Good range of equipment that it is all looking very tired and in need off some equipment renewal. Also the gym is quite busy due to people occupying the equipment without actively exercising. Eg 1 min... See more
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Location
Switch locationCollingwood Business Centre, N19 4PJ London, GB
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Great equipment, all kinds of cardio, machines and free wights. Can do pretty much anything here Managed to get a great pull session. Was busy but plenty of duplicate machines which is great at pea... See more
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Good but horrible space. Gym is well equipped, although I would recommend to add few more benches (I think there are only a couple if someone wanted to do bench press). The real issue is that second... See more
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Was easy to see the benefits of the type of membership you wanted straight forward to fill in and have received relevant emails to confirm I'm joined up
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Company details
- #15 of 17 best companies in Gym
- #11 of 11 best companies in Fitness centre
About PureGym UK - London Holloway Road
Written by the company
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
Collingwood Business Centre, N19 4PJ, London, United Kingdom
3.2
Average
68 reviews
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
READ ALL - PureGym staff getting fake positive review
PureGym staff must be working overtime getting their mates to drop five-star reviews. Nine in a few days? Bit obvious what’s going on there.
I’ve been at Holloway for 8 years—back around 2020 it was actually a solid gym. Good vibes, friendly staff, people actually cared. Now it’s gone downhill.
Some PTs (not all) seem more interested in taking money than helping. General manager doesn’t even nod when you walk in. Nia—yeah she’s young and learning—but there’s barely any proper guidance, just a lot of sitting on machines chatting with clients, especially on Fridays.
And Cem… always acting like he owns the place, slamming weights every session. Proper annoying when you’re just trying to train.
Check the reviews from before this recent five-star flood—you’ll see people saying the same things.
Not even my situation, but I feel for my friend who’s been dealing with bullying and harassment here. Told her not to leave—this needs sorting properly, and she’s got people backing her.
17 March 2026
Unprompted review
Terrible experience with gym member and 2 PTs
Reiterating my review here as they are trying to cover it up with some fake positive reviews after I posted it - My experience at PureGym Holloway has been extremely disappointing in the last two months. I reported being bullied, harassed and mocked for my accent by another member, yet no real accountability has been taken by management.
What makes this even more shocking is that the same people involved are featured on the gym’s Instagram as “role models.” It’s hard to understand how behaviour like that can be overlooked (I’ve attached a photo on my google review so you can clearly see the individual I am referring to, along with her PT, Cem, who appears to condone this behaviour by continuing to train with her).
I’m only still attending because I’ve been a long-standing member and have friends here who witnessed what happened and agree it was unfair. While there are a few gems in the staff, genuinely skilled PTs are rare, and some feel entitled to ask paying members to move equipment while they train their clients — something that happened to me more than once (with Nia and Cem).
Overall, the lack of accountability and professionalism has been very disappointing.
31 January 2026
Unprompted review
It’s a great gym
It’s a great gym, good space and sufficient equipment
17 February 2026
Unprompted review
Reply from PureGym UK - London Holloway Road
Hi Mish. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We always aim to provide a wide range of kit so members have a variety of ways to workout and it’s great to hear you enjoy using the gym overall! Thanks, PureGym
Good but horrible space
Good but horrible space.
Gym is well equipped, although I would recommend to add few more benches (I think there are only a couple if someone wanted to do bench press). The real issue is that second floor, where is most of the cardio session (treadmill and bikes), has got no windows!! How can you run on a treadmill for an hour against a wall and with no sunlight? That's mental
2 February 2025
Reply from PureGym UK - London Holloway Road
Hi Leonardo - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio, but if you have any specific suggestions on equipment or regarding the layout of the gym, please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.
Lovely gym but wish it had a sauna that…
Lovely gym but wish it had a sauna that would make it perfect
31 July 2025
Reply from PureGym UK - London Holloway Road
Hi there - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback and we are pleased to see this is 4 stars. We don't have pools/saunas etc. as standard in our gyms as our focus is on providing quality fitness equipment while keeping costs affordable for all members. Thanks, PureGym
Reply from PureGym UK - London Holloway Road
Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
The staff get back to your emails…
The staff get back to your emails swiftly and are most helpful
2 July 2025
Reply from PureGym UK - London Holloway Road
Hi Natalia. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
very easy to rejoin.
3 February 2025
Reply from PureGym UK - London Holloway Road
HI Francois! Thank you for taking the time to leave this 5 star review. It is great to hear the re-joining process was straightforward.
Hope you enjoy your time with us! Thanks, PureGym
Only one studio and no entry
Only one studio, when class started. I was told to leave. Went to leave my bag in the car, but couldn’t re enter
13 October 2024
Reply from PureGym UK - London Holloway Road
Hi Berk - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused.
Could you please get in touch directly with the Gym Manager to provide more information (such as date and time etc.) so this can be investigated. Thanks, PureGym.
Everything went wrong
Everything went wrong. The site false advertises an untrue $0 joining fee. The staff knows NOTHING about anything and had to keep referring to the site for basic answers, even management. I can’t join without a UK bank account. The prices are high with basic amenities. I had to purchase a day pass to which I do not get multi gym access or massage chairs capabilities. This gym is a joke.
19 August 2024
Reply from PureGym UK - London Holloway Road
Hi Grace. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
For all monthly memberships we do require a UK bank account which accepts direct debit payments; this is to set up the ongoing collections.
Alternatively if you do not have a UK bank account you can go for a Day Pass (1/3/7/30 days) or a fixed term membership (3-12 months)
These can be purchased with either a debit or credit card.
All promotions are valid for a limited period of time and at the time of re-joining, the promotion may have finished. Thanks, PureGym
Reply from PureGym UK - London Holloway Road
Hi there. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
It would really help us if you could get in touch directly with Member Services to provide more information (such as date and time or names etc.) so this can be properly investigated. Thanks, PureGym
Large well organised gym
Large gym... Plenty of equipment... Bring your own music cos their music is crap... Gym is clean and organised. Would like the staff to be more friendly..
19 June 2024
Unprompted review
Reply from PureGym UK - London Holloway Road
Hi John - It's great to hear you're enjoying PureGym, and thank you for the 4* review!
If you have any specific suggestions please approach the Gym Team or leave a note in the feedback box, which is regularly reviewed anonymously by your Gym Manager.
Thanks, PureGym
TENZIN HARLEY and ANNA BATZA (yoga)
TENZIN HARLEY and ANNA BATZA (yoga): two of the best trainers ever.
4 June 2024
Unprompted review
Reply from PureGym UK - London Holloway Road
Hi Maria - It's awesome to hear you're enjoying PureGym and thank you for the 5* review!
It's always amazing to hear great feedback regarding our trainers and we hope you continue to enjoy your time with us!
Thanks, PureGym
Reply from PureGym UK - London Holloway Road
Hi Sean. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Pull day 8/10
Great equipment, all kinds of cardio, machines and free wights. Can do pretty much anything here
Managed to get a great pull session.
Was busy but plenty of duplicate machines which is great at peak times. Feels like a tardis. Looks small outside but so many areas.
9 March 2024
Reply from PureGym UK - London Holloway Road
Hi. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Too full
Too full
Machines were not as bad as people said
Changing room was clean
Too many people
No staff
Anxiety triggering and no space to work out
Too much money
23 February 2024
Reply from PureGym UK - London Holloway Road
Hi there! Thanks for taking the time to leave this review, but I'm sorry to see it's 1 star. We would like to apologise for any inconvenience caused.
We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day.
Members can also use the members area via the PureGym app or website, to see how many people are in the gym.
We would like to assure you that we are reviewing the points raised and will ensure this is addressed in club. Thanks, PureGym
Was easy to see the benefits of the…
Was easy to see the benefits of the type of membership you wanted straight forward to fill in and have received relevant emails to confirm I'm joined up
23 February 2024
Reply from PureGym UK - London Holloway Road
Hi there, thank you for the 5* review and welcome to PureGym!
We're glad our website layout helped you compared memberships and we hope you enjoy your visits to the gym soon!
Richard, PureGym
Very easy joining,
19 February 2024
Reply from PureGym UK - London Holloway Road
Hi - thank you for the 5* review and welcome to PureGym! We hope you love your new membership with us. Thanks, PureGym
Reply from PureGym UK - London Holloway Road
Hi - it's great to hear you're enjoying PureGym, and thank you for the 5* review! Thanks, PureGym
Reply from PureGym UK - London Holloway Road
Hi Titania, it's great to hear you enjoyed your first visit to PureGym, and thank you for the 5* review!
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