I used to be a member at the Pure Gym in Charlton, but decided to switch to the Kidbrooke branch as it is closer to my home in Blackheath. It turned out to be the worst decision I could have made.
The atmosphere is deeply unwelcoming. The staff carry themselves with an air of arrogance, and any request for assistance is met as though they are doing you an enormous favour.
The manager, Franklin Naranjo, is particularly unapproachable. He appears unwilling to address legitimate concerns, whether about the excessive heat in the gym, the cleanliness of certain machines, or the policy — or apparent lack of one — regarding groups of teenagers monopolising equipment for extended periods.
I will be cancelling my membership at this branch. In my view, a gym should be a welcoming environment where staff are willing to help when needed — and I say this as someone who is perfectly confident using the equipment and does not require much assistance in the first place.

The behaviour of one of the trainers, Jamiel, was wholly unacceptable and has left both myself and my friend feeling disrespected, unsafe, and utterly disappointed with the standards upheld at your facility.

During our workout, Jamiel approached us and, without any polite request or professional communication, told my friend—a paying member—to “shut the f up” on two separate occasions. This was accompanied by rude gestures and other offensive, dismissive, and unprofessional language. His justification was that we had not moved a barbell with weights, but the truth is we were still using it at the time. Once we had finished, we promptly returned the equipment to its proper place.

What exacerbated this situation further was the response from the manager, Andrew, who later arrived with a condescending and confrontational tone. Rather than addressing Jamiel’s serious misconduct, Andrew chose to question whether my friend was a personal trainer—a completely irrelevant point that sidestepped the core issue of abusive behavior by a Pure Gym employee.

Under no circumstances should any staff member feel entitled to use foul, abusive, or disrespectful language toward paying members. The lack of professionalism displayed by both Jamiel and Andrew has severely undermined our trust in your gym’s commitment to member safety and respect.

As a result, we have already frozen our memberships and hereby request permanent cancellation with immediate effect. We will not be continuing our membership next month.

There primary aim is to promote PT trainers. So the induction is quite poor it took literally 10 minutes. The PT had an attitude problem at Kidbrooke pure gym. I had to see the manager who was pleasant and gave good tips. The induction programme for new starters is unacceptable it instils zero confidence.I would not recommend.

Kasia, as always, delivered such a fantastic class! She has an amazing way of keeping everyone motivated and making the workout both fun and challenging. I always leave feeling stronger, uplifted, and full of energy. Her attention to detail and encouragement make a huge difference – she really brings out the best in us. Thank you, Kasia, for your consistency, positivity, and for making every session something to look forward to!

The machines look outdated and were not clean

Kidbrooke gym has had lots of issues but not having paper towels to wipe down equipment during hot periods is frankly unacceptable. This is then compounded by the fact that you can’t contact the gym. On the website it that you should be able to email this gym, when you try to the link doesn’t take you anywhere. They say their feedback matters to them, but they’re pretty good at making sure there is no way that you can actually access them.

Paid for a day pass and gym was closed lol

Duty manager very helpful

Worst ! Got one day pass at 10£ to test for the first time. When I reached the gym - London kidbrook it didn’t accept the pin in the app. It emergency staff reach out button didn’t work as it’s unmanned. Tried calling services and they redirected me to the button. Help online didn’t answer either ! Got an email that membership is suspended and I have to talk to non existent gym manager ! This is a joke. ?

Easy to use and quick code

Jamiels Saturday morning pump class is absolutely brilliant, he keeps everyone in formation and it really feels like a team effort. Morale in the class is great and the energy keeps you wanting to come back every week. Instructions are clear and you always leave sweating! Highly recommend!

I regularly attend exercise classes at the London Kidbrooke Village gym, particularly those led by Louis, Jamiel, and Dammy. They are all highly dedicated instructors who make every session both challenging and motivating, constantly encouraging you to push your limits. Even if it seems like they aren’t watching, they always are—ready to step in and correct your posture to ensure you’re exercising safely and effectively.

The gym keeps having problems and has no access on certain days, what about compensation for the customer?

My experience at PureGym was not good. I came to London to spend Christmas with one of my friends. On boxing day she wanted to go to the gym and I signed up for a day pass to tag along with her. I walked her through a quick routine and chatted with her while she finished. The following day I got an email from a Cassandra Bartaloni informing me my membership is suspended and I am liable to incur payment fees while it is suspended. She accused me of "using PureGym facilities to conduct personal training". I informed her this was not the case as I do not do any personal training and was tagging along with my friend as opposed to staying at her place. I found this move to be extremely discriminatory and preemptive.

The quality of different gym locations changes. Meaning some have much more equipment than others despite the amount of people in the surrounding area. Staff are generally welcoming. Average gym atmosphere.

I cannot recommend Kasia highly enough! She is absolutely amazing. Every session with her is incredibly well-organized and professional. Kasia's extensive knowledge and expertise shine through in everything she does, and she always knows how to tailor the workouts to meet my needs. Thanks to her guidance and support, I feel so much better both physically and mentally. If you're looking for a top-notch personal trainer, Kasia is the one!

Kasia was my PT at Pure Gym Kidbrooke, and the impact she had on my fitness journey was incredible. She pushed me in ways I would never have done on my own, leading to outstanding results. Thanks to her guidance, I improved my eating habits, became stronger, and overall feel so much better. Kasia helped me build a new lifestyle that I will carry with me forever. Her expertise and dedication are exceptional, and I am immensely grateful for her work. I highly recommend Kasia—she truly knows what she’s doing!

TribeFitness, best PT. Always so helpful, great workouts, great classes and makes gym fun. Very thankful to have him around and would highly recommend

Great gym. Good range of classes. Friendly staff.

Good clean Gym with friendly staff