Very well equipped - lots of cardio and weight machines; 24 hour access; music not too intrusive; good atmosphere; clean; friendly staff.

It is clean. There is enough space and equipments. All the equipments are new and function good. Pleasant atmosphere, music.It is easy to park near the gym.

Gym facilities are sub par, staff don't really care and always say head office is in control as an answer. When a complaint is lodged at head office they gaslight you and ignore the main concerns. needless to say joined another gym and it has more machines and much better machines and facilities. And i won't miss the smell of their toilets one bit either.

I am actually wondering why this branch of PureGym Colchestrr is seriously becoming a sinking ship.
Fellow members at this gym are really fantastic & I can't be away from them for long as they are all like an adopted family to me.
These lovely polite members of the gym from school kids, to sixth formers, university students, army personnel & ordinary working people are super polite & 100% deserve a much better maintained gym.
The disabled bathroom is often out of order eg the toilet cannot be used.
Last week, even the urinals were out of use & there still is [after months & months] the hot tap loose on the basin.
[Sometimes the smell in the changing rooms is so overpowering that I have to visit a nearby takeaway for my needs].
The drinking fountain on the first floor has been causing the floor to be wet for about a week now.
Equipment is left for weeks until repairs are carried out.
One of the entry doors is often out of order.The disabled entry door also is very often open all the time.
Last night I arrived at the gym at about 20.30pm only to be informed that the gym would be closing at 22.00pm due to, wait for it both entry doors not working.
I have 3 super friends who have just left this gym to join The Gym group & last night I went to visit this gym & to my surprise I met two other friends who had just come from the CLOSED 24hr PureGym in disgust & immediately joined online.
Whilst inside this gym I met yet another X PureGym member who had just joined here.
There were so many disappointed gym members arriving at PureGym as I was talking to friends & we were having to apologise to them.
Please now note that almost 20 of my super friends have left this gym for NRG.
It is such a shame that such a popular gym as what PureGym Colchester is, is becoming a gym to avoid.
Even the paper towel machines [provided to clean down equipment] are either broken or out of paper a few months ago only one of these dispensers was actually working as there were no paper rolls for about 2 weeks, these are essential for hygiene
Another point is, that it sometimes feels like entering a morgue as very often there is no or little background music some days and therefore no atmosphere on entering the premises.
[I have been informed on previous occasions that the music is turned off/down so that announcements eg fire warnings etc would be heard.
However, I notice that when the background music is turned down/off at about 21.30pm the announcements cannot be heard.
Additionally, the background music is turned almost off at around 21.30.
Come on PureGym pull your finger out while there is still time to do so.
The clientele who use this gym deserve a whole lot better & most importantly they are my super friends.
I feel like a traiter describing what should be my wonderful gym [PureGym Colchester] as tears are now appearing from my eyes.

Sorry PureGym but I so love this wonderful place,
Please, please save it.

Anonymous gym user

Last but not least
I must mention the very polite PT's/Staff at this gym who surely encounter criticism at times.

This was first brought the the attention of safe space a man used a sled with lots of weight on it and ramed it into my leg it was a broken leg that was healing the manager at the time did nothing for this safe space came back and allowed the man to continue to train this man has still been verbally abusive in the gym the personal trainers also gang up with this guy is this normal practise for a pure gym

The gym id amazing and the staff there are very kind and friendly thankfully they let me in after waiting an 1h-30 minutes of waiting outside because the subscription wasnt working but what i would like to improve is there replies because they are faster then most places i still had to wait until the first of October to resolve this so i missed out on many days of my membership but the lady showed me how to re-register and what to do/ who to contact if it still doesn't come when I'm at home

I have received a leaflet through my letter box and saying offer on 2nd of October 2026 when I went on the website of pure gym tried to join in I put all my details in when I move to the next section it was showing error message pleaee contact the customer service I tried to do it so many times I couldn’t join in and it was coming up with the same error message I tried to contact customer service and it wss automated message saying contact us by email. I tried to contact them by email and they never responded back to me and I also tried to contact the puregym in market harborough got their email from my friend who goes to that gym and they never responded back they have a very bad customer service I would recommend people’s not to use puregym with a bad customer service ignoring customer never responded back

Puregym Camden - is a fitness oasis on camden high st! It’s absolutely huge (3 floors) with lots of classes all day long. Lovely staff, great facilities, women only section. Love the abs and circuit and glc classes. Clean and extremely spacious ♥️

Ben was superb and delivered an excellent hard working class!! Highly recommended!

I had a really poor experience regarding the car parking on site 3 weeks ago.

It was the first time I'd visited the gym so early, aroubd 5am, and the first thing I did was ask a staff member who was near the entrance whether the rules are any different at night for the parking (2 hours free without needing to use the machine) and she said it was the same rules as in the day as long as am not there over 2 hours.

I appreciate we're all human and she made a genuine error, and in hindsight I shouldve just used the machine and not asked anyone. A week later I received a fine stating I'd overstayed. I later discovered parking between 10pm and 6am needs registering on the machine within 10 minutes of entering.

The main reason I am so upset about this is that its been a week since I emailed head office, offering to provide evidence of my visit and urging them to check cctv and they'll see my conversing with the staff member, but I've had absolutely no response.

Ive been a member for years at a different site and now at wilford lane after moving to the area recently. I have never missed a payment or had any issues, but when it comes to me asking head office to look into something for me I've been completely ignored. It makes me think that the gym does not care about the member, only about the revenue generated from the membership. Not sure where I'm going to find £60 from to pay for this cost I hadn't budgeted for.

I'm hoping someone reaches out to me but I'm not holding my breath.

It's the freedom of use all the equipment is top quality the staff are friendly and has everything you need all in one space

Cape hill is a really good gym and very popular. Good variety of classes and good managers Daniel and assistant manager Marlon. Morning classes are great by Keith he keeps pushing you in a good way. John A is always great at keeping you motivated and gives encouragement to keep going. John G always full of energy and ready for the class before it starts. Mary’s classes are so fun and she gets everyone involved. Wilson’s class is strict but will give good fitness tips

It was great to be back after a couple of weeks away. Freya is a great coach and I very much enjoyed tonight's spin session. The only downside was that the bike handlebars wouldn't lock in place and kept sliding away from me.

I am a member of Pure Gym Piccadilly London.
It is a flagship branch and really lives up to this.
The staff are amazing- very knowledgeable, friendly and professional. I love the classes - especially those taught by AZIZUL . He's a great manager and PT too .
Thanks Azizul i always look forward to training with you and the team .

I’ve been a member at the Shepton Mallett Gym for a year now & was at another gym before that.
There is always a great vibe in the gym & a good selection of classes to choose from .
It never feels over crowded , like other gyms , which is an important factor for me. It’s is always kept clean , tidy & the equipment is put away in the right places.
The staff are friendly & helpful.
The new manager, Nathan , has helped me with some advice/tips on my own fitness progress.

First visit today!
Enrolled in a strength class and was eagerly welcomed with an enthusiastic and friendly coach (Mitch) Despite reservations and nerves about joining a new gym I was immediately put at ease and thoroughly enjoyed my class and a quick sprint on the treadmill on the way out. 🏃‍♀️

Customer service is horrible and unhelpful. The fact that you can’t call them but book a call 48!!!! hours in advance is even more ridiculous. Been trying to sort an issue for the past 3 weeks and have heard from no one after telling me to send further information on email.

had an issue with my membership and spoke to a worker called Jane she was extremely helpful and helped resolve the issue.

Love coming to this gym. Classes are great and always feel like there is an extra challenge each time so it never gets boring. Sam is a great PT, explains everything well and is really encouraging. Definitely recommend.

Loved the one in Camden