One of the features I appreciate most is the ability to book classes easily through the app, it makes planning my workouts around a busy schedule so much easier.I like all the classes but my favourit... See more
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Location
Switch location12-20 Crown Hill, CR0 1TB London, GB
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Good gym, clean. Good equipment. Decent cycle class on a Friday lunch time. Only slight criticism is that some members spend far too much time on the some of the floor equipment especially during p... See more
Company replied
I was disgusted by the state of the branch and the gym equipment was atrocious. The fact that monthly subs are paid because of my economic statue the site isn't upkept nor provided with similar class.... See more
Company replied
100% recommend, classes are amazing, great community, cleanliness tip top! Love it here!
Company details
- #15 of 17 best companies in Gym
- #11 of 11 best companies in Fitness centre
About PureGym UK - London Croydon
Written by the company
Membership Help
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
12-20 Crown Hill, CR0 1TB, London, United Kingdom
4.3
Excellent
83 reviews
Replied to 94% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Exception gym
Exception gym, excellent classes at times to suit everyone, friendly, professional trainers
17 June 2023
Unprompted review
Reply from PureGym UK - London Croydon
Hi MM. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Great customer service from the staff…
Great customer service from the staff mostly from ( David, Paul) and the rest, always ready to assist.
Quality and latest equipments in the gym industry, ease to use.
Calm environment to visit after a day’s hard work which helps with my mental well-being.
Thank you guys for your excellent Customer Service.
15 January 2023
Unprompted review
Reply from PureGym UK - London Croydon
Hi Mary. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Very crowded
Very crowded, and the space its not being aired out properly especially when it's very busy, not a great feeling, almost claustrophobic.
Positives: Loads of equipment to work with and close to my home.
4 June 2023
Reply from PureGym UK - London Croydon
Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused. We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. Members can also use the members area via the PureGym app or website, to see how many people are in the gym.
Thanks, PureGym
Love this gym
It was my first time at the gym and it was very clean, spacious and I felt safe and enjoyed my workout
6 June 2023
Unprompted review
Reply from PureGym UK - London Croydon
Hi Janelle. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Nice gym, filled with nice people and great equipment
Great gym, always filled with a positive atmosphere from other people.
17 May 2023
Unprompted review
Reply from PureGym UK - London Croydon
Hi Zacky. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
I turned 60 this year
I turned 60 this year - I have always played a lot of sport - Football, Tennis, Swimming to good levels so did not really feel the need to go to gyms. Over the last few years my fitness levels have dropped for a number of reasons - personal problems, covid, injuries, mental health issues. I only joined this gym 2 weeks ago as something needed to change in my life - best decision I could have made - goal is to lose a stone and get that stomach a bit flatter - made some new friends already, classes are great, staff made me feel welcome, showers great - I am semi retired so it does suit me to pretty much go when I want (using my OAP pass after 9.30am) - I only paid £16 for the first month - had lost confidence somewhat but feeling much better about myself and the sun is on its way too. I am likely to be moving and hoping that I can take this with me - do you have Pure Gyms in Norwich.
15 May 2023
Unprompted review
Reply from PureGym UK - London Croydon
Hi Egbert. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
The personal trainers are friendly
The personal trainers are friendly
The gym has a very community feel
25 April 2023
Unprompted review
Reply from PureGym UK - London Croydon
Hi Rahman. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
The gym was always too crowded
The gym was always too crowded. Not really the fault of PureGym obviously.
20 April 2023
Reply from PureGym UK - London Croydon
Hi Mark. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused. We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. Members can also use the members area via the PureGym app or website, to see how many people are in the gym.
Thanks, PureGym
Reply from PureGym UK - London Croydon
Hi Amanda. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy the classes and using the gym overall!
Thanks, PureGym
The best gym
This gym is really great for me because they even offer a safe cycle parking space. One of the best gyms I’ve ever been 👍 Thank you very much
15 April 2023
Unprompted review
Reply from PureGym UK - London Croydon
Hi Arujun. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
A big gym with lot of space which helps…
A big gym with lot of space which helps when doing your own thing. Staff friendly and approachable enjoyable classes with a good mix on timetable
11 April 2023
Unprompted review
Reply from PureGym UK - London Croydon
Hi Katie. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Best 24/7 Gym in Croydon Borough
Best 24/7 gym in Croydon, a lot better than Purley Pure. Pretty clean and all the equipment is really good and there's a lot of it.
Changing rooms could be cleaner but this is more of a reflection of people coming in 24/7 and not staff.
Also, women's only area is good for those who want to use it.
The only 'bad' thing is parking and the fact it's really busy at peak times (like 5-8pm).
3 April 2023
Unprompted review
Reply from PureGym UK - London Croydon
Hi Young Scoot. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Great gym highly recommend
29 March 2023
Unprompted review
Reply from PureGym UK - London Croydon
Hi Marina. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Day pass is a brilliant idea
Loving the day pass options at Puregym Croydon.
It takes away the pressure! of a membership.
I think most gyms should have this option.
3 March 2023
Unprompted review
Reply from PureGym UK - London Croydon
Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Lovely staff xx
18 February 2023
Reply from PureGym UK - London Croydon
Hi Mrs Dent. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
If you go off peak hours not too busy a…
If you go off peak hours not too busy a lot of free machine.
Don’t have anything to complain..
The cycling course is great !!! But intensive lol be ready
19 February 2023
Reply from PureGym UK - London Croydon
Hi. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Friendly people
Friendly staff and find most of the members the same. Tend to go when it's not going to be busy so easier to get through my workout.
10 February 2023
Unprompted review
Reply from PureGym UK - London Croydon
Hi Eamonn. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Gym studio is always full of dust
Gym studio is always full of dust, cleaners do not clean this part of the gym and it is not hygienical at all. Disgusting!
14 December 2022
Reply from PureGym UK - London Croydon
Hi Daniel - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused.
We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of cleanliness and will be dealt with.
Thanks, PureGym
Challenging and fun classes
Paul’s classes are the best for getting a good workout in a short time. If you want to challenge your mind and body coordination as well as work up a sweat to some awesome music his cycle classes does the job every time.
1 December 2022
Unprompted review
Reply from PureGym UK - London Croydon
Hi Lisa. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy the classes and using the gym overall!
Thanks, PureGym
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