Some of the Staff at the Leytonstone branch have attitudes that smell worse than the toilets. The Stratford branch is a refreshing change, offering a much better example of how to provide Customer Ser... See more
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Location
Switch location628 High Road, E11 3DA London, GB
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See what reviewers are saying
My experience in pure gym have been good, every time that I go to train, I can train without problem using all the required equipment that you have in all yours branch. Just, could you put mirrors in... See more
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I've only been a gym member for about 2 months, so I'm relatively new to this world. People/staff are nice here, the machines I've used so far work well. It's a small gym, but well equipped. One thi... See more
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Received a membership as a gift and it’s the best present I got this year. PureGym is the top dog when it comes to accessibility, simplicity, and efficiency. All the essentials are there — free weight... See more
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Company details
- #15 of 17 best companies in Gym
- #11 of 11 best companies in Fitness centre
About PureGym UK - London Leytonstone
Written by the company
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
628 High Road, E11 3DA, London, United Kingdom
3.1
Average
88 reviews
Replied to 94% of negative reviews
Typically replies within 1 week
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Some of the Staff at the Leytonstone…
Some of the Staff at the Leytonstone branch have attitudes that smell worse than the toilets. The Stratford branch is a refreshing change, offering a much better example of how to provide Customer Service, would recommend people go to. Stratford rather than Leytonstone
9 August 2025
Reply from PureGym UK - London Leytonstone
Hi- Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so and we’re proud to have such dedicated teams at our clubs. It would help us if you could get in touch directly with Gym Manager to provide more information regarding your concerns (such as date and time or names etc.) so that this be looked into further and escalated where appropriate. Your feedback means a lot and we wish to continue to create a safe and welcoming space for all members. Thanks, PureGym
Thieves cancelled my membership but…
Thieves cancelled my membership but still charged me and refused to reimburst. Will not allow you to cancel by email by phone or by letter?? Need to make a complaint to trsding standards as standards are non existent.
26 January 2025
Reply from PureGym UK - London Leytonstone
Hi there - Thank you for taking the time to leave a rating, but I'm sorry to see it's 1 star. We strive to provide the best service possible, and your feedback is important to us. So that we can look into this and advise further, please reach out to our Member Services team at member.services@puregym.com or get in touch with us through our social media channels: @puregym on Facebook, or @puregymofficial on Instagram. Thanks, PureGym
Not good. Expensive.
No other good options. Normally broken machines out of service for several weeks. toilets usually stink and showers are filthy. Only one bench. expensive prices. Some equipment like flat bar attachments are broken and not lubricated so feels very bad to use. The cleaner vacuums during peak hours making it very inconvenient when he's vacuuming close around peoples feet its almost hilarious as everyone has to shuffle around (consistently). Also for example there was notices the gym will be closed during a certain time but this was not communicated on the app or online so people who physically seen the notice poster in the gym will know. Poor.
18 September 2025
Unprompted review
Reply from PureGym UK - London Leytonstone
Hi there - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible. If you have any concerns about equipment, please notify staff on site as soon as you can. If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.
Really simple and quick to sign up.
31 August 2025
Reply from PureGym UK - London Leytonstone
Hi there - Thank you so much for sharing your feedback—we’re thrilled to see your 5-star review! We aim to make the start of your fitness journey as smooth and hassle-free as possible, so it’s fantastic to hear that joining us was easy for you. We’re excited to have you as part of our community and look forward to supporting you in reaching your fitness goals! Thanks, PureGym
Great Gym
Always being greeted by polite members of staff. The constant upgrades of equipment ensures my workouts are always on point. I appreciate the regular cleaning and excellent state of the gym.
28 August 2025
Unprompted review
Reply from PureGym UK - London Leytonstone
Hi Leti - Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It's great to see your positive feedback on the gym team and facilities! Thanks, PureGym
Should be better for the money…
This is the fourth Puregym I've used over the years, and it's the least well equipped out of the four. The others had two of each machine, Leytonstone doesn't even have one of some of them (no bicep curl machine, no tricep extention machine) and only one chest press machine, one shoulder press machine,one leg press machine (although there is a free weights one). On the plus side, there's four double pully machines you can work your chest on, plus several pullys that seem only set up for tricep work. The free weights area is small and could do with another couple of benches. It's usable if it's not mobbed, but considering it's priced at the higher end for a puregym I think the kit should at least be the equal of the Ilford puregym, which is cheaper.
18 July 2025
Unprompted review
Reply from PureGym UK - London Leytonstone
Hi Mike - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio, but if you have any other/specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.
Leytostone high Street
When an equipment breaks down it takes Pure gym long time to fix it, staff are not friendly at all,
2 July 2025
Unprompted review
Reply from PureGym UK - London Leytonstone
Hi, thank you for taking the time to leave this review.
We are equally as disappointed when, from time to time, things go wrong and equipment has to be placed out of order. Regular maintenance checks are undertaken, and any issues identified are escalated to engineers straight away. Sometimes, there may be a small wait whilst engineers attend to fix any issues, but we endeavour to resolve these as soon as possible.
If you have any concerns about specific pieces of equipment in your gym, please notify staff on site as soon as you can.
Thanks, PureGym
Bathrooms always dirty and the…
Bathrooms always dirty and the dispensers of broken soaps, tools always broken and also dirty.
26 June 2025
Unprompted review
Reply from PureGym UK - London Leytonstone
Hi Martina, thank you for taking the time to leave this review.
We're sorry to hear that you have concerns surrounding the cleanliness of your gym. We work hard to ensure that our gyms are a safe and comfortable environment for all of our members, and always take member feedback on board.
Please may we ask that you contact us directly to discuss this feedback further? This can either be done with your Gym Manager in the gym, or by contacting our Member Services team on member.services@puregym.com.
Thanks, PureGym
lockers need a padlock. Make sure you have one
Good selection of gym machines. Gym is good value for money
2 June 2025
Unprompted review
Reply from PureGym UK - London Leytonstone
Hi David. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Pure Gym Experience
I started training at Pure Gym Leytonstone for more than 5 years. Anytime I go to work out, there is a friendly atmosphere, clean and enough space to do my stuff...Gym is no longer a hobby for me but a way of life...this is why where I work out is good to be in a good environment!
12 May 2025
Unprompted review
Reply from PureGym UK - London Leytonstone
Hi Eduard - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
A few issues recently.
There is currently two stairmasters out of order so can never get on one. The abductor machine has been broken for weeks as has the ab crunch. This does impact my workout. They also desperately need a calf machine of some sort and a machine bicep curl. Other than that it is an awesome gym.
3 April 2025
Unprompted review
Reply from PureGym UK - London Leytonstone
Hi Chris, thank you for taking the time to leave this review.
We are equally as disappointed when, from time to time, things go wrong and equipment has to be placed out of order. Regular maintenance checks are undertaken, and any issues identified are escalated to engineers straight away. Sometimes, there may be a small wait whilst engineers attend to fix any issues, but we endeavour to resolve these as soon as possible.
If you have any concerns about specific pieces of equipment in your gym, please notify staff on site as soon as you can.
Thanks, PureGym
New Gym Possibly
I decided to go with a mate and check out his PureGym before joining. The day pass was £12 and I feel like that's quite a high amount to pay. I would like to join PureGym and feel they should offer a discounted price for new members who sign up directly after a day pass. The day pass amount could be deducted from the sign up fee as an incentive for new members.
19 February 2025
Reply from PureGym UK - London Leytonstone
Hi Corey - Thank you for taking the time to leave this review! We understand that cost is an important factor when choosing a gym, and we strive to provide value by offering a clean, well-equipped, and welcoming environment for all our members.
Our goal is to ensure you have a safe and enjoyable space to focus on your fitness while keeping things affordable. We truly appreciate your feedback and will continue working hard to meet your expectations. Thanks, PureGym.
Membership awareness
It seems like I joined the gym with a free gym buddy membership although I was charged the full amount of a monthly membership now I have to run after the gym so I get a refund for the money I was charged wait for two days and then subscribe again pay the fee which is not a problem so then I can continue my training.
3 January 2025
Reply from PureGym UK - London Leytonstone
Hi there. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
All PLUS members will be able to invite a chosen Free Friend to join them 4 times a month at their home club.
They will send a direct link and once all filled out you will be added as their chosen buddy moving forward.
If signed up online via our website you can join on a fixed term membership, day pass or monthly membership.
It would really help us if you could get in touch directly with Member Services to provide more information to look into this further. Thanks, PureGym
I enjoy doing my workout classes and I…
I enjoy doing my workout classes and I feel good after every session!
4 February 2025
Unprompted review
Reply from PureGym UK - London Leytonstone
Hi Jeanette - Thank you for taking the time to leave this review, we always appreciate and take on member feedback.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym.
Lots of faulty equipment
Waits for equipment, lots of equipment needing repairing, small workout areas, uncomfortable vibe, wouldn’t recommend
8 January 2025
Reply from PureGym UK - London Leytonstone
Hi Ursula - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club.
Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment are fixed as soon as possible, if any should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible. If you have any concerns about equipment, please notify staff on site as soon as you can. Thanks, PureGym.
Great gym, great price, a little unfriendly.…
I quite like Puregym because it really does make a decent gym experience cheap and accessible. The locations are incredibly dense and there is almost always an option wherever I am in London or the UK. My only complaint is that the model doesn't quite work for a local gym experience. In the 5ish years I've been a member I have never been offered a spot by PT or even approached by a PT. They rarely make eye contact or say hello. It's weird because I would have thought that fostering a friendly approachable atmosphere in the gyms would be the best way for them to make money. I find the PTs cliquey, unavailable and sometimes downright unfriendly. As I said though, for the price, the equipment and cleanliness is excellent, just train your PTs to be a bit nicer.
29 December 2024
Reply from PureGym UK - London Leytonstone
Hi Chris - Thank you for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We do our very best to ensure that our prices are affordable because we believe everyone should have the chance to experience the gym. Our PTs don't tend to directly approach people to offer sessions as we don't want to bother people in their training but our PT's are certainly happy to help when we can! Feel free to approach, strike up a conversation and it can be taken from there. We are really happy to hear you enjoy using the gym! Thanks, PureGym.
Staff helpful and friendly .
18 December 2024
Reply from PureGym UK - London Leytonstone
Hi Peter – Thank you for leaving this review! Our team genuinely enjoys assisting and connecting with our members whenever we can, so it's wonderful to hear that you've had such a positive experience with us. We're thrilled to know that you're happy with both the gym and the support from our team. Thanks again, PureGym.
Reply from PureGym UK - London Leytonstone
Hi David. Thanks for taking the time to leave this review, we are happy to see this is 4 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
General the gym is not too bad but it's…
General the gym is not too bad but it's very dirty,poor maintenance not good ventilation and because of that fill like you training in sauna smell bad aswell.People training with the shoes they wear outside most of the people stink as well I know it's not your fault.
14 December 2024
Reply from PureGym UK - London Leytonstone
Hi Dilyan - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of cleanliness and will be dealt with. Thanks, PureGym.
I met one of your employees at Pure Gym…
I met one of your employees at Pure Gym Leytonstone called Sean. He was fantastic and made me fill at ease. He went through everything with me at the Set up a nd the signing on process. 10 out of 10 for his help.
4 November 2024
Reply from PureGym UK - London Leytonstone
Hi Robert – Thank you for leaving this review! Our team genuinely enjoys assisting and connecting with our members whenever we can, so it's wonderful to hear that you've had such a positive experience with us. We're thrilled to know that you're happy with both the gym and the support from our team. Thanks again, PureGym.
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