Definitely value for money, decent equipment, clean facilities. One issue, whenever a female cleaner enters the Male changing rooms they don’t knock, just walk in. I was once naked at the time. That’... See more
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Location
Switch location7 Balcombe Street, NW1 6NA London, GB
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Easy sign up process, scanned qr code right at door and completed process. Was in within 2 minutes. Wide range of machines, equipment and space to train without being right under someone's nose.... See more
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One of the best gyms in the borough of Westminster, you can tell this place is being managed well. The gym is always clean and the equipment is kept clean and kept in place. Ample weights and machines... See more
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Studios are freezing cold, even for yoga/pilates. Male cleaners walk into the female changing rooms. They do knock but it cannot be heard if a woman is in the shower cubicle. Why can they not e... See more
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Company details
- #15 of 17 best companies in Gym
- #11 of 11 best companies in Fitness centre
About PureGym UK - London Marylebone
Written by the company
Membership Help
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
7 Balcombe Street, NW1 6NA, London, United Kingdom
3.5
Average
97 reviews
Replied to 94% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from PureGym UK - London Marylebone
Hi Ivan. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Unprofessional and intimidating staff – avoid this branch
I attended a scheduled GLC class on Monday, 22 December 2025, at 1:30 pm. Upon arrival, no one was upstairs, so I politely went downstairs to ask if the class was happening. The duty manager responded with aggressive, rude, and intimidating behaviour, raised his voice, made hostile gestures, and repeatedly denied I had even been there—claiming the cameras could be checked.
He then said the class could not proceed because only one person had booked. This interaction was completely unprofessional, intimidating, and disgraceful. It left me distressed, emotionally shaken, and unable to continue my day or follow through with my plans, including attending the gym before travelling.
On top of this, staff frequently arrive late to classes, yet members are reprimanded for even minor delays—a clear double standard.
I have cancelled my membership and will not return. No member should ever be treated this way. PureGym Marylebone must address staff conduct immediately.
22 December 2025
Unprompted review
Reply from PureGym UK - London Marylebone
Hi Kristina - Thank you for taking the time to leave this review, we are sorry to hear that this has been your experience and see that this is 1 star. We would ask that you please contact our dedicated team at safespace@puregym.com; a confidential means of alerting us to any behavioural concerns. We please ask that you get in touch with further details, to allow us to conduct a full investigation into this matter. Thanks, PureGym
A Fantastic Tour and Welcoming Energy
Zela; super professional and extremely welcoming and truly had the personality that made me want to join her gym in Marylebone
28 November 2025
Reply from PureGym UK - London Marylebone
Hi Christopher - Thank you so much for your 5-star review! 🙌 We’re so glad to hear you had an excellent experience, and we’re proud to have such a dedicated team. Our staff work hard to provide great service, and your feedback means a lot. Looking forward to seeing you again soon at the gym! Thanks, PureGym
You’re 30 minutes to open the gym what…
You’re 30 minutes to open the gym what a joke of a gym I want a refund
16 August 2025
Reply from PureGym UK - London Marylebone
Hi there - Thank you for taking the time to leave a rating, but I'm sorry to see it's 1 star. We strive to provide the best service possible, and your feedback is important to us. So that we can look into this and advise further, please reach out to our Member Services team at member.services@puregym.com or get in touch with us through our social media channels: @puregym on Facebook, or @puregymofficial on Instagram. They’re always ready to assist and ensure things run smoothly for you. Thanks, PureGym
I had a great experience today
I had a great experience today! My trainer was Sumin - he was very accommodating and helpful.
15 August 2025
Reply from PureGym UK - London Marylebone
Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear such positive feedback regarding one of our PT's and how they have made a positive impact on your fitness journey so far. We hope you continue to enjoy using the gym overall!
Thanks, PureGym
No cleaning towels I'm the entire gym
No cleaning towels I'm the entire gym. That's just gross. I was forced to lay on benches where someone's sweat is still there bc there's nothing to clean the equipment with. For the price you pay this should never happen
7 August 2025
Reply from PureGym UK - London Marylebone
Hi. Thank you for taking the time to leave this review, we always appreciate and take on board member feedback.
We're sorry to hear that you have concerns surrounding the cleanliness of your gym. We work hard to ensure that our gyms are a safe and comfortable environment for all of our members, and always take member feedback on board.
Please may we ask that you contact us directly to discuss this feedback further? This can either be done with your Gym Manager in the gym, or by contacting our Member Services team on member.services@puregym.com who will be happy to assist with this.
Thank you for bringing this to our attention and we apologise for any inconvenience caused by this.
Thanks, PureGym
Good value
Easy sign up process, scanned qr code right at door and completed process. Was in within 2 minutes.
Wide range of machines, equipment and space to train without being right under someone's nose.
The Leg Curl/ Ext machines were a bit less than ideal, especially if your foot is long as it kept scraping the floor if I wasn't careful, bit this is nitpicking.
18 July 2025
Reply from PureGym UK - London Marylebone
Hi Justin - Thanks for taking the time to leave this review, we are happy to see this is 4 stars. We aim to make the start of your fitness journey as smooth and hassle-free as possible, so it’s fantastic to hear that joining us was easy for you. Regarding the leg extension machine, if you approach the Gym Manager with more info they can look into this. Thanks, PureGym Thanks, PureGym
Not a great first impression …
So I paid and instead of accessing the app and being provided with a pin etc it reverted to start. I checked my email and I have a sales receipt for the payment - not great as I now don’t have my pin to access either the app or the gym
3 July 2025
Reply from PureGym UK - London Marylebone
Hi Sawsan - Thank you for taking the time to leave a rating, but I'm sorry to see it's 1 star. We strive to provide the best service possible, and your feedback is important to us. So that we can look into this and advise further, please reach out to our Member Services team at member.services@puregym.com or get in touch with us through our social media channels: @puregym on Facebook, or @puregymofficial on Instagram. They’re always ready to assist and ensure things run smoothly for you. Thanks, PureGym
A very straightforward and easy process…
A very straightforward and easy process to follow.
2 July 2025
Reply from PureGym UK - London Marylebone
Hi there - Thank you so much for sharing your feedback—we’re thrilled to see your 5-star review! 🙌 We aim to make the start of your fitness journey as smooth and hassle-free as possible, so it’s fantastic to hear that joining us was easy for you. We’re excited to have you as part of our community and look forward to supporting you in reaching your fitness goals! Thanks, PureGym
I bought a day pass and only received a…
I bought a day pass and only received a receipt email. Did not receive a pass code.
25 May 2025
Reply from PureGym UK - London Marylebone
Hi there - Thank you for taking the time to leave a rating, but I'm sorry to see it's 1 star. We strive to provide the best service possible, and your feedback is important to us. To help resolve the issue, please reach out to our Member Services team at member.services@puregym.com or get in touch with us through our social media channels: @puregym on X and Facebook, or @puregymofficial on Instagram. They’re always ready to assist and ensure things run smoothly for you. Thanks, PureGym
Reply from PureGym UK - London Marylebone
Hi Osayimwense - Thank you for sharing your feedback, we are delighted to see this is 5 stars. We aim to make the start of your fitness journey as smooth as possible, so it's fantastic to hear that your experience joining us was easy and straightforward. Enjoy your workout sessions! Thanks, PureGym
The New Manager Stephanie at Pure Gym…
The New Manager Stephanie at Pure Gym Marylebone has brought such a fresh and positive vibe to the gym... I look forward to going the gym more now!!
7 April 2025
Unprompted review
Reply from PureGym UK - London Marylebone
Hi Florence. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Sewanu Hotonu gave me a thorough tour…
Sewanu Hotonu gave me a thorough tour of the facility and sold me on joining for my five weeks in London. I was very impressed with the physical plant as well.
19 March 2025
Reply from PureGym UK - London Marylebone
Hi Douglas! Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We love being able to help and chat to our members when given the opportunity to do so; it is great to hear you enjoyed your tour.
See you back in club again soon! Thanks, PureGym
Welcomed to the gym by Klaus
Welcomed to the gym by Klaus.
Very friendly and knowledgeable.
Good gym and equipment. Signed up today
18 March 2025
Reply from PureGym UK - London Marylebone
Hi there! Thanks for taking the time to leave this 4 star review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We love being able to help and chat to our members when given the opportunity to do so; great to hear you enjoyed your induction with Klaus. We look forward to welcoming you back soon! Thanks, PureGym
Improvements needed
I have been a member of this PureGym ever since it opened. I have returned after a long break and here are my thoughts:
1. There is a massive odour problem. As soon as you enter the floor you are met with a stench of stale body odour making it difficult to breathe. The air circulation needs to improve.
2. Self employed personal trainers failing to lead by example. I witness one constantly running from one end of floor to another. This is a health and safety risk, why is there a need to run here? Also why is it the self employed PTs are no longer wearing PureGym uniform?
3. I see members receiving trainjng from other members. I thought this wasn't allowed. Staff turn a blind eye.
4. Members failing to return equipment and clean after themselves. It is really disgusting to come to euipment that has sweat stains or sweat dripping.
8 February 2025
Unprompted review
The gym is wonderful
The gym is wonderful, and the people are friendly. Shaquille has been very helpful in assisting me with my lifts and has taught me several techniques, making the process straightforward.
3 February 2025
Unprompted review
Reply from PureGym UK - London Marylebone
Hi Shaqawan! Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We love being able to help and chat to our members when given the opportunity to do so; it is great to hear about your experience with our PT Shaquille.
We are really happy to hear you enjoy using the gym! Thanks, PureGym
Really love the gym people are great…
Really love the gym people are great shout out to my man Shaq for being helpful and helping me on the floor
14 December 2024
Reply from PureGym UK - London Marylebone
Hi Ali! Thanks for taking the time to leave this 5 star review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We love being able to help and chat to our members when given the opportunity to do so.
Hope you continue to enjoy your time with us! Thanks, PureGym
Best gym in the whole wide world the…
Best gym in tje whole wide world the staffs are friendly and the people there are very encouraging and helpful i highly recommend. That boy Shaqueel Gowan is such a great addition ti the staff
14 December 2024
Reply from PureGym UK - London Marylebone
Hi Gabrielle – Thank you for leaving this review! Our team genuinely enjoys assisting and connecting with our members whenever we can, so it's wonderful to hear that you've had such a positive experience with us. We're thrilled to know that you're happy with both the gym and the support from our team. Thanks again, PureGym.
super easy to join
20 January 2025
Reply from PureGym UK - London Marylebone
Hi there - We appreciate you leaving this review, and your feedback means a lot to us. We're all about making the beginning of your fitness journey hassle-free, so it's wonderful to hear you found the process of joining simple. Wishing you the best with your workouts! Thanks, PureGym.
Functional but unpleasant
My gym is the one at Marylebone and originally I joined as it was close to me. However, I find myself avoiding the gym because of the smell. I would enter the gym and immediately want to leave. Furthermore the cleaning equipment is often missing and weights are a mess. It is still a functional gym with reasonable equipment. Just not an experience you necessarily look forward to
9 December 2024
Reply from PureGym UK - London Marylebone
Hi there - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of supplies being available to members and staff and this will be dealt with.
Regarding the weights, it is in the gym rules that members should return their own weights or risk suspension, but at peak times it can be hard to police this. However, staff on site do everything they can while we also have CCTV monitoring the free weights and are looking for new ways to address this. Thanks, PureGym.
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