PureGym UK - Leeds City Centre South Reviews 73

TrustScore 4 out of 5

4.2

4 Cloth Hall Street, LS1 2HD Leeds, GB


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Rated 5 out of 5 stars

I can’t thank Angel enough for how much she has helped me on my health journey. Before I started training with her I had a horrible relationship with food and didn’t understand at all what my body nee... See more

Company replied

Rated 5 out of 5 stars

After recently joining I can highly recommend this gym. The management team and staff were very welcoming and professional. It has a good variety of equipment in a very clean and friendly environment.... See more

Company replied

Rated 1 out of 5 stars

The bars and the plates are too old and damaged. The gym is dirty, especially the toilets. The carpets are smelly. The gym manager and the assistant gym manager target people from ethnic minorit... See more

Company replied

Rated 4 out of 5 stars

The manager at Leeds City South could not have been more welcoming or helpful. He is a credit to your company. The site itself is hindered by weak WiFi (it is underground) which made the joining p... See more

Company replied


Company details

  1. #15 of 17 best companies in Gym
  2. #11 of 11 best companies in Fitness centre

About PureGym UK - Leeds City Centre South

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

  • 4 Cloth Hall Street, LS1 2HD, Leeds, United Kingdom

4.2

Great

TrustScore 4 out of 5

73 reviews

5-star
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1-star

Replied to 94% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

I had a step class with Sophie from the…

I had a step class with Sophie from the pure gym South in Leeds.
It was a fantastic class I have had other classes with Sophie and I always fe like I have worked every part of my body.
I wish I could always make her Tuesday classes thank u Sophie ❤️

17 March 2026
Unprompted review
Rated 5 out of 5 stars

Did the HIIT and CORE class with Dave

Did the HIIT and CORE class with Dave. Was a great class

14 November 2025
Unprompted review
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Reply from PureGym UK - Leeds City Centre South

Hi Phoebe - Thanks for taking the time to leave this review, we are really pleased to see it is 5 stars! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It's great to hear your positive feedback for a member of the gym team and these classes! Thanks, PureGym

Rated 5 out of 5 stars

Best gym in the city centre

Best gym in the city centre. Perfectly located, staff always very friendly and welcoming! Also one of the cleanest pure gyms I’ve experienced

5 November 2025
Unprompted review
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Reply from PureGym UK - Leeds City Centre South

Hi James - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym

Rated 5 out of 5 stars

Highly Recommend

After recently joining I can highly recommend this gym. The management team and staff were very welcoming and professional. It has a good variety of equipment in a very clean and friendly environment. I particularly like that all the classes are included and especially enjoy those run by Sophie.

14 November 2025
Unprompted review
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Reply from PureGym UK - Leeds City Centre South

Hi Sam - Thanks for taking the time to leave this review, we are really pleased to see it is 5 stars! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It's great to hear your positive feedback for the gym team and these classes! Thanks, PureGym

Rated 5 out of 5 stars

Top-notch Gym

I have been searching for a gym that truly feels welcoming, and I finally found it here at PureGym Leeds City Centre South. This place deserves every one of its five stars!

From the spotless facilities to the impressive array of modern equipment, the management clearly cares about providing a premium experience. The cleaning staff works tirelessly—I've never seen a gym so consistently hygienic and well-maintained.

What truly sets this gym apart is the incredible staff and positive atmosphere. Every team member, personal trainers are genuinely friendly, knowledgeable, and ready to help. The environment is motivating, yet completely non-intimidating, making it perfect for both beginners and seasoned pros.

If you are looking for a place to crush your fitness goals in a supportive, high-quality environment, this is it. Best decision I've made all year!

14 November 2025
Unprompted review
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Reply from PureGym UK - Leeds City Centre South

Hi James - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to see your positive comments! Thanks, PureGym

Rated 1 out of 5 stars

I bought this for access to shower

I bought this for the showers and they're closed until after I need them so I'm going to cancel my membership and attempt a refund

15 August 2025
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Reply from PureGym UK - Leeds City Centre South

Hi Millicent. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

Members are able to cancel their memberships anytime via the PureGym app or website. On the members area; as mentioned in our terms conditions, cancellations must be actioned 4 working days before the next payment is due: https://www.puregym.com/help-centre/freezing-or-ending/how-do-i-cancel-my-direct-debit-monthly-membership/.

We do not offer refunds outside of the 14-day cooling off period, nor do we offer refunds for non usage. Please email our team at member.services@puregym.com to discuss this further.

Thanks, PureGym

Rated 5 out of 5 stars

Amazing gym

I had a good experience when I went there. Gym is fully equipped, well lit and signing in and out is flawless. Everyone was also quite respectful. Great gym. Will certainly be back.

31 July 2025
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Reply from PureGym UK - Leeds City Centre South

Hi Lilly - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to see your positive comments on so many areas of the gym! Thanks, PureGym

Rated 5 out of 5 stars

Nice place

Nice place, clean and friendly environment

13 April 2025
Unprompted review
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Reply from PureGym UK - Leeds City Centre South

Hi Luciano. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Gym experience very good but complained…

Gym experience very good but complained numerous times about shower rooms disgusting broken soap Dispenser for weeks smell like it has been mopped stale sweat smell there its get checked and signed on log does not gonna take picture next time

6 April 2025
Unprompted review
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Reply from PureGym UK - Leeds City Centre South

Hi Mohammed. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused.

We would like to assure you that we are reviewing feedback and will ensure this is addressed in club to ensure a safe environment for staff and members. Thanks, PureGym

Rated 5 out of 5 stars

Angel PT

Had PT’s with Angel couldn’t recommend more! Also great gym very large for city centre!

1 April 2025
Unprompted review
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Reply from PureGym UK - Leeds City Centre South

Hi Emma. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Easy to do

Easy to do, easy to use

22 February 2025
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Reply from PureGym UK - Leeds City Centre South

Hi there - Thank you for taking the time to leave this review, we always appreciate and take on member feedback.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym.

Rated 4 out of 5 stars

Great Experience and good equipment…

Great Experience and good equipment quality

18 February 2025
Unprompted review
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Reply from PureGym UK - Leeds City Centre South

Hi Abdul - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

Our team do our very best to provide a wide range of equipment so that members have a variety of ways to workout so it's good to see you have been happy with this. We are really happy to hear you enjoy using the gym! Thanks, PureGym.

Rated 5 out of 5 stars

It’s comfortable

It’s comfortable, very clean, vending machine is cool and the water refill machine is amazing the water is so fresh. 10/10 also the people are chill

17 February 2025
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Reply from PureGym UK - Leeds City Centre South

Hi there - Thank you for taking the time to leave this review, we always appreciate and take on member feedback.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym.

Rated 5 out of 5 stars

Pt Trainer Angel!!

First day for my personal training and I was at first scared but she was so sweet and upbeat!!. I felt comfortable immediately to be honest about my goals and feel like I’ll definitely make the most of my time here!!. :))) thank you Angel!

21 January 2025
Unprompted review
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Reply from PureGym UK - Leeds City Centre South

Hi Samii - Thank you for taking the time to leave this review! We’re delighted to hear that you’re having such a fantastic experience in our gym.

Helping our members achieve their goals and feel their best is what drives us every day, and your kind words mean the world to us. Keep up the amazing work—we’re excited to continue supporting you on your fitness journey! Thanks, PureGym.

Rated 5 out of 5 stars

Great

Great place, great equipment, and all round fab customer service. Clean and tidy

14 January 2025
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Reply from PureGym UK - Leeds City Centre South

Hi Jonathan - Thank you so much for your feedback! We're glad to hear you enjoyed the friendly staff and the equipment we have to offer. We believe it's essential to create a welcoming and positive environment where our members can feel comfortable and energized.

Our staff works hard to ensure that every experience is enjoyable, and it's wonderful to know that this effort made an impact on your visit. We truly appreciate your support and look forward to seeing you again! Thanks, PureGym.

Rated 3 out of 5 stars

Good range of equipment, but experience needs improvement

The range of equipment is good.
Easy and secure secure entrance.
The showers are set to a very short time before they auto switch off, that is quite annoying over time.
A lot of the lockers locks do not actually lock, and the doors stay open and on a couple of occasions i have hurt my head against them, while moving around.

28 December 2024
PureGym UK - Leeds City Centre South logo

Reply from PureGym UK - Leeds City Centre South

Hi there. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We would like to apologise for any inconvenience caused on your visit. We would like to assure you that we are reviewing feedback and will ensure all points are addressed in club to ensure a safe environment for staff and members. Thanks, PureGym

Rated 5 out of 5 stars

Clean and well-equipped.

After reading negative reviews of some PureGym places, I was reticent, but this one in the city centre is excellent: large, lots of equipment and very clean; it’s a bargain for £23 a month.

23 December 2024
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Reply from PureGym UK - Leeds City Centre South

Hi Robert, thank you for taking the time to leave this review, we are delighted to see this is 5*s.



It's important to us to provide our members with a great space to work out, in a clean and friendly environment and we're so pleased to hear you are enjoying PureGym!



Thanks, PureGym

Rated 2 out of 5 stars

The gym was filthy

The gym was filthy, there were not towels or disinfectant to clean the equipment, and a couple were videotaping everyone, so no privacy at all. Disappointing experience :(

6 October 2024
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Reply from PureGym UK - Leeds City Centre South

Hi there - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused.

Could you please get in touch directly with the Gym Manager to provide more information (such as date and time or names etc.) so this can be investigated. Thanks, PureGym.

Rated 2 out of 5 stars

Unsafe

Equipment is broken and unsafe, and has been the duration of my membership - I’ve hurt myself too many times trying to participate in classes on faulty spin bikes. (Once upon a time you might expect businesses to take this seriously, but it seems there are no consequences so they won’t be improving any time soon.) PureGym have also essentially decided to switch off the air con for ‘the environment’ (money) - I nearly passed out during classes over the summer. The staff are great (hence the additional star) but unfortunately have their work cut out for them. The owner of PureGym has exposed his true colours and I expect absolutely nothing from this business. Many of us have been stuck there with it being the only reasonably priced gym around, but at this point it isn’t worth any amount of money.

7 October 2024
Unprompted review
PureGym UK - Leeds City Centre South logo

Reply from PureGym UK - Leeds City Centre South

Hi there - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused.

Could you please get in touch directly with the Gym Manager to provide more information so this can be investigated further. You can approach them in the gym or leave a comment in the feedback box as this is regularly reviewed for updates and improvements. Thanks, PureGym.

Rated 5 out of 5 stars

Easy joining

Easy to join

21 September 2024
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Reply from PureGym UK - Leeds City Centre South

Hi Benjamin! Thank you for taking the time to leave this 5 star review. It is great to hear the joining process was straightforward.

Hope you enjoy your time with us! Thanks, PureGym

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