I only use your Pilates class with Janet at South Ken Great teacher great session I only wish she was given more slots during the week
Location
Switch location63 - 81 Pelham Street, SW7 2NJ London, GB
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Most of the times the gym is messy. I understand that people don't care where they left the weights and equipment after they train, and neither do the staff. I have seen some staff members checking th... See more
Company replied
This is a good gym with good equipment; however, the gyms personal trainers monopolise all the equipment. I wanted to use the barbell press which was being used by a personal trainer and his client... See more
Company replied
Love PureGym South Kensington, friendly, convenient, spacious, plenty of anti bacterial cleaning aids, all the equipment I need to make my workout complete.
Company replied
Company details
- #15 of 17 best companies in Gym
- #11 of 11 best companies in Fitness centre
About PureGym UK - London South Kensington
Written by the company
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
63 - 81 Pelham Street, SW7 2NJ, London, United Kingdom
3.0
Average
20 reviews
Replied to 94% of negative reviews
Typically replies within 1 week
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Reply from PureGym UK - London South Kensington
Hi there, thanks for leaving us this review. We are sorry to see this is 1 star.
If the direct debit has been cancelled successfully as per the terms and conditions, then no further payments would be deducted. Due to the gym closing all direct debits however would be stopped before the members next payment is due unless the member chooses to continue their membership at an alternate gym.
Thanks, PureGym
Most of the times the gym is messy
Most of the times the gym is messy. I understand that people don't care where they left the weights and equipment after they train, and neither do the staff. I have seen some staff members checking their phones while the gym is a mess, with the exception of one guy who is always tyding up the weights, benches, and mats. Also, the toilets and changing rooms are dirty. I have noticed that the cleaning staff has diminished. I have seen machines with trash all over them (plastic bottles, coffee cups, cans, etc) and nobady cares. I think it is a great gym, but it seems it is noticiably not taken care of.
16 February 2023
Reply from PureGym UK - London South Kensington
Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of cleanliness and will be dealt with.
Thanks, PureGym
Cleanliness not to the usual standard
The lady changing room was dirty, with toilet paper missing in some cubicles.
The gym floor was scattered with gym equipments not tidied up after use even by some personal trainers.
There was not disinfectant liquid left to clean equipment after use.
Otherwise a good session.
17 December 2022
Reply from PureGym UK - London South Kensington
Hi. Thanks for taking the time to leave this review, we are sorry to see this is 2 stars. We always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused and would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of cleanliness and will be dealt with.
Thanks, PureGym
Classes only use your Pilates class with…
I only use your Pilates class with Janet at South Ken
Great teacher great session
I only wish she was given more slots during the week
12 December 2022
Generally pretty good but could use some improvement.
Generally fairly clean (could do with more regular cleaning in the studio to get rid of the dust balls around the edges). The instructors are amazing but when they go on holidays, there are no replacements, so all of the good classes are cancelled over Christmas and New Year, while still paying full price. As I purchased my membership for the classes and freezing seems to be for a minimum of a month, the membership fee really should be reduced if they are not providing a full service for this period.
UPDATE - So the Pure Gym response is actually legally incorrect. No-where in your T&Cs or on your web site does it say that the classes are "Free" (like it says for the workout videos). Given the material change in the service provided (less that 50% of classes for 3 weeks, with no notification) in exchange for the membership fee, this is actually a breech of the implied terms. I'll drop you an email to arrange the refund.
Oh and no-one in the gym seems to be able to explain to me how the freezing works in practice for the normal membership. I've had a few different responses and the app glitches when trying to find the details (which do not seem to be clear).
14 December 2022
Reply from PureGym UK - London South Kensington
Hi Diana, thanks for taking the time to leave us a review. We appreciate and value our member feedback.
The classes are a free service as part of purchasing a membership. We can only apologise for any inconvenience when a class has to be cancelled.
Thanks, PureGym
Good Gym but Personal Trainers Monopolise Gym Equipment
This is a good gym with good equipment; however, the gyms personal trainers monopolise all the equipment. I wanted to use the barbell press which was being used by a personal trainer and his client. His session with his client was finished for the day and I asked him if I could use the machine at this point, he had another client turn up, so I didn’t get to use the barbell. Not only was I not able to use the barbell he placed his towel over the equipment and went and used other equipment by doing this other gym user could not use the barbells.
Furthermore, I went to the free weights room which also has barbells I found a barbell not in use only to have a personal trainer approached me as he wanted to use the equipment for his client at this point I give up for the day and went home.
29 October 2022
Unprompted review
Reply from PureGym UK - London South Kensington
Hi Edward. Thanks for taking the time to leave this review! We are happy to see this is 4 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We would like to apologise for any inconvenience caused. It would really help us if you could get in touch directly with the Gym Manager to provide more information (such as date and time or names etc.) so this can be investigated.
Thanks, PureGym.
Fantastic environment and super…
Fantastic environment and super friendly staff, could not recommend enough!
25 June 2022
The towels for customer use never seem…
The towels for customer use never seem to be readily available like before. They always seem to run out in last few months. This week was exceptionally warm which meant the gym was and I noticed a lot of people queuing for it to be put on. I pay the upper charge for the gym use to use the water machine and I think 20min intervals before you can use the machine is too long especially if the aircon is not going to be turned on.
24 June 2022
SPIN PROGRAMME IMPROVING, BUT STILL NEEDS WORK - Sub Standard!
The Spin Classes have improved after my initial complaint and dissatisfaction. There are two instructors of whom I have experienced a class who are very good. However, I do think more needs to be done to enhance the Spin Programme, and I hope my earlier comments - and this updated one - will result in finding ways to make the Spin Programme as good as it was in the days when it was LA Fitness!
22 June 2022
Reply from PureGym UK - London South Kensington
Hi Lisa. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We are sorry to hear you feel this way. If you have any concerns regarding the classes then e advise speaking to the Gym Manager.
We are sorry to hear you are looking to cancel and wish you the best of luck with your onward fitness journey.
Thanks, PureGym
for about a month
for about a month, at least once a week I have not found towels, and for me it is really difficult, since I come right in my work break, and I need them, so I pay the subscription, but I cannot always use them
21 June 2022
Reply from PureGym UK - London South Kensington
Hi. Thanks for taking the time to leave this review, we are sorry to see this is 2 stars. We always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused. It would really help us if you could get in touch directly with the Gym Manager to provide more information (such as date and times etc.) so this can be investigated.
Thanks, PureGym.
Reply from PureGym UK - London South Kensington
Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused. It would really help us if you could get in touch directly with the Gym Manager to provide more information (such as date and time etc.) so this can be investigated.
Thanks, PureGym.
I split time between california and…
I split time between california and London. In CA the gyms still require masks. I wish you did also. That’s my issue
2 December 2021
Reply from PureGym UK - London South Kensington
Hi Geoff - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We have been following Government guidance on masks and we will be following the guidance once again – in England it has shifted to individual responsibility. We fully support all members and staff in making their personal choice as to whether they choose to wear a mask. Thanks, PureGym.
Not a nice environment.
Nobody is wearing masks (not a single person) or wiping down equipment between uses. I signed up to a class and when I got there it was cancelled because nobody else showed up.
21 September 2021
Reply from PureGym UK - London South Kensington
Hi, thank you for leaving us a review. We are sorry to see this is 1 star.
Masks in England are not compulsory so we can not force members to wear these. We do however ask and encourage all members to follow the TrainSafe rules set out on our website.
Thanks, PureGym
Pure energy
I just joined the gym, but I feel already so much better! The cycle and combat classes are amazing! I can't wait to come again.
18 September 2021
Reply from PureGym UK - London South Kensington
Hi. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
Our classes really are a fun but effective way to get a workout done, in a shorter period of time!
It's great to hear you enjoy the classes and using the gym overall! :)
Thanks, PureGym
Good gym with good people.
Good gym with good people.
Could improve
- Put more scales (including measurement of body fat / muscles, metabolic age, etc) and ability to print results
- Put more watches around
- Improveshowers (missing shelf to put stuff on)
1 September 2021
Reply from PureGym UK - London South Kensington
Hi Paolo. Thanks for taking the time to leave this review! We are happy to see this is 4 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment and love being able to help and chat to our members when given the opportunity to do so!
We appreciate and value member feedback and it is regularly reviewed by the club.
Thanks, PureGym
The equipment is good but could do with…
The equipment is good but could do with more things. The team seems very friendly.
The people don't tend to wiped the equipment after use and this is a concern.
17 August 2021
Reply from PureGym UK - London South Kensington
Hi VCS. Thank you for leaving us a review. We are happy to see this is 4 stars.
Our staff will always be happy to help where possible and we love chatting to our members given the opportunity. We do ask all members to continue following the TrainSafe rules and clean down equipment after use. We still want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
Thanks, PureGym
Lovely employees!
13 August 2021
Reply from PureGym UK - London South Kensington
Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment and love being able to help and chat to our members when given the opportunity to do so! :)
We are really happy to hear you enjoy using the gym!
Thanks, PureGym
Love PureGym South Kensington
Love PureGym South Kensington, friendly, convenient, spacious, plenty of anti bacterial cleaning aids, all the equipment I need to make my workout complete.
9 August 2021
Reply from PureGym UK - London South Kensington
Hi Mr Carter. Thanks for taking the time to leave this review! We are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so! :)
It's great to hear you enjoy using the gym overall!
Thanks, PureGym
Female changing rooms
Pros:
Good location and overall gym equipment.
Easy membership and very convenient if you are looking for a place to go and do a quick workout.
Cons:
Can be very packed in the evening.
Female changing room needs hairdryers replacement (6 hairdryers in total- 1 working)
Wish it was opening at 6am.
Overall I wish it was still LAX, less people and longer opening hours.
9 August 2021
Reply from PureGym UK - London South Kensington
Hi Viki, thanks for leaving us a review. We appreciate and value our member feedback.
We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. Members can also use the members area via the PureGym app or website, to see how many people are in the gym which is useful for planning ahead.
We're sorry we've not been able to open the gym 24 hours due external factors such as local licensing regulations, but we are always looking to extend the opening hours when possible so keep an eye out for updates.
Thanks, PureGym
Reply from PureGym UK - London South Kensington
Hi Msn88. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We are always looking to make improvements to give our members the very best! If you have any other/specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.
Thanks, PureGym
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