PureGym UK - Leamington Spa Reviews 93

TrustScore 4 out of 5

3.9

Queensway Trading Estate, CV31 3RW Leamington Spa, GB


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Rated 4 out of 5 stars

I joined in October and am loving being back at the gym. It fits my needs perfectly and being able to go whenever I feel like it, is a real bonus. The gym is huge and plenty big enough for me to go... See more

Company replied

Rated 4 out of 5 stars

Clean,spacious however there were a few machines upstairs where the stool height could not be adjusted. The leg press upstairs could not be adjusted tk the lowest position. No seated or standing leg c... See more

Company replied

Rated 3 out of 5 stars

The gym is really really cold! Which is fine if you’re doing cardio, but for weightlifting (the main reason I go) it’s not very comfortable (even when wearing a fleece). I understand the cost of ene... See more

Company replied

Rated 5 out of 5 stars

Before joining we visited the Gym and were given a guided tour by Aaron. He was very welcoming, gave us lots of information and answered many questions for us. We came away feeling it was a very frien... See more

Company replied


Company details

  1. #15 of 17 best companies in Gym
  2. #11 of 11 best companies in Fitness centre

About PureGym UK - Leamington Spa

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

  • Queensway Trading Estate, CV31 3RW, Leamington Spa, United Kingdom

3.9

Great

TrustScore 4 out of 5

93 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 94% of negative reviews

Typically replies within 1 week

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Rated 4 out of 5 stars

Very good all around.

Very good all around. Enquired in person at Leamington Spa PureGym and was shown around on a private tour by club manager Alex.

Everything looked great. Special cleaning stations installed for Covid-19.

As for the Gym, there is so much equipment. Most users seem focused on training and very considerate of general gym etiquette. Refreshing environment vs my previous use of “health club” style gyms. Only disappointed I haven’t switched sooner.

24 August 2021
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Reply from PureGym UK - Leamington Spa

Hi Tommy. Thanks for taking the time to leave this review! We are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

We do our very best to provide a wide range or equipment/kit so that members have a variety of ways to workout and love being able to help and chat to our members when given the opportunity to do so! :)

It's great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 4 out of 5 stars

The best gym that I have been to in…

The best gym that I have been to in Leamington Spa, the others in town are just too small. Still, since it's outside town it could be a bit bigger with a few more machines. Parking space is good and it's a short drive from the town centre. A 4 stars for me.

23 August 2021
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Reply from PureGym UK - Leamington Spa

Hi Ruben, thanks for leaving us a review. We are happy to see this is 4 stars.

Please be aware due to the situation of our gyms it isn't always possible to extend the site itself, however, we are always looking to expand and improve our facilities where possible, so please keep an eye out for updates. If you have any specific suggestions regarding the layout of the gym please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.

Thanks, PureGym

Rated 3 out of 5 stars

PT's who have no knowledge or don't care

There are some young PT's there who are training clients half-arsed, messing around on their phones and not keeping track of what sets or reps the clients on. Worst of all is teaching really back form i.e. Barbell Row with a massively rounded back and instead of correcting the PT just increased the weights. Total lack of care that makes me feel bad for people paying money to be taught the wrong information which will ultimately do the client damage in the long term.

16 August 2021
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Reply from PureGym UK - Leamington Spa

Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused.

It would really help us if you could get in touch directly with the Gym Manager to provide more information (such as date and time or names etc.) so this can be investigated.

Thanks, PureGym.

Rated 3 out of 5 stars

Far too many people in the gym and not…

Far too many people in the gym and not enough equipment. Constantly hanging/loitering around waiting for stuff to free up.

10 August 2021
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Reply from PureGym UK - Leamington Spa

Hi Mr Burgess. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback and would like to apologise for any inconvenience caused.

We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. Members can also use the members area via the PureGym app or website, to see how many people are in the gym.

Thanks, PureGym

Rated 3 out of 5 stars

Good gym on the whole

Good gym on the whole. Very cramped at peak times but in the early morning and later at night this is not an issue. A punch bag would be great addition

9 August 2021
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Reply from PureGym UK - Leamington Spa

Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. Members can also use the members area via the PureGym app or website, to see how many people are in the gym which is great for planning ahead.

We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio, but if you have any other/specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.

Thanks, PureGym.

Rated 5 out of 5 stars

Great gym

A good well equipped gym. Always clean and tidy. Great opening times. Membership a fair price for all that you get.

9 August 2021
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Reply from PureGym UK - Leamington Spa

Hi Angela. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment and do our very best to provide a wide range or equipment/kit so that members have a variety of ways to workout.

It's to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 4 out of 5 stars

Cleanliness is very good and staff very…

Cleanliness is very good and staff very helpful. With restrictions lifted, taking down the dividers between the running machines etc would be useful as they create a claustrophobic feel.

9 August 2021
PureGym UK - Leamington Spa logo

Reply from PureGym UK - Leamington Spa

Hi Paul. Thanks for taking the time to leave this review! We are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment and love being able to help and chat to our members when given the opportunity to do so! :)

We are really happy to hear you enjoy using the gym!

Thanks, PureGym

Rated 1 out of 5 stars

I have not used my PureGym membership…

I have not used my PureGym membership since 2019/2020 but they continue to try and take direct debit payments from you even after freezing them eventually I had to cancel my direct debits as they would not refund me my payments and had increased them

9 August 2021
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Reply from PureGym UK - Leamington Spa

Hi, thank you for leaving us a review. We are sorry to see this is 1 star.

Members can only freeze for a maximum of up to 3 months. If a membership has been cancelled successfully then no further payments would be taken. If a valid direct debit agreement remains in place and there is no freeze on the account then we are authorised by the bank to take payment, which as per the terms and conditions, is no refundable.

We apologise for any inconvenience.

Thanks, PureGym

Rated 3 out of 5 stars
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Reply from PureGym UK - Leamington Spa

Hi Leon, thanks for leaving us a review. We appreciate and value member feedback and we apologise for any inconvenience. We take our standard very seriously.

Staff do undertake regular cleaning checks and we have dedicated cleaning teams come each night to carry out and comply with internal and external audits. But we can of course check the cleaning rotas so if you let the Gym Manager know when you’ve visited they can properly investigate.

Thanks, PureGym

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