PureGym UK - Leeds Thorpe Park Reviews 130

TrustScore 4 out of 5

4.2

Unit 19, The Springs, LS15 8GH Leeds, GB


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Rated 5 out of 5 stars

Sues classes are brilliant. She has amazing energy and keeps you motivated with her words of encouragement. In LBT you rarely do the same exercise twice - which is great for someone like me who prefer... See more

Company replied

Rated 1 out of 5 stars

Functional area has been non functional for over 2 months now and looks like a building site!! This means only 2/3rds of the gym is available to use causing long waits on equipment. There has been zer... See more

Company replied

Rated 5 out of 5 stars

Great accessible location with plenty of available parking. Gym is generally only busy at peak times but not overly even then. Great variety of equipment, lots of classes, open 24/7, best of is the fl... See more

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Rated 5 out of 5 stars

Clean and tidy, equipment kept in working order. Staff really friendly and helpful, especially the assistant manager James at ‘The Springs’ Thorpe Park gym in Leeds. My wife and I wanted profes... See more

Company replied


Company details

  1. #15 of 17 best companies in Gym
  2. #11 of 11 best companies in Fitness centre

About PureGym UK - Leeds Thorpe Park

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

  • Unit 19, The Springs, LS15 8GH, Leeds, United Kingdom

4.2

Great

TrustScore 4 out of 5

130 reviews

5-star
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1-star

Replied to 94% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great gym and clean,plenty of machines…

Great gym and clean,plenty of machines and open 24/7

31 March 2025
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Reply from PureGym UK - Leeds Thorpe Park

Hi Ryan, thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We know that everyone likes to workout at different times whether that be due to work commitments or due to personal preference; being open 24/7 means we can provide for everyone, anytime, anywhere! We are really happy to hear you enjoy using the gym overall and look forward to seeing you back soon! Thanks, PureGym

Rated 4 out of 5 stars

Great equipment

Great equipment. Lack of staff on site & the ladies are a tad grubby & always smell of bad drains

1 December 2025
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Reply from PureGym UK - Leeds Thorpe Park

Hi Emilio- Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of equipment/kit so that members have a variety of ways to workout. However, we would like to apologise for any inconvenience caused. It would really help us if you could get in touch directly with the Gym Manager to provide more information (such as date and time etc.) so this can be investigated further and addressed within the club. We hope to see you back in the gym soon! Thanks, PureGym.

Rated 2 out of 5 stars

Nice gym

Nice gym, nice people, all weights in order.

However, music extremely loud from the studio which didn't really make sense to me for a Sunday morning with all those Maria Curry songs. I may have lost some hearing.

30 November 2025
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Reply from PureGym UK - Leeds Thorpe Park

Hi there - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. Staff should undertake regular volume checks for the safety and comfort of our members, but if you approach the Gym Manager with more info they can look into this. Thanks, PureGym

Rated 5 out of 5 stars

This is a great gym that I can visit…

This is a great gym that I can visit anytime. Well equipped and staff are friendly.
This is also one of the cleanest gyms I have been in.

23 October 2025
Unprompted review
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Reply from PureGym UK - Leeds Thorpe Park

Hi Simon - Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so! We are really happy to hear you enjoy using the gym! Thanks, PureGym

Rated 5 out of 5 stars

Strongly recommend!

Well equipped, good discount and good customer service. Absolutely recommend it.

12 October 2025
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Reply from PureGym UK - Leeds Thorpe Park

Hi Mariam - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars! We do our very best to provide a wide range of equipment so that members have a variety of ways to workout, and it's great that you managed to use a promotional offer when joining! We’re excited to have you as part of our community and look forward to supporting you in reaching your fitness goals! Thanks, PureGym

Rated 5 out of 5 stars

Staff at the gym were very helpful.

Staff at the gym were helpful and took the time to show me around. Even looked through my exercise regime to endure they had the equipment I would need. They were willing to do this even though joining can only be done online. So genuinely helpful, friendly and nice and not commission driven.

13 October 2025
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Reply from PureGym UK - Leeds Thorpe Park

Hi David - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars! We’re so glad to hear you had an excellent experience, and we’re proud to have such a dedicated team. Our staff work hard to provide great service, and your feedback means a lot. Looking forward to seeing you again soon at the gym! Thanks, PureGym

Rated 5 out of 5 stars

Great intro to lifting at Pure Gym, Thorpe Park, Leeds

I did the Learn to Lift session today. Tom was brilliant. He was friendly, approachable, gave really helpful advice and made me want to come back!Please pass on my thanks. I will be back, and very likely for PT!

23 September 2025
Unprompted review
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Reply from PureGym UK - Leeds Thorpe Park

Hi Steve - Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so! We are really happy to hear of this experience and see your positive comment for a member of the team! Thanks, PureGym

Rated 5 out of 5 stars

Ride session first one

Ride session first one, was helped my staff and customers. Brilliant.

10 September 2025
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Reply from PureGym UK - Leeds Thorpe Park

Hi Craig. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

We love being able to help and chat to members when given the opportunity to do so and it’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Very straightforward

Very straightforward

8 September 2025
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Reply from PureGym UK - Leeds Thorpe Park

Hi there - Thank you so much for sharing your feedback—we’re thrilled to see your 5-star review! We aim to make the start of your fitness journey as smooth and hassle-free as possible, so it’s fantastic to hear that joining us was easy for you. We’re excited to have you as part of our community and look forward to supporting you in reaching your fitness goals! Thanks, PureGym

Rated 5 out of 5 stars

Yet another great workout achieved !!

Yet another great workout achieved !!! Today was an easy workout easy access to all the equipment !!
Thanks Pure Gym Team !!

24 November 2024
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Reply from PureGym UK - Leeds Thorpe Park

Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to see your positive comments on your experience! Thanks, PureGym

Rated 1 out of 5 stars

Don’t bother if disabled

I’m paying for my daughter to have full membership so I could join her a couple of times a month & she could support me. Been a nightmare getting the access code. Weeks later still no disabled access despite numerous requests. Given up on getting disabled access and even the access code they sent doesn’t work.
Their emails tell you to contact the invisible team onsite!
Wouldn’t recommend.

29 July 2025
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Reply from PureGym UK - Leeds Thorpe Park

Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We would like to apologise for any inconvenience caused by this. Please can you expand on the issues that you have encountered with our Member Services team so they can investigate this matter in full and assist with this.

Please ensure you are contacting them at member.services@puregym.com or via Facebook DM. Our team are working hard to get through all messages as soon as they can and will be back in touch as soon as possible to assist.

In the meantime, please check our Help Centre for some useful FAQs: https://www.puregym.com/help-centre/

Thanks, PureGym.

Rated 1 out of 5 stars

You were meant to send me a code to…

You were meant to send me a code to enter the gym with my partner to try it out.
Over 2 hours later and I’m still waiting for the code! Having checked my junk box too

5 July 2025
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Reply from PureGym UK - Leeds Thorpe Park

Hi Michael, thanks for leaving us this review. We are sorry to see this is 1 star.

We are sorry to hear there was a delay on receiving this. Sometimes the welcome email can fall into junk/spam so we always advise members check there too. If not, we advise reaching out to Member Services who will be happy to advise and assist further. We apologise for any inconvenience caused.

Thanks, PureGym

Rated 1 out of 5 stars

overcrowded and reducing workout space.

I’ve been at the gym for nearly 3 years now and the standards are depreciating gradually.

They have seriously downgraded their class offerings making it less accessible for people.

They have also rearranged workout space with free mats with equipment due to the sheer number of people now registered at the gym and it is almost impossible to have any routine workout. Initial comments have been met with comments such as not coming at peak time etc but they clearly are only motivated by quantity of members over quality of experience now.

13 June 2025
Unprompted review
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Reply from PureGym UK - Leeds Thorpe Park

Hi Cassius - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.

Rated 5 out of 5 stars

The PureGym at Thorpe Park

The PureGym at Thorpe Park in Leeds is very good, friendly,

10 April 2025
Unprompted review
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Reply from PureGym UK - Leeds Thorpe Park

Hi John. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Get what you pay for!

Well priced, received a discount via my employer, and purchased a national membership as travel a fair bit with work. Easy to book classes, and easy to navigate the APP.

28 March 2025
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Reply from PureGym UK - Leeds Thorpe Park

Hi Darryl. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Decent gym

Decent gym, could do with more pull cables, has one dual pulley

3 April 2025
Unprompted review
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Reply from PureGym UK - Leeds Thorpe Park

Hi Michael! Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

We are really happy to hear you enjoy using the gym, overall! We are always looking to improve our facilities; we appreciate the point raised and we’ll look into this! Thanks, PureGym

Rated 5 out of 5 stars

24h prefect

Come to do cardio on a morning early fantastic for coming early birds and need to get it done and get out with a busy schedule...

Photo and prep this 24h gym helps with me getting my abs n cardio in early mornings boxed off

22 February 2025
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Reply from PureGym UK - Leeds Thorpe Park

Hi James - Thank you for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We know that everyone likes to workout at different times whether that be due to work commitments or due to personal preference; being open 24/7 means we can provide for everyone, anytime, anywhere! We are really happy to hear you enjoy using the gym! Thanks, PureGym.

Rated 5 out of 5 stars

Very nice Gym experience.

Easy to join online. We to to gym for 1st time yesterday and found it clean and a pleasant environment. Plenty of equipment to use and not to crowded which meant no queuing. Showers good and changing room very clean. Very good value for money. Staff also helpful when I asked a couple of questions.

4 February 2025
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Reply from PureGym UK - Leeds Thorpe Park

Hi Don! Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of kit so that members have a variety of ways to workout.

We look forward to welcoming you back again soon! Thanks, PureGym

Rated 5 out of 5 stars

Easy to use very pleased with the result

Easy to use very pleased with the result

28 January 2025
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Reply from PureGym UK - Leeds Thorpe Park

Hi Stephen - Thank you for taking the time to leave this review, we always appreciate and take on member feedback.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym.

Rated 5 out of 5 stars

Great gym and classes.

Great gym and classes.

19 January 2025
Unprompted review
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Reply from PureGym UK - Leeds Thorpe Park

Hi Julie - Thank you for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

Our team do our very best to provide a wide range of classes, so that members have a variety of ways to workout and also do so, in a short amount of time, as we understand some members are crunched for time or just prefer short effective workouts. We are really happy to hear you enjoy using the gym! Thanks, PureGym.

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