I've been member of London Monument gym for about 4 months and I have good experience in the gym. The only issue I got is that the treadmills are very noisy and uncomfortable to work out. The m... See more
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Location
Switch locationLombard Street 21, EC3V 9AH London, England, GB
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Initially I had an error signing up with the site not accepting payment details, however Clare on the FB Messenger team assisted me and got me sorted very quickly. She turned everything around super q... See more
Company replied
Code didn’t work, then didn’t work again a second time on a guest pass. Won’t be joining if it’s this difficult to get in! And £20 joining fee is questionable when pretty much everywhere else is fr... See more
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This was great but closed suddenly a couple of weeks ago without any notice!
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Company details
- #15 of 17 best companies in Gym
- #11 of 11 best companies in Fitness centre
About PureGym UK - London Bank
Written by the company
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
Lombard Street 21, EC3V 9AH, London, England, United Kingdom
3.3
Average
18 reviews
Replied to 94% of negative reviews
Typically replies within 1 week
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This was great but closed suddenly a…
This was great but closed suddenly a couple of weeks ago without any notice!
5 December 2025
Unprompted review
Reply from PureGym UK - London Bank
Hi Ian, thanks for taking the time to leave this review. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We apologise for any inconvenience caused by the closure of London Bank on 14/11/25. All members were transferred over to London Monument and have dual access to London St Pauls, unless discussed otherwise. Please check your junk/spam folder for any emails sent from us on 21/10/25 outlining the specifics of this closure. If you would like to discuss this further, please email our team member.services@puregym.com who are always happy to help! We wish you continued support on you health and fitness goals going forward! Thanks PureGym
Code didn’t work
Code didn’t work, then didn’t work again a second time on a guest pass. Won’t be joining if it’s this difficult to get in!
And £20 joining fee is questionable when pretty much everywhere else is free to join
The extra star is only for the staff member who helped after being stood there for ages embarrassing myself
28 October 2025
Reply from PureGym UK - London Bank
Hi Jess - Thanks for taking the time to leave this review, we are sorry to see this is 2 stars. A joining fee would be applicable in these circumstances unless there is an active promotion available. We would advise checking the website for any current promotions for the gym you are joining, and we do sometimes send offers to past members directly via email. Thanks, PureGym
I've been member here for about 6…
I've been member of London Monument gym for about 4 months and I have good experience in the gym.
The only issue I got is that the treadmills are very noisy and uncomfortable to work out.
The managers are always around the gym and I dont understand why they don't report to the maintenance team.
Also the urinals are always have very strong smell
I reported the issues to the manager, but he never responded to my email.
12 August 2025
Unprompted review
Reply from PureGym UK - London Bank
Hi Frank, thank you for taking the time to leave this review.
We are equally as disappointed when, from time to time, things go wrong and equipment has to be placed out of order. Regular maintenance checks are undertaken, and any issues identified are escalated to engineers straight away. Sometimes, there may be a small wait whilst engineers attend to fix any issues, but we endeavour to resolve these as soon as possible.
If you have any concerns about specific pieces of equipment in your gym, please notify staff on site as soon as you can. Alternatively, you can expand on the issues that you have encountered with our Member Services team so they can assist with this. You can contact them at member.services@puregym.com.
Thanks, PureGym
It says no joining fee on the sign…
It says no joining fee on the sign outside London Bank branch but I was charged online
3 June 2025
Reply from PureGym UK - London Bank
Hi David, thanks for leaving us this review. We appreciate and value our member feedback.
Not all gyms will be participating within the offer and we always advise checking the terms and conditions for excluded gyms - https://www.puregym.com/membership-terms-conditions/. We would advise speaking to the Branch and Member Services and they will be able to clarify this.
Thanks, PureGym
PureGym bank still opening late since I…
PureGym bank still opening late since I joined. Complained in the with online team, at the gym and with the manager on site. Still the same,a few members already moved to a more reliable gym. Everyone you speak to just going to give the same lame excuse. The person opening the gym had some unforeseen circumstances every single day. Advice : don’t wast your money here go somewhere else.
29 October 2024
Unprompted review
Reply from PureGym UK - London Bank
Hi Andre - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused.
Could you please get in touch directly with the Gym Manager to provide more information (such as dates and times) so this can be looked into. Thanks, PureGym.
The staff were really nice and helpful
The staff were really nice and helpful. The gym equipment could be better though
21 February 2024
Reply from PureGym UK - London Bank
Hi Heena! Thanks for taking the time to leave this review!
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so!
Regarding the point which you have raised about improving equipment, please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.
We are really happy to hear you enjoy using the gym overall! Thanks, PureGym
the gym has good equipments and a big…
the gym has good equipments and a big space for working out, great atmosphere as well!
18 January 2024
Reply from PureGym UK - London Bank
Hi - it's great to hear you're enjoying PureGym, and thank you for the 5* review!
Joining
Initially I had an error signing up with the site not accepting payment details, however Clare on the FB Messenger team assisted me and got me sorted very quickly. She turned everything around super quickly and made the process very easy
22 January 2024
Reply from PureGym UK - London Bank
Hi there - it's great to hear you had a great experience contacting us, and thank you for the 5* review!
Great gym and service and instructors
8 January 2024
Unprompted review
Reply from PureGym UK - London Bank
Hi there! Thank you for taking the time to leave this review, we are delighted to see this is 5*s.
It's important to us to provide our members with a great space to work out, in a friendly environment and we're so pleased to hear you are enjoying PureGym!
Decent gym equipment and convenient but…
Decent gym equipment and convenient but can get very busy.
hardly any space in changing rooms, showers smell really bad (at Bank and Monument)
15 October 2023
Reply from PureGym UK - London Bank
Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.
Thanks, PureGym.
Not worth it for the price
The gym needs more equipment. The heaviest dumbbell is 16kg which is mind blowing and to make it worse there’s no barbells, weighted plates or even a bench press. For £38, the gym is way below par.
12 September 2023
Unprompted review
Reply from PureGym UK - London Bank
Hi Sam. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio, but if you have any other/specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.
Thanks, PureGym.
Very poor experience with access
Very poor experience with access, App is too slow, and often it doesnt open my QR code, I was locked in and no one was there for 10 minutes to let me out. I had to ask a handyman who was there to let me out.
3 July 2023
Reply from PureGym UK - London Bank
Hi Labi, thanks for leaving us this review. We are sorry to see this is 1 star.
The QR code is an optional way to enter/exit and is not needed. All members can enter/exit by entering their 8 digit pin into the pin pad. We can only apologise for any inconvenience caused.
Thanks, PureGym
Awesome Experience
The gym wasn't busy so I was able to use all the equipment I wanted to. There is a wide range of equipment, in fact some I've not seen in other pure gyms. The gym was clean and so was the changing room and showers. Great experience.
25 May 2023
Unprompted review
Reply from PureGym UK - London Bank
Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Amazing only downside is the free…
Amazing only downside is the free weights only going up to 16KG otherwise the gym is all round perfect
14 May 2023
Reply from PureGym UK - London Bank
Hi JR. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
I don't appreciate coming out of the…
I don't appreciate coming out of the shower in a WOMENS changing room and a MALE member of staff walking in to 'check the changing room' - when there's a WOMAN member of staff also working in the gym and therefore capable to come and check the changing room herself! It is very unnerving when you don't know if a man's going to walk in to the changing room at any moment. I can't get my head around the fact and it ALWAYS happens!!!!!
11 May 2023
Unprompted review
Reply from PureGym UK - London Bank
Hi Charlotte. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused. It would really help us if you could get in touch directly with the Gym Manager to provide more information (such as date and time or names etc.) so this can be investigated.
Thanks, PureGym.
Good gym Monument & Bank
Gym is good. Changing room is OK. Lockers are small and people leave their padlocks on the lockers when they are not in the gym. So this causes there to never be enough lockers.
17 March 2023
Unprompted review
Reply from PureGym UK - London Bank
Hi Mr Glenn. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Great staff clean gym and showers…
Great staff clean gym and showers always able to get work out done due to less busy
19 February 2023
Reply from PureGym UK - London Bank
Hi Richard. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
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