No showers for 10 days. No hot water. No explanation email to members. Staff said plumbers having trouble fixing boiler. Members not given option to use other local gyms until fixed which happ... See more
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Location
Switch location67-71a High Street, SE13 5JX London, GB
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See what reviewers are saying
What made my experience great is the atmosphere I felt so welcome. Furthermore, when using the app it made my journey easier as it was guiding me step by step and to use the machine properly even at t... See more
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The experience at the Lewisham gym is great overall however, one major negative factor is women’s bathroom. I would give that a zero It needs a serious revamp. The piping is visible alongside mouldy w... See more
Company replied
Often overcrowded but that's understandable, especially in London. What really annoys me is the male toilets are always dirty and smells terrible. This is the main reason why I'll be cancelling my mem... See more
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Company details
- #15 of 17 best companies in Gym
- #11 of 11 best companies in Fitness centre
About PureGym UK - London Lewisham
Written by the company
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
67-71a High Street, SE13 5JX, London, United Kingdom
3.6
Average
108 reviews
Replied to 94% of negative reviews
Typically replies within 1 week
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Good Gym, But Serious Locker Security Issue – Please Read Before Joining
The gym itself is decent – good equipment and friendly, helpful staff. However, I feel compelled to warn fellow members and prospective customers about a serious and ongoing security problem with the lockers.
The majority of lockers in the changing rooms have defective locking mechanisms or damaged, bent doors. Given the state of them, I strongly suspect this is the result of repeated forced entry by thieves targeting gym-goers.
My suspicions were recently confirmed in the worst possible way. After a 10-minute shower, I returned to find my locker had been crowbarred open. Despite using one of the few lockers with a reliable mechanism and a sturdy padlock, the door had simply been wrenched open, rendering the padlock completely useless. Fortunately, nothing appeared to have been taken, but my belongings had clearly been searched. Out of caution, I spent the entire following day cancelling bank cards, securing accounts, changing my flat's locks and taking steps to guard against potential identity theft and card skimming.
When I reported the incident to the police, I was told I was the third person that same day to report a locker break-in at this gym. I also raised the matter with staff, who were sympathetic and acknowledged they had been flagging the locker situation to group management for some time.
To be transparent, this is not a new problem. I have been a member for several years and the lockers deteriorated so badly a couple of years ago that only around 5% were usable. Management did eventually act – but rather than investing in a more robust solution, they replaced the broken lockers with the exact same model that had already proven wholly inadequate. Predictably, they are now deteriorating again in the same way.
I appreciate that PureGym's Terms and Conditions state that customers use lockers at their own risk. However, it is entirely reasonable to expect a secure place to store your valuables at a gym. The current lockers are simply not fit for purpose, particularly for a busy urban location like Lewisham. I would strongly urge management to invest in quality, robust lockers appropriate for the environment.
In the meantime, my advice to members is simple: keep your valuables with you at all times while you work out. Don't make the same mistake I did.
8 March 2026
Unprompted review
Poor staff response and unprofessionalism
Poor staff response and unprofessionalism
I am extremely disappointed with the level of customer service at PureGym Lewisham. On this occasion, one member of staff was inside the office while I was knocking on the door for assistance, and another was watching me from a distance on the main gym floor. Despite clearly seeing me, neither made any effort to respond or offer help.
Even at the time of writing this feedback, while seated near the office, I can still see a member of staff watching me from a distance without providing any assistance. This behaviour feels dismissive and unprofessional.
As a paying member, I expect staff to be approachable, attentive, and willing to assist members when needed. Unfortunately, this has not been my experience, and I urge management to take this feedback seriously and address staff conduct and customer service standards.
23 December 2025
Unprompted review
Reply from PureGym UK - London Lewisham
Hi Nas- Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused by your recent experience. It would really help us if you could get in touch directly with the Gym Manager to provide more information (such as date and time or names etc.) so this can be investigated further. We love being able to help and chat to members when given the opportunity to do so and we're sorry to learn this has not met this standard. Alternatively, you can email our team at member.services@puregym.com with any concerns your queries you have and they will be happy to assist with this. Thanks, PureGym.
Reply from PureGym UK - London Lewisham
Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of classes, so that members have a variety of ways to workout and also do so, in a short amount of time, as we understand some members are crunched for time or just prefer shorter (but effective) workouts. It’s great to hear you enjoyed your recent class and we hope you continue to enjoy using the gym overall! Thanks, PureGym
Great facility and the staff are also…
Great facility and the staff are also very helpful
22 October 2025
Reply from PureGym UK - London Lewisham
Hi Razib. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to members when given the opportunity to do so and it’s great to hear you enjoy using the gym overall! Thanks, PureGym
No showers for 10 days
No showers for 10 days. No hot water. No explanation email to members.
Staff said plumbers having trouble fixing boiler. Members not given option to use other local gyms until fixed which happened previously.
Seems this is an attempt to quietly shut down shower option to save money.
7 October 2025
Unprompted review
Reply from PureGym UK - London Lewisham
Hi Adam - Thank you for taking the time to leave this review, we are sorry to see this is 2 stars. We would like to apologise for any inconvenience caused and assure you that this has been escalated by the gym management team. Though the club does have hot water, this has been an issue during the gyms unstaffed hours. With any further update, the gym will ensure members are notified. Thanks, PureGym
The experience at the Lewisham gym is…
The experience at the Lewisham gym is great overall however, one major negative factor is women’s bathroom. I would give that a zero It needs a serious revamp. The piping is visible alongside mouldy walls. It’s making me not want to shower there and the lockers are really bad. Compared to the other pure gyms, this one is really bad and i’m not too sure why nothing has been done about this; as it’s been like this a while. Also, as I have chest issues- may experience issues, if I stay in the bathroom for long. If something could be done about this please, as I want my gym experience to be great overall. But the gym itself is good.
22 September 2025
Reply from PureGym UK - London Lewisham
Hi there - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are working alongside the contacted cleaning team and facilities management, to ensure concerns are addressed in club. We fully understand the importance of cleanliness and will be dealt with. We are glad to hear that you are enjoying the gym overall! Thanks, PureGym
Puregym were very friendly and professional
PureGym were very friendly and professional in resolving an issue with my new membership and I have now joined PureGym and did my first Circuits class which was great. Thank you.
18 June 2025
Unprompted review
Reply from PureGym UK - London Lewisham
Hi Caroline. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
PureGym has been my gym for a year now
PureGym has been my gym for a year now, I missed a payment and admin fees were added on the same day, I spoke to George, the manager at my gym (Lewisham) who gave me valuable information on contacting the right email, after a quick message to the members enquiry email explaining that I am currently working part-time and very limited hours, the extra fees were pardoned and I only had to pay my usual monthly charge as long as I made payment within a short deadline.
They replied quickly and politely, which was an added bonus because my workout plan wasn't interrupted.
29 May 2025
Unprompted review
Reply from PureGym UK - London Lewisham
Hi Brian. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you found the signing up process easy and we hope you enjoy using the gym overall!
Thanks, PureGym
Lewisham pure gym is a fab gym
Lewisham pure gym is a fab gym. Great equipment. Good mix of people. I have been to classes which are all good. Fantastic value
22 March 2025
Unprompted review
Reply from PureGym UK - London Lewisham
Hi Eve! Thanks for taking the time to leave this 5 star review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We do our very best to provide a wide range of classes, so that members have a variety of ways to workout and also do so, in a short amount of time, as we understand some members are crunched for time or just prefer shorter (but effective) workouts.
This also includes ensuring that our prices are affordable because we believe everyone should have the chance to experience the gym.
We are really happy to hear you enjoy using the gym! Thanks, PureGym
I was bullied in the class l booked on…
I was bullied in the class l booked on Friday in the middle of the whole class by the instructor he was extremely aggressive/
He kept on with gestures which made me feel uncomfortable
5 March 2025
Reply from PureGym UK - London Lewisham
Hi Nancy - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We have a zero-tolerance policy on any form of harassment or inappropriate behaviour and take any concerns of this nature seriously.
We ask that any concerns are raised with the gym manager directly, or to safespace@puregym.com; a confidential means of alerting us to any behavioural concerns. We please ask that you get in touch with further details, to allow us to conduct a full investigation into this matter. Thanks, PureGym.
Love this gym
Love this gym. I can just get on with my workouts in a safe clean & friendly environment
10 March 2025
Unprompted review
Reply from PureGym UK - London Lewisham
Hi Mike - Thank you for taking the time to leave this review. We always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean environment.
It's great to hear you enjoy using the gym, please continue to have a brilliant time throughout your fitness journey! Thanks, PureGym.
Soon as payment was successful my…
Soon as payment was successful my account got suspended
7 February 2025
Reply from PureGym UK - London Lewisham
Hi there. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
It would really help us if you could get in touch directly with Member Services to provide more information (such as membership details) so this can be properly investigated.
Please note if not yet completed your Health Declaration form or selected disabled access upon sign up a suspension will be in place until the form has been filled out or an induction is completed with the Gym Manager. Thanks, PureGym
Easy to join and get started
Easy to join online and get started. Really good gym induction with Mischa, lots of classes immediately available for me to attend, at convenient times.
6 January 2025
Reply from PureGym UK - London Lewisham
Hi there - Thank you so much for sharing your feedback, we always value and take into consideration what our members have to say.
We aim to make the start of your fitness journey as smooth as possible, so it's fantastic to hear that your experience joining us was easy and straightforward. Enjoy your workout sessions! Thanks, PureGym.
Ok gym a bit dirty especially the…
Ok gym a bit dirty especially the changing rooms, also when equipment has broken it’s not replaced or fixed for a long time. Blue roll needs to be replaced when it’s run out, staff don’t seem to care.
28 December 2024
Reply from PureGym UK - London Lewisham
Hi there - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club.
Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment are fixed as soon as possible, if any should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible.
If you have any concerns about equipment, please notify staff on site as soon as you can. We fully understand the importance of supplies being available to members and staff and this will be dealt with. Thanks, PureGym.
Overcrowded and dirty toilets
Often overcrowded but that's understandable, especially in London. What really annoys me is the male toilets are always dirty and smells terrible. This is the main reason why I'll be cancelling my membership in the new year.
1 November 2024
Reply from PureGym UK - London Lewisham
Hi Matteo. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. Wr are sorry to hear that you'll be leaving us!
We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of cleanliness and will be dealt with. Thanks, PureGym
Amazing GYM
29 August 2024
Reply from PureGym UK - London Lewisham
Hi Petit - It's great to hear you're enjoying PureGym, and thank you for the 5* review!
Thanks, PureGym
Reply from PureGym UK - London Lewisham
Hi Ancuta-Daniela - It's great to hear you're enjoying PureGym, and thank you for the 5* feedback regarding our Gym Team!
Thanks, PureGym
Friendly gym with good range of…
Friendly gym with good range of equipment but no natural light and music is far too loud. Know your audience. There are very few people who want House blasting out from every speaker.
8 July 2024
Unprompted review
Reply from PureGym UK - London Lewisham
Hi Marc. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
Staff should undertake regular volume checks for the safety and comfort of our members, but if you approach the Gym Manager with more info they can look into this. Thanks, PureGym
Reply from PureGym UK - London Lewisham
Hi Joseph - It's great to hear you're enjoying PureGym, and thank you for the 4* review!🙌
If you have any feedback that'll improve your experience, just let your Gym Team know!
Thanks, PureGym
Reply from PureGym UK - London Lewisham
Hey JA - That's awesome to hear and thanks for the 5* feedback!
Thanks, PureGym
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