 June 2022
Rated 3 out of 5 stars
PureGym UK - Grimsby logo

Reply from PureGym UK - Grimsby

Hi Joe. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio, but if you have any other/specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.

Thanks, PureGym.

Rated 5 out of 5 stars

Thanks for the help and advice

Brilliant gym
The manager and staff always have time to help with any questions and advice needed The place is friendly and busy which shows its standards well enough for me .
Best move i made this year was to join .
Thanks dave and becca and co .

21 November 2021
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Reply from PureGym UK - Grimsby

Hi George. Thanks for taking the time to leave this review! We are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment and love being able to help and chat to our members given the opportunity to do so.

It's great to hear you enjoy using the gym overall. :)

Thanks, PureGym

Rated 5 out of 5 stars

I have just re-joined

I have just re-joined. I opted for Pure Gym as it's open 24/7 and the equipment is really good. The staff are really friendly and approachable should you ever need to speak to them about something. I would highly recommend this gym and it's also really good value for money.

13 November 2021
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Reply from PureGym UK - Grimsby

Hi Vanessa. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment and love being able to help and chat to our members given the opportunity to do so!.

We know that everyone likes to workout at different times whether that be due to work commitments or due to personal preference; being open 24/7 means we can provide for everyone, anytime, anywhere!

It's great to hear you enjoy using the gym overall! :)

Thanks, PureGym

Rated 5 out of 5 stars

Since joining with the introductory…

Since joining with the introductory offer I have attended four times in the five days that I have been a member. For me it’s so convenient. The total flexibility of the open hours certainly helps. I like morning's!

I am post operative after a knee replacement and the running and cycling are just what I need. No doubt I shall branch out on to other apparatus soon.

The running machine’s at my Pure Gym overlook the water of an old dock. Watching the swans cruising along whilst I run is very calming. People watching too.

9 November 2021
PureGym UK - Grimsby logo

Reply from PureGym UK - Grimsby

Hi Mick. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It's great to hear you enjoy using the gym overall! :)

Thanks, PureGym

Rated 5 out of 5 stars

Good sesh

Toby is a really nice guy, great trainer and I feel confident in my progress:)

15 September 2021
PureGym UK - Grimsby logo

Reply from PureGym UK - Grimsby

Hi Rob. Thanks for taking the time to leave this review! We are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment and love being able to help and chat to our members given the opportunity to do so! :)

It's great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars
PureGym UK - Grimsby logo

Reply from PureGym UK - Grimsby

Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment and love being able to help and chat to our members when given the opportunity to do so! :)

It's great to hear you enjoy using the gym!

Thanks, PureGym

Rated 5 out of 5 stars

Really great place

Really great place, great that it's 24 hours too, has a bad reputation just because it's cheap but really good.

12 August 2021
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Reply from PureGym UK - Grimsby

Hi A Davenport. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

We know that everyone likes to workout at different times whether that be due to work commitments or due to personal preference; being open 24/7 means we can provide for everyone, anytime, anywhere! :)

Thanks, PureGym

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