PureGym UK - Hull Anlaby Reviews 87

TrustScore 4.5 out of 5

4.3

Anlaby Retail Park, HU10 6RJ Hull, GB


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Rated 4 out of 5 stars

Gym is always great The only thing I’d say needed looking at is the tannoy that comes on every now and then As you can’t understand a word she is saying It’s all muffled it’s been like this f... See more

Company replied

Rated 5 out of 5 stars

PureGym is amazing. It’s such a shame about the parking. Spaces have been limited due to ongoing building work (since August 2022). I really thought that these spaces would be made available for the... See more

Company replied

Rated 2 out of 5 stars

think this place isn't what it use to be I just done a body pump class I thought it wasn't structured, something she put together 5mins before it started and I thought the PT was lazy. If I'm honest I... See more

Company replied

Rated 5 out of 5 stars

The gym in Anlaby is a great little workout hub.The classes are all well organised and instructors are incredibly knowledgeable. The free weight section is quality with the only downfall being that... See more

Company replied


Company details

  1. #15 of 17 best companies in Gym
  2. #11 of 11 best companies in Fitness centre

About PureGym UK - Hull Anlaby

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

  • Anlaby Retail Park, HU10 6RJ, Hull, United Kingdom

4.3

Excellent

TrustScore 4.5 out of 5

87 reviews

5-star
4-star
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1-star

Replied to 94% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Very friendly and suitable for…

Very friendly and suitable for everyone, whatever your fitness level.

18 April 2023
Unprompted review
PureGym UK - Hull Anlaby logo

Reply from PureGym UK - Hull Anlaby

Hi Lisa. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Everyone so friendly and make you feel…

Everyone so friendly and make you feel at ease and are so helpful and just yes love taking part and having a laugh and going home with a smile on me face

7 April 2023
Unprompted review
PureGym UK - Hull Anlaby logo

Reply from PureGym UK - Hull Anlaby

Hi Melissa. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 4 out of 5 stars

Really good but could be better

Having recently joined this gym after being to a number of other gyms in the past year, the first thing I noticed is that the weights (other than the dumbells in the free weights area) are very rarely put back in the right place, meaning that a good chunk of your first set is spent looking for the actual plate or kettlebells. This may just be poor etiquette by gym users and may be because I am there early and no staff are there, but I have been mid-day and early morning and each time I had the same issue. Perhaps a member of staff could be dedicated to going round regularly? Signs could be put up to show proper etiquette? Maybe label specifically where the plates and dumbells should go?

My only other gripe is that there is a lot of wasted space in one section of the gym, which is the open area to the right of the stairs on the ground floor. I am aware that classes take place here, but I feel that this can be sectioned off more efficiently i.e. the area behind the pillars in this room could be used to put a strip of AstroTurf for a sled to be used, and perhaps this could also accommodate more kettlebells to make it a functional training area? I just feel that the amount this area is used for classes and the area used up vs what could be put there whilst also accommodating the classes is disproportionate. I’m not sure how this would be implemented and even if my suggestion could be heard, but it just doesn’t really make sense to waste so much space.

Other than the above, the staff are great, the equipment is great and I would recommend the average gym user to come here.

29 March 2023
Unprompted review
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Reply from PureGym UK - Hull Anlaby

Hi Alex. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

It is in the gym rules that members should return their own weights or risk suspension, but at peak times especially it can be hard to police this. However, staff on site do everything they can while we also have CCTV monitoring the free weights and are looking for new ways to combat this.

We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.

Thanks, PureGym

Rated 5 out of 5 stars

Very good gym

Very good gym, good equipment and loose weights, friendly staff. Only complaint is the ground floor temperature. The other day it was freezing outside and they had the aircon on 'cooling' - why ?? it was far too cold and people were wearing fleeces whilst training

20 March 2023
Unprompted review
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Reply from PureGym UK - Hull Anlaby

Hi David. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

Temperatures/air con in our gyms are automatically regulated by Smart machines, but if there is a persistent issue staff may be able to override it. We would advise raising your concerns with them

Thanks, PureGym

Rated 5 out of 5 stars

Friendly and approachable staff

Friendly and approachable staff. Clean equipment and facilities. Staff and other members are respectful towards each other. No one bothers or hovers over me while I'm working out. Lots of variety in classes to take and with their app you can try at home as well.

18 March 2023
Unprompted review
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Reply from PureGym UK - Hull Anlaby

Hi Carrie. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 3 out of 5 stars

Hi I don’t suppose anyone handed some…

Hi I don’t suppose anyone handed some AirPods in last week on the 2nd of march

2 March 2023
Unprompted review
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Reply from PureGym UK - Hull Anlaby

Hi Aaron, thanks for leaving us this review.

We are sorry to hear you have lost your AirPods. If you believe this was to be inside the gym then we would advise speaking with the Gym Manager/team who can check lost and found and advise you further. We are unable to assist through a review.

We apologise for any inconvenience caused.

Thanks, PureGym

Rated 5 out of 5 stars

Good, varied classes & great trainers.

Plenty of good, varied classes to choose from. Great trainers who motivate & make you go the extra mile.

28 February 2023
Unprompted review
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Reply from PureGym UK - Hull Anlaby

Hi Kirsten - Thanks for taking the time to leave this review!

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

We do our very best to provide a wide range of classes, so that members have a variety of ways to workout and also do so, in a short amount of time, as we understand some members are crunched for time or just prefer shorter (but effective) workouts.

We are really happy to hear you enjoy using the gym and thank you for the fantastic feedback regarding out PT's!

Thanks, PureGym

Rated 2 out of 5 stars

It needs more equipment

It needs more equipment, especially free weight plates. Had a lot more when it opened. Get the impression that it's a money thing. Poor for a gym and I've been to a lot of them

23 February 2023
Unprompted review
PureGym UK - Hull Anlaby logo

Reply from PureGym UK - Hull Anlaby

Hi Karl. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio, but if you have any other/specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.

Thanks, PureGym.

Rated 2 out of 5 stars

Nice equipment but not enough of it

Nice equipment but not enough of it
Prime time hours early in a morning or after 16.00 when I go your struggling to use the equipment you want to use as its too busy usually waiting 10 minutes to use a machine you want to get on which delays your whole workout
Leg machines especially there is 1 of each for such a big gym this is not enough I have to change my workout every week to accommodate what is free and I'm always waiting to use the next machine had to to wait 20 minutes to use the leg extension as there was a que of 3 groups of people before me
If it wasn't for the location and cheap price I would have already left to join elsewhere and still considering it really due to the waiting about

18 February 2023
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Reply from PureGym UK - Hull Anlaby

Hi Luke. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We would like to apologise for any inconvenience caused. We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. Members can also use the members area via the PureGym app or website, to see how many people are in the gym.

Thanks, PureGym

Rated 5 out of 5 stars

I like Pure Gym

I like Pure Gym, because is not too big, but always there is space to workout 🙂

17 February 2023
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Reply from PureGym UK - Hull Anlaby

Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Good clean facilities/changing/showers…

Good clean facilities/changing/showers etc. Equipment in good order. All staff friendly and helpful when needed.

17 February 2023
PureGym UK - Hull Anlaby logo

Reply from PureGym UK - Hull Anlaby

Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Great classes

Great classes, trainers and equipment.

16 February 2023
PureGym UK - Hull Anlaby logo

Reply from PureGym UK - Hull Anlaby

Hi Jayne. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 4 out of 5 stars

Exercise in a relaxed atmosphere and…

Exercise in a relaxed atmosphere and plenty of equipment to do your workout without waiting

19 February 2023
PureGym UK - Hull Anlaby logo

Reply from PureGym UK - Hull Anlaby

Hi Kerry. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 2 out of 5 stars

I'm find in the evening weekends Hull…

I'm find in the evening weekends Hull Gum is overrun with school aged children 15/16. Large groups hogging the toning weights upstairs and not doing a lot of working out. It's frustrating when you cannot get your routine completed.

7 February 2023
PureGym UK - Hull Anlaby logo

Reply from PureGym UK - Hull Anlaby

Hi Tracy. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

Unfortunately, we are unable to monitor the usage of phones in our gyms, however if people are sitting on equipment I would strongly advise approaching a member of staff on the floor who will be able to help further.

Thanks, PureGym

Rated 4 out of 5 stars

Great choice of equipment

Good choice of equipment. Helpful staff.
Can get overly busy especially with youngsters that hog machines/equipment.

19 February 2023
PureGym UK - Hull Anlaby logo

Reply from PureGym UK - Hull Anlaby

Hi Leon. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Always clean and plenty of equipment

Always clean and plenty of equipment, love the 24hr opening too as it enables me to go whenever I like, fitting around my work schedule

18 February 2023
PureGym UK - Hull Anlaby logo

Reply from PureGym UK - Hull Anlaby

Hi Ms Wallace. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 3 out of 5 stars

Been a member since the start of the…

Been a member since the start of the year only been a few times but it’s not very welcoming. Cold place with no atmosphere

16 February 2023
PureGym UK - Hull Anlaby logo

Reply from PureGym UK - Hull Anlaby

Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.

Thanks, PureGym.

Rated 5 out of 5 stars

Great gym

Always clean and tidy. Changing room could be a bit bigger.

16 February 2023
PureGym UK - Hull Anlaby logo

Reply from PureGym UK - Hull Anlaby

Hi AndrisU. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Staff are friendly and laid back

Staff are friendly and laid back, equipment is very good, very easy, no bother place to go.

16 February 2023
PureGym UK - Hull Anlaby logo

Reply from PureGym UK - Hull Anlaby

Hi Louise. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Good friendly gym and good equipment

Good friendly gym and good equipment. No complaints whatsoever.

13 February 2023
Unprompted review
PureGym UK - Hull Anlaby logo

Reply from PureGym UK - Hull Anlaby

Hi Gary. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

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