On the whole, it's a good gym that has everything you need and isn't too busy (in off-peak times). The gym is let down by the cleanliness of the men's locker room and toilet/shower. There are often... See more
Company replied
Unit 14 Rosewood Building, Cremer Street, E2 8GX London, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
On the whole, it's a good gym that has everything you need and isn't too busy (in off-peak times). The gym is let down by the cleanliness of the men's locker room and toilet/shower. There are often... See more
Company replied
Gym is good, can get busy but there's lots of equipment. Weights area is nicely spaced, decent amount of cardio machines. Staff seem friendly. Not having Wifi is a nightmare, not sure what the rea... See more
Company replied
I’ve the pleasure of wErking with Robbie Butler as my PT and the progression over 2 months has been amazing. Robbie places extra care on proper form and ensures I achieve my new personal best in eve... See more
Company replied
great gym, great staff and support recieved during workouts around techniques and form to prevent injury.
Company replied
Written by the company
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
Unit 14 Rosewood Building, Cremer Street, E2 8GX, London, United Kingdom
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have been training with Vincent for nearly 3 months now and have seen a great amount of progress. I am an athletic person with some weights experience and prior experience with personal trainers. Vincent has definitely taught me a lot of new information on weight lifting, from which I have seen real results. Vincent is a motivational and highly experienced coach - he has pushed me to new limits and I have become stronger. He is deeply knowledgable of weight and diet requirements and methodically applies this information to your body type. His logical approach is easy to understand and get on board with. If you are a sporty person looking to step up in terms of muscle mass and athleticism I highly recommend!

Reply from PureGym UK - London Hoxton
Is pure gym staff allowed to blame or annoying people here in hoxton ?
I just get there for the second time and while I was working out a guy with clear brown hair , that work for the gym ,start to blame me because I was dressing an heavy metal t -shirt. The singer of the band have a criminal past that's why the pure gym employee was blaming me. I wonder if this guy make the same circus with hip hop or rock shirt. If I go with an Amy Winehouse shirt I would like to have any pure gym staff bother me telling me she was a drug addicted ; what's the point of this?
I suggest pure gym to better choose to who page wages. This guy ruined my mood and my work out today.

Reply from PureGym UK - London Hoxton
Such an amazing experience! Jason made me feel very comfortable and had a lot of patience. I would definitely recommend! Very good for a first-timer like me

Reply from PureGym UK - London Hoxton
Very great service! Wonderful place to go to the gym! Highly recommend

Reply from PureGym UK - London Hoxton
I have a receipt but it says to contact customer support because there was an issue signing me up.

Reply from PureGym UK - London Hoxton
I choose this gym as it seemed to offer a lot more then Better.org gyms. But I have not been able to understand or access the multi gyms pass that I paid for.
I want to change home gym and you keep sending me emails for me to click the link (here) and nothing happens meanwhile I am wasting my money as you keep refusing me entry to other local gyms with little help from your apps as to how to sort this out quickly.
It would be great to have a person either talk with you or an email that made sense so we can move forward.
My home gym is Stratford but my local gym is in Hoxton.
Not sure why it’s not included in my multi pass or why it’s so hard to change my home gym on the app or via email.
Please respond with positive news or I will have to cancel my membership, save my money.
Which would be awful as the gym motivates me so this delay is crucial to my health journey.
Thank you

Reply from PureGym UK - London Hoxton
Frankie was super helpful when I came to view the gym in Hoxton and then great when I decided to sign up! Enjoying the gym so far!

Reply from PureGym UK - London Hoxton
It took 22 minutes for my pin number to come through after buying a day pass, by which time I had to leave and so didn’t even get to use it. I would like a full refund

Reply from PureGym UK - London Hoxton
The gym is great - I like the fact that it's compact / all on one floor yet there's enough equipment.
As a girl in her late 20s who previously had 0 experience in strength training, I found my PT sessions with Robbie Butler and the programme he created for me super helpful. Robbie is very positive and always pushing you to try your best whilst ensuring your form is correct. I would've definitely underestimated my abilities if it wasn't for his encouragement!

Reply from PureGym UK - London Hoxton
They post inaccurate opening times. Also if you have a membership that allows you to use different gyms, certain gyms can be removed without notice, so you can turn up after entering multiple times previously and suddenly find you can no longer enter.
Also the wifi oftne does not work at particular gyms and there is no phone reception at certain gyms. e.g. Hoxton.
Price is good, but product is exasperating. Impossible to find anyone to contact about problems.
If you want a lot of frustrations this is the perfect gym for you.

Reply from PureGym UK - London Hoxton
What a shocking gym, this gym closes all the time saying there is a pipe issues. Washroom is flooded, forever leaking urinal unit in men’s room.
Find another gym to go or you will waste your time, life and money.
The most unreliable gym in London.

Reply from PureGym UK - London Hoxton
I really enjoyed my time there - specially due to my sessions with Robbie Butler. The guy is fun, cares about you and make you sweat during the PT Boxing sessions. Really recommend!

Reply from PureGym UK - London Hoxton
I’ve been doing regular boxing with Robbie since June. The sessions have been really fun and it’s rewarding to see the progress I’ve made with the moves. Working with Robbie has really helped me keep in shape, improve my cardio fitness and kept me motivated with my overall fitness routine. The sessions are a good mix of cardio and core work, with changes/options for the session which keeps it interesting. Robbie is encouraging without being pushy which gets the most of each session. He’s friendly, brings energy, and has a sense of humour, which is a bonus! I’ve really enjoyed working with Robbie and would throughly recommend!

Reply from PureGym UK - London Hoxton
lots of people LOOOVVEEE Ahfreen's Thursdays 18:30pm burn it class in hoxton. Pure gym hoxton needs to do more circuit style classes in the evenings. Ahfreen and Vincent's was the best . please put ahfreen aktar on more evening and weekend classes because her classes are the best. however all her classes are the morning very early which no one can attend.
Also Vincent Metcon class is very good however the times are random time during the day. please make some of them evening. Vincent is also a great instructor.
Robbie's burn it classes are also very good.
One negative: Encourage members to clean equipment after using esp after classes because people sweat over the equipment and just put them straight back and it's unhygienic. Also more cleaning stations in the gym with actual wipes not the spray. So people are encouraged to maintain the cleanliness of the equipment.

Reply from PureGym UK - London Hoxton

Reply from PureGym UK - London Hoxton
Boxing with Robbie has been instrumental to my fitness regime. His enthusiasm and technical ability is a great combination that enables him to deliver super enjoyable and effective sessions. My cardio has improved and the sessions are always fun. Could not recommend Robbie and his boxing sessions more.

Reply from PureGym UK - London Hoxton
I’ve the pleasure of wErking with Robbie Butler as my PT and the progression over 2 months has been amazing. Robbie places extra care on proper form and ensures I achieve my new personal best in every single session. He’s a good sport and great fun to work with. 5* to Robbie, the greatest endorphin booster.
However, I’ve to take a star off because there is always a queue for nearly every strength training equipment even during off-peak and the range is very limited.

Reply from PureGym UK - London Hoxton
I recently had the privilege of embarking on a fitness journey with Robbie Butler as my PT, and I cannot stress enough how phenomenal the experience has been. Over the course of two months, Robbie not only helped me achieve my fitness goals but also instilled in me a newfound passion for fitness, thanks to his unwavering dedication, exceptional expertise, and infectious energy.
Before training with Robbie, I was clueless about proper form and exercise selection. Robbie's extensive knowledge and experience immediately put me at ease. He patiently guided me through each movement, ensuring that my form was correct and maximizing the effectiveness of every exercise.
One of the most remarkable aspects of training with Robbie was his unwavering positive energy and motivation. His vibrant personality and enthusiasm were contagious, creating an atmosphere of excitement and determination during each session. No matter how challenging the workout, Robbie always motivated me to push harder.
What truly sets Robbie apart is his meticulous approach to crafting personalized training sessions. He understood my goals and tailored each session.He ensured that every workout was challenging yet achievable, allowing me to progress steadily and witness tangible results week after week.
I wholeheartedly recommend Robbie to anyone seeking an exceptional personal training experience.Trust me, you won't be disappointed!

Reply from PureGym UK - London Hoxton
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.