I like gym's personel, they are all so kind and pashionate about it. The bad side of this gym is parking, 2 hours is not enough as you have to park first, come to gym, change, workout, change, and go... See more
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The Marlowes Shopping Centre, HP1 1BA Hemel Hempstead, GB
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I like gym's personel, they are all so kind and pashionate about it. The bad side of this gym is parking, 2 hours is not enough as you have to park first, come to gym, change, workout, change, and go... See more
Company replied
My experience with Cam (Camil Ait Si Brahim) has been nothing short of frustrating and disappointing. Within just one month of training, he cancelled six booked sessions, each time with a differ... See more
Company replied
I’ve been a member of this gym for a while but I wanted to give praise to PT Gemma. This mornings pump class was cancelled due to a speaker being broken but she got in contact with some regulars and... See more
Company replied
I always prefer to workout late, there is less people around, there is more space, and more machines available straight away.
Company replied
Written by the company
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
The Marlowes Shopping Centre, HP1 1BA, Hemel Hempstead, United Kingdom
Replied to 94% of negative reviews
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Hi guys,
Sadly I didnt get my one time code intime for my work out, I did visit and despite pressing for assistance many times and trying the out of hours number I was not able to gain access to the gym. (I presume you can confirm this by showing it was never used also).
Can I please confirm I can still use this one day pass code on an alternative day?
Many thanks
Seb Carmichael-Brown

Reply from PureGym UK - Hemel Hempstead
I was so nervous of the gym when I started, I first met max an he became my personal trainer. What a great experience I have had! I felt so supported and the difference it has made to my well-being is incredible. I have so much more confidence in my self from these sessions, highly recommend!! 🙌🏼🙌🏼

Reply from PureGym UK - Hemel Hempstead
It was very easy to sign up. Good introduction online made access to gym clear. Great to be able to see when the gym is busy or not.

Reply from PureGym UK - Hemel Hempstead
Personal trainer : Max
One if my best experiences in my life especially that massive help to get my self back and believe again in what i can do .
I came from so far like i wasn't able to do very simple things but with his help i did so far away and rediscovered my self again

Reply from PureGym UK - Hemel Hempstead
I have been going to Pure Gym since 2023 with no confidence at all, I spoke to Ellie who has helped me on my fitness journey till date. She has been very accommodating especially as I work shift work, she has pushed me and even got me lifting weights I never knew I could! She has been keeping me in check and has constantly makes me laugh with her humour!

Reply from PureGym UK - Hemel Hempstead
I’ve enjoyed coming to Pure Gym for a few years now, for both my physical and mental health, especially after a stressful day at work! Also having Ellie as a personal trainer is great - she’s fun, easy to get on with and supportive. She’s helped build my confidence in using different equipment, some of which I was initially too intimidated to use. She pushes me physically to show that I am capable of doing more than I think I can whilst also taking into consideration and adapting to my joint issues and limitations. Most of all, her nutrition advice has significantly helped me notice changes to my body in a sustainable way.

Reply from PureGym UK - Hemel Hempstead
Would most definitely recommend Ellie as a personal trainer. She has helped me to become confident & to come out of my comfort zone. It's my first time having a personal trainer so was dreading it, but she is such a lovely person & has made me to feel at ease. I've really enjoyed my sessions, & looking forward to more.

Reply from PureGym UK - Hemel Hempstead
Ellie is a really knowledgeable personal trainer. She has taught me a lot about nutrition and using the correct form she is very educated and very calm and sweet. The service has been really great.

Reply from PureGym UK - Hemel Hempstead
Been a member of pure gym for a couple of years! Such a lovely gym and run incredibly well. Have an amazing PT named Ellie. She has helped grow my confidence in the gym. Some equipment is very intimidating but Ellie makes it easy and comfortable. Shes a very kind person who has helped me inside and outside of the gym. I have now gone from PT sessions to online training due to my work life however she provides an amazing service which i would recommend to anyone. She works around your life style for a fantastic price. I now enjoy going to the gym which i haven’t before.100% recommend !

Reply from PureGym UK - Hemel Hempstead
I work with Ellie, as a personal trainer and also take classes she instructs at the gym. I love her energy, the range of exercise options and the motivation she gives me to work out.
Initially, I was gym shy and wanted to be stronger. Ellie has not only increased my strength by over 50% in a short space of time, she's supported me with nutrition and given me the confidence to work out in the gym and use all the equipment.
I really enjoy the sessions and her sense of humour, which keeps me going at times. Her knowledge and skills are great and she supports me with the advice I need to improve.

Reply from PureGym UK - Hemel Hempstead
Gym equipment and cleanliness is good but staff are not all very friendly.

Reply from PureGym UK - Hemel Hempstead
My local gym is friendly, has committed staff and reasonably modern equipment.

Reply from PureGym UK - Hemel Hempstead
Such a nice gym, friendly staff. Specifically Ellie helped me massively. I was so disappointed with myself and i couldn’t afford personal training. Ellie had recently dropped management so had time to help me around the gym, show me how to use all of the equipment and helped me write “a training split” I couldn’t be more thankful for Ellie, what a heart of gold!

Reply from PureGym UK - Hemel Hempstead
Great atmosphere, friendly staff, good equipment and clean facilities

Reply from PureGym UK - Hemel Hempstead
Welcoming and friendly staff who are always at hand to offer advice and support, as are other members.

Reply from PureGym UK - Hemel Hempstead
Considering there is no contact centre for this gym, the response time and efficiency of the staff who manage the email communication channel is remarkable. I always get whay I need first time! The only thing I will point out is in the gym, I have noticed a number of pieces of gym equipment out of service. It puts me off going to the gym as this is much smaller than my last gym. It would be good to get these operational more quickly.

Reply from PureGym UK - Hemel Hempstead
I’d like to share two separate reviews.
One, for my latest PT, Cam, who has been guiding me in a 4 weeks programme of specially built for me. Not only he’s defined the right exercises, he’s challenged me to improve and build on my achievements. Can is such a kind person, easy to talk to, flexible with my lack of practice and always careful with me. I’ve learned a lot of new exercises and managed to improve my confidence in using different equipments. Highly recommend Cam! Thanks a lot!
Second, regarding the equipment in the gym, can someone please check and speed up fixing what’s broken!
I really like the gym, being cosy and friendly. Staff is lovely!

Reply from PureGym UK - Hemel Hempstead
My personal trainer, Cam, is honestly the only reason I was able to get into the gym again. I was struggling with getting into coming to the gym but it was always a goal of mine to do. The first ever time I came to pure gym I had signed myself up for a LBT class and I wasn't able to do some of the exercises everyone else was doing. Cam was so supportive and thought of exercises on the spot for me to do so I could still take part, ever since then ve been having 2 sessions a week with him working on my body goals. He has honestly been amazing, so non-judgmental, friendly, easy going/easy to talk to, knows literally everything there is to know about the sport sciences and pushes me to my limits to help better myself! He creates such a positive environment and now instead of being scared to come to the gym, I'm excited. Honestly without Cam I would’ve given up a long time ago.

Reply from PureGym UK - Hemel Hempstead
I recently finished 4 PT sessions with Gemma Thomas and I had a great experience! Before the sessions, I didn't really know what I was doing, I avoided using certain machines or venturing into the weights area. Gemma and I discussed my training goals and in my first session we did a general "let's see where you're at" in a range of exercises to understand my strengths, areas for improvement, etc. I've finished my sessions with a clear idea of what exercises I can do to work certain muscle groups and what weights work for me. She sent everything over to me in a text and I have it all written in my phone now for quick access when I'm there. Gemma is also super lovely and encouraging.
If I wasn't on a crazy budget before travelling soon, I'd have continued my sessions, having someone there to motivate you and push you makes such a difference. It's also really affordable and value for money.
The gym itself is very good, it's got a wide variety of machines and areas to work out. I find Monday's are very busy, so prepare yourself! But everyone is friendly and willing to offer advice if you ever want it.
2 hr free parking validation is a bonus too!

Reply from PureGym UK - Hemel Hempstead
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