The gym is a very good atmosphere and has a lots of machines. The only downfall I experienced is that the classes keep getting cancelled. They introduced a new policy if there is less than 3 people bo... See more
Location
Switch location151-161 High Road, IG1 1RS Ilford, GB
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I have been a member of ilford Gym last 3yrs and really pleased of IEVA a fitness trainer becoming a manager Since she started taking classes I personally so got motivated I always remarked her... See more
Company replied
Its an excellent gym.Always well maintained and clean.All the personal trainers are cheerful ,friendly and helpful at all times. However ,it would be helpful if the gym could improve the class schedu... See more
Company replied
It states 24hrs gym and they are closed down early. So I got these day passes and I booked them for Christmas and to find out its closed. At least let us know when booking the day pass that the gym is... See more
Company replied
Company details
- #15 of 17 best companies in Gym
- #11 of 11 best companies in Fitness centre
About PureGym UK - London Ilford
Written by the company
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
151-161 High Road, IG1 1RS, Ilford, United Kingdom
4.3
Excellent
232 reviews
Replied to 94% of negative reviews
Typically replies within 1 week
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Good experience gym is too cold though.
1 January 2026
Reply from PureGym UK - London Ilford
Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Temperatures/air con in our gyms are automatically regulated by Smart machines, but if there is a persistent issue staff may be able to override it and can certainly report it to be checked by engineers! We hope to see you back in the gym soon! Thanks, PureGym
Reply from PureGym UK - London Ilford
Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Very nice gym community and the staff…
Very nice gym community and the staff are very lovely
28 December 2024
Reply from PureGym UK - London Ilford
Hi Eva- Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so and we are really happy to hear you enjoy using the gym overall! Thanks, PureGym
It was a peaceful and welcoming…
It was a peaceful and welcoming experience. I had thought it would be much more daunting than I imagined since I haven't worked out in a long time. I love the female area of the gym.
14 November 2025
Reply from PureGym UK - London Ilford
Hi there - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy the aspect of having a dedicated women's workout space, we are proud to be able to offer this in some of our gyms! Thanks, PureGym
Joining was simple
Joining was simple - I just wish the discount codes would have worked
15 October 2025
Reply from PureGym UK - London Ilford
Hi there - Thanks for taking the time to leave this review—we always appreciate and take on board member feedback. All promotions are valid for a limited time, so if the code didn’t work at the time of joining, it’s possible the offer had already ended. Additionally, a few gyms are excluded from certain promotions, which could also be why the code wasn’t applied. You can find details of these exclusions in our Terms & Conditions. Thanks, PureGym
Happy with the membership discount.
Happy with the membership discount.
Also being able to freeze my account for a month and say money while I was on holiday.
7 July 2025
Reply from PureGym UK - London Ilford
Hi Jen - Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so! We are really happy to hear of this experience and see your positive comment for a member of the team! Thanks, PureGym
Locker thief girl & conveniently absent staff
I'm a new member. Just the third day today and my locker padlock gets tampered with by a girl. I saw her moving my locker padlock around as I was on the rowing machine opposite. I thought the girl was confused but as soon as I shouted Excuse Me, she left! I still did not suspect theft till at end of session after an hour, I found that my padlock code had been completely changed _ she was trying out all combinations! How disturbing! There was no member of staff around to report it to in the gym. I told another gym user lady who kindly got up and we both knocked at many doors to report the attempted crime. I emailed straightaway but no one responds. I wanted them to check CCTV then & there, but not a single staff member could be found. I have emailed an hour ago to Pure Gym but no response. They should put up a sign 'thieves operate here'. Now I will go tomorrow and try speaking to staff. But what a waste of time and peace!
9 July 2025
Unprompted review
Reply from PureGym UK - London Ilford
Hi Yasmin. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We are sorry to learn of your recent experience in the gym. Here at PureGym, we do advise that when attending the gym, members are responsible for their own belongings. Whilst we understand your frustration in regard to this matter, as detailed within our gym rules which are agreed to upon membership commencement:
• Members are solely responsible for their own belongings when visiting PureGym. PureGym accepts no responsibility for any loss or damage to property.
If you would like to discuss this further so this can be investigated, please speak to your Gym Manager directly during staffed hours (typically Monday-Friday from 9am-5pm), or contact our Member Services team via email or social media DM and they will be back in touch as soon as they can.
Thanks, PureGym.
I am finding the App super annoying
I am finding the App super annoying. It is not accepting my PIN, is it because my membership officially kicks in from 02/06 ? Not pleased at the moment !!
28 May 2025
Reply from PureGym UK - London Ilford
Hi, thanks for leaving us this review. We are sorry to see this is 2 stars.
We are sorry to hear this. We would advise reaching out to Member Services via email or social media DM as they will be able to take a look and advise you further.
Thanks, PureGym
Been going for 6 months, great gym!
Good equiptment, nice staff, always clean and maintained, would definitely recommend coming here. Been going for 6 months
15 April 2025
Unprompted review
Reply from PureGym UK - London Ilford
Hi Musa - Thank you so much for your feedback! We're glad to hear you enjoyed the friendly staff and range of equipment. We believe it's essential to create a welcoming and positive environment where our members can feel comfortable and energized.
Our staff works hard to ensure that every experience is enjoyable, and it's wonderful to know that this effort made an impact on your visit. We truly appreciate your support and look forward to seeing you again! Thanks, PureGym.
Reply from PureGym UK - London Ilford
Hi Melisa - Thank you for taking the time to leave this review. We always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean environment.
It's great to hear you enjoy using the gym, please continue to have a brilliant time throughout your fitness journey! Thanks, PureGym.
getting fit and healthy and using the…
getting fit and healthy and using the equipment’s.
15 April 2025
Unprompted review
Reply from PureGym UK - London Ilford
Hi Amin - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
Our team do our very best to provide a wide range of equipment so that members have a variety of ways to workout so it's good to see you have been happy with this. We are really happy to hear you enjoy using the gym! Thanks, PureGym.
Great gym
Great gym, clean and tidy. All equipment’s are working in good condition.
2 April 2025
Unprompted review
Reply from PureGym UK - London Ilford
Hi Mathew. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Reply from PureGym UK - London Ilford
Hi Nicolas. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Reply from PureGym UK - London Ilford
Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Very good classes
Very good classes, good trainers. I njoy the classes so much.
1 April 2025
Unprompted review
Reply from PureGym UK - London Ilford
Hi Safa. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Very good gym
1 April 2025
Unprompted review
Reply from PureGym UK - London Ilford
Hi Redwan. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Very good gym...very happy with…
Very good gym...very happy with service...very happy with staff too..
1 April 2025
Unprompted review
Reply from PureGym UK - London Ilford
Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Reply from PureGym UK - London Ilford
Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
The worst possible gym so far
The worst possible gym so far. This gym does not have any equipment at all except some weights and old cardio machines. I have never seen a gym this filrthy. Machines are cleaned once a year maybe. Smells sweaty allover the place. Changing room stinks. Maybe they got stuck in the evolution 30 years back.
31 March 2025
Unprompted review
Reply from PureGym UK - London Ilford
Hi Fuad, thank you for taking the time to leave this review.
We're sorry to hear that you have concerns surrounding the cleanliness of your gym. We work hard to ensure that our gyms are a safe and comfortable environment for all of our members, and always take member feedback on board.
Please may we ask that you contact us directly to discuss this feedback further? This can either be done with your Gym Manager in the gym, or by contacting our Member Services team on member.services@puregym.com.
Thanks, PureGym
Assistant manager Polly is great
Assistant manager Polly is great! Polly is always very helpful, and goes above and beyond when when asked for help or guidance with anything
27 March 2025
Unprompted review
Reply from PureGym UK - London Ilford
Hi Marsha! Thanks for taking the time to leave this 5 star review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We love being able to help and chat to our members when given the opportunity to do so; it is great to hear about your experience with Polly. Enjoy your next workout! Thanks, PureGym
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