Hi Guys, The gym at Picadilly Circus is great for working out , and improving your fitness level. The team there is great , i particularly enjoy Jaime, Georgina, and Jorge sessions. Unfortunately, my... See more
Location
Switch locationRex House, SW1Y 4PE London, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
the management in Piccadilly has taken some action to improve the general conditions of the gym floors, like the big fans to keep the air flowing especially during summer which are very much welcome... See more
Company replied
Gym is great, well spaced out and never too crammed in my experience but highly sadly a huge let down is the painfully patchy WiFi- it had been ok but In the last couple of weeks it doesn’t connect at... See more
Company replied
Joining experience is easy. The piccadilli gym is a very odd underground warren of rooms. It has everything most people will need, however once you've explored. I wasn't very impressed when I looked... See more
Company replied
Company details
- #15 of 17 best companies in Gym
- #11 of 11 best companies in Fitness centre
About PureGym UK - London Piccadilly
Written by the company
Membership Help
TrainSafe FAQs
Find a Gym
Download Free App
Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
Rex House, SW1Y 4PE, London, United Kingdom
4.0
Great
95 reviews
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Needed assistance to reinstate my…
Needed assistance to reinstate my membership and Laura was really helpful and took the time to take me to the office and take me through the issue I was having. Always has a smile and cool person and very helpful in general.
15 October 2023
Reply from PureGym UK - London Piccadilly
Hi Solomun. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Always available
Working with a rota that change every three weeks among the 24 hours is been relieving find the Puregym Piccadilly. Opening 24 hours per day it is giving me the chance to do not miss any work-out. I always find the gym clean and tidy as the changing room. PureGym Piccadilly is a very good gym.
15 October 2023
Reply from PureGym UK - London Piccadilly
Hi Mauro. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Disgusting smell at entrance
Disgusting smell at entrance, always damp, very poor on cleanliness.
12 October 2023
Reply from PureGym UK - London Piccadilly
Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club.
Thanks, PureGym
Good price
Good price. I like it is always open, not crowded, with a good selection of machinery.
15 October 2023
Reply from PureGym UK - London Piccadilly
Hi. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Sad state of maintenance
The gym is spacious and got everything you need over several floors in the underground just under the Piccadilly Circus Station, but the maintenance of it is getting worse and worse - AC on the top floor doesn't work for months, fancy water machine is also broken for a while, they cannot even replace the broken clocks on the wall... Shame, such a great potential!
13 October 2023
Reply from PureGym UK - London Piccadilly
Hi Deni. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible. If you have any concerns about equipment, please notify staff on site as soon as you can.
Thanks, PureGym
Its a bit busy
Its a bit busy, but it’s clean and whoever is going there is taking care to wipe the surface after work out!
13 October 2023
Reply from PureGym UK - London Piccadilly
Hi Domenico. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Excellent Gym experince
Really enjoy this gym. The gym is well equipped and a great place to train.
I have seen reviews commenting on gym cleanliness. From what I have seen this is down to some members who frankly don't have the decency to clean up after themselves. There are cleaners and also the trainers are often cleaning the gym and equipment.
I do a lot of classes as well and these are always excellent.
3 October 2023
Unprompted review
Reply from PureGym UK - London Piccadilly
Hi Artemis. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy the classes and using the gym overall!
Thanks, PureGym
More squat racks
More squat racks, barbells, and free weights are needed. Those areas are full all of the time while the cardio area is half full at best.
1 June 2023
Unprompted review
Reply from PureGym UK - London Piccadilly
Hi Ted. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.
We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio, but if you have any other/specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.
Thanks, PureGym
Poor WiFi connection so unable to…
Poor WiFi connection so unable to stream music on my phone. Changing room toilet sink area dirty and ran out of toilet roll. No hand gel. Not as clean and friendly as New Barnet yet much more expensive.
14 May 2023
Reply from PureGym UK - London Piccadilly
Hi Johanna. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of cleanliness and will be dealt with.
Thanks, PureGym
Peopleless service = Bad Service
I went to the gym to sign up. No staff. Sign-up via web. No wifi, poor cell service (it's in a basement). Went out to street to sign up. Don't take American Express. Walked home to add Visa number. Successfully signed up and got email receipt. To gain access you need a PIN (no staff) that they said at successful sign-up "By now you will have received your PIN by email". It's been almost an hour, no PIN. Sent a note to customer support, auto-reply thinks I want to cancel, I have to reply to email because that's (so far) wrong which will then be seemingly answered by a human...maybe...sometime. Phone number? That's déclassé.
UPDATE: A day later, no PIN, no email reply. I tried to login clicking "forgot PIN" and a PIN was finally sent. Still one-star service.
14 May 2023
Unprompted review
Reply from PureGym UK - London Piccadilly
Hi Jon, thank you for leaving us this review. We are sorry to see this is 1 star.
If you have not already, we would advise reaching out to Member Services via email or social media. They will then be able to take a look at your account and advise you further on this.
Thanks, PureGym
Reply from PureGym UK - London Piccadilly
Hi Lily. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Great Zumba® Class at PureGym TCR
Great Zumba® Class at PureGym Tottenham Court Road last night with Becky Crawford.
After having been with PureGym Piccadilly since 2016 I have now cancelled my membership, due to the class timetable being dreadful.
At one point the Cycle Classes were at 7am Monday to Friday and now they are at 6:15pm Monday to Friday. Not all members want to do a Cycle Class 5 days a week.
Would have been great if the Zumba®, Dance, and Yoga classes were not going to be charged at £4 per class, meaning this has taking these classes off the timetable due to cost and lack of attendance.
It would be nice if the gym would schedule their class timetable around those who enjoy attending them.
I appreciate the Country is currently in a Cost of Living and Energy crisis affecting business and having to make cut backs, my loyalty is now with The Gym Group, as they are providing a better service at this time and have been attending classes with them since February 2023 when I joined.
The Gym Group class timetables are scheduled at the right times across a number of branches and also saving myself £7 month.
27 April 2023
Unprompted review
Reply from PureGym UK - London Piccadilly
Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.
Thanks, PureGym.
The wifi could be more accessible
20 April 2023
Reply from PureGym UK - London Piccadilly
Hi Stacey. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.
We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.
Thanks, PureGym
Overall it’s a great gym but NO wifi
Overall it’s a great gym, but there is no Wi-Fi that works. You have to Download a playlist of music for your visit otherwise it’s the gym in house music. For a membership of £40 it would be great if you could install some Wi-Fi just for your members rather than 02 hot spot.
19 April 2023
Reply from PureGym UK - London Piccadilly
Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.
Thanks, PureGym.
I was visiting London and wanted to…
I was visiting London and wanted to lift. Puregym’s Piccadilly location was convenient and open 24/7. Sign-up for a day pass was quick and easy. Instructions for accessing facility were clear and I had no trouble getting in. The Piccadilly facility is small but spotless and well-maintained. I was able to complete a solid workout.
9 March 2023
Unprompted review
Reply from PureGym UK - London Piccadilly
Hi Jacques. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Again the 1 female staff member that…
Again the 1 female staff member that was working on the Saturday was so unhelpful and dismissive
19 February 2023
Reply from PureGym UK - London Piccadilly
Hi Kerisha. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused. It would really help us if you could get in touch directly with the Gym Manager to provide more information (such as date and time or names etc.) so this can be investigated.
Thanks, PureGym.
Reply from PureGym UK - London Piccadilly
Hi Dace. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
It’s clean and well equipped
It’s clean, well equipped and friendly staff.
I knocked one star off because the Pilates classes are no longer included. It’s a pity as I could workout and also work on flexibility and core as well.
18 December 2022
Reply from PureGym UK - London Piccadilly
Hi Buffay. Thanks for taking the time to leave this review, we are happy to see this is 4 stars. We always appreciate and take on board member feedback.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. If you have any specific suggestions then we would advise passing these on to the Gym Manager or leaving these in the feedback box which is regularly reviewed.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym.
The grime will become alive soon!
the management in Piccadilly has taken some action to improve the general conditions of the gym floors, like the big fans to keep the air flowing especially during summer which are very much welcomed.
The horror remains in the showers - they are visibly dirty, the color of the floor is now brown with grime and filth. I have recently given up showering at the gym due to the disgusting conditions.
I can only hope the hygienic conditions will improve soon - that would be a nice Christmas present from Pure Gym to all it's members!
13 December 2022
Reply from PureGym UK - London Piccadilly
Hi Claudio. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused and would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of cleanliness and will be dealt with.
Thanks, PureGym
Gym is great
Gym is great, well spaced out and never too crammed in my experience but highly sadly a huge let down is the painfully patchy WiFi- it had been ok but In the last couple of weeks it doesn’t connect at all. For a big group now, WiFi should be standard.
29 November 2022
Unprompted review
Reply from PureGym UK - London Piccadilly
Hi BG. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.