PureGym UK - Hemel Hempstead Reviews 173

TrustScore 4 out of 5

4.1

The Marlowes Shopping Centre, HP1 1BA Hemel Hempstead, GB


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Rated 3 out of 5 stars

I like gym's personel, they are all so kind and pashionate about it. The bad side of this gym is parking, 2 hours is not enough as you have to park first, come to gym, change, workout, change, and go... See more

Company replied

Rated 1 out of 5 stars

My experience with Cam (Camil Ait Si Brahim) has been nothing short of frustrating and disappointing. Within just one month of training, he cancelled six booked sessions, each time with a differ... See more

Company replied

Rated 5 out of 5 stars

I’ve been a member of this gym for a while but I wanted to give praise to PT Gemma. This mornings pump class was cancelled due to a speaker being broken but she got in contact with some regulars and... See more

Company replied

Rated 5 out of 5 stars

I always prefer to workout late, there is less people around, there is more space, and more machines available straight away.

Company replied


Company details

  1. #15 of 17 best companies in Gym
  2. #11 of 11 best companies in Fitness centre

About PureGym UK - Hemel Hempstead

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

  • The Marlowes Shopping Centre, HP1 1BA, Hemel Hempstead, United Kingdom

4.1

Great

TrustScore 4 out of 5

173 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 94% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Hi guys

Hi guys,

Sadly I didnt get my one time code intime for my work out, I did visit and despite pressing for assistance many times and trying the out of hours number I was not able to gain access to the gym. (I presume you can confirm this by showing it was never used also).

Can I please confirm I can still use this one day pass code on an alternative day?

Many thanks

Seb Carmichael-Brown

24 January 2024
PureGym UK - Hemel Hempstead logo

Reply from PureGym UK - Hemel Hempstead

Hi Seb, thanks for leaving us this review. We are sorry to see this is 1 star.

We are sorry to hear this. We do now hope this has been resolved. If you require further help, we advise contacting Member Services via email or social media as they will be happy to advise and assist you further.

Thanks, PureGym

Rated 5 out of 5 stars

My personal experience

I was so nervous of the gym when I started, I first met max an he became my personal trainer. What a great experience I have had! I felt so supported and the difference it has made to my well-being is incredible. I have so much more confidence in my self from these sessions, highly recommend!! 🙌🏼🙌🏼

20 November 2023
Unprompted review
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Reply from PureGym UK - Hemel Hempstead

Hi Katie. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

It was very easy to sign up

It was very easy to sign up. Good introduction online made access to gym clear. Great to be able to see when the gym is busy or not.

18 January 2024
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Reply from PureGym UK - Hemel Hempstead

Hi Cindy, thank you for the 5* review and welcome to PureGym!

We hope you love your new membership with us.

Rated 5 out of 5 stars

Personal trainer

Personal trainer : Max
One if my best experiences in my life especially that massive help to get my self back and believe again in what i can do .
I came from so far like i wasn't able to do very simple things but with his help i did so far away and rediscovered my self again

15 January 2024
Unprompted review
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Reply from PureGym UK - Hemel Hempstead

Hi Amr - it's great to hear you're enjoying PureGym, and thank you for the 5* review!

Rated 5 out of 5 stars

Personal trainer - Ellie

I have been going to Pure Gym since 2023 with no confidence at all, I spoke to Ellie who has helped me on my fitness journey till date. She has been very accommodating especially as I work shift work, she has pushed me and even got me lifting weights I never knew I could! She has been keeping me in check and has constantly makes me laugh with her humour!

14 January 2024
Unprompted review
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Reply from PureGym UK - Hemel Hempstead

Hi there! Thank you for taking the time to leave this review, we are delighted to see this is 5*s.

It's important to us to provide our members with a great space to work out, in a friendly environment and we're so pleased to hear you are enjoying PureGym and training with Ellie!

Rated 5 out of 5 stars

Ellie personal trainer

I’ve enjoyed coming to Pure Gym for a few years now, for both my physical and mental health, especially after a stressful day at work! Also having Ellie as a personal trainer is great - she’s fun, easy to get on with and supportive. She’s helped build my confidence in using different equipment, some of which I was initially too intimidated to use. She pushes me physically to show that I am capable of doing more than I think I can whilst also taking into consideration and adapting to my joint issues and limitations. Most of all, her nutrition advice has significantly helped me notice changes to my body in a sustainable way.

13 January 2024
Unprompted review
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Reply from PureGym UK - Hemel Hempstead

Hi there! Thank you for taking the time to leave this review, we are delighted to see this is 5*s.

It's important to us to provide our members with a great space to work out, in a friendly environment and we're so pleased to hear you are enjoying PureGym!

Rated 5 out of 5 stars

Would most definitely recommend Ellie…

Would most definitely recommend Ellie as a personal trainer. She has helped me to become confident & to come out of my comfort zone. It's my first time having a personal trainer so was dreading it, but she is such a lovely person & has made me to feel at ease. I've really enjoyed my sessions, & looking forward to more.

11 January 2024
Unprompted review
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Reply from PureGym UK - Hemel Hempstead

Hi Catriona - it's great to hear you're enjoying PureGym, and thank you for the 5* review!

Rated 5 out of 5 stars

Personal trainer: Ellie

Ellie is a really knowledgeable personal trainer. She has taught me a lot about nutrition and using the correct form she is very educated and very calm and sweet. The service has been really great.

11 January 2024
Unprompted review
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Reply from PureGym UK - Hemel Hempstead

Hi Sherry- it's great to hear you're enjoying PureGym, and training with Ellie... thank you for the 5* review!

Rated 5 out of 5 stars

Pure Gym- Hemel Hempstead

Been a member of pure gym for a couple of years! Such a lovely gym and run incredibly well. Have an amazing PT named Ellie. She has helped grow my confidence in the gym. Some equipment is very intimidating but Ellie makes it easy and comfortable. Shes a very kind person who has helped me inside and outside of the gym. I have now gone from PT sessions to online training due to my work life however she provides an amazing service which i would recommend to anyone. She works around your life style for a fantastic price. I now enjoy going to the gym which i haven’t before.100% recommend !

12 January 2024
Unprompted review
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Reply from PureGym UK - Hemel Hempstead

Hi Victoria! Thank you for taking the time to leave this review, we are delighted to see this is 5*s.

It's great to hear about your experience with Ellie - keep up the hard work!

Rated 5 out of 5 stars

PT with Ellie

I work with Ellie, as a personal trainer and also take classes she instructs at the gym. I love her energy, the range of exercise options and the motivation she gives me to work out.
Initially, I was gym shy and wanted to be stronger. Ellie has not only increased my strength by over 50% in a short space of time, she's supported me with nutrition and given me the confidence to work out in the gym and use all the equipment.
I really enjoy the sessions and her sense of humour, which keeps me going at times. Her knowledge and skills are great and she supports me with the advice I need to improve.

9 January 2024
Unprompted review
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Reply from PureGym UK - Hemel Hempstead

Hi there! Thank you for taking the time to leave this review, we are delighted to see this is 5*s.

It's important to us to provide our members with a great space to work out, in a friendly environment and we're so pleased to hear you are enjoying PureGym and training with Ellie!

Rated 4 out of 5 stars

Gym equipment and cleanliness is good…

Gym equipment and cleanliness is good but staff are not all very friendly.

21 December 2023
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Reply from PureGym UK - Hemel Hempstead

Hi. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We are sorry to hear this. If you have any concerns, we advise speaking to the Gym Manager.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 4 out of 5 stars

My local gym is friendly

My local gym is friendly, has committed staff and reasonably modern equipment.

22 December 2023
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Reply from PureGym UK - Hemel Hempstead

Hi Colin. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

5/5 so thankful I came to this gym!

Such a nice gym, friendly staff. Specifically Ellie helped me massively. I was so disappointed with myself and i couldn’t afford personal training. Ellie had recently dropped management so had time to help me around the gym, show me how to use all of the equipment and helped me write “a training split” I couldn’t be more thankful for Ellie, what a heart of gold!

22 December 2023
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Reply from PureGym UK - Hemel Hempstead

Hi Ellie. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Great atmosphere

Great atmosphere, friendly staff, good equipment and clean facilities

20 December 2023
Unprompted review
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Reply from PureGym UK - Hemel Hempstead

Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Fantastic staff!!

21 December 2023
PureGym UK - Hemel Hempstead logo

Reply from PureGym UK - Hemel Hempstead

Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Excellent Gym

Welcoming and friendly staff who are always at hand to offer advice and support, as are other members.

6 December 2023
Unprompted review
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Reply from PureGym UK - Hemel Hempstead

Hi Leanne. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Email channel engagement / Gym equipment

Considering there is no contact centre for this gym, the response time and efficiency of the staff who manage the email communication channel is remarkable. I always get whay I need first time! The only thing I will point out is in the gym, I have noticed a number of pieces of gym equipment out of service. It puts me off going to the gym as this is much smaller than my last gym. It would be good to get these operational more quickly.

4 December 2023
Unprompted review
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Reply from PureGym UK - Hemel Hempstead

Hi Devi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

I’d like to share two reviews

I’d like to share two separate reviews.
One, for my latest PT, Cam, who has been guiding me in a 4 weeks programme of specially built for me. Not only he’s defined the right exercises, he’s challenged me to improve and build on my achievements. Can is such a kind person, easy to talk to, flexible with my lack of practice and always careful with me. I’ve learned a lot of new exercises and managed to improve my confidence in using different equipments. Highly recommend Cam! Thanks a lot!
Second, regarding the equipment in the gym, can someone please check and speed up fixing what’s broken!
I really like the gym, being cosy and friendly. Staff is lovely!

3 December 2023
Unprompted review
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Reply from PureGym UK - Hemel Hempstead

Hi Christianne. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

My personal trainer

My personal trainer, Cam, is honestly the only reason I was able to get into the gym again. I was struggling with getting into coming to the gym but it was always a goal of mine to do. The first ever time I came to pure gym I had signed myself up for a LBT class and I wasn't able to do some of the exercises everyone else was doing. Cam was so supportive and thought of exercises on the spot for me to do so I could still take part, ever since then ve been having 2 sessions a week with him working on my body goals. He has honestly been amazing, so non-judgmental, friendly, easy going/easy to talk to, knows literally everything there is to know about the sport sciences and pushes me to my limits to help better myself! He creates such a positive environment and now instead of being scared to come to the gym, I'm excited. Honestly without Cam I would’ve given up a long time ago.

29 November 2023
Unprompted review
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Reply from PureGym UK - Hemel Hempstead

Hi Tegan. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear such positive feedback regarding our PT's and that you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Gemma Thomas PT Great! Also very happy with the gym

I recently finished 4 PT sessions with Gemma Thomas and I had a great experience! Before the sessions, I didn't really know what I was doing, I avoided using certain machines or venturing into the weights area. Gemma and I discussed my training goals and in my first session we did a general "let's see where you're at" in a range of exercises to understand my strengths, areas for improvement, etc. I've finished my sessions with a clear idea of what exercises I can do to work certain muscle groups and what weights work for me. She sent everything over to me in a text and I have it all written in my phone now for quick access when I'm there. Gemma is also super lovely and encouraging.

If I wasn't on a crazy budget before travelling soon, I'd have continued my sessions, having someone there to motivate you and push you makes such a difference. It's also really affordable and value for money.

The gym itself is very good, it's got a wide variety of machines and areas to work out. I find Monday's are very busy, so prepare yourself! But everyone is friendly and willing to offer advice if you ever want it.

2 hr free parking validation is a bonus too!

1 November 2023
Unprompted review
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Reply from PureGym UK - Hemel Hempstead

Hi Kate. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoyed your session with one of our PT's and that you enjoy using the gym overall!

Thanks, PureGym

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