The experience was good overall, good gyms, the only thing is, no customer service phone. I had a couple of incidents, my PIN failed, it was a problem to solve it cause there is no way to communicate... See more
Company replied
Location
Switch locationZenith Buildings, E14 7LB London, GB
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A refresh is needed. Having used other pure gym branches, I am comparing how Limehouse gym is to those braches and it is below what I expect. Certain equipment looks like it needs some fixing, t... See more
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Problems that I reported since I started using their service are yet to be fixed. Namely: 1-Machines out of order: Either get rid of them or repair them. 2-Shower rooms that occasionally reek. 3... See more
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I absolutely love the classes at this gym! The instructors are enthusiastic and competent, and I always leave a class with a big smile on my face. Each instructor brings their own unique style, making... See more
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Company details
- #15 of 17 best companies in Gym
- #11 of 11 best companies in Fitness centre
About PureGym UK - London Limehouse
Written by the company
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
Zenith Buildings, E14 7LB, London, United Kingdom
3.9
Great
98 reviews
Replied to 94% of negative reviews
Typically replies within 1 week
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Its a great gym
Its a great gym, lovely location, great equipment, big space and very clean.
26 February 2026
Unprompted review
Reply from PureGym UK - London Limehouse
Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of equipment so that members have a variety of ways to workout and we are really happy to hear you enjoy using the gym overall! Looking forward to seeing you back soon! Thanks, PureGym
Easy to follow instructions and gym was…
Easy to follow instructions and gym was tidy with good equipment. Good value for money.
My only gripe was the showers had no shelves or hooks to put your stuff on and the water only flows for what feels like 5 seconds! But I guess that is why it is cheap!
Would use again
27 September 2025
Reply from PureGym UK - London Limehouse
Hi, thank you for your feedback! We’re so glad to hear you found everything easy to process—that’s exactly what we aim for. We’re here to make your fitness journey as smooth and enjoyable as possible! If you have any additional feedback you would like to discuss further, please do not hesitate to speak to the Gym Manager directly and they will be happy to look into this for you! Thanks, PureGym
The experience was good overall
The experience was good overall, good gyms, the only thing is, no customer service phone. I had a couple of incidents, my PIN failed, it was a problem to solve it cause there is no way to communicate with anyone in real time. I had to skip those two times, looking desperately for someone to help online.
12 May 2025
Reply from PureGym UK - London Limehouse
Hi Luisa. Thanks for taking the time to leave this review, we are happy to see this is 4 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We are sorry to learn of your recent PIN issues. We're afraid we no longer accept inbound calls from members, however our Member Services team are always eager to help as soon as they can! If you wish to discuss these issues further, please email our team at member.servces@puregym.com and they will be happy to look into this for you to prevent this instance from happening again. Alternatively, if you are at the gym and experiencing access issues, please press the call for assistance buzzer in the gyms entrance, and a member of staff will be with you as soon as they can. We apologise for any inconvenience caused by this and we hope to see you back in the gym soon. Thanks, PureGym
Not the best experience
The gym setting and equipment are unarguably cheap, often prompting injuries and making the experience stressful.
The choice of machines and placement are poor, in quality and utility. At peak times is incredibly difficult to have a decent training.
24 September 2025
Reply from PureGym UK - London Limehouse
Hi Klajdi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. It would really help us if you could get in touch directly with the Gym Manage to provide more information on your concerns. Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible. If you have any concerns about equipment, please notify staff on site as soon as you can. Thanks, PureGym
Recommended
Equipment is plenty. Feel good to go there and exercise. Liked the Zumba classes . Very good location. Like the vibe and facilities.
19 November 2025
Reply from PureGym UK - London Limehouse
Hi there - Thanks for taking the time to leave this review, we are happy to see this is 4 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It would be great to know where we can improve, please do let us know! Thanks, PureGym
The service at the Limehouse branch is…
The service at the Limehouse branch is pathetic. Most of their staff very unfriendly & appears to be grumpy all the time , they’re not approachable . I go to the gym for so many reasons to relax . The last thing is to come across someone who has no customer etiquette. I’ve considered ending my membership but instead I go there in the evening to avoid the morning staff , it’s quite inconvenient for me but everything for my sanity & peace of mind will do . Avoid this branch by all means . Though access to variety of equipment is immensely great .
18 February 2025
Unprompted review
Reply from PureGym UK - London Limehouse
Hi Belinda - Thank you for taking the time to leave this review, we are sorry to hear that this has been your experience and see that this is 2 stars. It would help us if you could get in touch directly with Gym Manager to provide more information regarding your concerns (such as date and time or names etc.) so that this be looked into further. Thanks, PureGym
Reply from PureGym UK - London Limehouse
Hi Shaun - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. Enjoy your workouts! Thanks, PureGym
The team at Limehouse always make me work hard but with a smile
The team at Limehouse always make me feel welcome and in their own gentle way push me hard - much harder than I would ever do on my own! jt
10 January 2025
Reply from PureGym UK - London Limehouse
Hi John - Thank you for taking the time to leave this review! We’re delighted to hear that you’re having such a brilliant experience in our gym.
Helping our members achieve their goals and feel their best is what drives us every day, and your kind words mean the world to us. Keep up the amazing work—we’re excited to continue supporting you on your fitness journey! Thanks, PureGym.
Nice gym.
Good equipment. Nice environment. A bit cold in the air and also in the showers, otherwise fully ok.
28 December 2024
Reply from PureGym UK - London Limehouse
Hi Per - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
Our team do our very best to provide a wide range of equipment so that members have a variety of ways to workout so it's good to see you have been happy with this. Temperatures and air conditioning in our gyms are automatically regulated by Smart machines, but if there is a persistent issue staff may be able to override it and can certainly report it to be checked by engineers. We are really happy to hear you enjoy using the gym! Thanks, PureGym.
Why is pure gym using Women to cleaners…
Why is pure gym using Women to clean the men’s changing rooms and men’s showers. Are men doing the same in woman showers.
3 January 2025
Unprompted review
Reply from PureGym UK - London Limehouse
Hi Gary - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. I am sorry to hear about your experience at the gym. We do have male cleaners who may need to enter the changing rooms or male staff in cases of an emergency, but they are not able to enter without notice. They must knock before entering to ensure that it is safe for them to enter out of respect for the female members and staff. The same applies for male changing rooms with female cleaners. Thanks, PureGym.
Gym is way too small…
Gym is way too small…. No tour offered when I first arrived. Just not an experience I would repeat
16 December 2024
Reply from PureGym UK - London Limehouse
Hi Jamal - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. Please be aware due to the situation of our gyms it isn't always possible to extend the site itself, however, we are always looking to expand and improve our facilities where possible, so please keep an eye out for updates. If you have any specific suggestions regarding the layout of the gym please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.
Reply from PureGym UK - London Limehouse
Hi Samuel - Thank you so much for taking the time to leave a review. We always value feedback from our members and are glad to hear you're happy with the space available in the gym.
We strive to create an environment where everyone can comfortably work out without feeling crowded, so it’s great to know that’s been your experience. We're thrilled that you enjoy using the gym, and we’ll continue working to provide a spacious and welcoming atmosphere. Thanks again, PureGym.
Yesterday I did visit with my friend…
Yesterday I did visit with my friend Maria I loved it the area and everything thank you
27 October 2024
Reply from PureGym UK - London Limehouse
Hi Mamta - Thank you for taking the time to leave this review. We always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean environment.
It's great to hear you enjoy using the gym, please continue to have a brilliant time throughout your fitness journey! Thanks, PureGym.
Good value for money
Good value for money, enough equipment to keep me busy and challenging classes to push my limits. Made few acquaintances which is always nice. It get very busy at peak time and need to wait for equipment sometimes but that's expected.
15 October 2024
Unprompted review
Reply from PureGym UK - London Limehouse
Hi Naomi - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback.
Our team do our very best to provide a wide range of equipment so that members have a variety of ways to workout so it's good to see you have been happy with this.
Please do feel free to ask to switch in with a member while they rest between sets during busy times, this can also help you keep an even pace between sets.
We are really happy to hear you enjoy using the gym! Thanks, PureGym
Reply from PureGym UK - London Limehouse
Hi Lallu - Thank you so much for sharing your feedback, we always value and take into consideration what our members have to say.
We aim to make the start of your fitness journey as smooth as possible, so it's fantastic to hear that your experience joining us was easy and straightforward. Enjoy your workout sessions! Thanks, PureGym
Nice clean local gym
Nice clean local gym, very approachable staff.
13 September 2024
Unprompted review
Reply from PureGym UK - London Limehouse
Hi Paul, thank you for taking the time to leave this review, we are delighted to see this is 5*s.
It's important to us to provide our members with a great space to work out, in a clean and friendly environment and we're so pleased to hear you are enjoying PureGym!
Thanks, PureGym
Very good gym and trainers.
I've been attending the gym for the past 2 months, and it has been an incredibly rewarding experience. The facilities are top-notch, offering a wide variety of equipment and classes that cater to all fitness levels. What truly sets this gym apart, however, is the outstanding staff and their commitment to helping every member achieve their fitness goals.One of the standout trainers is Connor Hurst. From my first day, Connor has been exceptionally supportive and knowledgeable.He takes the time to understand your personal goals and tailors workouts to meet your specific needs. Whether you're a beginner or an experienced athlete, Connor's guidance ensures you are challenged and motivated.
Connor's positive attitude and encouraging demeanor make every session enjoyable. He has a knack for pushing you just enough to exceed your limits while always prioritizing safety and proper technique. Thanks to Connor's help, I've seen significant improvements in my strength, endurance, and overall fitness.
Overall, attending this gym has been a fantastic decision for my health and well-being. With dedicated trainers like Connor, you can be confident that you're in good hands and on the right path to achieving your fitness goals. I highly recommend this gym to anyone looking to make a positive change in their life.
29 May 2024
Unprompted review
Reply from PureGym UK - London Limehouse
Hi Ioana. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Easy and straightforward...Good clear…
Easy and straightforward...Good clear instructions!
10 April 2024
Reply from PureGym UK - London Limehouse
Hi Ismael. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Reply from PureGym UK - London Limehouse
Hi Maychel - It's great to hear you're enjoying PureGym, and thank you for the 5* review!
Thanks, PureGym
Had a great start
It's a great time spent in Pure Gym so far,
Pure Gym provides the healthy, safe and positive environment to be at, rather than just some working out machines and equipments.
I came across some stuff there which were very helpful. Although the place was very busy and you need to stay a while to get your turn or place on a tool, general hygiene and wide space are maintained perfectly.
13 February 2024
Reply from PureGym UK - London Limehouse
Hi Omar. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
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