I'm deeply appreciative of the incredible classes led by Oz. His positive energy and expertise truly enhance each session, making them both enjoyable and effective. The variety in his classes keeps me... See more
Company replied
Location
Switch location221 Grove Road, E3 5SN London, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Fantastic gym! The facilities are top-notch, with modern equipment and ample space for workouts. The staff is friendly and always ready to assist. Cleanliness is impeccable, and hygiene protocols are... See more
Company replied
After 6+ months of extensive gym training and not seeing any improvement, things changed since working out with @Berntogetfit (Instagram) Personal Trainer. I am finally seeing meaningful results thank... See more
Company replied
Poor layout - There's a 'warming' area directly in front of numerous bikes all of which are largely unused except during infrequent cycle classes where they're only 'mostly' unused. Equipment is oft... See more
Company replied
Company details
- #15 of 17 best companies in Gym
- #11 of 11 best companies in Fitness centre
About PureGym UK - London Bow Wharf
Written by the company
Membership Help
TrainSafe FAQs
Find a Gym
Download Free App
Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
221 Grove Road, E3 5SN, London, United Kingdom
3.6
Average
58 reviews
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from PureGym UK - London Bow Wharf
Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall and we look forward to seeing you back soon! Thanks, PureGym
Reply from PureGym UK - London Bow Wharf
HI Milena - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
You didn't let me complete registration…
You didn't let me complete registration and none of your online resources helped. I showed up to the gym and had to turn around and go home.
26 October 2025
Reply from PureGym UK - London Bow Wharf
Hi there - Thanks for taking the time to leave this review, we are sorry to see this is 1 star and hear there was difficulty during the sign up. If this has not yet been resolved, we would ask that you please reach out to our Member Services team at member.services@puregym.com or get in touch with us through our social media channels: @puregym on Facebook, or @puregymofficial on Instagram. They’re always ready to assist and ensure things run smoothly for you. Thanks, PureGym
Excellent Core class with Tainia
Went to the Core class this morning with a new trainer Tainia. She is fabulous and so motivating. Great pace, great sequence of exercises, she checks on everyone’s posture - it was a great class.
21 October 2025
Unprompted review
Reply from PureGym UK - London Bow Wharf
Hi Uta - Thanks for taking the time to leave this review, we are really pleased to see it is 5 stars! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It's great to hear your positive feedback fora member of the gym team and these classes! Thanks, PureGym
Amin is a great trainer
Amin is a great trainer, super motivating, enthusiastic and always pushes you to do your best
2 April 2025
Reply from PureGym UK - London Bow Wharf
Hi Rossella - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars! We’re so glad to hear you had an excellent experience, and we’re proud to have such a dedicated team. Our staff work hard to provide great service, and your feedback means a lot. It’s great to see your positive comments! Thanks, PureGym
Absolutely dirty
9 August 2025
Reply from PureGym UK - London Bow Wharf
Hi there - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are working alongside the contracted cleaning team and facilities management, to ensure concerns are addressed in club. It would really help us if you could get in touch directly with the Gym Manager to provide more information (such as date and time) so this can be investigated. Thanks, PureGym.
Thought my membership included this gym but it didn't - panic!
Good lad nice and helpful cheers for sorting me out entry and quick on the calls to resolve membership fee. Approachable nice conversation. Good stuff. All around, very good.
(P.s. can you guess what my favourite word is????)
20 June 2025
Reply from PureGym UK - London Bow Wharf
Hi Tim. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
The PureGym in bow wharf is a shambles
The PureGym in bow wharf is a shambles, the management have been incompetent in hearing complains.
19 June 2025
Unprompted review
Reply from PureGym UK - London Bow Wharf
Hi there - Thank you for taking the time to leave a rating, but I'm sorry to see it's 1 star. We strive to provide the best service possible, and your feedback is important to us. So that we can look into this and advise further, please reach out to our Member Services team at member.services@puregym.com or get in touch with us through our social media channels: @puregym on X and Facebook, or @puregymofficial on Instagram. Thanks, PureGym
Reply from PureGym UK - London Bow Wharf
Hi there - Thank you for taking the time to leave this review, we are sorry to see this is 1 star and hear of this issue. If you do need support with this still, we would ask that you contact our email or social media channels: @puregym on X and Facebook, or @puregymofficial on Instagram. Our team is here to assist you and ensure your concerns are addressed. Thanks, PureGym
Small gym and most expensive
It’s a small gym compared to other pure gyms and when it gets busy there’s no point trying to be in there as you won’t be able to use anything , the changing rooms are super cramped and very old school (mixed men and woman).
4 February 2025
Unprompted review
Reply from PureGym UK - London Bow Wharf
Hi Alana - Thank you for taking the time to leave this review. We always appreciate and take on member feedback.
Our gyms are indeed very popular and so can become busy especially at peak times, but this does fluctuate throughout the day. Members can also use the members area via the PureGym app or website to see how many people are in the gym.
Please also feel free to ask to switch in with a member while they rest between sets, this can also help you keep an even pace between sets. Thanks, PureGym.
Really easy
Really easy. Got a discount online. Friendly gym staff and other members helped me out till I found all the bits and machines I needed. Nice space.
17 February 2025
Reply from PureGym UK - London Bow Wharf
Hi Melissa – Thank you for leaving this review! Our team genuinely enjoys assisting and connecting with our members whenever we can, so it's wonderful to hear that you've had such a positive experience with us. We're thrilled to know that you're happy with both the gym and the support from our team. Thanks again, PureGym.
Reply from PureGym UK - London Bow Wharf
Hi James. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused.
Would you be able to tell us the reason behind your comments and rating so we can better understand this? Thanks, PureGym
FREE GYM for 3 days
It was FREE! I am a public sector worker and find the gym so expensive. Pure gym is great but far to pricey for education salaries. I do not have time to go weekly but on the odd day here and there. The cost for a day is nearly £15!!!
Just lower the price. We are desperately trying to earn a living and get fit. Offer school staff bigger discounts. Private sector workers get good salaries, flexible working hours and a chance to work from home. School staff do not get any of that. How about school staff days or weekends where its cheaper for us to use the Gym. How about coming in and meeting us and offering great deals. We need help with membership costs. Surely you realise this but just insist on making more and more money for yourselves.
29 December 2024
Reply from PureGym UK - London Bow Wharf
Hi Satnam. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
It is great to hear you could take advantage of one of our promotions!
With regards to cost of our memberships this does depend on a number of factors including location, running and rental costs.
We do have a variety of corporate discounts which you can look into by contacting your corporate provider.
If not looking for 24/7 access we do offer a lower Off Peak membership. For more info on costs/visit time please visit our homepage via www.puregym.com/gyms/london-bow-wharf/
We do hope to welcome you back in the future! Thanks, PureGym
Loud and disruptive classes
Friendly staff and welcoming atmosphere
Classes are very loud and disruptive as there are no walls to contain the noise. Makes working out on the same floor very challenging even with headphones
29 December 2024
Reply from PureGym UK - London Bow Wharf
Hi there! Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
Staff should undertake regular volume checks for the safety and comfort of our members including when running classes too, but if you approach the Gym Manager with more info they can look into this. Thanks, PureGym
Step class
Really enjoy the Step classes, nice to do something different from the usual muscle pump etc. only hope you will reintroduce them again soon.
17 December 2024
Reply from PureGym UK - London Bow Wharf
Hi Lucy. Thanks for taking the time to leave this review, we are happy to see this is 4 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Best experience
One of the best things about this gym no loud music well done makes it such a good experience .
Also lots of natural day light rather than artificial makes a world of difference .
I was pleasantly surprised by my visit would definitely recommend 10/10
20 October 2024
Unprompted review
Reply from PureGym UK - London Bow Wharf
Hi Jennie - Thank you for taking the time to leave this review. We always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean environment.
It's great to hear you enjoy using the gym, please continue to have a fantastic time throughout your fitness journey! Thanks, PureGym
Why would I pay full price for a pure…
Why would I pay full price for a pure gym local (half the size of a normal pure gym)?
3 March 2024
Reply from PureGym UK - London Bow Wharf
Hi there! Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We do our very best to ensure that our prices are affordable because we believe everyone should have the chance to experience the gym.
Membership rates for each gym can vary on a number of factors including location and running costs. Thanks, PureGym
Oz -the burpees whisperer
I'm deeply appreciative of the incredible classes led by Oz. His positive energy and expertise truly enhance each session, making them both enjoyable and effective. The variety in his classes keeps me engaged and encourages me to push myself. Thank you so much for everything you do. I eagerly look forward to our next class!
2 March 2024
Unprompted review
Reply from PureGym UK - London Bow Wharf
Hi Irina - It's great to hear you're enjoying PureGym and the classes led by Oz (the burpee whisperer)🤣
We hope you enjoy your future classes just as much!
Richard, PureGym
Fantastic gym
Fantastic gym! The facilities are top-notch, with modern equipment and ample space for workouts. The staff is friendly and always ready to assist. Cleanliness is impeccable, and hygiene protocols are strictly followed. The variety of classes offered caters to all fitness levels, making it easy to stay motivated.
23 February 2024
Unprompted review
Reply from PureGym UK - London Bow Wharf
Hi Alexandru, thank you for taking the time to leave this 5* review!
It's important to us to provide our members with a great space to work out, in a clean and friendly environment and we're so pleased to hear you are enjoying PureGym!
Richard, PureGym
Poor layout. Poor maintenance.
Poor layout - There's a 'warming' area directly in front of numerous bikes all of which are largely unused except during infrequent cycle classes where they're only 'mostly' unused. Equipment is often broken or in disrepair. There's one dark haired young PT that cleans everything as though his life depended on it, the two other PTs (if there's more I'm yet to see them) seem largely indifferent - Management much the same.
This should be a great space. it's not.
1 February 2024
Unprompted review
Reply from PureGym UK - London Bow Wharf
Hi Jacob. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club.
Thanks, PureGym
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.