PureGym UK - Haverhill Reviews 108

TrustScore 4.5 out of 5

4.6

Haverhill Retail Park, CB9 8QJ Haverhill, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I love the Haverhill puregym, the equipment is good and there are plenty of different machines to try out. Staff are friendly and helpful especially the manager,Joel who really goes above and beyond t... See more

Company replied

Rated 1 out of 5 stars

Waited 40 minutes after ringing the bell to speak to a gym instructor and no one came asked a customer to ask one to see me at the front as I was interested in joining and was told the instructor said... See more

Company replied

Rated 4 out of 5 stars

Very good gym has plenty to offer with cardio machines and good resistance weights very clean gym overall I did find it had no Wi-Fi wish is a shame also has potential for more space as a second floo... See more

Company replied

Rated 5 out of 5 stars

Chloe is an amazing personal trainer! Highly recommend her! She listens to your requests (e.g. areas that you want to work on), super flexible and happy to reschedule the session. Her training session... See more

Company replied


Company details

  1. #15 of 17 best companies in Gym
  2. #11 of 11 best companies in Fitness centre

About PureGym UK - Haverhill

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

  • Haverhill Retail Park, CB9 8QJ, Haverhill, United Kingdom

4.6

Excellent

TrustScore 4.5 out of 5

108 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 94% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Haverhill PureGym

Excellent value for money and very attentive staff. Good equipment and gym is always very clean.

4 November 2025
PureGym UK - Haverhill logo

Reply from PureGym UK - Haverhill

Hi Stephen- Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to ensure that our prices are affordable because we believe everyone should have the chance to experience the gym. We love being able to help and chat to members when given the opportunity to do so and we are really happy to hear you enjoy using the gym overall! Thanks, PureGym

Rated 5 out of 5 stars

I love the Haverhill puregym

I love the Haverhill puregym, the equipment is good and there are plenty of different machines to try out. Staff are friendly and helpful especially the manager,Joel who really goes above and beyond to make sure everything is running smooth and members are happy. It's the best gym in town and I have tried them all.

10 January 2026
Unprompted review
PureGym UK - Haverhill logo

Reply from PureGym UK - Haverhill

Hi Claire- Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so and we are really happy to hear you enjoy using the gym overall! Thanks, PureGym

Rated 4 out of 5 stars

PureGym is a great place to work out

PureGym is a great place to work out, clean, well-maintained, and with a friendly atmosphere. The staff are helpful and approachable, and the equipment is modern and easy to use. The gym is a bit small, but it’s well-organised, so it never feels too crowded. It’s a convenient and comfortable place to train, and I always leave feeling motivated.

28 December 2024
PureGym UK - Haverhill logo

Reply from PureGym UK - Haverhill

Hi Osama - Thanks for taking the time to leave this review, we are happy to see this is 4 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym

Rated 5 out of 5 stars

Very enjoyable

I enjoy going to puregym as it is never full and no one there telling you what to do.

15 June 2025
PureGym UK - Haverhill logo

Reply from PureGym UK - Haverhill

Hi there - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym

Rated 4 out of 5 stars

It was easy to use the site and…

It was easy to use the site and straight forward

1 July 2025
PureGym UK - Haverhill logo

Reply from PureGym UK - Haverhill

Hi Ellie. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 4 out of 5 stars

Professional, welcoming staff

I came to visit the gym and was shown around in great detail. I then joined the gym and arranged for a personal trainer, Chantelle, to help get me started. She has given me great advice, support and encouragement and am really enjoying the experience. Using free weights was initially quite daunting, but I love it. I have started to feel more confident with myself and feel much more energised. Would highly recommend joining and making the most of a local facility.

30 May 2025
Unprompted review
PureGym UK - Haverhill logo

Reply from PureGym UK - Haverhill

Hi Joy. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

I have recently started seeing…

I have recently started seeing Chantelle for PT and it has been so much fun! I started off really stressed about going to the gym and would only come in when I had a PT but she took the time to explain everything and now I feel comfortable even coming in on my own. I have noticed a big improvement with my strength and my confidence. All the staff are so friendly too and really approachable.

7 May 2025
Unprompted review
PureGym UK - Haverhill logo

Reply from PureGym UK - Haverhill

Hi Rose - Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We know just how anxious we can all be at the thought of going to the gym alone, so we do our best to provide that safe space for our members. We are really happy to hear you enjoy using the gym! Thanks, PureGym

Rated 5 out of 5 stars

This was my first time at the gym and was…..

This was my first time a gym and was made to feel welcomed, I needed a lot of help which I got form the staff and have now signed up and been back many times.

25 April 2025
Unprompted review
PureGym UK - Haverhill logo

Reply from PureGym UK - Haverhill

Hi Steve - Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so! We are really happy to hear you enjoy using the Haverhill gym! Thanks, PureGym

Rated 5 out of 5 stars

Excellent gym

Excellent gym, highly recommend the trainer Mr. Binu

5 May 2025
Unprompted review
PureGym UK - Haverhill logo

Reply from PureGym UK - Haverhill

Hi Rosin - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym

Rated 5 out of 5 stars

Chantelle has been so welcoming and…

Chantelle has been so welcoming and helpful. I’m not a gym kinda person so it isn’t easy for me. The gym is really well equipped and Chantelle has made all to difference.

1 May 2025
Unprompted review
PureGym UK - Haverhill logo

Reply from PureGym UK - Haverhill

Hi Roy. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym

Rated 5 out of 5 stars

Ed is a great instructor and makes the…

Ed is a great instructor and makes the classes good fun as well as challenging :)

29 April 2025
Unprompted review
PureGym UK - Haverhill logo

Reply from PureGym UK - Haverhill

Hi Sara - Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so! We are really happy to hear you enjoy using the gym! Thanks, PureGym

Rated 5 out of 5 stars

I was looking to rejoin after a period…

I was looking to rejoin after a period away due to change of job. Pure Gym kept in touch and sent offers to me periodically. On this occasion Pure Gym sent me an email with a new offer which I went for as I know it’s a great friendly gym.

28 April 2025
PureGym UK - Haverhill logo

Reply from PureGym UK - Haverhill

Hi Cristian- Thank you so much for sharing your feedback, we’re thrilled to see your 5-star review! 🙌 We aim to make re-joining as smooth and hassle-free as possible, so it’s fantastic to hear that the process was quick and easy for you. We’re excited to have you back as part of our community and look forward to supporting you in reaching your fitness goals! Thanks, PureGym

Rated 5 out of 5 stars

Kim Wade classes

Morning classes with Kim are just what you need to start the day, so energetic and fun to do it :)
She is briliant and she knows what she does !! Will definitely go back for her classes !!

9 April 2025
Unprompted review
PureGym UK - Haverhill logo

Reply from PureGym UK - Haverhill

Hi Madalina. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Joined pure gym in Sept 2025 & haven’t…

Joined pure gym in Sept 2025 & haven’t looked back. I love my early morning workouts especially Kim’s classes, she is brilliant & has 100% helped me on my personal journey.

9 April 2025
Unprompted review
PureGym UK - Haverhill logo

Reply from PureGym UK - Haverhill

Hi Amy. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 4 out of 5 stars

Overall

Overall, great value for money

8 April 2025
Unprompted review
PureGym UK - Haverhill logo

Reply from PureGym UK - Haverhill

Hi Jaine. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

PureGym Haverhill

PureGym Haverhill
Just went to my first gym class
Kim was the instructor,friendly , knowledgeable and a good class was fun.
Will go again on another class

7 March 2025
Unprompted review
PureGym UK - Haverhill logo

Reply from PureGym UK - Haverhill

Hi Tony! Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

We love being able to help and chat to our members when given the opportunity to do so; it is great to hear you about your class with Kim. Enjoy your next visit! Thanks, PureGym

Rated 5 out of 5 stars

Friendly and knowledgable staff

Friendly and knowledgable staff. Great team you have in there. Hot water in the showers needs to be hotter especially after workout

12 February 2025
PureGym UK - Haverhill logo

Reply from PureGym UK - Haverhill

Hi Ahmet – Thank you for leaving this review! Our team genuinely enjoys assisting and connecting with our members whenever we can, so it's wonderful to hear that you've had such a positive experience with us. We're thrilled to know that you're happy with both the gym and the support from our team. Thanks again, PureGym.

Rated 5 out of 5 stars

Very easy process to complete.

Very easy process to complete.

12 January 2025
PureGym UK - Haverhill logo

Reply from PureGym UK - Haverhill

Hi there - Thank you so much for sharing your feedback, we always value and take into consideration what our members have to say.

We aim to make the start of your fitness journey as smooth as possible, so it's fantastic to hear that your experience joining us was easy and straightforward. Enjoy your workout sessions! Thanks, PureGym.

Rated 4 out of 5 stars

The gym equipment is easy to use and I…

The gym equipment is easy to use and I like that the staff are not overbearing

More effort could be put into cleaning the toilets/showers.

18 December 2024
PureGym UK - Haverhill logo

Reply from PureGym UK - Haverhill

Hi there - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of cleanliness and will be dealt with. Thanks, PureGym.

Rated 5 out of 5 stars

This is a really great Gym and the…

This is a really great Gym and the staff are extremely Professional and always willing to help. Great atmosphere too

24 December 2024
Unprompted review
PureGym UK - Haverhill logo

Reply from PureGym UK - Haverhill

Hi Colin - Thank you so much for your feedback! We're glad to hear you enjoyed the friendly staff and the range of equipment available. We believe it's essential to create a welcoming and positive environment where our members can feel comfortable and energized.

Our staff works hard to ensure that every experience is enjoyable, and it's wonderful to know that this effort made an impact on your visit. We truly appreciate your support and look forward to seeing you again! Thanks, PureGym.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look