Was visiting Lincoln and needed to do a triathlon trg session. Was able to buy a single day pass and use a gym at 0650 on a Sunday morning. Sent a pin by email after payment. Instant access. Clean cha... See more
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Location
Switch locationSt Marks Centre, LN5 7EY Lincoln, GB
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See what reviewers are saying
Everything is kept clean and tidy which is really all I want, if I have issues, when staff is there can easily address my issue quickly. however, I do not like the change in layout near the entry door... See more
Company replied
New decoration finished. Still same kit. Male changing room had a refurb earlier in year. In disrepair now e.g. silica in shower cubicle come away, issue with sink, lino bulges and shower cold to Luke... See more
Company replied
Love the gym, I struggled in the past with other gyms and finding it motivating but this time it has been different. I think the app makes a difference as it tracks our activity and has lots of workou... See more
Company replied
Company details
- #15 of 17 best companies in Gym
- #11 of 11 best companies in Fitness centre
About PureGym UK - Lincoln
Written by the company
Membership Help
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
St Marks Centre, LN5 7EY, Lincoln, United Kingdom
3.0
Average
77 reviews
Replied to 94% of negative reviews
Typically replies within 1 week
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Took payment for a day pass and said I…
Took payment for a day pass and said I was invalid to join now waiting for the money back
5 August 2024
Reply from PureGym UK - Lincoln
Hi Regan, we're sorry to see this 1 star review!
As we require more info to help, please drop our Member Services team a message on (member.services@puregym.com) with your accurate email address, mobile number and DOB - So they can find your account and advise accurately on your day pass.
We look forward to getting this sorted for you!
Thanks, PureGym.
Reply from PureGym UK - Lincoln
Hi Leo! Thank you for taking the time to leave this 4 star review. It is great to hear the joining process was straightforward.
Is there anything else we could do to improve this experience? Thanks, PureGym
The booking process was easy and self…
The booking process was easy and self explanatory. Great app and introductory video too.
14 July 2024
Reply from PureGym UK - Lincoln
Hi there! Thank you for taking the time to leave this 5 star review. It is great to hear the joining process was straightforward.
Hope you enjoy your membership with us! Thanks, PureGym
worst gym management I have ever…
worst gym management I have ever experienced. This place practice horrible customer service. The staff have no idea of what's going on. It's the first time I've been to a place where the trainer doesn't show up to a class. I completely understand the low star rating here. Save yourself the drama and frustration and join a professionally run gym. Not this one!!
1 June 2024
Unprompted review
Reply from PureGym UK - Lincoln
Hi Jenny. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
It would really help us if you could get in touch directly with Member Services to provide more information (such as date and time or names etc.) so this can be properly investigated and escalated on your behalf. Thanks, PureGym
Messy and outdated
Messy gym with poorly maintained and dated machines. The staff didn't even acknowledge people - they were too interested in there phones!
28 April 2024
Reply from PureGym UK - Lincoln
Hi there. Thanks for taking the time to leave this review, but we are sorry to see it's 1 star.
We would like to apologise for any inconvenience caused on your visit.
Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should be broken.
We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible.
If you have any concerns about equipment, please notify staff on site as soon as you can.
We would like to assure you that we are reviewing feedback and will ensure all points are addressed in club. Thanks, PureGym
Away from home, needed gym, easy solution.
Was visiting Lincoln and needed to do a triathlon trg session. Was able to buy a single day pass and use a gym at 0650 on a Sunday morning. Sent a pin by email after payment. Instant access. Clean changing rooms, secure lockers, clean and warm showers. Equipment modern and good quality. Surprised to see a few others in there at such a time. Positive atmosphere with music. Water available. Only criticism is that I could not find blue towel paper to wipe down equipment after use. Found a spray so used my own towel and that.
20 April 2024
Reply from PureGym UK - Lincoln
Hi Neil - It's great to hear you enjoyed your day pass at PureGym, and thank you for the 5* review!
Our cleaning stations do have blue roll + spray but if you attended just before staff could refill everything for the day we apologise!
We hope you enjoy any future visits you have with us😊
Thanks, PureGym
There is no air conditioning in this…
There is no air conditioning in this gym everyone is sweating making all the bench wet
This situation is also at night the needs to pls true on or fix the air conditioning
5 April 2024
Friendly atmosphere
Friendly atmosphere, is amazing to have possibility use gym any time during a day.
8 April 2024
Unprompted review
Reply from PureGym UK - Lincoln
Hi Indrė - It's great to hear you're enjoying PureGym, and thank you for the 4* feedback!
Thanks, PureGym
Connor made my introduction both enjoyable & motivational , brilliant can't wait to get started
Connor was absolutely Magnificent !!!...made my introduction pleasurable , informative & can't wait to get started !!!! TOP CLASS MAN!!!
31 March 2024
Reply from PureGym UK - Lincoln
Hi Damian. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you found the joining process easy and enjoy using the gym overall!
Thanks, PureGym
Sooo busy
Sooo busy, queuing to get on machines or use weights. I probably wouldn't go again when here. find an alternative gym :)
18 February 2024
Reply from PureGym UK - Lincoln
Hi there. Thanks for taking the time to leave this rating, but I'm sorry to see it's 1 star. We would like to apologise for any inconvenience caused.
We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day.
Members can also use the members area via the PureGym app or website, to see how many people are in the gym. Thanks, PureGym
It was a lovely experience, the facility was an amazing and the staff lovely
It was a lovely experience
5 February 2024
Reply from PureGym UK - Lincoln
Hi there, thank you for taking the time to leave this review, we are delighted to see this is 5*s.
It's important to us to provide our members with a great space to work out, in a friendly environment and we're so pleased to hear you are enjoying PureGym!
Charged for access but gym was closed!
I am an occasional user (not an ongoing monthly member) - I booked access to the Lincoln St Marks gym for 25/12/23 but when I arrived there it was closed, but this was not stated on their website at the time of payment.
I emailed 'customer services' but didn't receive a reply, so I emailed again early January but again no reply, so they gladly took my £8 specifically for access to the Lincoln gym on that date but I have no way of recovering the money.
Just ignoring customers' emails and not replying is not OK!
25 December 2023
Unprompted review
Reply from PureGym UK - Lincoln
Hi, thanks for leaving us this review. We are sorry to see this is 1 star.
We are sorry to hear this. We do hope this has now been resolved. If you do require any further help going forward, we advise contacting Member Services via email or social media as they will be happy to advise and assist you further.
Thanks, PureGym
Reply from PureGym UK - Lincoln
Hi Benjamin. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you found the join up process easy and we hope you are enjoying the gym so far!
Thanks, PureGym
There are lots of gym equipment…
There are lots of gym equipment available, the space is large and not over crowded
2 January 2024
Unprompted review
Reply from PureGym UK - Lincoln
Hi there - it's great to hear you're enjoying PureGym, and thank you for the 5* review!
The staff are always around so i know…
The staff are always around so i know if something went wrong they would be right there and happy to help, and the machines work amazingly and are always fixed quickly if there’s an issue with them! Thank you
21 December 2023
Reply from PureGym UK - Lincoln
Hi there! Thank you for taking the time to leave this review, we are delighted to see this is 5*s.
It's important to us to provide our members with a great space to work out, in a friendly environment and we're so pleased to hear you are enjoying PureGym!
lovely gym
i've been going here for a while now. it's a very good gym. The staff are freindly, the management is attentive and easy to approach, and it's a clean and welcoming environment with planty of choices. my cricisms are slight but i shall mention them.
1. This one isn't a criticism, just an observation. The gym could do with a heavy bag and speedball for boxers and kickboxers to train on.
2. i notice that some times between sets some customers spend a long time playing on thier phones.. There's nothing wrong with that in theory as we all need to take a break but i've noticed some do it for more than 15 minutes while tieing up the machine. I recall one one occasion a guy was doing powerlifting on the deadlifting area. he put a load of weight on. did one lift then started playing on his phone. half an hour later he did another lift with more weight then played on his phone for another half hour before doing his final lift. he tied up that machine for an hour for three lifts. i'm sure other people were waiting to use it.
15 December 2023
Unprompted review
Reply from PureGym UK - Lincoln
Hi Frank. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.
Thanks, PureGym.
Good equipment and space to work out…
Good equipment and space to work out music good and gym environment clean it is busy but with a little patience you do get on everything the wipe down blue paper towels are pointless and the one water fountain not great ladies toilet and changing room is a health hazard zone I try to avoid it smells like a sewer
30 November 2023
Unprompted review
Reply from PureGym UK - Lincoln
Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused. We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. Members can also use the members area via the PureGym app or website, to see how many people are in the gym.
Thanks, PureGym
Love the gym
Love the gym, I struggled in the past with other gyms and finding it motivating but this time it has been different. I think the app makes a difference as it tracks our activity and has lots of workouts for me to follow with explanations on how to do it. It’s absolutely fantastic!!! The staff is always friendly and happy to help and the free top up of sports water is definitely a plus
14 November 2023
Reply from PureGym UK - Lincoln
Hi Mrs P. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Puregym St Marks
Something is always broken. The gym should have a max capacity at 150 as after that you can have up to 5 people waiting for a machine. Staff are friendly and so are the people in the gym. Everything is well placed out and the sessions are brilliant..
15 October 2023
Reply from PureGym UK - Lincoln
Hi Oliver. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club.
Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible. If you have any concerns about equipment, please notify staff on site as soon as you can.
Thanks, PureGym
Enjoy going to pure gym clean and tidy…
Enjoy going to pure gym clean and tidy and staff polite helpfull
15 October 2023
Reply from PureGym UK - Lincoln
Hi Dan. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
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