I have an amazing PT Lost so much weight Highly recommended Rez the personal trainer
Company replied
1st & 2nd Floors, Tally Ho Corner, N12 0GA London, GB
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I have an amazing PT Lost so much weight Highly recommended Rez the personal trainer
Company replied
It’s not always clean and toilets are really bad In North Finchley. Air conditioning is also hit and miss In both. East end road gym is cleaner than North Finchley gym but air conditioning and Wi-Fi i... See more
Company replied
Good equipment. Friendly atmosphere. The only thing I find annoying is the amount of people using cameras and tripods. They are situated in a position where they’re filming other members of the gym... See more
Company replied
North Finchley Pure gym could be a bit cleaner and better ventilated . Particular emphasis on male changing room and showers / toilets . The gym equipment is good. The staff is very friendly.
Company replied
Written by the company
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
1st & 2nd Floors, Tally Ho Corner, N12 0GA, London, United Kingdom
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I have an amazing PT
Lost so much weight
Highly recommended Rez the personal trainer

Reply from PureGym UK - London North Finchley
I wish I never joined this awful gym.
I joined this gym and paid all the cost but due to their silly policy I was denied because I had to have a induction session for disabled people therefore as per automated instruction I emailed them to have this session immediately but no reply, I even asked them through their Instagram, Facebook and several emails but no avail.
Now I am denied the access and no induction course either.
This is their message when I tried to open their app:
Welcome to PureGym
You’ve highlighted to us that you may need some support or may need to use the access doors. These access doors don’t work with the standard QR code, as we require you to attend an induction before gaining access. This induction is to ensure you have all the information to gain safe access, usage, and evacuation from the facility. Please note, you won’t be able to access the gym using these doors or access your members’ area until you’ve completed your induction.
"To arrange your induction please contact our Member Services Team on Facebook Messenger or email us to help arrange with the gym’s General Manager. They will meet you in the gym and be able to talk through your needs and guide you through using the facilities."
Now I am being charged with no service, if they can't take appropriate action once you paid them why they don't inform their customers before completing the registration.
I loved the academy. I admire it and I'm spreading the word because you're doing an amazing job, both in providing information and in Natividade; you're the best. Thank you so much for that.

Reply from PureGym UK - London North Finchley

Reply from PureGym UK - London North Finchley
North Finchley Pure gym could be a bit cleaner and better ventilated . Particular emphasis on male changing room and showers / toilets . The gym equipment is good. The staff is very friendly.

Reply from PureGym UK - London North Finchley
Affordable and has everything I was looking for

Reply from PureGym UK - London North Finchley
Clean big spaces, private section for female, affordable price and flexible payment options. Workout group classes are the best.

Reply from PureGym UK - London North Finchley

Reply from PureGym UK - London North Finchley

Reply from PureGym UK - London North Finchley
Please can management sort out the showers and heating/air con please!
The showers have been backed up for months which makes for a pretty gross experience and the water is absolutely freezing which is great if you love cold showers! And the heating was on upstairs in the gym which was boiling and the changing room was freezing! That and the equipment never being in the right places or broken!

Reply from PureGym UK - London North Finchley

Reply from PureGym UK - London North Finchley
Only joined because it's close to home. Not very clean, the toilets were filthy. Fire alarm was set off on my first visit and the staff didn't have a clue what do, you could barely hear nor understood the announcements which is a big worry.

Reply from PureGym UK - London North Finchley
Didn’t send me pin and logged me out as soon as I subscribed to memborship

Reply from PureGym UK - London North Finchley

Reply from PureGym UK - London North Finchley
It’s my local gym but it’s annoying when all the lockers are filled with coats and bags that don’t have a lock on them and the leg press is broken. So I’ll give this gym a miss.

Reply from PureGym UK - London North Finchley
Excellent value for money gym with good range of equipment and classes. The class instructors are nice and take account of varying capabilities. Slightly disappointed that a class I booked the instructor didn't show up for.

Reply from PureGym UK - London North Finchley
Puregym North Finshley is the best and is quite specious.

Reply from PureGym UK - London North Finchley
My experience was excellent, it’s the perfect box to box gym, when visiting London. I love the fact there is zero commitment, with great flexibility.
Wishing the Pure Gym a Happy Holidays, and amazing 2025.

Reply from PureGym UK - London North Finchley
Well equipped and organised, spacious work out area, well ventilated, professional and friendly staff.
Room for improvement with general cleanliness, particularly with the toilets, not helped by recurring issues with water pressure when flushing which I appreciate is beyond control of staff, nonetheless needs to be rectified by contractors. Overall, value.for money.

Reply from PureGym UK - London North Finchley
It was very efficient, but, on reflection, I think it would’ve been good to have been directly signposted to key safety points during sign up, such as non staffed hours, how to induct yourself into the gym, and fire evacuation.
I know the content is available on your website, but I think it should’ve been a step-by-step signpost process you have to go through online, so you are aware of the need for these things.
I’ve used your gym before, and enjoyed going there. However I was aware this time that I was one of of around 3-4 women amongst lots of men in a huge gym, and with no staff member present.
I was surprised, getting there at around 7pm on a Saturday, that your gym was unstaffed. And I don’t like the feeling of people hanging around on gym equipment on their phones - hard to know whether to ask a guy to move on!
I’m not sure how long I will continue with this membership, and may choose a different gym that has a more open and friendly feel, with staff available.

Reply from PureGym UK - London North Finchley
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