Its a great gym, the other members are friendly, the staff are a little bit absent or not quite engaging. Some of the equipment is intimidating for a newbie. Wish i could book in to get a PT to show m... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Amazing gym great community v friendly made friends of all ages incredible Class schedule above beyond any other gym with v experienced coaches and manager jamie goes all out covering classes when... See more
Company replied
I've been going to PureGym for a while now, and it's honestly one of the best decisions I've made for my fitness. The classes are brilliant and a great way to mix up my weekly workouts. I always l... See more
Company replied
Great SAFE place for a workout, especially being a Muslim women. Their women's only workout space and class are fantastic, they have so much variety and the staff female and male are very respectful h... See more
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Company details
- #13 of 19 best companies in Gym
- #9 of 11 best companies in Fitness centre
About PureGym UK
Written by the company
Membership Help
TrainSafe FAQs
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
United Kingdom
- www.puregym.com
4.0
Great
67k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 1 week
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Not worth it
Overpriced gyms with overused equipment. I've been to many PureGyms and almost every single one has been disappointing. Not worth the price.
21 December 2025
Beginner Friendly Experience
Amazing facilities and lots of support to be found for a beginner. Through the app its very easy to sign up to classes and setup exercise plans, making the experience a lot less overwhelming
24 December 2025
This is my second summer training here…
This is my second summer training here and still they skimp on the air con.The amount of people complaining yet they just ignore them it's like a sweat box .Rude arrogant staff .The owner only responds to positive comments doesn't want to rectify the air con issues. Yet in the advert it says train in a cool air condition gym ???
10 August 2026
Unprompted review
Poor Service Wood Green branch
The Wood Green branch is absolutely abysmal, not a care for their clients, they do not respond to emails and you have to chase them up multiple times and still nothing. Highly unprofessional.
Signed up to the gym 2 weeks ago, tried to organize induction to start gym, however they told me the lifts are not working and would organize for me to go to another branch, since then have not heard a peep from there despite emailing them and calling them multiple times. DO NOT JOIN THIS GYM AT ALL!
13 August 2026
Unprompted review
Great for the price
Great for the price. However recently classes are being cancelled last minute, and there seems to be a high turnover of instructors leaving which makes you wonder why?
10 September 2025
Not a gym bunny
I am not your typical lover of exercise, but that being said I really enjoy going to Pure Gym for a few reasons... 1) I go with my friend. 2) the staff are super friendly and encouraging. 3) all the equipment is well looked after and maintained. 4) it's is the best for monetary value also.
12 August 2026
Unprompted review
Reply from PureGym UK
Hi Victoria. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Great help from Stan at Manchester…
Great help from Stan at Manchester Urban Exchange branch. I had inadvertently set up a different account and he was patient and made sure to look for why my old log in was still inactive. Thanks Stan.
12 August 2026
Unprompted review
Reply from PureGym UK
Hi Oluwatomi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear a member of the team was able to assist you and we hope you continue to enjoy using the gym!
Thanks, PureGym
Thanks, PureGym
Customer Service Email Helpful
I have dealt with the customer service people at PureGym a few times now and, even though it’s occasionally taken a bit of pushing, they’ve always worked hard to find a solution that works for me. After a recent problem, I didn’t find the solution I was looking for. Then I was transferred to Anja who showed kindness and understanding of my situation and helped me out hugely. Thank you!
11 August 2026
Unprompted review
Reply from PureGym UK
Hi D. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear a member of the team was able to assist you and resolve your query! We hope you can continue to enjoy using the gym!
Thanks, PureGym
I just love puregym Doncaster
I just love puregym Doncaster. I'd highly recommend it to anyone! The equipment is top quality and the staff are all friendly and happy to assist you and chat with you. I'll keep going until I can't anymore! Love it!
12 August 2026
Unprompted review
Reply from PureGym UK
Hi Matthew. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Reply from PureGym UK
Hi Natasha. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Great staff and manger always has time…
Great staff and manger always has time for everyone giving the place an upbeat vibe and a friendly atmosphere With the most up to date equipment over three floors you can’t help but get stronger here
11 August 2026
Unprompted review
Reply from PureGym UK
Hi Pete. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Firstly the staff always make you feel…
Firstly the staff always make you feel welcome. Professional throughout with underpinning knowledge. Not only do they look the part, Great to see the staff practice what they preach. Good range of equipment for everyone. No waiting around. Always have a great workout.
11 August 2026
Unprompted review
Reply from PureGym UK
Hi Carl. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Typical beats and switch with upgrades avoid
Be very careful once you’ve signed up you will be offered multiple times to upgrade for a month for free but it isn’t for free because of how their billing works. They’ll always charge you extra B8 pound £10. £15 so just don’t do it. You complain to them and they just blame on their Bill system which really has nothing to do with what I’m free month should be a free month is a free month i.e. you don’t pay for that month not you don’t pay for that month if you upgrade on the day that your Bill comes out exactly on the same day and then cancel it exactly on the day before your billing ends.
11 August 2026
Unprompted review
Reply from PureGym UK
Hi Craig, thanks for taking the time to leave us this review. We are sorry to see this is 1 star.
We would like to apologise for the issues you have been experiencing.
Could you please email our team at member.services@puregym.com and ask they put you through to our team at PureHelp. They will then look into your account and advise/assist you further.
Thanks, PureGym
So disappointing with the customer…
So disappointing with the customer service received as I cancel my membership and still charged me when was cancelled and would not refund me, the treatment I got from then was so rude made me feel like I was an idiot
29 July 2026
Unprompted review
Reply from PureGym UK
Hi Emily, thanks for taking the time to leave us this review. We are sorry to see this is 1 star.
We would like to apologise for the issues you have been experiencing.
Could you please email our team at member.services@puregym.com and ask they put you through to our team at PureHelp. They will then look into your account and advise/assist you further.
Thanks, PureGym
Great classes
28 October 2025
Reply from PureGym UK
Hi Klaudia. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy the classes and using the gym overall!
Thanks, PureGym
Absolute nightmare – Lost money, blocked account, terrible customer service!
PureGym’s customer service is an absolute joke and rock bottom. They don't work on weekends, there is no phone support, and email responses take forever.
A little over a week ago, I bought an Off-Peak monthly membership, paid upfront. I ran into access issues at the gym, so I decided to upgrade to a Core membership. That’s when the nightmare began: my account was randomly blocked, and then my membership was completely cancelled—even though I had almost three weeks remaining that I had already paid for.
When I tried to resolve this with customer support, their "solution" was for me to buy a brand new membership again, offering only to reduce the joining fee next month. Not a single word about refunding the money I had already paid!
It feels like an absolute scam—they basically stole £25.99 from me. Avoid this company at all costs!
10 August 2026
Unprompted review
Reply from PureGym UK
Hi Tomasz. Thanks for taking the time to leave us this review. We are sorry to see this is 1 star.
We would like to apologise for the issues you have been experiencing. Our Member Services team work every single day including weekends and are available between the hours of 8am-10pm.
Could you please email our team at member.services@puregym.com and ask they put you through to our team at PureHelp. They will then look into your account and advise/assist you further.
Thanks, PureGym
Friendly and helpful staff
Daisy, one of the staff members was very helpful and welcoming on my first visit. The gym is very big and has lots of equipments.
10 August 2026
Unprompted review
Reply from PureGym UK
Hi Rupali. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear such positive feedback regarding one of our PT's and that you enjoy using the gym overall!
Thanks, PureGym
Responded promptly to my query
Responded promptly to my query. They were helpful and polite.
10 August 2026
Unprompted review
Reply from PureGym UK
Hi Peter. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear our team could assist you in a quick and timely manner. Please don't hesitate to get in touch should you need any assistance in the future!
Thanks, PureGym
I’m member of Ilford PureGym I really…
I’m member of Ilford PureGym I really like the environment in the gym mostly that they have separate space for ladies only, also the team is very helpful and kind…
3 August 2026
Unprompted review
Reply from PureGym UK
Hi Ananna. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Very straightforward joining process
Very straightforward joining process. Gym is clean and equipment decent. Aircon has been a life saver this summer as well!
27 November 2025
Reply from PureGym UK
Hi Raymond. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
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