The joining of the gym online was easy enough but today I went to the new Guiseley Gym to have a look around and ask all my questions - I think the young man (assistant manager) Max I think he was ca... See more
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Location
Switch locationUnit 2 Westside Shopping Park, LS20 9NE Guiseley, GB
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Very easy to join! Gym not opening until the 28th so hooefully a good review to come on the gym itself
Company replied
It was my first time attending the gym . I wasnt able to get in the gym and there was no member of staff to help i had to wait outside for 45 minutes and return home
Company replied
Lots of equipment and great area of free weights and floor work
Company replied
Company details
- #15 of 17 best companies in Gym
- #11 of 11 best companies in Fitness centre
About PureGym UK - Guiseley
Written by the company
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
Unit 2 Westside Shopping Park, LS20 9NE, Guiseley, United Kingdom
3.2
Average
14 reviews
Replied to 94% of negative reviews
Typically replies within 1 week
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It was my first time attending the gym…
It was my first time attending the gym . I wasnt able to get in the gym and there was no member of staff to help i had to wait outside for 45 minutes and return home
2 December 2025
Reply from PureGym UK - Guiseley
Hi Marzieh - Thanks for taking the time to leave this review, we are sorry to see this is 1 star and hear of this access issue. Looking into your account, we can see additional access had been requested, which requires an induction before the PIN can be used. An email was sent to confirm this following sign up, and we ask that you please contact your gym management team so that they can arrange this. Thanks, PureGym
Lots of equipment and great area of…
Lots of equipment and great area of free weights and floor work
21 November 2025
Unprompted review
Reply from PureGym UK - Guiseley
Hi Em - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of equipment so that members have a variety of ways to workout. We are really happy to hear you enjoy using the gym! Thanks, PureGym
Air conditioning issues!
Gym facilities are excellent but what lets this gym down is the air conditioning. It’s far too warm and staff are unable to turn the air conditioning down as it’s controlled by head office! The treadmills are located upstairs where it’s particularly warm. If head office sort the air conditioning, I would give the gym a 5 star review!
17/10 Thanks for the reply, it’s not that they are faulty but that they are set at a temperature between 18-21 degrees which is too warm for cardio at the Guiseley gym. I understand that the staff members can’t reduce the temperature as it’s controlled by head office - lots of members have given the same feedback to the managers so maybe something you could pick up with them? Thanks
3 September 2025
Reply from PureGym UK - Guiseley
Hi Nicola - Thank you for taking the time to leave this review, we are sorry to hear this is your experience and see this is 2 stars. Though we have been able to confirm that there are currently no issues with the Air conditioning units in gym, we’re always working to make improvements, so we appreciate your comments and will take them into consideration for future improvements and assure you that our team will continue to monitor this. Thanks, PureGym
Miss leading about the joining fee says…
Miss leading about the joining fee says you don’t have to pay but makes you pay one month up front anyway!
19 September 2025
Reply from PureGym UK - Guiseley
Hi Adam - Thanks for taking the time to leave this review, we are sorry to see this is 1 star. A joining fee is required once at the start of the membership, taken with the first month access payment. As you were able to use a £0 joining fee promotion, this was removed meaning only your first month of access payment had been taken. We’re always working to make things as simple and smooth as possible, so we appreciate your comments and will take them into consideration for future improvements. Thanks, PureGym
Reply from PureGym UK - Guiseley
Hi Shaun - Thank you so much for sharing your feedback, we are delighted to see this is 5 stars. We aim to make the start of your fitness journey as smooth as possible, so it's fantastic to hear that your experience joining us was easy and straightforward and that you have been able to make use of our app! Enjoy your workout sessions! Thanks, PureGym
Reply from PureGym UK - Guiseley
Hi, thanks for leaving us this review. We appreciate and value our member feedback.
We are sorry to hear this. We do not have any running promotions at this moment, however we do run them often. We can only advise keeping an eye out on the website for any coming up. If you have been sent a code separately then we would advise speaking to Member Services who will be happy to take a look and advise further.
Thanks, PureGym
Need more flexible class content
At the classes I have attended, staff haven’t flexed their session when the majority of the class are struggling. Please come with a plan but when things clearly aren’t working out reassess and mix it up. Expecting us to have barbells on our shoulders for 15 minutes+ with no time to put them down briefly during a class to relieve ache is clearly not going to be comfortable for members.
13 March 2025
Unprompted review
Reply from PureGym UK - Guiseley
Hi there. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We are sorry to hear about this experience in class.
It would really help us if you could get in touch directly with the Gym Manager to provide more information (such as date and time or names etc.) so this can be investigated. Thanks, PureGym.
Even when it's quite busy there's …
Even when it's quite busy there's plenty of equipment to use
8 January 2025
Reply from PureGym UK - Guiseley
Hi Denis - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback.
Our team do our very best to provide a wide range of equipment so that members have a variety of ways to workout so it's good to see you have been happy with this. We are really happy to hear you enjoy using the gym! Thanks, PureGym.
Reply from PureGym UK - Guiseley
Hi Kevin - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
Our team do our very best to provide a wide range of equipment so that members have a variety of ways to workout so it's good to see you have been happy with this. We are really happy to hear you enjoy using the gym! Thanks, PureGym.
Easy process to join and very welcoming
The joining of the gym online was easy enough but today I went to the new Guiseley Gym to have a look around and ask all my questions - I think the young man (assistant manager) Max I think he was called was excellent in answering my questions and showed me around even though the gym is not open yet.
I look forward to starting shortly at Pure Gym.
25 February 2025
Reply from PureGym UK - Guiseley
Hi Carol – Thank you for leaving this review! Our team genuinely enjoys assisting and connecting with our members whenever we can, so it's wonderful to hear that you've had such a positive experience with us. We're thrilled to know that you're happy with both the gym and the support from our team. Thanks again, PureGym.
Not happy paid £15 joining fee then get…
Not happy paid £15 joining fee then get a link to your app where I find a get a free joining fee code ZEROJF can I have my £15 refunded please
23 February 2025
Reply from PureGym UK - Guiseley
Hi Carl - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. A joining fee would be applicable in these circumstances where you join without an applied active promotion available.
If you could get in touch with us directly with the Member Services Team (by email or via social media) to provide more information, we can help you get your membership updated. Thanks, PureGym.
Very easy to join
Very easy to join! Gym not opening until the 28th so hooefully a good review to come on the gym itself
10 February 2025
Reply from PureGym UK - Guiseley
Hi there! Thank you for taking the time to leave this 5 star review. It is great to hear the joining process was straightforward.
We look forward for welcoming you to the new club soon! Thanks, PureGym
Reply from PureGym UK - Guiseley
Hi there! Thank you for taking the time to leave this 5 star review. It is great to hear the joining process was quick and straightforward.
Hope you enjoy your membership with us! Thanks, PureGym
Reply from PureGym UK - Guiseley
Hi there - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. It's great to hear you've joined us at one of our gyms due to open!
When you signed up and paid your first month membership and joining fee a few days after joining, this was to secure your membership and the promotional rate at the time. This payment covers the first month when the gym opens meaning you won't pay again until a month after the gym opens.
We hope this clears up any confusion and we'll see you in the gym soon! Thanks, PureGym.
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