PureGym UK - London Hoxton Reviews 78

TrustScore 4 out of 5

3.9

Unit 14 Rosewood Building, Cremer Street, E2 8GX London, GB


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Rated 3 out of 5 stars

On the whole, it's a good gym that has everything you need and isn't too busy (in off-peak times). The gym is let down by the cleanliness of the men's locker room and toilet/shower. There are often... See more

Company replied

Rated 3 out of 5 stars

Gym is good, can get busy but there's lots of equipment. Weights area is nicely spaced, decent amount of cardio machines. Staff seem friendly. Not having Wifi is a nightmare, not sure what the rea... See more

Company replied

Rated 4 out of 5 stars

I’ve the pleasure of wErking with Robbie Butler as my PT and the progression over 2 months has been amazing. Robbie places extra care on proper form and ensures I achieve my new personal best in eve... See more

Company replied

Rated 5 out of 5 stars

great gym, great staff and support recieved during workouts around techniques and form to prevent injury.

Company replied


Company details

  1. #15 of 17 best companies in Gym
  2. #11 of 11 best companies in Fitness centre

About PureGym UK - London Hoxton

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

  • Unit 14 Rosewood Building, Cremer Street, E2 8GX, London, United Kingdom

3.9

Great

TrustScore 4 out of 5

78 reviews

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1-star

Replied to 94% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Vincent PT - highly recommend if you want to max results

I have been training with Vincent for nearly 3 months now and have seen a great amount of progress. I am an athletic person with some weights experience and prior experience with personal trainers. Vincent has definitely taught me a lot of new information on weight lifting, from which I have seen real results. Vincent is a motivational and highly experienced coach - he has pushed me to new limits and I have become stronger. He is deeply knowledgable of weight and diet requirements and methodically applies this information to your body type. His logical approach is easy to understand and get on board with. If you are a sporty person looking to step up in terms of muscle mass and athleticism I highly recommend!

1 July 2024
Unprompted review
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Reply from PureGym UK - London Hoxton

Hi there! Thanks for taking the time to leave this review, we are delighted to see it's 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

We love being able to help and chat to our members when given the opportunity to do so. It is great to hear about your fitness journey, and the impact Vincent has had.

We hope you continue to enjoy your time with us! Thanks, PureGym

Rated 1 out of 5 stars

Pure gym Ranger

Is pure gym staff allowed to blame or annoying people here in hoxton ?
I just get there for the second time and while I was working out a guy with clear brown hair , that work for the gym ,start to blame me because I was dressing an heavy metal t -shirt. The singer of the band have a criminal past that's why the pure gym employee was blaming me. I wonder if this guy make the same circus with hip hop or rock shirt. If I go with an Amy Winehouse shirt I would like to have any pure gym staff bother me telling me she was a drug addicted ; what's the point of this?
I suggest pure gym to better choose to who page wages. This guy ruined my mood and my work out today.

7 May 2024
Unprompted review
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Reply from PureGym UK - London Hoxton

Hi Andrea. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused on your visit.

It would really help us if you could get in touch directly with the Gym Manager to provide more information (such as date and time or names etc.) so this can be investigated. Thanks, PureGym.

Rated 5 out of 5 stars

Such an amazing experience

Such an amazing experience! Jason made me feel very comfortable and had a lot of patience. I would definitely recommend! Very good for a first-timer like me

21 April 2024
Unprompted review
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Reply from PureGym UK - London Hoxton

Hi Constance - It's great to hear you're enjoying PureGym, and thank you for the 5* review!

Thanks, PureGym

Rated 5 out of 5 stars

Very great service

Very great service! Wonderful place to go to the gym! Highly recommend

24 April 2024
Unprompted review
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Reply from PureGym UK - London Hoxton

Hi Kevin - It's great to hear you're enjoying PureGym, and thank you for the 5* review and recommendation!

Thanks, PureGym

Rated 1 out of 5 stars

I have a receipt but it says to contact…

I have a receipt but it says to contact customer support because there was an issue signing me up.

22 April 2024
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Reply from PureGym UK - London Hoxton

Hi there, we're sorry to see this 1 star review!

As we require more info to help, please drop our Member Services team a message on (member.services@puregym.com) with your accurate email address, mobile number and DOB - So they can find your account and advise accurately on any issues .

We look forward to getting this sorted for you!

Thanks, PureGym.

Rated 2 out of 5 stars

I choose this gym as it seemed to offer…

I choose this gym as it seemed to offer a lot more then Better.org gyms. But I have not been able to understand or access the multi gyms pass that I paid for.
I want to change home gym and you keep sending me emails for me to click the link (here) and nothing happens meanwhile I am wasting my money as you keep refusing me entry to other local gyms with little help from your apps as to how to sort this out quickly.

It would be great to have a person either talk with you or an email that made sense so we can move forward.
My home gym is Stratford but my local gym is in Hoxton.
Not sure why it’s not included in my multi pass or why it’s so hard to change my home gym on the app or via email.

Please respond with positive news or I will have to cancel my membership, save my money.
Which would be awful as the gym motivates me so this delay is crucial to my health journey.

Thank you

18 March 2024
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Reply from PureGym UK - London Hoxton

Hi Michelle. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We offer various memberships; this includes various multi-access and PLUS memberships which, depending on which gyms you need access too, will vary in price.

Membership changes can be made online via your Members Area under Manage Your Membership. Any changes just need to be made 4 working days prior to the direct debit date.

If already made a change this month or have corporate discount included please reach out to our Member Services team who can action this on you behalf. Thanks, PureGym.

Rated 5 out of 5 stars

Great!!

Frankie was super helpful when I came to view the gym in Hoxton and then great when I decided to sign up! Enjoying the gym so far!

28 February 2024
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Reply from PureGym UK - London Hoxton

Hi there - Thank you for the 5* review and welcome to PureGym!

We're super happy to hear Frankie was helpful!

Richard, PureGym

Rated 1 out of 5 stars

day pass disaster

It took 22 minutes for my pin number to come through after buying a day pass, by which time I had to leave and so didn’t even get to use it. I would like a full refund

8 February 2024
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Reply from PureGym UK - London Hoxton

Hi, thanks for leaving us this review. We are sorry to see this is 1 star.

We are sorry to hear this. We do hope this has now been resolved. If you require any further help, we advise contacting Member Services via email or social media. They will be happy to advise and assist you further.

Thanks, PureGym

Rated 5 out of 5 stars

Great PT sessions with Robbie (coming from a newbie to strength training!)

The gym is great - I like the fact that it's compact / all on one floor yet there's enough equipment.
As a girl in her late 20s who previously had 0 experience in strength training, I found my PT sessions with Robbie Butler and the programme he created for me super helpful. Robbie is very positive and always pushing you to try your best whilst ensuring your form is correct. I would've definitely underestimated my abilities if it wasn't for his encouragement!

12 January 2024
Unprompted review
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Reply from PureGym UK - London Hoxton

Hi Mags,

Thank you for the review! It's so nice to hear how you're getting on with your membership at PureGym London Hoxton, and the support you have received from Robbie.

Keep up the great work!

Rated 1 out of 5 stars

They post inaccurate opening times/ no wifi

They post inaccurate opening times. Also if you have a membership that allows you to use different gyms, certain gyms can be removed without notice, so you can turn up after entering multiple times previously and suddenly find you can no longer enter.

Also the wifi oftne does not work at particular gyms and there is no phone reception at certain gyms. e.g. Hoxton.

Price is good, but product is exasperating. Impossible to find anyone to contact about problems.

If you want a lot of frustrations this is the perfect gym for you.

28 December 2023
Unprompted review
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Reply from PureGym UK - London Hoxton

Hi Kenneth. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club where possible.

Thanks, PureGym

Rated 1 out of 5 stars

What a shocking gym

What a shocking gym, this gym closes all the time saying there is a pipe issues. Washroom is flooded, forever leaking urinal unit in men’s room.
Find another gym to go or you will waste your time, life and money.
The most unreliable gym in London.

1 December 2023
Unprompted review
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Reply from PureGym UK - London Hoxton

Hi there, thanks for leaving us this review. We are sorry to see this is 1 star.

We are also sorry to hear this. We are equally as disappointed when a gym has to close but it is the best and safest option for all our members and staff whilst the issues are rectified. They work hard to re-open the gym as soon as is safely possible.

Thanks, PureGym

Rated 5 out of 5 stars

Join PT session with Robbie

I really enjoyed my time there - specially due to my sessions with Robbie Butler. The guy is fun, cares about you and make you sweat during the PT Boxing sessions. Really recommend!

1 October 2023
Unprompted review
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Reply from PureGym UK - London Hoxton

Hi Gustavo. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Boxing with Robbie Butler

I’ve been doing regular boxing with Robbie since June. The sessions have been really fun and it’s rewarding to see the progress I’ve made with the moves. Working with Robbie has really helped me keep in shape, improve my cardio fitness and kept me motivated with my overall fitness routine. The sessions are a good mix of cardio and core work, with changes/options for the session which keeps it interesting. Robbie is encouraging without being pushy which gets the most of each session. He’s friendly, brings energy, and has a sense of humour, which is a bonus! I’ve really enjoyed working with Robbie and would throughly recommend!

6 November 2023
Unprompted review
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Reply from PureGym UK - London Hoxton

Hi Emily. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy the classes and using the gym overall!

Thanks, PureGym

Rated 4 out of 5 stars

Good

lots of people LOOOVVEEE Ahfreen's Thursdays 18:30pm burn it class in hoxton. Pure gym hoxton needs to do more circuit style classes in the evenings. Ahfreen and Vincent's was the best . please put ahfreen aktar on more evening and weekend classes because her classes are the best. however all her classes are the morning very early which no one can attend.

Also Vincent Metcon class is very good however the times are random time during the day. please make some of them evening. Vincent is also a great instructor.

Robbie's burn it classes are also very good.

One negative: Encourage members to clean equipment after using esp after classes because people sweat over the equipment and just put them straight back and it's unhygienic. Also more cleaning stations in the gym with actual wipes not the spray. So people are encouraged to maintain the cleanliness of the equipment.

26 October 2023
Unprompted review
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Reply from PureGym UK - London Hoxton

Hi Carris. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.

Thanks, PureGym.

Rated 5 out of 5 stars

Nice gym

Nice gym .. Good value for money

13 October 2023
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Reply from PureGym UK - London Hoxton

Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Good gym

Gym is really nice and personal trainer is helping a lot.

15 October 2023
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Reply from PureGym UK - London Hoxton

Hi Genna. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Boxing with Robbie has been…

Boxing with Robbie has been instrumental to my fitness regime. His enthusiasm and technical ability is a great combination that enables him to deliver super enjoyable and effective sessions. My cardio has improved and the sessions are always fun. Could not recommend Robbie and his boxing sessions more.

31 August 2023
Unprompted review
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Reply from PureGym UK - London Hoxton

Hi KRA. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear such positive feedback regarding our PT's and your journey so far! We hope you continue to enjoy using the gym overall!

Thanks, PureGym

Rated 4 out of 5 stars

We’re here to WERK!

I’ve the pleasure of wErking with Robbie Butler as my PT and the progression over 2 months has been amazing. Robbie places extra care on proper form and ensures I achieve my new personal best in every single session. He’s a good sport and great fun to work with. 5* to Robbie, the greatest endorphin booster.

However, I’ve to take a star off because there is always a queue for nearly every strength training equipment even during off-peak and the range is very limited.

14 July 2023
Unprompted review
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Reply from PureGym UK - London Hoxton

Hi Wendy. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Robbie Butler - The Best Personal Trainer!

I recently had the privilege of embarking on a fitness journey with Robbie Butler as my PT, and I cannot stress enough how phenomenal the experience has been. Over the course of two months, Robbie not only helped me achieve my fitness goals but also instilled in me a newfound passion for fitness, thanks to his unwavering dedication, exceptional expertise, and infectious energy.
Before training with Robbie, I was clueless about proper form and exercise selection. Robbie's extensive knowledge and experience immediately put me at ease. He patiently guided me through each movement, ensuring that my form was correct and maximizing the effectiveness of every exercise.
One of the most remarkable aspects of training with Robbie was his unwavering positive energy and motivation. His vibrant personality and enthusiasm were contagious, creating an atmosphere of excitement and determination during each session. No matter how challenging the workout, Robbie always motivated me to push harder.
What truly sets Robbie apart is his meticulous approach to crafting personalized training sessions. He understood my goals and tailored each session.He ensured that every workout was challenging yet achievable, allowing me to progress steadily and witness tangible results week after week.
I wholeheartedly recommend Robbie to anyone seeking an exceptional personal training experience.Trust me, you won't be disappointed!

3 July 2023
Unprompted review
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Reply from PureGym UK - London Hoxton

Hi April. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear such positive feedback regarding our PT's and that you enjoy using the gym overall!

Thanks, PureGym

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