PureGym UK - Haverhill Reviews 108

TrustScore 4.5 out of 5

4.6

Haverhill Retail Park, CB9 8QJ Haverhill, GB


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Rated 5 out of 5 stars

I love the Haverhill puregym, the equipment is good and there are plenty of different machines to try out. Staff are friendly and helpful especially the manager,Joel who really goes above and beyond t... See more

Company replied

Rated 1 out of 5 stars

Waited 40 minutes after ringing the bell to speak to a gym instructor and no one came asked a customer to ask one to see me at the front as I was interested in joining and was told the instructor said... See more

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Rated 4 out of 5 stars

Very good gym has plenty to offer with cardio machines and good resistance weights very clean gym overall I did find it had no Wi-Fi wish is a shame also has potential for more space as a second floo... See more

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Rated 5 out of 5 stars

Chloe is an amazing personal trainer! Highly recommend her! She listens to your requests (e.g. areas that you want to work on), super flexible and happy to reschedule the session. Her training session... See more

Company replied


Company details

  1. #15 of 17 best companies in Gym
  2. #11 of 11 best companies in Fitness centre

About PureGym UK - Haverhill

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

  • Haverhill Retail Park, CB9 8QJ, Haverhill, United Kingdom

4.6

Excellent

TrustScore 4.5 out of 5

108 reviews

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1-star

Replied to 94% of negative reviews

Typically replies within 1 week

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Rated 3 out of 5 stars

Go for equipment only

Weights and equipment OK but very disappointed in the atmosphere of this fitness centre from both fitness enthusiasts and workers. Just because you're more experienced in the gym doesn't mean you are better than everyone else and can look down on others.

Even personal trainers who have a duty of care leave juvenile comments which fully name pure gym members from their customer database. These members may or may not even be involved but is a desperate attempt to aimlessly libel gymgoers that aren't paying clients. The reviews write that they stink, do indecent behaviour, harass women and derogatory comments on their body and how they're insecure etcetera, the typical unoriginal allegations that online commenters do to make you think they're a pedo or something. The reviews also contain concrete allegations which the workers are the only ones actually doing, so this sounds more like projection. The worse ones have been deleted to hide them but the workers accidently exposed themselves already.

The same clients who monopolize the equipment for their pricey sessions also leave many reviews for their trainer. Mostly about being obese and just started their journey and would've given up without the support of their friend. But based what I've seen, some trainers have no genuine friendliness or consideration for both clients or gymgoers other than the consideration of profiteering them for money and social status.

While the centre looks okay the personal training at pure gym at Haverhill is not recommend by me for these reasons.

14 August 2023
Unprompted review
Rated 5 out of 5 stars

Lovely, all inclusive and friendly gym.

This is a lovely, all inclusive and friendly gym that encourages everyone to do their best, learn something new and grow in confidence at your own pace.

It's so nice to have a safe, clean and comfortable place to be able to decompress and reach goals. The managers and the staff here are very nice, genuine and helpful people who are all clearly passionate about your goals. Staff are always approachable and friendly if you need help on how to use something or are trying something new.

It's a shame to see some reviews with negative connotations attached to certain staff as that definitely isn't a true reflection of experiences here, nor their characters. This appears more of a personal problem that needs to be addressed externally.

I use the showers often due to being a night nurse and working out pre shift, they are always clean and respected which is a nice bonus, and you don't often have to wait to use one.

The classes are buzzing everyday and very popular. The App makes it easy to book on too.

I have used a PT since joining Pure Gym, Chantelle has been such a positive influence on my fitness journey. We work together to push through limitations on all aspects of fitness and I look forward to coming to the gym for our sessions as I always leave feeling so much better. The other staff are also great at motivating you and making sure you're alright.

Overall there is nothing negative to say about this gym, been here nearly a year and never had any problems. It's an environment where you can reach your goals steadily and consistently.

It takes time to find your feet if you've never been to a gym before (as I hadn't before November) but everyday gets easier.

12 August 2023
Unprompted review
Rated 1 out of 5 stars

Solicited/fake testimonies

Posse of low lives covering each others backs with a sudden barrage of solicited/fake reviews by pretending to be members of the general public. Scroll down and you'll see the blatant misconduct and questionable accusations they are desperately trying to cover up. I haven't even been to this gym yet but I am reviewing based on my online experience so far.

11 August 2023
Unprompted review
Rated 5 out of 5 stars

Came in for info, now a member

Came in the other day, spoke to the PTs and was really surprised how informative they were.
The place is clean and tidy, the equipment looked in good condition.
Only came in looking for information and I’m now a member and have booked with on of the PTs for next week!
Excited to start my journey, so thanks everyone for the reassurance

9 August 2023
Unprompted review
Rated 5 out of 5 stars

The gym has a lovely atmosphere with…

The gym has a lovely atmosphere with really helpful friendly staff, the equipment is cleaned regularly and thoroughly.
The personal trainers are totally dedicated to their jobs and I’ve always felt I’ve been given their full attention
Well done to all of the staff for making this such a welcoming place

9 August 2023
Unprompted review
Rated 5 out of 5 stars

Super Friendly & Helpful staff

This is one of the best gyms I’ve been to, super friendly staff always willing to help. Going to a new gym and be a really daunting experience and I will admit I wasn’t sure.
All my fears were alleviated when greeted by the manager who was warm and welcoming. The PTs are knowledgeable with a vast array of experience, so what ever your needs Im pretty sure they can help.
Obviously I will be back!

7 August 2023
Unprompted review
Rated 5 out of 5 stars

Be careful of fake reviews on here

Unfortunately, a very insecure and hurt little lad keeps making fake accounts and harassing the PureGym staff due to being rightfully banned from the gym.
Make sure when looking at reviews, you take into account the only bad reviews use the same awful grammar and questionable plastic Londoner words.
Great gym, great staff, great members who are not banned for the correct reasons.

8 August 2023
Unprompted review
PureGym UK - Haverhill logo

Reply from PureGym UK - Haverhill

Hi Liam. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 1 out of 5 stars

The blond PT the large one keep leaving…

The blond PT the large one keep leaving equipment all around when we are meant to put them a way while she don't all she does is films clients while im in back ground without asking me or anyone else. she keeps plastering her half naked pics around showing her her birthing scars is safe space yet doesn’t feel like it yet man cant do that the manager clearly allows woman to be under dressed while man have to wear thee right gear. The manager clearly favours woman and allows them to do what they want but is ride to us pure gym should be represented by a fit polite coach not some insecure predator

1 August 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommend Chloe!

Chloe is an amazing personal trainer! Highly recommend her! She listens to your requests (e.g. areas that you want to work on), super flexible and happy to reschedule the session. Her training sessions are catered for your goals and during these sessions you get to learn new ways of targeting several muscles and increase your confidence around the gym and the equipment.

18 July 2023
Unprompted review
PureGym UK - Haverhill logo

Reply from PureGym UK - Haverhill

Hi Marta. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy the classes and using the gym overall!

Thanks, PureGym

Rated 2 out of 5 stars

Far too hot. Please turn heating off.

It’s cooler outside than it is in the gym (22 degrees). Please turn heating off, this is a gym not a sauna.

3 July 2023
Unprompted review
PureGym UK - Haverhill logo

Reply from PureGym UK - Haverhill

Hi Serena. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Temperatures/air con in our gyms are automatically regulated by Smart machines, but if there is a persistent issue staff may be able to override it and can certainly report it to be checked by engineers.

Thanks, PureGym

Rated 5 out of 5 stars

Chantelle what a credit to Haverhill pure gym

I had been training with pure gym for while a little over two and half years now, and everyone is super helpful and friendly. I wanted to give one PT in particular a shout out (Chantelle) with out her guidance and motivational skills I’d never of stepped foot in a gym. Chantelle is certainly one of a kind and will get you them results. People of the gym don’t give this girl enough credit she trains you and trains too hard but she will always put away the equipment she gets you using so you don’t have to by far the cleanest PT pure gym has. If you can’t have fun with your PT and be goofy at times then I’m sorry but you’re doing it all wrong. I’d rather see my PT I’m paying for getting the clients laughing and smiling than miserable and bored. People are far too quick to judge before getting to know someone. Chantelle gives you that and so much more.

25 January 2023
Unprompted review
PureGym UK - Haverhill logo

Reply from PureGym UK - Haverhill

Hi Katie. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

It is very good place!

19 June 2023
Unprompted review
PureGym UK - Haverhill logo

Reply from PureGym UK - Haverhill

Hi Enis. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 3 out of 5 stars

Please tell the blonde PT to pack away…

Please tell the blonde PT to pack away the equipment she uses for her 3 reps to take a video on, this happens all the time, resistance bands across the racks, boxes, preacher curl, the racks, the weighted barbells…

17 June 2023
Unprompted review
PureGym UK - Haverhill logo

Reply from PureGym UK - Haverhill

Hi Jennifer. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We would like to apologise for any inconvenience caused. It would really help us if you could get in touch directly with the Gym Manager to provide more information (such as date and time or names etc.) so this can be investigated.

Thanks, PureGym.

Rated 3 out of 5 stars

I found the music from the class that…

I found the music from the class that was on and I wasn't attending slightly overpowering

5 June 2023
PureGym UK - Haverhill logo

Reply from PureGym UK - Haverhill

Hi Liam. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We would like to apologise for any inconvenience caused. Staff should undertake regular volume checks for the safety and comfort of our members, but if you approach the Gym Manager with more info they can look into this.

Thanks, PureGym

Rated 5 out of 5 stars

The class ’sweat’ certainly lived up to…

The class ’sweat’ certainly lived up to its title . Fun and was intense. Reminded me of when i did aerobics in my 20’s although it feels harder now :-)

23 May 2023
Unprompted review
PureGym UK - Haverhill logo

Reply from PureGym UK - Haverhill

Hi Kathy. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

You get all stars

You get all stars. When you play good music 🎶 but the music is too low, that’s a shame and I can’t tell the manager about the straps on the crunch machine because I go in the early hours of the day. Nevertheless, these are small problems so I give you 5 stars.

14 May 2023
PureGym UK - Haverhill logo

Reply from PureGym UK - Haverhill

Hi Marcel. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Staff are lovely

Staff are lovely; having PT with Chantelle, she’s great fun, easy to get along with and pushes you, to reach your goals.

3 May 2023
Unprompted review
PureGym UK - Haverhill logo

Reply from PureGym UK - Haverhill

Hi Nikki. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

I enjoy the classes at pure gym…

I enjoy the classes at pure gym Haverhill аll personal trainers who hold the classes are great 100%
Thanks to Chloe ( my PT) I have the confidence to enter the weights sections and know exactly what I need to be doing.

1 March 2023
Unprompted review
PureGym UK - Haverhill logo

Reply from PureGym UK - Haverhill

Hi Kameliya.. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

I would like to express my appreciation…

I would like to express my appreciation to Chloe. Is is so passionate about her work has got a lot knowledge and really loves her work. She has been helping me with a nutrition for around 6 months, now she has made exercise program tailored for me as well. Can’t thank Chloe enough for all her support and encouragement as well as motivation.Highly recommend Chloe as a PT and very kind person too

3 May 2023
Unprompted review
PureGym UK - Haverhill logo

Reply from PureGym UK - Haverhill

Hi Eleonora.. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

PT sessions with Chloe.

I have been having PT sessions with Chloe since Jan 23 and she is fab. She took the time to get to know what I want to achieve from my training and works around my injuries. She knows when to push me and my strength is improving week on week which I love seeing. Would highly recommend.

2 May 2023
Unprompted review
PureGym UK - Haverhill logo

Reply from PureGym UK - Haverhill

Hi Lisa. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

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