Too many subscriptions meaning the gym is permanently over crowded and being unable to get a decent work out in. The gym either needs extending, or memberships limited. Too many times I entered and left within minutes as nothing was available to use ( i never went at peak times either)

I’ve come back to the gym after a very long spell of serious illness and being banned from exercise for some years. I’d lost my confidence and obviously fitness. Specifically Kirsty and Sarah have been amazing. I’ve felt comfortable in all the classes I’ve attended, been made to feel welcome and I’m really enjoying it.

Customer service was quick and efficient sorted out my issue straight away

Clean, well maintained, good equipment and friendly staff

Excellent GLC class run by Giovanni. And Mark does a great Lift and Core class. Have also done Tariq’s Strength class, which was also great. All are challenging and encouraging, very nice staff.

I love PureGym for the friendly relaxed vibes and atmosphere it provides. The PureGym fitness instructors and super friendly and knowledgeable and always willing to help! A special shout out to Zoe and Ellen for their support and encouragement during the Mind classes I’ve been attending the past month! Those girls are amazing!!😘

No hidden fees, easy as you can use any PureGym anywhere in London. The staff are friendly and helpful. Equipment for all your needs.

Excellent avaliability of m/c's friendly atmophere, polite people ..well mainly..some customers leave a little to be desired

Since joining the gym I can't fault any of the friendly staff or members they have been incredibly welcoming to me I've not had the greatest of confidence but I'm getting there slowly with the help from the staff and members I've met I just wanted to give a massive shout out to Alice who is the gym manager she is also a Personal Trainer who I'm thinking of having and she is the most amazing, kindest caring and supportive and understanding manager and she'll always have time for you if you ever need to someone to talk to or advice you'll please come and join you'll never regret it 💙

Dear PureGym,

Two weeks ago, the changing rooms were designated completely “out of action”. Understandable - these things happen. We were patient, adapted, and carried on with the important business of lifting heavy things, pushing and pulling equipment, and pretending not to notice users arriving and changing clothes next to the vending machines.

Now, the changing rooms are back in use ...but apparently the showers have taken a different career path. There are currently no shower facilities available.

Previously, we were encouraged to experience the gym’s tropical climate. Then, we grew accustomed to being offered the restorative benefits of an Arctic shower. Yes, balance is important.

PureGym Birmingham West now appears to have abandoned its wellness era [exercise followed by an increasingly intimate relationship with cold water] and instead seems to be promoting an organic, “au naturel” approach. I anticipate updated signage: “embrace the bacteria” or “celebrate going without basic hygiene.”

For those training before work, during a lunch break, or after a long day, I’m sure we can all agree that being able to shower is far more adult than relying on wet wipes. I’m sure there is a perfectly good explanation, and hopefully an equally good solution.

I appreciate the long, hot, dry summer, but this apparent water-saving idea is not acceptable, no matter how hard I focus on my intra-workout affirmations of “I’m feeling PureGym good”.

It would be genuinely appreciated if PureGym could provide members at Birmingham West with a clear update on what has caused the shower facilities to remain unavailable, what is currently being done to resolve the issue, and, ideally, when we can expect them to be fully operational again.

Just noting it.

I was motivated and supported by the staff i saw,she’s an amazing person,i also met kind people who were ready to motivate me,i was impressed with the facilities i saw,i have no doubt i will achieve my goals

I liked the new layout and was able to use all the equipment I wanted to use. I liked seeing the timetable for classes up on the wall, so I was able to see if there was anything for me. Everything was very clean

I loved that the environment is so non toxic, thank you

Great range of equipment and the staff are brill

The gym is kept clean, breakages are fixed quickly, the staff are friendly, there’s a just a good atmosphere about the place.

Great place to spend an hour to get fit nice staff they don’t walk past & ignore you,you get a Good Morning or a hello so it’s a thumbs up for the Pure Gym team keep up the good work.

First time visiting the gym. Friendly staff. Plenty of kit. Looks good.