PureGym UK - London Finsbury Park Reviews 95

TrustScore 3 out of 5

3.1

189-219 Isledon Road, N7 7JR London, GB


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Rated 4 out of 5 stars

The gym has undergone a refurb. The new layout and additional equipment have really improved the functionality of the huge space. Even during busy periods it’s possible to access equipment whereas pr... See more

Company replied

Rated 5 out of 5 stars

Open 24/7 & easy to join with several membership options. After visiting website dropped into nearby gym with a few questions, friendly and helpful welcome from management, shown around & all que... See more

Company replied

Rated 3 out of 5 stars

Overall the gym is nice but the women’s only area is very cramped and lack of equipment. The bathrooms are always unclean, no loo paper, no coat hooks, leaks in the bathroom. Ideally there would be mo... See more

Company replied

Rated 5 out of 5 stars

I like the fact there is a woman’s section. It really gives me a peace of mind and helps me feel confident enough to really work out, use / try different equipment without feeling uncomfortable. That’... See more

Company replied


Company details

  1. #15 of 17 best companies in Gym
  2. #11 of 11 best companies in Fitness centre

About PureGym UK - London Finsbury Park

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

  • 189-219 Isledon Road, N7 7JR, London, United Kingdom

3.1

Average

TrustScore 3 out of 5

95 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 94% of negative reviews

Typically replies within 1 week

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Rated 4 out of 5 stars

I really had an amazing time

I really had an amazing time as I didn't go in the peak hours when it is extremely busy.

2 March 2026
Unprompted review
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Reply from PureGym UK - London Finsbury Park

Hi Sarah. Thanks for taking the time to leave this review, we are happy to see this is 4 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym

Rated 2 out of 5 stars

The money was taken from my account and…

The money was taken from my account and when I had my first visit my log number did not work. I had to alert a trainer on duty to let me in after an interrogation and having to prove payment by showing my bank account transaction.
I have lost motivation a bit after working myself up again to start training.

24 October 2025
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Reply from PureGym UK - London Finsbury Park

Hi there - Thank you for taking the time to leave this review, we are sorry to hear of this issue and see this is 2 stars. We would like to apologise for an inconvenience. We can see further entry of the PIN has been recorded, so this may have been a temporary door connection issue. We hope this has not put you off attending the gym and we can continue to welcome you. Thanks, PureGym

Rated 1 out of 5 stars

Different prices when signing up online

Because you charged me £48.99 for a month with a £20 joining fee, to go to any London gym but I actually wanted to pay for my home gym, Finsbury Park which only costs £34.99 a month with a £15 joining fee

29 August 2025
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Reply from PureGym UK - London Finsbury Park

Hi Sydney - Thank you for taking the time to leave this review. We are sorry to hear that the wrong gym was selected during the sign up. So that we can look into this and advise further, please reach out to our Member Services team at member.services@puregym.com or get in touch with us through our social media channels: @puregym on Facebook, or @puregymofficial on Instagram. They’re always ready to assist and ensure things run smoothly for you. Thanks, PureGym

Rated 2 out of 5 stars

Messiest PureGym Going

It's reasonably priced and has everything I need to do my workouts. However, the weights area in particular is consistently an absolute mess! Weights and bars everywhere making the place not only unsightly and and unpleasant space to be in, but fundamentally dangerous (trip hazards). I appreciate this is mainly down to the laziness of my fellow gym users, however I see little effort of staff attempting to keep it tidy and set the 'culture'. In fact, I actively see staff not only ignore the mess but contribute to it by leaving equipment/ weights anywhere when they're done with it and doing a PT session. I've been to other locations and this is by far the messiest!

8 August 2025
Unprompted review
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Reply from PureGym UK - London Finsbury Park

Hi Sam. Thank you for taking the time to leave this review, we always appreciate and take on board member feedback.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

We ask that members return their weights after use, to ensure that the gym remains and safe and tidy environment for our members. However we know that at busier times, weights are not always returned and our team complete regular re-sets of the gym.

We understand that this is sometimes frustrating for our members, and it is included within our Gym Rules that members should return weights after use. Anybody witnessed leaving equipment out of place will be spoken to by our Gym Team.

If you have any specific concerns relating to this matter, please speak with a member of the gym team or the Gym Manager directly, where they will be happy to assist with this further.

Thanks, PureGym

Rated 5 out of 5 stars

Open 24/7, good vibe, economical, lovely staff (friendly & helpful)

Open 24/7 & easy to join with several membership options. After visiting website dropped into nearby gym with a few questions, friendly and helpful welcome from management, shown around & all questions answered.

Great app, user friendly

6 June 2025
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Reply from PureGym UK - London Finsbury Park

Hi Shanta. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 1 out of 5 stars

It’s CHEAP for a reason

This place screams unprofessionalism and rooms are filthy and floors covers in toe nails and hairs. Wouldn’t bother reporting to member services they are too busy gossiping and or hiding in the cupboards to take you seriously. Some PTs are mentally unstable and shouldn’t be doing classes let alone dealing with paying clients. If you have a problem with this place email safespace they will investigate properly. There are better gyms in the area now, this place has lost its touch over the years no equipment, smell bad and no air con.

1 April 2025
Unprompted review
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Reply from PureGym UK - London Finsbury Park

Hi, thank you for taking the time to leave this review. We are sorry to see this is 1 star.

We're sorry to hear that you have concerns surrounding the cleanliness of your gym. We work hard to ensure that our gyms are a safe and comfortable environment for all of our members, and always take member feedback on board.

Please may we ask that you contact us directly to discuss this feedback further? This can either be done with your Gym Manager in the gym, or by contacting our Member Services team on member.services@puregym.com. Member Services do not work within the gym as they offer help and advise online via email or social DM.

Thanks, PureGym

Rated 1 out of 5 stars

Signed up for a day and couldn’t get in…

Signed up for a day and couldn’t get in called for assistance and no one answered

3 May 2025
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Reply from PureGym UK - London Finsbury Park

Hi there - Thank you for taking the time to leave a rating, but I'm sorry to see it's 1 star and that this was your experience. We strive to provide the best service possible, and your feedback is important to us. To help resolve the issue, please reach out to our Member Services team at member.services@puregym.com or get in touch with us through our social media channels: @puregym on X and Facebook, or @puregymofficial on Instagram. They’re always ready to assist and ensure things run smoothly for you. Thanks, PureGym

Rated 5 out of 5 stars

Helpful

Really helpful and easy

14 April 2025
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Reply from PureGym UK - London Finsbury Park

Hi Marcus. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Excellent gym at an affordable price.

17 March 2025
Unprompted review
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Reply from PureGym UK - London Finsbury Park

Hi Ben! Thanks for taking the time to leave this 5 star review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

We do our very best to ensure that our prices are affordable because we believe everyone should have the chance to experience the gym.
We are really happy to hear you enjoy using the gym! Thanks, PureGym

Rated 5 out of 5 stars

Pure gym is ace

Pure gym is ace, exercise classes are accessible during the day. Ease to book class online through the app and can cancel within 4 hrs.This allows others to take your place. Access is easy with brought fob.Ladies only area to workout.

22 January 2025
Unprompted review
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Reply from PureGym UK - London Finsbury Park

Hi Ernestine - Thank you for taking the time to leave this review! Our team do our very best to provide a wide range of classes, so that members have a variety of ways to workout and also do so, in a short amount of time, as we understand some members are crunched for time or just prefer short effective workouts. We are really happy to hear you enjoy using the gym! Thanks, PureGym.

Rated 3 out of 5 stars

This is in reply to my previous feedback…

This is in reply to my previous feedback as I can't reply to PureGym's feedback.
Firstly, thank you for your reply as many establishments do not take the time to reply to any feedback unless it's a "Thanks" for a 5* feedback so I really appreciate the fact that you have taken the time to reply. It would be great if this could be looked into as it's been the situation for a year (since I've been a member). This, IMO, is the only thing that I feel is bad about the gym, everything else is pretty good. It just seems a shame to ruin a good gym session with a cold shower at the end. Thanks again PureGym and really hope this can be sorted.

7 January 2025
Unprompted review
Rated 1 out of 5 stars

I paid for the plus membership

I paid for the plus membership. Because I ticked that I would need disabled access, they blocked me from accessing the gym until I have an appointment and induction with a staff member. They said the disabled code will not work on the standard doors. This information was provided to me after I had completed payment, not before. They also immediately took payment and started my membership immediately even though they won't let me access the gym for a few days. This is misleading. And disability discrimination. I expected immediate access to the gym via a QR code, just like a non-disabled person would receive.
A disabled person is perfectly capable of deciding whether or not they are capable of accessing the gym or not. We know our capabilities more than anyone else. We don't need third party approval. Taking away our choice is discrimination.

PURE GYM have responded to say they need to show me how to use the doors safely. That's just adding insult to injury. I'm perfectly capable of entering a code and going through a door

16 October 2024
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Reply from PureGym UK - London Finsbury Park

Hi there - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused.

When enabling disabled access on a member's account, an induction is required with your local gym staff. This is in order to learn about how to use the doors safely and the rules around it. Safety is important and people's needs vary, this induction is also an opportunity to find if there are other ways we can make the gym even more accessible to you. Thanks, PureGym.

Rated 1 out of 5 stars

1* gym from a 5* chain. Hopefully, something can be done about this.

After moving to London from Aberdeen, I was excited to continue my regular gym routine at Finsbury Park Pure Gym. Unfortunately, this location has been a huge disappointment. The gym is severely mismanaged, and it shows. The staff are usually clustered around the info desk, chatting and having a laugh, while the gym itself is in dire need of attention. Weights and dumbbells are scattered everywhere, which turns each session into a frustrating hunt for matching equipment rather than focusing on the workout itself.

The cleanliness is another major issue. The toilets and sinks often smell like rotten eggs, and it's clear they haven't seen proper cleaning with bleach in a while. For the much higher prices compared to Aberdeen, I expected a better experience, but the quality here is seriously lacking. It's a shame because the gym has potential, but the current state makes it hard to recommend.

19 September 2024
Unprompted review
PureGym UK - London Finsbury Park logo

Reply from PureGym UK - London Finsbury Park

Hi Steven. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused.

It is in the gym rules that members should return their own weights or risk suspension, but at peak times especially it can be hard to police this.

However, staff on site do everything they can while we also have CCTV monitoring the free weights and are looking for new ways to combat this.

We would like to assure you that we are reviewing feedback and will ensure all points raised are addressed in club. We fully understand the importance of cleanliness and this will be dealt with. Thanks, PureGym

Rated 1 out of 5 stars

My grind got me tried to get me a buddy…but no access due to soo called induction whyyyyyy

My friend invited me tried to get me a buddy pass but you have made the processing difficult and insist that I have an induction....pure joke....

Now I couldn't make it count as trying Work out

7 September 2024
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Reply from PureGym UK - London Finsbury Park

Hi Mohamed. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

When signing up for the first time you will need to complete a Health Declaration form.
Within this form if you do require access to the Easy Access doors instead of the Pods an induction will need to be completed.
This can be booked in with the Gym Manager via email.

We look forward to welcoming you soon! Thanks, PureGym

Rated 5 out of 5 stars

great staff

great staff, answered questions easily

23 August 2024
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Reply from PureGym UK - London Finsbury Park

Hi there, it's amazing to hear you had a great experience contacting us, and thank you for the 5* review!

Thanks, PureGym

Rated 4 out of 5 stars

Low cost gym with high quality service…

Low cost gym with high quality service and equipments.

30 July 2024
Unprompted review
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Reply from PureGym UK - London Finsbury Park

Hi Ravin! Thanks for taking the time to leave this 4 star review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

We do our very best to ensure that our prices are affordable because we believe everyone should have the chance to experience the gym.
Hope you enjoy your time with us! Thanks, PureGym

Rated 4 out of 5 stars

The gym is well equipped with state of…

The gym is well equipped with state of the Art Equipment and for a variety of different sports. The only thing I missed was disinfectant. I only found some at the entrance/exit but did my workout in the 1st floor. Disinfectant for cleaning the used devices should be available near by otherwise cleaning gets skipped, which is a no go.

28 July 2024
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Reply from PureGym UK - London Finsbury Park

Hi Eric. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

We do our very best to provide a wide range of equipment/kit so that members have a variety of ways to workout.

We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of supplies being available to members and staff and this will be dealt with. Thanks, PureGym

Rated 5 out of 5 stars
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Reply from PureGym UK - London Finsbury Park

Hi Brad, thank you for the 5* review and welcome to PureGym!

We hope you enjoy your future visits to the gym just as much!

Thanks, PureGym

Rated 5 out of 5 stars

Friendly

Friendly, informative and ultimately persuasive introduction by the manager

16 April 2024
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Reply from PureGym UK - London Finsbury Park

Hi Ian. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

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