PureGym UK - Hull Anlaby Reviews 87

TrustScore 4.5 out of 5

4.3

Anlaby Retail Park, HU10 6RJ Hull, GB


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Rated 4 out of 5 stars

Gym is always great The only thing I’d say needed looking at is the tannoy that comes on every now and then As you can’t understand a word she is saying It’s all muffled it’s been like this f... See more

Company replied

Rated 5 out of 5 stars

PureGym is amazing. It’s such a shame about the parking. Spaces have been limited due to ongoing building work (since August 2022). I really thought that these spaces would be made available for the... See more

Company replied

Rated 2 out of 5 stars

think this place isn't what it use to be I just done a body pump class I thought it wasn't structured, something she put together 5mins before it started and I thought the PT was lazy. If I'm honest I... See more

Company replied

Rated 5 out of 5 stars

The gym in Anlaby is a great little workout hub.The classes are all well organised and instructors are incredibly knowledgeable. The free weight section is quality with the only downfall being that... See more

Company replied


Company details

  1. #15 of 17 best companies in Gym
  2. #11 of 11 best companies in Fitness centre

About PureGym UK - Hull Anlaby

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

  • Anlaby Retail Park, HU10 6RJ, Hull, United Kingdom

4.3

Excellent

TrustScore 4.5 out of 5

87 reviews

5-star
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1-star

Replied to 94% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Excellent venue lots of parking great…

Excellent venue lots of parking great staff
Well done PureGym Anlaby
John

2 January 2024
Unprompted review
PureGym UK - Hull Anlaby logo

Reply from PureGym UK - Hull Anlaby

Hi there! Thank you for taking the time to leave this review, we are delighted to see this is 5*s.

It's important to us to provide our members with a great space to work out, in a friendly environment and we're so pleased to hear you are enjoying PureGym!

Rated 4 out of 5 stars

Simple and effective

2 January 2024
Unprompted review
PureGym UK - Hull Anlaby logo

Reply from PureGym UK - Hull Anlaby

Hi Jeanette. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Bikes please…

I love this gym would love some bikes downstairs with the rest of the cardio equipment also be great if you could get some echo/assault bikes like other gyms

27 December 2023
Unprompted review
PureGym UK - Hull Anlaby logo

Reply from PureGym UK - Hull Anlaby

Hi there - it's great to hear you're enjoying PureGym, and thank you for the 5* review!

We have passed on your feedback regarding the layout of the gym internally.

Rated 4 out of 5 stars

New kit needed

Staff, location and classes are great but they are in desperate need of an update. some more plate loaded machines would be game changing.

20 December 2023
PureGym UK - Hull Anlaby logo

Reply from PureGym UK - Hull Anlaby

Hi Jon. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.

Thanks, PureGym.

Rated 4 out of 5 stars

Staff excellent and friendly

Staff excellent and friendly
Only disappointment is the total lack of cleanliness at a high level around lighting, electric gantries and high window ledges
Dead flies in light fittings have been in situ for over 14 months

21 December 2023
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Reply from PureGym UK - Hull Anlaby

Hi Alan. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of cleanliness and will be dealt with.

Thanks, PureGym

Rated 5 out of 5 stars

The place is very clean.

24 July 2023
Unprompted review
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Reply from PureGym UK - Hull Anlaby

Hi Des. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 4 out of 5 stars

Friendly and relaxed atmosphere

Friendly and relaxed atmosphere, good quality equipment.

4 July 2023
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Reply from PureGym UK - Hull Anlaby

Hi Les. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Love pure gym …

Love pure gym it’s easy to access great staff and always clean and tidy.

4 July 2023
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Reply from PureGym UK - Hull Anlaby

Hi Nicola. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 2 out of 5 stars

Gym users spend more time on their…

Gym users spend more time on their phones than training while sitting on kit.
Numerous incidents of vaping in the gym and changing rooms.
Changing rooms akin to a youth club at times

5 July 2023
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Reply from PureGym UK - Hull Anlaby

Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

Unfortunately, we are unable to monitor the usage of phones in our gyms, however if people are sitting on equipment I would strongly advise approaching a member of staff on the floor who will be able to help further.

We have a 0 tolerance on vaping inside our gyms and advise this is raised with the Gym Manager so they can investigate this further.

Thanks, PureGym

Rated 4 out of 5 stars

Classes

The classes make my experience great as I'm not on my own doing a workout. I've got others around me who are friendly. The trainer's and instructors are excellent with there workout and I always push myself to finish their workout. Not the biggest of gyms but plenty to choice. Could possible do with some variation of of different weight and machines. Can be crowded during busy hours due to small size

4 July 2023
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Reply from PureGym UK - Hull Anlaby

Hi Kyle. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy the classes and using the gym overall!

Thanks, PureGym

Rated 3 out of 5 stars

Some of the equipment attachments could…

Some of the equipment attachments could do with been replaced e.g rope attachments.double length rope attachments?

3 July 2023
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Reply from PureGym UK - Hull Anlaby

Hi Rick. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.

Thanks, PureGym.

Rated 5 out of 5 stars

Great gym

Love this gym. You can keep to yourself and stay in your zone, or the members and staff are always friendly and easy to chat to if you need. Equipment availability is good and the option to view peak times on the app is ace. Thanks guys!

8 June 2023
Unprompted review
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Reply from PureGym UK - Hull Anlaby

Hi Stacy. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars
PureGym UK - Hull Anlaby logo

Reply from PureGym UK - Hull Anlaby

Hi Ian. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Great classes, excellent instructors!

The classes are great with lots of variety, instructors Lisa and Dean are great doing the classes.

Really friendly and encouraging!

3 June 2023
Unprompted review
PureGym UK - Hull Anlaby logo

Reply from PureGym UK - Hull Anlaby

Hi Clare. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 4 out of 5 stars
PureGym UK - Hull Anlaby logo

Reply from PureGym UK - Hull Anlaby

Hi Liam - Thanks for taking the time to leave this review, we are happy to see this is 4 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym

Rated 5 out of 5 stars

Love it!

Love pure gym! Always so clean and tidy, great choice of equipment, Classes are great and very welcoming. The staff are all so lovely and Dean just gives me life, he works you hard in classes but always makes it fun! Love him!

13 May 2023
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Reply from PureGym UK - Hull Anlaby

Hi Zoe. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Clean ,good euipment and gym is not too…

Clean ,good euipment and gym is not too busy

2 May 2023
Unprompted review
PureGym UK - Hull Anlaby logo

Reply from PureGym UK - Hull Anlaby

Hi Ian. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 3 out of 5 stars
PureGym UK - Hull Anlaby logo

Reply from PureGym UK - Hull Anlaby

Hi A Fowler. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club.

Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible.

If you have any concerns about equipment, please notify staff on site as soon as you can.

Thanks, PureGym

Rated 1 out of 5 stars

I have had enough of teenagers who…

I have had enough of teenagers who occupy the exercise machine and stare at stupid TikToks, Facebook, YouTube, instead of working out. I am quitting this.

17 April 2023
PureGym UK - Hull Anlaby logo

Reply from PureGym UK - Hull Anlaby

Hi Daniel. Thanks for taking the time to leave this review, we are sorry to see this is 1 star. We always appreciate and take on board member feedback.

Unfortunately, we are unable to monitor the usage of phones in our gyms, however if people are sitting on equipment I would strongly advise approaching a member of staff on the floor who will be able to help further.

Thanks, PureGym

Rated 5 out of 5 stars

The gym in Anlaby is a great little…

The gym in Anlaby is a great little workout hub.The classes are all well organised and instructors are incredibly knowledgeable.
The free weight section is quality with the only downfall being that it can get busy at around teatime(full of young lads bicep curling!) Other than that it's A*****

19 April 2023
PureGym UK - Hull Anlaby logo

Reply from PureGym UK - Hull Anlaby

Hi Paul. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

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