Equipment are not clean by lot of gym trainer after they train their personal clients. When trainer keep classes, they never reduce volume which annoys lot of people like me with extreme volume. Toile... See more
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Location
Switch location48-80 Greenwich High Road, SE10 8JL London, GB
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See what reviewers are saying
The spin classes are amazing! The instructors make them fun and create a great atmosphere. The morning ones are a great way to start the day. A new class has started at midday on a Saturday, with a go... See more
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Great trainers and brilliant classes! I’ve been going to the morning classes at PureGym Greenwich, and the trainers are absolutely brilliant. They’re all so good that I honestly can’t even pick a... See more
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I was prompted to rate my puregym again about five minutes before they shut it for maintenance whilst giving me 15 minutes notice. They upgraded my membership so I can access other gyms in the meanti... See more
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Company details
- #15 of 17 best companies in Gym
- #11 of 11 best companies in Fitness centre
About PureGym UK - London Greenwich
Written by the company
Membership Help
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
48-80 Greenwich High Road, SE10 8JL, London, United Kingdom
4.0
Great
60 reviews
Replied to 94% of negative reviews
Typically replies within 1 week
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Visiting as tourist
Hi!
I travel to London sometime and it's very easy to download the app, pay for some sessions and to choose any gym I like
Gyms are fully equipped for my taste and everything is clean and new
14 March 2025
Great trainers and brilliant classes!
Great trainers and brilliant classes!
I’ve been going to the morning classes at PureGym Greenwich, and the trainers are absolutely brilliant. They’re all so good that I honestly can’t even pick a favourite — every session feels motivating, well-run, and worth getting up early for.
My only issue is with the app, which doesn’t work most of the time. But even that doesn’t stop me from booking, because the classes themselves are fantastic.
Highly recommend the gym — just wish the app worked better!
5 October 2025
Reply from PureGym UK - London Greenwich
Hi Iva, thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of classes, so that members have a variety of ways to workout and also do so, in a short amount of time, as we understand some members are crunched for time or just prefer shorter (but effective) workouts.
Our app has lots of features so that members can get the most out of their membership, however, if you have any issues regarding your app, please do not hesitate to reach out to our team at member.services@puregym.com for further assistance! We are really happy to hear you enjoy using the gym overall and we hope to see you back in class very soon! Thanks, PureGym
Reply from PureGym UK - London Greenwich
Hi there - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to see your positive comment! Thanks, PureGym
Air con not working
Alas. In the treadmills area where the running happens, the air con either doesn’t work at all or is so weak you won’t notice. Couldn’t run for more than 20 mins (I run half marathons). Cancelling.
Edit after seeing response: No, there was *no air circulating* in the treadmills area. It wasn’t possible to complete a run. I get that you want to “save energy” (and I don’t buy that it’s about sustainability - this is about money) but if your clients can’t use the facilities then it’s pointless.
29 June 2025
Unprompted review
Reply from PureGym UK - London Greenwich
Hi, thank you for taking the time to leave us this review. We are sorry to see this is 1 star.
We have recently made slight changes to this area, looking at improving energy efficiency. This is both to control our energy usage, but also with a look to reduce our carbon footprint. By law, we have a requirement to provide a certain amount of fresh air based on occupancy levels, and our ventilation system increases and decreases at different times throughout the day and night, making sure we meet these requirements and provide good air movement around the gyms. These levels are based on size of the gym, and occupancy levels, and are regularly monitored.
All member feedback is reviewed, and brought to the attention of our Facilities team, who regularly review any changes we make to our gym facilities and all feedback is taken into account when making any future changes.
Thanks, PureGym
Women’s Showers Need Immediate…
Women’s Showers Need Immediate Attention – PureGym Greenwich
I’ve been a member at PureGym London Greenwich (48–80 Greenwich High Road, SE10 8JL), and unfortunately, the women’s showers have had no warm water for quite some time. This makes it extremely uncomfortable to use them, especially after a workout.
What’s most frustrating is that there’s been no sign, update, or communication from the gym about the issue or any expected timeline for repairs. Warm water is a basic facility that should be consistently available.
I hope this problem is addressed soon, as it really impacts the overall gym experience.
3 June 2025
Unprompted review
Reply from PureGym UK - London Greenwich
Hi Olha, thank you for taking the time to leave us this review. We are sorry to see this is 1 star.
We have recently made slight changes to this area, looking at improving energy efficiency. This is both to control our energy usage, but also with a look to reduce our carbon footprint. Our showers are now set at a temperature of 36C and have a flow rate of 5 litres per minute. These parameters are regularly monitored and we also have regular checks carried out on boilers and associated equipment to ensure the units are operating as they should be across all of our gyms.
On occasion, we can get faults on our water system which is normal. When this happens, there is a process in place to ensure we arrange for our contractors to attend, investigate, and resolve the faults and return the systems back to full working order within a timely manner.
If you believe there may be an issue, please speak to a member of the gym team who will be able to assist further.
All member feedback is reviewed, and brought to the attention of our Facilities team, who regularly review any changes we make to our gym facilities and all feedback is taken into account when making any future changes.
Thanks, PureGym
Complete dog-poop new customer experience
Complete dog-poop. Saturday-went, couldn't get in, couldnt see anyone. The website says it should be staffed. Wanting to have a look around and sign up. Left frustrated. Sunday, double-checked the website said staffed. Still completely locked up, cant find anyone. A staff member, or someone with a PureGyn shirt came to the inner door, opened it, looked straight at me, and then turned heel and walked away. Sunday evening--emailed the contact us email--waste of time, no one ever bothered to answer as of Tuesday night. Monday, janky app, no indication of how to get into the place, app gets confused on my out of country postal code. My phone no. also seems to confuse it. Tues, took a flyer and paid for a day. AND then you get the secret email link to the hidden YT videos about how the goddamn doors work, and went--hate the coffin-like entry experience thru to 'pods' Maybe 'pod' is supposed to be cute, it's not. Did manage to get in, never saw a working human. Did see a sign saying there was No Hot Water, crikey.
So, in the end I did get a workout in. They gots lots of kit. Hate the treadmill times out at 26 minutes (start the slow 4 min cooldown) when there are 7 empty machines beside me.
It's a low price, no service gym. Basic 'rent-my kit' business model. Oh well, could be worse.
3 June 2025
Reply from PureGym UK - London Greenwich
Hi, Thanks for taking the time to leave this review, we're sorry to see it's 2 stars.
It's important to us to receive member feedback, so that we can continue to improve the service we offer our members.
We would really appreciate if you could get in touch directly to provide more information on your PureGym experience, and any areas you feel we could improve, to make sure you have a 5* experience with us.
You can either have a chat to your Gym Manager, or contact our Member Services team on member.services@puregym.com. We look forward to hearing from you!
Thanks, PureGym
Reply from PureGym UK - London Greenwich
Hi Joyce. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you found the signing up process easy and we hope you enjoy using the gym overall!
Thanks, PureGym
Reply from PureGym UK - London Greenwich
Hi there - Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so! We are really happy to hear you enjoy using the gym! Thanks, PureGym
Some of the cable machines in the main…
Some of the cable machines in the main area are missing the carabiner attachments to put handles on, just seems likes once they were put in from open they have not been looked after. The free weights area, the bench's in front of the dumbbells are super wobbly and everything is so close together, basically impossible to walk around with weights without squeezing past people even when there is only a few people in the area.
20 March 2025
Reply from PureGym UK - London Greenwich
Hi, thank you for taking the time to leave this review.
We are equally as disappointed when, from time to time, things go wrong and equipment has to be placed out of order. Regular maintenance checks are undertaken, and any issues identified are escalated to engineers straight away. Sometimes, there may be a small wait whilst engineers attend to fix any issues, but we endeavour to resolve these as soon as possible.
If you have any concerns about specific pieces of equipment in your gym, please notify staff on site as soon as you can.
Thanks, PureGym
I was invited to pure gym by a friend…
I was invited to pure gym by a friend and I like how there’s variety of equipments to help develop. And also how clean and tidy the gym looks and how there’s tissues to use to clean up after yourself and also the fountain.
21 November 2024
Reply from PureGym UK - London Greenwich
Hi there! Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We do our very best to provide a wide range of kit so that members have a variety of ways to workout. See you back in club again soon! Thanks, PureGym
Facilities was clean and spacious…
Facilities was clean and spacious whilst still being busy.
8 March 2025
Reply from PureGym UK - London Greenwich
Hi Moe! Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
Hope you continue to enjoy your time with us! Thanks, PureGym
Reply from PureGym UK - London Greenwich
Hi Alex! Thanks for taking the time to leave this 5 star review. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We love being able to help and chat to our members when given the opportunity to do so.
Hope you continue to enjoy your time with us! Thanks, PureGym
Reply from PureGym UK - London Greenwich
Hi Anders - Thank you for taking the time to leave this review. We always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean environment.
It's great to hear you enjoy using the gym, please continue to have a brilliant time throughout your fitness journey! Thanks, PureGym.
It caters more for the younger user but…
It caters more for the younger user but for no frills gym use it suits me. I’m in my 70s . I use a personal trainer and this has definitely been worthwhile for my physical heath and fitness.
15 December 2024
Reply from PureGym UK - London Greenwich
Hi there. Thanks for taking the time to leave this review, we are happy to see this is 4 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
It's really nice to work out at the…
It's really nice to work out at the Greenwich gym, great atmosphere, great people.
28 December 2024
Reply from PureGym UK - London Greenwich
Hi there - Thank you so much for your feedback! We're glad to hear you enjoyed the friendly staff and great atmosphere. We believe it's essential to create a welcoming and positive environment where our members can feel comfortable and energized.
Our staff works hard to ensure that every experience is enjoyable, and it's wonderful to know that this effort made an impact on your visit. We truly appreciate your support and look forward to seeing you again! Thanks, PureGym.
Weird vibes
Weird vibes. Got locked in for a bit. Maybe just send one email with the code instead of 3 separate with the code only in one.
5 December 2024
Reply from PureGym UK - London Greenwich
Hi Sophia - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused!
If you could get in touch with us directly with the Gym Manager/Member Services to provide more information (which gym, what date/time etc.) we can look into assisting you with this.
There is also an Assist button at the gym entrance you can press, when pressed a local member of staff will come to the door to assist you. Thanks, PureGym.
generally a good all round gym
spacious gym with a good range of equipment and friendly staff and members. Aircon could be cooler especially on a hot day like today especially upstairs where it felt like the heating was on. Also annoying to see a group of youths blatantly piling into a pod to gain entry with only one of them using the keypad, it was after 10pm so no staff on site. But generally this is a good gym.
26 June 2024
Unprompted review
Reply from PureGym UK - London Greenwich
Hi Charlie. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
As an online company, we don't have receptions. However, we have the cylinder POD doors that act as both an entrance and security system.
The POD doors monitor entrance with individual 8 digit code. As well as this, we have staff monitoring the gym, as well as a CCTV team.
Please be assured if Gym Rules are broken, and more than one person is entering with one pin, action will be taken accordingly.
We are reviewing feedback and will ensure these points are addressed in club
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
Hope you continue to enjoy your time with us! Thanks, PureGym
Too hot, smells bad, badly managed
The gym is not worth the money, even though PureGym is already an accessibly-priced brand. It’s extremely hot all year round, with a completely defunct air conditioning system. The upper level smells really bad and has done so for about a year. The classes are extremely oversubscribed and the instructors never bother to check if everyone who turned up actually signed up for the class so they’re constantly way too crowded with not enough equipment and no room to move (on top of the already-hot air temp!).
I’ve been going there for a while and always send feedback via social media but nothing has ever changed and I’ve had enough… yesterday I was in an really full class where lots of people didn’t have the right equipment and even the instructor said the room was quite hot and checked the air con which was supposedly working… so I walked out, I’m fed up. Don’t go there.
22 June 2024
Unprompted review
Reply from PureGym UK - London Greenwich
Hi Ann. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused.
We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Air con in our gyms are automatically regulated by Smart machines, but if there is a persistent issue staff may be able to override it and can certainly report it to be checked by engineers
If you have any concerns the best way to pass them on for practical action is always to get in touch directly with the Gym Manager.
You can approach them in the gym or leave a comment in the feedback box as this is regularly reviewed for updates and improvements. Thanks, PureGym
Gym is clean and very close to my house
7 May 2024
Reply from PureGym UK - London Greenwich
Hi Martin - It's great to hear you're enjoying PureGym, and thank you for the 5* review!
Thanks, PureGym
Reply from PureGym UK - London Greenwich
Hey there - That's awesome to hear and thanks for the 5* feedback!
Thanks, PureGym
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