please replace the broker foam roller!!!

Gym is kept clean and presentable. You get what it says on the tin… good range of classes and members are respectful of everyone around (at the best of times)!

I’ve been a member of this gym for some time, and I couldn’t be happier with my experience. The facilities are great, always clean, and there’s a good variety of equipment for all fitness levels.

What really sets this place apart is the staff, especially Ude. He’s an incredible personal trainer who goes above and beyond to help clients. Ude is always approachable, ready to offer advice or assistance without hesitation. His positive attitude and genuine care for people make a huge difference. Even when he’s not officially training someone, he’s often encouraging members or sharing tips to improve their workouts.

If you’re looking for a gym where you feel supported and motivated, this is the place! Highly recommended!!

My experience with this gym was positive until an incident involving a staff member occurred. Despite the gym’s promotion of a safe space for all members, this was undermined when a staff member (Ude) engaged in sexual harassment. I reported the incident to the gym managers (stephen and rose) and was contacted by the Safe Space team after extensive email communication. The Gym Manager (Stephen) informed me that HR and himself had conducted a full investigation, and that the staff member involved was deeply sorry and wished to apologize.

However, I believe the investigation was mishandled. The Gym Managers email suggested that the staff member (Ude) apology was deemed sufficient. Despite CCTV footage clearly showing the incident, the individual in question was not suspended, leaving me feeling very uncomfortable. Moreover, this was not an isolated incident, as there have been other similar cases involving the same staff member. This makes me think the seriousness of such incidents is being brushed under the carpet, with the hope that people will accept an apology and move on.

Despite this, the Gym Manager and HR seem to believe that an apology is sufficient, failing to address the serious issue of sexual harassment by this staff member. No one, male or female, should be touched inappropriately without consent, and it is unacceptable to treat such behavior lightly.

Sexual harassment, whether directed at males or females, is entirely unacceptable. I strongly believe that if this incident had involved a female victim, it might have been handled differently. Males can also be victims of such behavior, but in this case, it seems male experiences are not being taken seriously.

I would advise caution with this gym. The current managers, Rose and Stephen, have been involved in posting misleading reviews, and the facility is not as well-maintained as it once was. The previous management team was excellent, prioritizing cleanliness and the safety of all members. However, under the current management, this is no longer the case. For your well-being, I recommend exploring other options.

My experience with this gym was positive until an incident involving a staff member occurred. Despite the gym’s promotion of a safe space for all members, this was undermined when a staff member (Ude) engaged in sexual harassment. I reported the incident to the manager and was contacted by the Safe Space team after extensive email communication. The Gym Manager informed me that HR and himself had conducted a full investigation, and that the staff member involved was deeply sorry and wished to apologize.

However, I believe the investigation was mishandled. The Gym Managers email suggested that the staff member (Ude) apology was deemed sufficient. Despite CCTV footage clearly showing the incident, the individual in question was not suspended, leaving me feeling very uncomfortable. Moreover, this was not an isolated incident, as there have been other similar cases involving the same staff member. This makes me think the seriousness of such incidents is being brushed under the carpet, with the hope that people will accept an apology and move on.

Despite this, the Gym Manager and HR seem to believe that an apology is sufficient, failing to address the serious issue of sexual harassment by this staff member. No one, male or female, should be touched inappropriately without consent, and it is unacceptable to treat such behavior lightly.

Sexual harassment, whether directed at males or females, is entirely unacceptable. I strongly believe that if this incident had involved a female victim, it might have been handled differently. Males can also be victims of such behavior, but in this case, it seems male experiences are not being taken seriously.

Gym was good but 13 pounds for a daily pass is insane.... it is not worth that much. It's completely overpriced so I will buy my next daypass elsewhere.

Good machines,
But I was missing some sponges for the bars, or ankle straps for the pulley exercises.

Every time I go to this place the showers have freezing cold water. It’s one thing in the summer but in winter this is a big problem.

The gym is well-maintained and staff are very friendly and helpful — I can really tell that management and staff are making an effort to improve the experience. Members still have trouble putting equipment away in the proper locations. Can be busy during peak hours (7-8am) but it is fairly spacious and loads of cardio machines are available. Sanitisation stations need to be repaired /updated — paper rolls and disinfectant dispensers are constantly not working or out of supplies. Overall, I’ve been coming for 18 months and am happy with my membership.

Just popping back to update everyone that the lift still hasn't been fixed so you've smashed the year milestone 👏🏻
All inclusive- Everybody welcome.... Unlessssss the BUTTON in the lift breaks, in which case 🖕🏻

No point in asking me to reach out to you guys via various emails either guys, tried that various times and it got me about as far as my legs can! Wheelchair joke!

Anne Furby
21 reviews·5 photos
a week ago
NEW
I actually enjoy this gym but unfortunately the owners don't care about their disabled customers. Lift "broke" in December 2022 (the alarm doesn't work but the lift is still being used by staff to cart bin bags up from the lower ground)- It's now April 17th 2023 and I've had no update whatsoever about when I might be able to return despite having reached out numerous times! This is at least the second time this has happened. The first time I was given access to two other gyms- one of which had a lift that was also broken and the other scarcely had room to walk through let alone navigate a wheelchair. Do better or don't claim to be an inclusive gym! 🤷🏼‍♀️

Edit- August 22nd 2023 and still no update re the lift! 👌🏻

Edit- Puregym I was notified that you replied to this review but there doesn't seem to be anything here..? 🤔
Can you please give me the email to make a formal complaint, not for the Shoreditch manager Paul I've already emailed him about this issue numerous times with no joy. 👍🏻

London, Shoreditch PureGym . Amazing place to train . The manger and his team are the best . Always on hand help and to support you with your goals and have a laugh why doing it . I wouldn’t use other gym

Good space and équipement for the price

Constant leaks all year round. The air is of poor quality. The equipment is rusty because of all the drops falling from the ceiling

I love this gym. It's clean and user friendly. I will recommend to anyone.

It's a good gym but lacking a boxing bag with so much space in there.

Love it so much! Been attending it for a month and have already seen a significant transformation on my body. The classes are amazing and the staff is really professional

I’m writing this review to make a formal complaint about general Manager PAUL BOAKYE-ANSAH above who suspended my monthly gym membership account today. The incident occurred today 16th May 2023 between 12:30 to 1pm. Th member of staff above abuses their power to pin point certain gym members on how they dress and behave, in my point of view that is total stereo type and discrimination. The incident was about me using the bicycle machine and sweat was left behind which I wanted to clean up. However, I was "rudley"approached by Paul with negative body language to clean up after the work out. I explained to him I am not finished and will clean up after I finished my exercise. I also wanted to pin out the fact that he waited inpatiently for me to wipe my sweat before attacking me with foul body language. In fact, I noticed he only stopped me and did not do the same to another person who was there, but used a different machine treadmill.

I am ashamed as I wanted Puregym to know, I suffer from Aspergers and feel discriminated by your fellow member of staff who is abusing his position to select a view individuals. I did ask Paul why he didn't decide to stop other person his response was " I don't know him"!. I was puzzled and questioned the fact that you don't know me neither but decide to stop me only. I will never use Puregym again and will look for other gyms elsewhere who value vulnerable people like me who suffer from a disability. I have also send this to HR.

The staff recognise their regular customers and greet with a friendly approach, helping to add to the overall easy going atmosphere. The music is a bit samey day to day, but pleasant enough and there is tonnes of space at this gym especially at particular hours. Plenty of equipment of pretty good quality. They are slow to repair things that are broken, and many of the lockers in the men's changing rooms have seen better days. Overall high standards are maintained that tick most boxes.

Very clean gym staff are very friendly temperature is good bathrooms and locker rooms are very clean and comfortable