good air condition. all areas for training, rooms, showers etc. are clean. helpful and kind trainers & cleaners. equipment variety and availebility is very good no matter if you train muscle, fitness,... See more
Company replied
Location
Switch locationLacon House, WC1X 8RW London, GB
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See what reviewers are saying
Whilst the equipment in the gym is great I find a lot of the staff rather unfriendly and not so willing to help. This excuses the one interaction I have had with the manager on a previous date, bu... See more
A huge shout out to Laura, the PT at Holborn. Despite not feeling well on Friday and barely having a voice, she still came to work to be there for us and gave the best classes ever - I appreciate it s... See more
Company replied
I would like to say thanks to Laura PT @Holborn Pure Gym. She is very friendly & polite. Always makes me laugh .Excellent professional, very good knowledge of her job & always ready to help. Very good... See more
Company replied
Company details
- #15 of 17 best companies in Gym
- #11 of 11 best companies in Fitness centre
About PureGym UK - London Holborn
Written by the company
Membership Help
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
Lacon House, WC1X 8RW, London, United Kingdom
4.1
Great
65 reviews
Replied to 94% of negative reviews
Typically replies within 1 week
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Reply from PureGym UK - London Holborn
Hi there. Thanks for taking the time to leave this rating, but I'm sorry to see it's 1 star.
We are always keen to receive feedback so we can improve our service, but it would help us if you could get in touch directly to provide more information about where we may be able to improve.
We'd love to talk to you in more detail, so if you have feedback the best way to pass it on for practical action is always to get in touch directly with the Gym Manager. You can approach them in the gym or leave a comment in the feedback box as this is regularly reviewed and will be taken into consideration for updates and improvements, or you can contact Member Services.
Thanks, PureGym
Broken machines.
Broken machines.
All the concept2 rowing machine footplate are broken on the right in Holborn gym.
31 January 2024
Reply from PureGym UK - London Holborn
Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club.
Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible. If you have any concerns about equipment, please notify staff on site as soon as you can.
Thanks, PureGym
Reply from PureGym UK - London Holborn
Hi, thanks for leaving us this review. We are sorry to see this is 2 stars.
We are sorry to hear this. We do now hope this has been resolved. If you require further help, we advise speaking to Member Services who will be happy to advise and assist you further.
Thanks, PureGym
great time with PureGym…
I am having great time with PureGym Holborn. All the staff are helpful. Am happy to join you guys.
22 December 2023
Reply from PureGym UK - London Holborn
Hi there! Thank you for taking the time to leave this review, we are delighted to see this is 5*s.
It's important to us to provide our members with a great space to work out, in a friendly environment and we're so pleased to hear you are enjoying PureGym!
Unfriendly staff and machines quite…
Unfriendly staff and machines quite close to eachother
10 December 2023
Unprompted review
Reply from PureGym UK - London Holborn
Hi DM. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused. Would you be able to tell us the reason behind your comments and rating so we can better understand this?
Thanks, PureGym
Reply from PureGym UK - London Holborn
Hi Saira. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Laura is the best personal trainer and…
Laura is the best personal trainer and course conductor at Puregym Holborn. She takes care of individual needs and pushes for the best training performance!
17 October 2023
Unprompted review
Reply from PureGym UK - London Holborn
Hi Katrin. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Great classes
I have really enjoyed cycle with Jess, Legs Bums & Tums with Ahmed and Absolute Abs with Laura. These classes are fun and paced well.
It would be great if more Pilates classes were available.
14 October 2023
Reply from PureGym UK - London Holborn
Hi Holly. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy the classes and using the gym overall!
Thanks, PureGym
Best gym in Holborn area
I love this gym and I really enjoy the classes.
Special thanks to Laura who always makes workouts fun! she knows how to motivate you and you really feel like you workout after her classes!
14 August 2023
Unprompted review
Reply from PureGym UK - London Holborn
Hi Giulia. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
I would like to say thanks to Laura PT…
I would like to say thanks to Laura PT @Holborn Pure Gym. She is very friendly & polite. Always makes me laugh .Excellent professional, very good knowledge of her job & always ready to help. Very good attitude towards work & she always have a smile on her face.
5 July 2023
Unprompted review
Reply from PureGym UK - London Holborn
Hi Stelio. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Good range of equipment
Good range of equipment. A gym that anyone can be comfortable in as there is barely anyone there just posing.
Staff are always saying hello and willing to help.
4 July 2023
Reply from PureGym UK - London Holborn
Hi Devina. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
The staff at this branch are circus…
The staff at this branch are circus clowns! They should also train their head muscles (if they have any...) :-D
3 July 2023
Unprompted review
Reply from PureGym UK - London Holborn
Hi Muhammad. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused. Would you be able to tell us the reason behind your comments and rating so we can better understand this?
Thanks, PureGym
best pure gym branch in London
good air condition. all areas for training, rooms, showers etc. are clean. helpful and kind trainers & cleaners. equipment variety and availebility is very good no matter if you train muscle, fitness, cardio or whatever. members who prefer this branch are all kind, respectful people. i feel more comfortable in this branch compared to the others i sometimes visit in central london
10 June 2023
Unprompted review
Reply from PureGym UK - London Holborn
Hi Ali. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Reply from PureGym UK - London Holborn
Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
More early evening classes are needed
We need 45 minute classes in the evenings these are popular and welcomed. Such a shame to see Kate's Zumba class go it was always a full class.
Please do improve your class timetables as it has slipped..
10 May 2023
Unprompted review
Reply from PureGym UK - London Holborn
Hi Maria. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.
Thanks, PureGym.
PureGym Holborn
A huge shout out to Laura, the PT at Holborn. Despite not feeling well on Friday and barely having a voice, she still came to work to be there for us and gave the best classes ever - I appreciate it so much. She had the same positive and motivating energy as always, which in my opinion makes her the best trainer at PureGym. Laura is so passionate about what she does, wants us to push ourselves to our limits, and she has a huge amount of knowledge. We love you Laura, you go girl!
1 May 2023
Unprompted review
Reply from PureGym UK - London Holborn
Hi Chloe. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Its overall good
Its overall good - just need to get rid of that really bad leg press downstairs and then the 1 of the 2 upstairs and replace with a hack squat/pendulum squat/ T bar row as these are all really trendy and would be used way more
19 April 2023
Reply from PureGym UK - London Holborn
Hi. Thanks for taking the time to leave this review, we are happy to see this is 4 stars. We always appreciate and take on board member feedback.
We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.
Thanks, PureGym.
Not good Tried to switch from my pure gym to a…
Tried to switch from my pure gym to a different one which was more convenient to get to. I was told I’d have to pay extra per month, despite the gyms having the same monthly cost. Jokers. Had to leave and join another gym. Well done pure gym. I was a loyal customer for years. Tried talking to people but just got the same automated message on email as I did on their instagram page. What kind of business sacrifices £450 per year for the sake of an extra £45 per year. I can’t suffer greed, pure greed, nothing else. The gym was good though, was run well, I will say that.
26 March 2023
Unprompted review
Reply from PureGym UK - London Holborn
Hi Carl, thank you for leaving us this review. We are sorry to see this is 1 star.
If the gyms were priced the same then there would have been no change to your payment. If the gym you were looking to switch to was more expensive than the one you were currently at then there would have been an increase in price which is something we are not able to alter as all gyms are priced differently due to a number of factors.
We are sorry to hear you decided to cancel and wish you the best of luck with your onward fitness goals.
Thanks, PureGym
Great 24h gym
Great 24h gym, nice staff! Looking to explore more classes, had a good circuit class with trainer Laura 💪🏽
18 February 2023
Reply from PureGym UK - London Holborn
Hi Cubag. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Happy with what pure gym Holborn has to offer
Lots of great equipment, very friendly and helpful staff was given a really in depth tour on 1st visit and this was my 2nd time in pure gym Holborn and have not been disappointed, I have even referred friends of mine to use the gym, look forward to returning again soon :)
19 January 2023
Unprompted review
Reply from PureGym UK - London Holborn
Hi Natalie. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
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