I opened a Pure Gym membership as it was the only gym local and accessible to me at the moment. I am now closing the membership because unfortunately it did not meet my standards. The gym machines are... See more
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Location
Switch locationPark Royal Leisure Park, W3 0PA London, GB
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See what reviewers are saying
Affordable prices, clean ,good atmosphere, enough machines, big car park just lovely gym
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Just recently joined up to this gym. Comfortably the best pure gym in west London hands down. Spacious, well lit and has a great community atmosphere. I’m tailoring my training to be more combat focus... See more
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Junayd's spin classes have become a regular weekly workout for me! He is extremely good at it and after his class I feel like I have worked out properly and burnt a lot of calories. I can see a massiv... See more
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Company details
- #15 of 17 best companies in Gym
- #11 of 11 best companies in Fitness centre
About PureGym UK - London Park Royal
Written by the company
Membership Help
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
Park Royal Leisure Park, W3 0PA, London, United Kingdom
4.1
Great
222 reviews
Replied to 94% of negative reviews
Typically replies within 1 week
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Lovely gym
Affordable prices, clean ,good atmosphere, enough machines, big car park just lovely gym
25 April 2025
Reply from PureGym UK - London Park Royal
Hi Ahmed - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to see your positive comments! Thanks, PureGym
Not up to standards
I opened a Pure Gym membership as it was the only gym local and accessible to me at the moment. I am now closing the membership because unfortunately it did not meet my standards. The gym machines are very dated and often out of service. The gym itself requires better and frequent cleaning especially the toilets/changing room which always has a foul smell. It's often messy or disorganised with weights laying about all over the place. It doesnt have a great slection of latest gym classes such as less mills. It seems like the air con doesnt get switched on even in the summer when its unbearably hot. The staff are very unattentive and the overall gym etiquette of gym goers is shockingly awful as no one really wipes down their equipment after use or put things back where they found it. All in all, it's not the gym for me unfortunately.
26 March 2025
Reply from PureGym UK - London Park Royal
Hi there - Thank you for taking the time to leave this review, we are sorry to see this is 2 stars. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club to ensure a safe environment for staff and members. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We continue to ask, as we always have, that members bring a sweat towel with them to wipe equipment. Outside of this, our gyms have full cleaning schedules. If you have any specific suggestions, please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. We are really happy to hear you enjoy using the gym! Thanks, PureGym
Reply from PureGym UK - London Park Royal
Hi there - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to see your positive comment! Thanks, PureGym
Femi makes you want to work …
Whilst Pure Gym is a 'no frills' gym I can only express my praise for Femi's Strength and Core classes. He is clear in his instructions and makes you want to work hard ... he also likes to sing along sometimes!!
4 September 2025
Unprompted review
Reply from PureGym UK - London Park Royal
Hi Lucie. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear such positive feedback regarding one of our PT's and that you enjoy using the gym overall!
Thanks, PureGym
Dominikas burn class
Dominikas burn class was very good. She was attentive and knew how to get the best out of me. Would go to the class again
31 August 2025
Unprompted review
Reply from PureGym UK - London Park Royal
Hi there - Thanks for taking the time to leave this review, we are really pleased to see it is 5 stars! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It's great to hear your positive feedback for the gym team and these classes..we hope to see you back in one soon! Thanks, PureGym
I dont really recommend
Low quality commercial gym.
Too busy recently and not good gym services such as machines and environment.
Changing rooms are not very clean and has a bad scent.
The only positive thing about puregym is that its cheap
1 September 2024
Reply from PureGym UK - London Park Royal
Hi Ilia. It's important to us to receive member feedback, so that we can continue to improve the service we offer our members.
We’re afraid it's true, our gyms can become busy, especially at peak times. The busyness of the gym does fluctuate throughout the day, or depending on the day of the week and you can check how busy the gym is before attending on your PureGym app.
If you wish to discuss this feedback further, you can either have a chat to your Gym Manager, or contact our Member Services team on member.services@puregym.com. We hope to hear from you soon.
Thanks, PureGym
Worse Gym I've ever been to
Very outdated equipment and the establishment has an unpleasant smell to it, lack of ventilation.
3 August 2025
Reply from PureGym UK - London Park Royal
Hi Jace - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.
The gym in Park Royal is way too warm…
The gym in Park Royal is way too warm in comparison to other guys I have attended in the past, and it feels like there is no adequate ventilation despite the presence of the ducts.
In terms of equipment, it is well equipped but there is only 1 leg curl machine which I had to wait for about an hour to get to my turn. Generally it is a popular machine and if you removed two other less used/popular machines and added two more leg curls, it would make a lot of the members happy.
12 July 2025
Reply from PureGym UK - London Park Royal
Hi, thank you for taking the time to leave us this review.
We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio, but if you have any other/specific suggestions please approach the Gym Manager who always appreciates and takes on board member feedback.
We have recently made slight changes to this area, looking at improving energy efficiency. This is both to control our energy usage, but also with a look to reduce our carbon footprint. By law, we have a requirement to provide a certain amount of fresh air based on occupancy levels, and our ventilation system increases and decreases at different times throughout the day and night, making sure we meet these requirements and provide good air movement around the gyms. These levels are based on size of the gym, and occupancy levels, and are regularly monitored.
All member feedback is reviewed, and brought to the attention of our Facilities team, who regularly review any changes we make to our gym facilities and all feedback is taken into account when making any future changes.
Thanks, PureGym
Amazing
Amazing! Kay was kind enough to show me around and explained everything thoroughly 👍🏾
25 June 2025
Reply from PureGym UK - London Park Royal
Hi Muna - Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so! We are really happy to hear of this experience! Thanks, PureGym
Pure Gym Park Royal
❤️ pure gym….. i been a member at Park Royal for over 10 years…… the manager at Park Royal is great and also amazing trainers Rhyan Skye , Ricardo Paul , Junayed Allie and Ibrahim who are always helpful ……open 24 hours just an amazing gym
12 May 2025
Unprompted review
Reply from PureGym UK - London Park Royal
Hi Yolanda - Thank you for taking the time to leave this review, we are delighted to see it is 5 stars! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so! We are really happy to hear this positive feedback on your experience! Thanks, PureGym
Reply from PureGym UK - London Park Royal
Hi Wayne - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to ensure that our prices are affordable because we believe everyone should have the chance to experience the gym. It’s great to hear your positive comments! Thanks, PureGym
The men's toilets are very badly…
The men's toilets are very badly maintained , you feel like vomiting seeing the cleanliness and standards, they need someone to watch out the toilets & showers every 2hrs especially every 1 hrs during the peak timings , I am seriously looking for an alternative gym .
Equally saying it there lies the responsibility of the gym users to be clean in their habits but some are born with such uncleanier habits which can never be taken off from them which is a sad part of their upbringing.
14 February 2025
Unprompted review
Reply from PureGym UK - London Park Royal
Hi Venky. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused.
We would like to assure you that we are reviewing feedback and will ensure this is addressed in club to ensure a safe environment for staff and members. Thanks, PureGym
Reply from PureGym UK - London Park Royal
Hi there! Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We love being able to help and chat to our members when given the opportunity to do so; great to hear staff on site could help on the day.
Hope you enjoy your time with us! Thanks, PureGym
Paid membership didn’t even update on the app
I paid for a gym membership and the application did not update my status. There goes £16…
9 February 2025
Reply from PureGym UK - London Park Royal
Hi there. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
If recently signed up for a new membership you may just need to log out and back into the App to see this updated.
Any issues please reach out to our Member Services team who can look into this further. Thanks, PureGym
Very unclean
I’m very impressed with the range of equipment on offer, but what lets this gym down is it’s very unclean, the changing rooms look like they have not been cleaned in weeks, showers are very dirty, the floors are all stained, toilets are in bad condition.
3 February 2025
Unprompted review
Reply from PureGym UK - London Park Royal
Hi David. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio.
If you have any other/specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.
With regards to your point raised we would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of cleanliness and will be dealt with. Thanks, PureGym.
I like PureGym but twice I hated them…
I like PureGym but twice I hated them when:
1) In order to change the region, I had to upgrade the membership. Then after a month, the off-peak option was still unavailable in the app, there was no phone to call and I had to write an email to ask for a downgrade.
2) The was some minor issue with the card and the direct debit did not go through, which I noticed immediately. I tried to pay in the app and the website but there was no such option. There was no option to fix it that day at al, so l had to skip a session. PureGym blocked my membership and changed more than a monthly membership in penalties. They also wanted to change a joining fee but then graciously decided not to.
1 October 2024
Reply from PureGym UK - London Park Royal
Hi Sergei - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused.
If you could get in touch with us directly with the Member Services Team (by email or via social media) to provide more information, we can help you get your membership updated. Thanks, PureGym.
Terrible!
Terrible! Park Royal Puregym is an absolute mess. Majority of the machines dont work, those that do are rusty and dont work well at all. Layout of the entire equipment is just messy and confusing. Changing rooms smell really bad. Will never go again.
28 December 2024
Reply from PureGym UK - London Park Royal
Hi there - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club.
Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment are fixed as soon as possible, if any should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible. If you have any concerns about equipment, please notify staff on site as soon as you can. Thanks, PureGym.
Love Love Love Pure Gym Park Royal ...
Love Love Love Pure Gym Park Royal, the management staff, Karis and Laura are amazing and really help you not just with workouts and routines but just being there when you need to chat. They have run this gym amazingly over the last couple of years and having been a loyal member for nearly 10 years I feel they have done the best! They are very busy but always approachable and positive. The 'dance floor' is well maintained with lots of equipment. The classes are good and I believe new ones are being added. Rhian makes it her mission to make you sweat in her Tuesday and Friday classes 'SWEAT', Ibz and Alysha really get you going with their LBT classes (again loads of sweating but strength is happening) .... my week is filled with energy and I wouldn't have it any other way! Keep doing what you do so well ladies!!
9 January 2025
Unprompted review
Reply from PureGym UK - London Park Royal
Hi Lucie - Thank you for taking the time to leave this review! We’re delighted to hear that you’re having such a transformational experience in our gym.
Helping our members achieve their goals and feel their best is what drives us every day, and your kind words mean the world to us. Keep up the amazing work—we’re excited to continue supporting you on your fitness journey! Thanks, PureGym.
Reply from PureGym UK - London Park Royal
Hi there - Thank you for taking the time to leave this review, we always appreciate and take on member feedback.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym.
Good
Very good gym but
Floor was mess in need of a good vacuum and equipment dusty
Very bad smell and hot Air con not working
28 November 2024
Reply from PureGym UK - London Park Royal
Hi Surekha - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of cleanliness and will be dealt with. Thanks, PureGym.
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