PureGym UK - Hereford Reviews 58

TrustScore 4 out of 5

3.8

Spur Retail Park, HR4 9SB Hereford, GB


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Rated 3 out of 5 stars

Gym suits my needs as it’s local to where I live and easy to park for free outside the doors, my only gripe is the lack of AC as it’s set to come on once above 21.5 degrees ( whoever came up with th... See more

Company replied

Rated 4 out of 5 stars

The biggest reason on why Puregym is mostly superior to most gyms, is that it runs for twenty four hours every day. Which makes the gym extremely flexible, even for certain individuals who do not have... See more

Company replied

Rated 5 out of 5 stars

This is a brilliant gym, really lovely atmosphere, very welcoming both from other members and staff, I really love coming here. It's always clean, a great mix of all ages and abilities working hard,... See more

Company replied

Rated 3 out of 5 stars

Great gym. Love the anytime access. No real info on an induction. Also very disappointed no electrolyte water or body analyser available in Hereford. Toilets can get a bit smelly too.

Company replied


Company details

  1. #15 of 17 best companies in Gym
  2. #11 of 11 best companies in Fitness centre

About PureGym UK - Hereford

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

  • Spur Retail Park, HR4 9SB, Hereford, United Kingdom

3.8

Great

TrustScore 4 out of 5

58 reviews

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1-star

Replied to 94% of negative reviews

Typically replies within 1 week

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Rated 3 out of 5 stars

Everything is good it’s just the price

Everything is good it’s just the price. You charge £27 a month with I can’t do really and some other people so if you could knock it down to like £13.50 a month it would be better then and more people would pay to be there because it’s cheaper please and thank you

21 September 2022
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Reply from PureGym UK - Hereford

Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We try to keep our prices as low as possible for our members but they can always be subject to change.

Thanks, PureGym

Rated 3 out of 5 stars

Great little gym when it’s quiet or…

Great little gym when it’s quiet or empty but it’s early either so I go to the other gym I have membership at. I’ll be ending my membership here because I rarely go. Please get a bigger location in hereford! I’ve been to pure gyms elsewhere and they are often 2/3 times the size and not as busy.

16 September 2022
Unprompted review
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Reply from PureGym UK - Hereford

Hi DB. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

Please be aware due to the situation of our gyms it isn't always possible to extend the site itself, however, we are always looking to expand and improve our facilities where possible, so please keep an eye out for updates. If you have any specific suggestions regarding the layout of the gym please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.

Thanks, PureGym.

Rated 5 out of 5 stars

Brought a day pass

Brought a day pass. It was a peak time when I entered, but had access to all the kit I wanted. I am a female who enjoys crossfit so loved the squat rack area and little fake grass spot. Was able to do all aspects of my workout.

19 July 2022
Unprompted review
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Reply from PureGym UK - Hereford

Hi Yeorgia. Thanks for taking the time to leave this review! We are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment and love being able to help and chat to our members when given the opportunity to do so!

It's great to hear you enjoyed using the gym overall.

Thanks, PureGym

Rated 5 out of 5 stars

Happy little gym.

I decided to try this gym because of its low cost of other gyms in my area, I was NOT disappointed. Yes it might be smaller than other gyms but that just makes it a nice, small family.
It's a friendly atmosphere to work out in and the staff are top notch.
I can honestly say that I can see myself sticking with this gym for many years to come.

18 March 2022
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Reply from PureGym UK - Hereford

Hi Alf A A. Thanks for taking the time to leave this review! We are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment and love being able to help and chat to our members when given the opportunity to do so!

It's great to hear you enjoy using the gym!

Thanks, PureGym

Rated 4 out of 5 stars

Excellent gym could just do with being…

Excellent gym could just do with being a little bigger

18 March 2022
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Reply from PureGym UK - Hereford

Hi. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

Please be aware due to the situation of our gyms it isn't always possible to extend the site itself, however, we are always looking to expand and improve our facilities where possible, so please keep an eye out for updates. If you have any specific suggestions regarding the layout of the gym please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.

Thanks, PureGym.

Rated 4 out of 5 stars

I'm enjoying my experience at pure gym

I'm enjoying my experience at pure gym, everyone I've met are very polite and kind... only negative is the amount of people aloud in at a time, I think there should be a limit on entry's to machine ratio otherwise u are stood waiting around.

16 March 2022
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Reply from PureGym UK - Hereford

Hi. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. Members can also use the members area via the PureGym app or website, to see how many people are in the gym.

It’s great to hear you enjoy using the gym!

Thanks, PureGym

Rated 5 out of 5 stars

Great to be back at the gym

Great to be back at the gym.
COVID cleansing I feel should be more regular by staff.

11 December 2021
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Reply from PureGym UK - Hereford

Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It's great to hear you enjoy the classes and using the gym overall! :)

Thanks, PureGym

Rated 5 out of 5 stars

Friendly helpful staff

Friendly helpful staff, a safe clean place to workout.

30 November 2021
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Reply from PureGym UK - Hereford

Hi John. Thanks for taking the time to leave this review! We are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so!

It's great to hear you enjoy using the gym overall! :)

Thanks, PureGym

Rated 2 out of 5 stars

Trust Hereford to find a way to make PureGym worse

It's by far the smallest PureGym I've ever been to, and though it has most of the equipment you'd expect, there's a lot less of it, which makes it more likely you won't be able to use what you need.

But the worst thing about this place is the showers. Not only are they the usual awful PureGym showers, but there's only 3 of them (for men and women), and they're in the toilet cubicle. There's no bench or changing area, so you just have to put your stuff next to the toilet.

There are (two) changing cubicles, but they're across the corridor from the toilet/showers, so you'd have to step out in a towel in full view of the rest of the gym to try to get to the changing cubicle, and they're usually already in use. Definitely won't be continuing my membership here.

3 November 2021
Unprompted review
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Reply from PureGym UK - Hereford

Hi Chris - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. The Hereford club is slightly different from the majority of how our clubs are set up, due it being one of our few small box gyms. If you would like to discuss this further, please contact the gym manager, Thanks, PureGym

Rated 5 out of 5 stars

Just joined this gym and have found it…

Just joined this gym and have found it great, Open 24 hours is a massive help to me and free easy parking is fab too. I train at about 5am so its very quiet at this time so machines all available. Always very clean and nice to see classes always has spaces to attend. Staff are lovely too, Feel totally at ease there already. 5 Stars *****

3 November 2021
Unprompted review
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Reply from PureGym UK - Hereford

Hi Jonathan - Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We are really happy to hear you enjoy using the gym! Thanks, PureGym

Rated 5 out of 5 stars

Happy I’ve joined Puregym

All the times I’ve been to the gym have been really good, I get a good work out and it’s not always busy so I am able to use most of the workout machines without waiting for too long.

19 October 2021
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Reply from PureGym UK - Hereford

Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It's great to hear you enjoy using the gym overall! :)

Thanks, PureGym

Rated 5 out of 5 stars

PureGym

Easy to join pleasant and informed staff. Good variety of Equipment well laid out.

5 September 2021
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Reply from PureGym UK - Hereford

Hi Joseph. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

We do our very best to provide a wide range or equipment/kit so that members have a variety of ways to workout and love being able to help and chat to our members when given the opportunity to do so! :)

It's great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars
PureGym UK - Hereford logo

Reply from PureGym UK - Hereford

Hi Carl. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment and are really happy to hear you enjoy using the gym overall! :)

Thanks, PureGym

Rated 4 out of 5 stars

Great gym

Great gym. Very clean and very well equipted. The only thing I would like improved is the number of early morning classes. This coming week there are only 2 early morning classes available all week - the same pump class. I would be very happy to have more classes and a few more choices.. ie. abs.

21 August 2021
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Reply from PureGym UK - Hereford

Hi. Thanks for taking the time to leave this review! We are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

We do our very best to provide a wide range of classes, so that members have a variety of ways to workout and also do so, in a short amount of time, as we understand some members are crunched for time or just prefer shorter (but effective) workouts.

If you have any specific suggestions or feedback you can either pass these on to the Gym Manager or leave them in the feedback box which is regularly reviewed.

Thanks, PureGym

Rated 5 out of 5 stars

Perfect gym

Perfect gym, everything you need. The workouts on the app are awesome I just turn up and go through each one instead of walking around wondering what to do next. Just a Shame more people can’t clean kit after using it.

8 August 2021
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Reply from PureGym UK - Hereford

Hi Daniel. Thanks for taking the time to leave this review! We are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

The app truly is amazing! We are glad you enjoy using it. It is full of lots of useful tools, tips and information to help and enhance member experience :)

We are really happy to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 2 out of 5 stars

Needs to be improved.

We need more equipment and machines in Hereford. And why don’t the gyms have any air fresheners? Like they smell.

6 August 2021
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Reply from PureGym UK - Hereford

Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio, but if you have any other/specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.

Thanks, PureGym.

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