Fast, detailed but easy to follow and intuitive.
Company replied
Location
Switch location229 Cambridge Heath Road, E2 0EL London, GB
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See what reviewers are saying
Very overpriced with little equipment
Company replied
I’m giving this gym 2 stars only because the trainers are amazing and genuinely kind people. Unfortunately, everything else has been disappointing. The gym is overcrowded, with too few machines for th... See more
Company replied
This is a very well equipped and spacious gym and is well worth a go!
Company replied
Company details
- #15 of 17 best companies in Gym
- #11 of 11 best companies in Fitness centre
About PureGym UK - London Bethnal Green
Written by the company
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
229 Cambridge Heath Road, E2 0EL, London, United Kingdom
3.2
Average
6 reviews
Replied to 94% of negative reviews
Typically replies within 1 week
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When I booked online it told me clearly…
When I booked online it told me clearly that I would have access to two other gyms near me, but when I had paid those gyms disappeared from the list. Really frustrating experience!!
8 November 2025
Reply from PureGym UK - London Bethnal Green
Hi there - Thank you for taking the time to leave a rating, but I'm sorry to see it's 1 star. We strive to provide the best service possible, and your feedback is important to us. So that we can look into this and advise further, please reach out to our Member Services team at member.services@puregym.com or get in touch with us through our social media channels: @puregym on Facebook, or @puregymofficial on Instagram. They’re always ready to assist and ensure things run smoothly for you. Thanks, PureGym
Used to be good
I’m giving this gym 2 stars only because the trainers are amazing and genuinely kind people. Unfortunately, everything else has been disappointing. The gym is overcrowded, with too few machines for the number of members. It’s often stuffy and poorly ventilated, and the place tends to smell unpleasant. People frequently hover, asking when you’ll finish your sets, which makes training uncomfortable. It also feels unsafe at times, some members practice boxing right next to others in crowded areas. Many people occupy machines for long periods while chatting or scrolling on their phones, treating the gym more like a social hangout than a workout space.
4 March 2025
Reply from PureGym UK - London Bethnal Green
Hi Maria - Thank you for taking the time to leave this review, we are sorry to see this is 2 stars. Our staff work hard to provide great service, and your feedback means a lot. We would like to apologise for any inconvenience caused. Unfortunately, we are unable to monitor the usage of phones in our gyms, however if people are sitting on equipment we would advise approaching a member of staff on the floor who will be able to look into this at the time. Our gyms are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. Members can also use the members area via the PureGym app or website, to see how many people are in the gym. If you do have any concerns, please let a member of the team know at the time and they will always be happy to look into this. Thanks, PureGym
Reply from PureGym UK - London Bethnal Green
Hi there - Thank you for taking the time to leave this review. We understand that cost is an important factor when choosing a gym, and we strive to provide value by offering a clean, well-equipped, and welcoming environment for all our members. We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio, but if you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.
Reply from PureGym UK - London Bethnal Green
Hi there - Thank you so much for sharing your feedback—we’re thrilled to see your 5-star review! We aim to make the start of your fitness journey as smooth and hassle-free as possible, so it’s fantastic to hear that joining us was easy for you. We’re excited to have you as part of our community and look forward to supporting you in reaching your fitness goals! Thanks, PureGym
Too small basically no access to the…
Too small basically no access to the mats and stretching section to warm up because there’s always a class very minimal equipment such as benches etc but nice and discreet
1 January 2025
Reply from PureGym UK - London Bethnal Green
Hi there - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. Please note due to the situation of our gyms it isn't always possible to extend the site itself, however, we are always looking to expand and improve our facilities where possible, so please keep an eye out for updates. If you have any specific suggestions regarding the layout of the gym please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.
This is a very well equipped and…
This is a very well equipped and spacious gym and is well worth a go!
29 December 2024
Reply from PureGym UK - London Bethnal Green
Hi Warren - Thank you so much for taking the time to leave a review. We always value feedback from our members and are glad to hear you're happy with the space available in the gym.
We strive to create an environment where everyone can comfortably work out without feeling crowded, so it’s great to know that’s been your experience. We're thrilled that you enjoy using the gym, and we’ll continue working to provide a spacious and welcoming atmosphere. Thanks again, PureGym.
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