I have been attending classes at Pure Gym Charlton, hosted by Osman Goni. Osman is extremely professional, focused and dedicated to helping all class members achieve optimum results. I am achieving my... See more
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Location
Switch location7-11 Gallions Road, SE7 7SA London, GB
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See what reviewers are saying
Absolutely horrific. I signed up to PureGym because I have vitality rewards and get 50% off. I can’t begin to tell how terrible the customer service is. You can only email or message on Facebook. My m... See more
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Joined following a three day free trial in December 2022. I had previously attended classes at another Gym but wanted to return to gym activities but at one with better facilities. This gym is fr... See more
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So far I’ve been loving the experience and diversity amongst us! But I would’ve preferred if there was somebody at the gym to do orientation and probably show newcomers like me because on my first day... See more
Company details
- #15 of 17 best companies in Gym
- #11 of 11 best companies in Fitness centre
About PureGym UK - London Charlton
Written by the company
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
7-11 Gallions Road, SE7 7SA, London, United Kingdom
3.0
Average
82 reviews
Replied to 94% of negative reviews
Typically replies within 1 week
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Pure Gym Charlton - Great Trainer Osman Goni
I have been attending classes at Pure Gym Charlton, hosted by Osman Goni. Osman is extremely professional, focused and dedicated to helping all class members achieve optimum results. I am achieving my weight loss goals and toning up as a result of attending Osman's classes. The classes are also really fun and lively. Well done Osman and many thanks!
16 January 2026
Unprompted review
Reply from PureGym UK - London Charlton
Hi Lisa. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear such positive feedback regarding one of our PT's and how they have made a positive impact on your fitness journey so far. We'll make sure this feedback will not go unnoticed by the Gym Manager, and we hope you continue to enjoy using the gym overall! Thanks, PureGym
Worst customer service of any company
Absolutely horrific. I signed up to PureGym because I have vitality rewards and get 50% off. I can’t begin to tell how terrible the customer service is. You can only email or message on Facebook. My membership got cancelled thanks to stupid finance checks (both mine and my husbands were coming out of the same account so they got suspicious and cancelled). I can’t ever find a manager in the gym to talk to, and no one is answering any message I send. So I’m locked out with no membership and no way to reinstate. I absolutely detest PureGym but it’s the only way I can afford a gym.
14 January 2026
Unprompted review
Reply from PureGym UK - London Charlton
Hi there - Thank you for taking the time to leave a rating, but I'm sorry to see it's 1 star. We strive to provide the best service possible, and your feedback is important to us. I'm sorry that you have not received a response previously. It may be that an email you sent received an auto-response and this needed to be replied to before it was put through to an advisor. You can also get in touch with us through our social media channels: @puregym on Facebook, or @puregymofficial on Instagram. Our team is here to assist you and ensure your concerns are addressed. Thanks, PureGym
Horrible experience with member services
I have been trying to contact Puregym member services for a pin and have had no response from them. Its becoming a nightmare to reach them as I cant access the gym without the pin.
29 December 2025
Unprompted review
Reply from PureGym UK - London Charlton
Hi Yatin- Thank you for taking the time to leave this review, we're sorry to see it's 1 star. We strive to provide the best service possible, and your feedback is important to us. I'm sorry that you have not received a response previously. It may be that an email you sent received an auto-response and this needed to be replied to before it was put through to an advisor. You can also get in touch with us through our social media channels: @puregym on Facebook, or @puregymofficial on Instagram. Our team is here to assist you and ensure your concerns are addressed as soon as possible. Thanks, PureGym
It didn’t work for me and kept making…
It didn’t work for me and kept making me call customer service
24 November 2025
Reply from PureGym UK - London Charlton
H there - Thank you for taking the time to leave this review, we are sorry to see this is 1 star. Looking into the account, we can see that the membership is active. If you need any assistance with your membership, please reach out to our Member Services team at member.services@puregym.com or get in touch with us through our social media channels: @puregym on Facebook, or @puregymofficial on Instagram. They’re always ready to assist and ensure things run smoothly for you. Thanks, PureGym
Standards seem to have slipped
Have been a member for a while now and have noticed the standards have slipped in the last 6 months
- Equipment availability has decreased since they "refurbished". Fewer bikes, fewer cross trainers, fewer decline benches, etc. Then when one of them is out of order it makes it even harder to actually get one, even at non-peak times when I go. The cross-trainers are particularly bad since there are only four of them now (assuming none are out of order..) so it can be difficult to get one.
- Annoyingly it seems like some people are able to blast their music through the speakers. Has happened a few times when a group of three or four people play music so loud that I even struggle to hear the music playing in my headphones.
- Access: there have been a couple of random closures recently which are quite frustrating and never used to happen and you just get an unexpected email with no details on when they will reopen and telling you that you can use other gyms "nearby" which is no help to people who don't have transport to get to the other gyms.
- Space: seems to be a lot of empty space which could be used for other machines that there are not many of (as mentioned above), but then other parts are so full of equipment that it is cramped (particularly the free weights area)
19 April 2025
Unprompted review
Reply from PureGym UK - London Charlton
Hi Jay - Thank you for your feedback. We value all input from our members and are currently reviewing the comments shared about our gym. We're committed to continuously improving and will be working to enhance our offerings based on the feedback you have given. We appreciate your patience and support as we strive to provide the best experience possible.
If you have any other specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.
The Managers and staffs are on spot and…
The Managers and staffs are on spot and willing to help and all gym users are friendly, its a comfortable environment
24 January 2025
Unprompted review
Reply from PureGym UK - London Charlton
Hi Henry - Thank you so much for your feedback! We're glad to hear you enjoyed the friendly staff and great atmosphere. We believe it's essential to create a welcoming and positive environment where our members can feel comfortable and energized.
Our staff works hard to ensure that every experience is enjoyable, and it's wonderful to know that this effort made an impact on your visit. We truly appreciate your support and look forward to seeing you again! Thanks, PureGym.
Easy to join
Easy to join, good instructions. Equipment and machinery good, good range of classes, nice atmosphere at the Gym I use in Charlton. Clean. Changing rooms could be bigger and more paper towel and cleaner to be provided
1 January 2025
Reply from PureGym UK - London Charlton
Hi Steven. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We are happy to hear of your feedback regarding the joining process and that you're enjoying using the gym overall! Thanks, PureGym
Charlton gym are is alright
Charlton gym are is alright, plenty of machines but the men’s bathroom is tiny!!! Very small. Lockers are always broken and there is an uncomfortable que for the showers
But over all it’s good value for money
29 December 2024
Reply from PureGym UK - London Charlton
Hi David - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. Please note due to the situation of our gyms it isn't always possible to extend the site itself, however, we are always looking to expand and improve our facilities where possible, so please keep an eye out for updates.
If you have any specific suggestions regarding the layout of the gym please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.
I like that its not pretentious
I like that its not pretentious, but would like some lower impact classes or maybe a masterclass on the functions of the treadmill.
I know the instructors are amicable and open to questions, but if there was one who was stationed for specific questions, I would more than likely approach him/her.
14 December 2024
Reply from PureGym UK - London Charlton
Hi Sandra - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. If you have any specific suggestions regarding the classes, please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.
I recently joined PureGym UK in London…
I recently joined PureGym UK in London Charlton and I'm really pleased with my decision. The sign-up process was quick and easy, and I found their website and app user-friendly. The gym offers a great range of equipment and everyone is focused on their own workouts, which made me feel comfortable as a newcomer. It's true that some guidance on the first day would have been helpful, as I was a bit lost at first. The gym can get a bit crowded, which limits the variety of exercises I can do at times. However, the facilities are clean, with plenty of lockers and cleaning stations, and I love the convenience of their water dispensers. Also, I had a fantastic experience in Ify’s Step class! Overall, I'm enjoying my time at PureGym.
18 November 2024
Unprompted review
Reply from PureGym UK - London Charlton
Hi Merna - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback.
We always advise that new members have an induction to ensure they are familiar with the layout of the gym and understand how to use the different pieces of equipment. Inductions are usually placed on the class time table.
You can also get in touch with the Gym Manager via email, and an induction can be arranged for a specific date and time. Alternatively, members are able to speak to the staff in the gym (if they are not on the gym floor, please feel free to knock on the staff room door) and have an induction.
It's fantastic to hear that you enjoy using the gym overall! Thanks, PureGym.
Beware of parking fines
Beware of parking fines, PureGym Charlton advertise 'free parking' for up to 4 hours but I went and stayed for over 90 mins (I was shocked I stayed that long) got a lovely fine in the post a week later. I investigated it a bit further and found that I was stupid enough to go on a match day... unbeknown to me as I don't follow Charlton as a rule, didn't check if they were home that day, Pure Gym, where are your signs to say 'EXPECT A PARKING FINE IF YOU WORK OUT FOR MORE THAN 90 MINUTES ON A MATCH DAY'
12 November 2024
Unprompted review
Reply from PureGym UK - London Charlton
Hi Lyn - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We are sorry to hear that you received a parking fine whilst using the gym. The car park is operated by a third party company in which we do not have any affiliation with. Therefore, we are unfortunately unable to cancel such tickets.
Information regarding parking is available on the home page of any PureGym which offers parking. The correct parking procedures must be followed, to avoid a parking ticket. We would always advise that you appeal the fine and explain the circumstances.
If you get in touch with Member Services, we can also provide you with an appeal document which will be an official letter from PureGym Head Office, stating that you are a member of PureGym and your attendance log for the date in question, will also be provided as proof to show you were in the gym.
If your appeal is rejected, we would suggest submitting a case with POPLA. POPLA are an independent appeals process which works with the Ombudsman Service. They investigate whether this fine was issued correctly in accordance with the terms and condition of the car park; whilst reviewing evidence provided in the appeal.
On the rejection notice, there should be a 10-digit verification code, and you will then be able to submit an appeal with POPLA via their website: http://www.popla.co.uk/poplaappealprocess. Although we cannot guarantee they will cancel the fine, we do hope for a positive outcome. Thanks, PureGym.
RIP off extortionate admin charges
My daughter joined on a special offer as she wanted to improve her strength but, as a graduate, gyms are expensive. She booked an induction but it was very basic and the gym was being refurbished. We had some family loss so she forgot to transfer funds to her account of £27 in time so her bank returned the amount the next day. Usually a gym will re issue the payment but instead:
PureGym suspended her membership immediately and said she would need to pay £47 to cover fee and admin charges. What a rip off and really doesn't encourage you to continue. Thankfully she's going away in panto so they can stuff their admin fee as she's cancelled.
So they replied with the same answer they gave my daughter who has dyslexia. I can understand they have to be strict but maybe if they had a proper reception area instead of relying on scanning in and out to save money of staff this would not happen. Many people are self employed so get paid at varied times. I belong to another gym so I changed my payment date. In these difficult times they need to look after the customer. As a previous assistant manager and instructor in a private gym, we always believed in customer loyalty. It's all about getting as many to sign up as possible and then if they want to learn how to use the equipment they have to scan a barcode. Health and safety goes completely out the window.
30 October 2024
Unprompted review
Reply from PureGym UK - London Charlton
Hi Debra - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. As stated in our terms and conditions, accepted upon membership commencement, we charge up to £20 in admin fees, for a failed payment. We are notified by the bank when a payment has failed; we then notify the member via email. In the email, we state that for a very limited time, we do give the option to make a payment using a debit or credit card for:
• Installment Amount
• Administration Fee £ 5.00
This can be done via the members area of our website https://www.puregym.com/members/ with your email address and PIN number.
By using this facility, members will not incur the Resubmission fee of £15.00. Additionally, we do have a dedicated Member Services Team on hand to respond to members if they need any help. Considering your daughter's circumstances, should she need further help please advise her to get in touch so we can help. Thanks, PureGym
Zero care
At its prime, Puregym was legendary. Now, it's just a cesspool. Members don't adhere to rules. Bags are brought on the floor, machines are not wiped down, weights a dropped. I guess once you have reached your peak, it's just money-grabbing from there on. Charlton facilities are clean, staff are ok. I would recommend if they didn't charge that ridiculous joining fee.
7 June 2024
Unprompted review
Reply from PureGym UK - London Charlton
Hi there - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of cleanliness and adherence to gym rules and will be dealt with. Thanks, PureGym
I was scared to go to the gym because I…
I was scared to go to the gym because I thought people would judge me and I would embarrass myself because I wouldn't know how to use any equipment but I finally took a leap and went for the first time and it was amazing, they had all the equipment i wanted to use, everyone at the gym is minding their own business and sometimes even help you out if you are struggling with particular equipment for example telling you how to use the equipment properly there is even instructions on the machine.
24 September 2024
Reply from PureGym UK - London Charlton
Hi there - Thank you for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We know just how anxious the thought of going to the gym can be and we wanted to do our very best, to provide that safe space for our members. We want a great gym culture that's welcoming. Know that you're always welcome and appreciated here. Enjoy your workouts! Thanks, PureGym
Reply from PureGym UK - London Charlton
Hey Jason - That's awesome to hear and thanks for the 5* feedback!
Thanks, PureGym
The joining process was smooth and…
The joining process was smooth and fast. The website was very easy to use. I like the interferences of the application too.
20 August 2024
Reply from PureGym UK - London Charlton
Hi Roshan, thank you for the 5* review and welcome to PureGym!
We hope you enjoy your future visits to the gym!👏
Thanks, PureGym
Reply from PureGym UK - London Charlton
Hi Aminoas - It's great to hear you're enjoying PureGym, and thank you for the 5* review!
Thanks, PureGym
Reply from PureGym UK - London Charlton
Hey Darren - That's awesome to hear and thanks for the 5* feedback!
Thanks, PureGym
An accessible and welcoming gym
An accessible and welcoming gym, and with a great range of well maintained equipment and interesting classes. Staff are present and supportive.
24 April 2024
Reply from PureGym UK - London Charlton
Hi Mudimo, thank you for taking the time to leave this 5* review!
It's important to us to provide our members with a great space to work out, in a friendly environment and we're so pleased to hear you are enjoying PureGym!
Thanks, PureGym
So far I’ve been loving the experience…
So far I’ve been loving the experience and diversity amongst us! But I would’ve preferred if there was somebody at the gym to do orientation and probably show newcomers like me because on my first day I barely knew where the female changing room I was about to change at the front locker room😭awks but yeah it’s fine and I kinda like it there aside of it being tooo packed and can’t do too much haha. Oh I also love the fact that you guys provide some sort of water dispenser thing the best thing ever! Thank you
28 April 2024
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