PureGym UK - Leeds Kirkstall Bridge Reviews 61

TrustScore 4 out of 5

3.9

Kirkstall Bridge Shopping Park, LS5 3BL Leeds, GB


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Rated 3 out of 5 stars

Good gym, ive been going for 1.5 years despite its 2 miles away from my house, I just keep going here because I like the vibe and location, but the spin class in the afternoon during weekdays, plays m... See more

Company replied

Rated 5 out of 5 stars

Excellent classes with a really varied timetable. Much better class and machine availability than in more expensive gyms locally. The staff are excellent and always make you feel welcome.

Company replied

Rated 5 out of 5 stars

There was plenty of equipment and everyone was very friendly making it easy to feel comfortable as everyone minds their own business. There was a good atmosphere with good music too.

Company replied

Rated 1 out of 5 stars

I have been a Pure Member for many years but had issues re you erroneously increasing my monthly fee earlier this week which your colleague Rushana put right. However today I strangely received tw... See more

Company replied


Company details

  1. #15 of 17 best companies in Gym
  2. #11 of 11 best companies in Fitness centre

About PureGym UK - Leeds Kirkstall Bridge

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

  • Kirkstall Bridge Shopping Park, LS5 3BL, Leeds, United Kingdom

3.9

Great

TrustScore 4 out of 5

61 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 94% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

It’s fun to work out.👍

5 December 2025
Unprompted review
PureGym UK - Leeds Kirkstall Bridge logo

Reply from PureGym UK - Leeds Kirkstall Bridge

Hi Joshua. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall and we look forward to seeing you back soon! Thanks, PureGym

Rated 5 out of 5 stars

Quick and easy to join no hassle and…

Quick and easy to join no hassle and very straightforward. I was in the gym and preparing to exercise within a few minutes. Thanks

15 October 2025
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Reply from PureGym UK - Leeds Kirkstall Bridge

Hi Robert - Thank you so much for sharing your feedback—we’re thrilled to see your 5-star review! We aim to make the start of your fitness journey as smooth and hassle-free as possible, so it’s fantastic to hear that joining us was easy for you. We’re excited to have you as part of our community and look forward to supporting you in reaching your fitness goals! Thanks, PureGym

Rated 4 out of 5 stars

Good Value for money.

Great range of equipment, spacious. Good parking.
Showers and toilets a bit grubby, dressing room could do with a clean.
Great value for the price.

26 July 2025
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Reply from PureGym UK - Leeds Kirkstall Bridge

Hi there - Thanks for taking the time to leave this review, we are happy to see this is 4 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. If you have any specific suggestions, please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. We are really happy to hear you enjoy using the gym! Thanks, PureGym

Rated 1 out of 5 stars

Shocking - please correct many…

I have been a Pure Member for many years but had issues re you erroneously increasing my monthly fee earlier this week which your colleague Rushana put right.
However today I strangely received two emails, one saying I had asked to cancel my membership the other setting me up at London Mitcham. Both are patently incorrect. Consequently I was refused entry to Kirkstall Bridge this afternoon. Please correct asap so I can go to the gym Sunday and pay me commensurate compensation for all the inconvenience

27 June 2025
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Reply from PureGym UK - Leeds Kirkstall Bridge

Hi Andrew, thanks for taking the time to leave this review, we're sorry to see it's 1 star.

We would really appreciate if you could get in touch with our Member Services team on member.services@puregym.com so that we can get this issue investigated for you promptly. We look forward to hearing from you!

Thanks, PureGym

Rated 3 out of 5 stars

Good gym, great location, loud music

Good gym, ive been going for 1.5 years despite its 2 miles away from my house, I just keep going here because I like the vibe and location, but the spin class in the afternoon during weekdays, plays music REALLY REALLY loud

29 April 2025
Unprompted review
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Reply from PureGym UK - Leeds Kirkstall Bridge

Hi there - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. Staff should undertake regular volume checks for the safety and comfort of our members, but if you approach the Gym Manager with more info they can look into this. Thanks, PureGym

Rated 1 out of 5 stars

Terrible

Terrible. Been trying to contact the manager here over a parking fine and have been ignored for months. The fine is now £170 due to puregyms incompetanance. Going to cancel my membership and make sure everyone I know understands how poorly puregym treats it's customers.

2 March 2025
Unprompted review
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Reply from PureGym UK - Leeds Kirkstall Bridge

Hi Bobby - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We are sorry to hear that you received a parking fine whilst using the gym. The car park is operated by a third party company in which we do not have any affiliation with. Therefore, we are unfortunately unable to cancel such tickets. Information regarding parking is available on the home page of any PureGym which offers parking.

The correct parking procedures must be followed, to avoid a parking ticket. We would always advise that you appeal the fine and explain the circumstances. If you get in touch with Member Services, we can also provide you with an appeal document which will be an official letter from PureGym Head Office, stating that you are a member of PureGym and your attendance log for the date in question, will also be provided as proof to show you were in the gym.

If your appeal is rejected, we would suggest submitting a case with POPLA. POPLA are an independent appeals process which works with the Ombudsman Service. They investigate whether this fine was issued correctly in accordance with the terms and condition of the car park; whilst reviewing evidence provided in the appeal. On the rejection notice, there should be a 10-digit verification code, and you will then be able to submit an appeal with POPLA via their website: http://www.popla.co.uk/poplaappealprocess. Although we cannot guarantee they will cancel the fine, we do hope for a positive outcome. Thanks, PureGym.

Rated 4 out of 5 stars

Friendly

Friendly, helpful staff, but the changing rooms especially the showers need to be regular checked and cleaned if needed.

7 January 2025
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Reply from PureGym UK - Leeds Kirkstall Bridge

Hi there – Thank you for leaving this review! Our team genuinely enjoys assisting and connecting with our members whenever we can, so it's wonderful to hear that you've had such a positive experience with us. We're thrilled to know that you're happy with both the gym and the support from our team. Thanks again, PureGym.

Rated 4 out of 5 stars

Clean and good equipment

Clean and good equipment.

The only downside is that the classes held at the gym have started turning up the music too loud.

28 December 2024
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Reply from PureGym UK - Leeds Kirkstall Bridge

Hi Evangelos. Thanks for taking the time to leave this review, we are happy to see this is 4 stars. If you have more feedback regarding the music, the best way to pass it on for practical action is always to get in touch directly with the Gym Manager. You can approach them in the gym or leave a comment in the feedback box as this is regularly reviewed for updates and improvements. It’s great to hear you enjoy using the gym overall! Thanks, PureGym

Rated 5 out of 5 stars

Great gym highley recommend clean lots…

Great gym highley recommend clean lots of kit.

7 November 2024
Unprompted review
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Reply from PureGym UK - Leeds Kirkstall Bridge

Hi Martin - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

Our team do our very best to provide a wide range of equipment so that members have a variety of ways to workout so it's good to see you have been happy with this. We are really happy to hear you enjoy using the gym! Thanks, PureGym.

Rated 4 out of 5 stars

Staff are lovely and friendly

Staff are lovely and friendly. Always there to give you a hand in help if needed! Classes are great! Good range of machines to use and lots of weight sections. I don’t know if there is a female only section but it would be nice if they could try do that.

4 June 2024
Unprompted review
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Reply from PureGym UK - Leeds Kirkstall Bridge

Hi Laura. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Not overly busy

Not overly busy, good quality, clean equipment

1 May 2024
Unprompted review
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Reply from PureGym UK - Leeds Kirkstall Bridge

Hi J - It's great to hear you're enjoying PureGym, and thank you for the 5* review!😊

Thanks, PureGym

Rated 5 out of 5 stars

Easy and simple good breakdown of…

Easy and simple good breakdown of different levels. Looking forward to getting back in to fitness

28 April 2024
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Reply from PureGym UK - Leeds Kirkstall Bridge

Hi Kathryn, thank you for the 5* review and welcome to PureGym!

We hope you enjoy your future visits to the gym!

Thanks, PureGym

Rated 5 out of 5 stars

It was very good indeed 10 out of 10

It was very good indeed 10 out of 10

17 April 2024
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Reply from PureGym UK - Leeds Kirkstall Bridge

Hi Darren. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Big, friendly, good atmosphere

There was plenty of equipment and everyone was very friendly making it easy to feel comfortable as everyone minds their own business. There was a good atmosphere with good music too.

5 April 2024
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Reply from PureGym UK - Leeds Kirkstall Bridge

Hi there, thank you for taking the time to leave this 5* review!

It's important to us to provide our members with a great space to work out, in a friendly environment and we're so pleased to hear you are enjoying PureGym!

Thanks, PureGym

Rated 5 out of 5 stars

Just do it!

For me, the first step to using a gym has been actually walking through the door. Pure gym have made it SO easy for me to do this. Such a lovely, clean and relaxed environment, with very helpful and friendly staff, has made this a breeze!

15 March 2024
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Reply from PureGym UK - Leeds Kirkstall Bridge

Hi Kev, thank you for taking the time to leave this 5* review!

It's important to us to provide our members with a great space to work out, in a friendly environment and we're so pleased to hear you are enjoying PureGym!

Richard, PureGym

Rated 5 out of 5 stars
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Reply from PureGym UK - Leeds Kirkstall Bridge

Hi Amit. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Affordable

Affordable, friendly staff, good variety of equipment

20 December 2023
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Reply from PureGym UK - Leeds Kirkstall Bridge

Hi Mike. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Class to be fair

21 December 2023
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Reply from PureGym UK - Leeds Kirkstall Bridge

Hi Bob. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

It’s a great place to come and…

It’s a great place to come and exercise, clean, friendly and plenty of equipment.

20 December 2023
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Reply from PureGym UK - Leeds Kirkstall Bridge

Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 1 out of 5 stars

I was supposed to have 2 hours free…

I was supposed to have 2 hours free parking but I've received a pcn ,parking fine. So I shall cancel my membership.

19 February 2023
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Reply from PureGym UK - Leeds Kirkstall Bridge

Hi Nick. Thanks for taking the time to leave this review, we are sorry to see this is 1 star. We always appreciate and take on board member feedback.

We would like to apologise for any inconvenience caused. Would you be able to tell us more information about your comments so we can better understand this?

Thanks, PureGym

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