Because of TfL strikes during my stay in London, I was not able to use any of the day passes I booked. However, the Team took care of me and made it possible to receive a refund through their very goo... See more
Company replied
Location
Switch locationThe St. Botolph Building, EC3A 7DH London, GB
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It’s really annoying when people drop weights in the gym. Perhaps one of the the team could quietly and gently remind them not to do so. It obviously damages the weights and bars after a wh... See more
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I've had the worst experience in THIS puregym, which is a shame as I've been a loyal member for over 5 years now. The changing rooms are absolutely terrible and in the worst conditions, not to mention... See more
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I have not been to a gym for a significant period of time, I have a couple of months in London, I have time to join a gym, without paying the price of a mortgage. I also will leave once I am done in L... See more
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Company details
- #15 of 17 best companies in Gym
- #11 of 11 best companies in Fitness centre
About PureGym UK - London Aldgate
Written by the company
Membership Help
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
The St. Botolph Building, EC3A 7DH, London, United Kingdom
3.5
Average
44 reviews
Replied to 94% of negative reviews
Typically replies within 1 week
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Gym has a good selection of equipment…
Gym has a good selection of equipment and has a very welcoming atmosphere.
4 July 2023
Reply from PureGym UK - London Aldgate
Hi Lee. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Classes are good but studio is not…
Classes are good but studio is not clean for the classes in evening. Should manage to have mid day clean.
5 June 2023
Unprompted review
Reply from PureGym UK - London Aldgate
Hi Narisa Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of cleanliness and will be dealt with.
Thanks, PureGym
Wery nice gym
Wery nice gym, good quality and you can get a towel if are a member.
27 March 2023
Unprompted review
Reply from PureGym UK - London Aldgate
Hi Kamil. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
I would like to say since I started…
I would like to say since I started working out my life is changed because I improved mentally and physically.
18 February 2023
Unprompted review
Reply from PureGym UK - London Aldgate
Hi. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
I've had the worst experience in THIS…
I've had the worst experience in THIS puregym, which is a shame as I've been a loyal member for over 5 years now. The changing rooms are absolutely terrible and in the worst conditions, not to mention unsafe too! The towels are so dirty and the manager is frankly rude. I will defiantly be reconsidering my subscription next month.
1 February 2023
Unprompted review
Reply from PureGym UK - London Aldgate
Hi James. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club.
Thanks, PureGym.
I don’t like the showers
I don’t like the showers. Could be cleaned more often, they turn off to offer and have no temperature control.
1 December 2022
Need to improve air circulation and…
Need to improve air circulation and cleanliness in gym equipments especially mats in functional floor and room. People keep using them and they look worn out and unclean.
18 November 2022
Reply from PureGym UK - London Aldgate
Hi Narisa. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused and would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of cleanliness and will be dealt with.
Thanks, PureGym
Limited space, NOT OPEN AT WEEKEND
Weights room is very small, with all the machines and benches squeezed together, not a single staff at the entrance so wandered around blindly on my first visit until I stumbled into the changing rooms. Cancelled my membership on day 2 after learning they don’t open at all on the weekend!
16 September 2022
Unprompted review
Reply from PureGym UK - London Aldgate
Hi Fi. Thanks for taking the time to leave this review, we are sorry to see this is 1 star. We always appreciate and take on board member feedback.
Please be aware due to the situation of our gyms it isn't always possible to extend the site itself, however, we are always looking to expand and improve our facilities where possible. If you have any specific suggestions regarding the layout of the gym please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.
We're sorry we've not been able to open the gym 24 hours due external factors such as local licensing regulations, but we are always looking to extend the opening hours when possible so keep an eye out for updates.
We are sorry to hear you decided to cancel and wish you the best of luck with your onward fitness goals.
Thanks, PureGym.
Rude staff+Also they have tried to…
Rude staff+Also they have tried to stole my backpack from the locker.
12 August 2022
Unprompted review
Reply from PureGym UK - London Aldgate
Hi Rumen. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused.
It would really help us if you could get in touch directly with the Gym Manager to provide more information (such as date and time or names etc.) so this can be investigated.
Thanks, PureGym.
Great value for money and friendly staff
Great value for money and friendly staff. Large gym with a good amount of machines, would recommend for anyone who lives or works close. The only drawback would be that it's not open on weekends which is an issue if you live close as the alternatives are not as good.
24 June 2022
Nice 24/7 GYM
I have been a gym rat for a long time and would pay loads of money for private gyms. I thought I would give the commercial gym and it no complaints.
21 June 2022
The facilities are of a great standard…
The facilities are of a great standard and the staff are friendly and helpful
13 June 2022
Great place and atmosphere.
12 June 2022
Best classes ever!
9 June 2022
Marshall the Manager helped me out when…
Marshall the Manager helped me out when i was visiting from Bournemouth! Great guy and very welcoming! Ill be happy to visit again soon. Thanks again!
29 March 2022
Unprompted review
Reply from PureGym UK - London Aldgate
Hi. Thanks for taking the time to leave this review! We are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment and love being able to help and chat to our members when given the opportunity to do so!
It's great to hear you enjoy using the gym overall!
Thanks, PureGym
After 2 years away from the gym I…
After 2 years away from the gym I joined Pure Gym in Aldgate. Would like to give a BIG THANK YOU to Helena Machado and her classes. Second full week in and I did three of her classes on 3 consecutive days. Cycle, Legs Bums and Tum and Bodytone. She’s a great instructor and really engaging. Look forward to feeling some more burn under her guidance. Thanks, Helena!!🙌🏾 #FightingTheFatFebruary
24 February 2022
Unprompted review
Reply from PureGym UK - London Aldgate
Hi Bee. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy the classes and using the gym! :)
Thanks, PureGym
Reply from PureGym UK - London Aldgate
Hi Kabil. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It's great to hear you enjoy using the gym overall! :)
Thanks, PureGym
Another great session
Another great session! Helena was great in motivating us and get us going- then reminding us what to do at each activity!
I'm concerned that only when I attend a class the pure gym app takes Into account as a visit but not when I visit the gym and use teh gym? I was there last week Wednesday between 4 and 5 yet the app only thinks I've attended two classes?
8 December 2021
Reply from PureGym UK - London Aldgate
Hi KB. Thanks for taking the time to leave this review! We are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
If you believe you are experiencing issues with the app, we advise speaking to Member Services who can take a further look into this.
Thanks, PureGym
More Machines
Everything is fine there, but I consider that there is still a lot of space to install more machines and also to install more mirrors.
24 November 2021
Reply from PureGym UK - London Aldgate
Hi Vladimir. Thanks for taking the time to leave this review! We are happy to see this is 4 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment..
It's great to hear you enjoy using the gym overall! :)
Thanks, PureGym
For being one of their more “premium”…
For being one of their more “premium” gyms because of location and price, this gym really doesn’t offer anything that other less expensive branches offer; the opening hours are limited and they are always closed at the weekends.
Overpriced for what you get in terms of membership.
21 November 2021
Reply from PureGym UK - London Aldgate
Hi Felipe. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We're sorry we've not been able to open the gym 24 hours due external factors such as local licensing regulations, but we are always looking to extend the opening hours when possible so keep an eye out for updates.
Thanks, PureGym
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