Always clean and temperature controlled. Very friendly and helpful staff. Even the cleaning staff at this gym (who get a free membership) are really supportive and helpful. They have all the equipment... See more
Company replied
Streatham High Road 130, SW16 1BW London, England, GB
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Always clean and temperature controlled. Very friendly and helpful staff. Even the cleaning staff at this gym (who get a free membership) are really supportive and helpful. They have all the equipment... See more
Company replied
It's clean and most of the staff are friendly and knowledgeable (few exceptions, but they can be avoided), but it's incredibly busy all the time! And they've removed yoga and pilates without r... See more
Company replied
Zumba on Sunday is the highlight of my gym week ! Luis is an incredible instructor who brings so much positive energy to every class. The sessions last an hour, and by the end, we're all sweating-I... See more
Company replied
Sunday morning Zumba class with Luis is an absolute blast! Luis has incredible energy and makes the class so much fun. From the moment the music starts, it is impossible not to get swept up in the in... See more
Company replied
Written by the company
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
Streatham High Road 130, SW16 1BW, London, England, United Kingdom
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I've been going to this gym for over a year now. The whole team is amazing; it's very clean, and staff are polite and very welcoming. The classes are top-tier and very advanced, due to placement I've not been able to go for about three months but I cannot wait to go back, my personal trainer is a 10/10 and because of how amazing this gym is I now love the gym!! The team is are just the best! I would not go anywhere else

Reply from PureGym UK - London Streatham
I had an amazing experience at PureGym Streatham! The manager Troy was very supportive, polite and generous with his time. He showed a real commitment to customers in getting the best from their experience in the gym. I was shown how to effectively use the specific equipments I had asked to see. I was shown how to access help should I need too. As well as help that was specific to my needs such as access to the lift. I was shown the emergency exit and safety protocol that the gym has, ensuring all users are safe. The atmosphere in the gym is very calm and peaceful. Not busy and overwhelming as I thought it would be. The equipment is cleaned regularly; I witness staff cleaning several of them. As a premium member I am yet to experience other PureGym locations but for now, I’m grateful for the support and welcome at the Streatham location and have had several visits now. Thanks again to the manager Troy Ebanks and his team!

Reply from PureGym UK - London Streatham
The machine Ive been wanting to use has been out of service for a while now and for the price am paying I would assume equipment would be fixed sooner than later

Reply from PureGym UK - London Streatham
Has been a completely hassle free experience as well as the cleanliness of the gym

Reply from PureGym UK - London Streatham
Quick and easy to join! I even got a 30% discount on my first 3 months!

Reply from PureGym UK - London Streatham
Great company and classes !!
Ivona and John are the best !!

Reply from PureGym UK - London Streatham
Easy online process to join the streatham gym. Looking forward to my first session.

Reply from PureGym UK - London Streatham
There’s not a lot of equipment, so you’ll be waiting 10 mins to use the smith machine etc . The staff were nice though shout out them

Reply from PureGym UK - London Streatham
Zumba on Sunday is the highlight of my gym week ! Luis is an incredible instructor who brings so much positive energy to every class. The sessions last an hour, and by the end, we're all sweating-Its such a fantastic workout!
Luis's classes strike the perfect balance between fun and challenging, motivating us to push ourselves. I also appreciate how he incorporates new routines to keep fresh and exciting.
Thank you, Luis, for making exercise so enjoyable nd rewarding!

Reply from PureGym UK - London Streatham
My wife and I signed up for a 3 day pass but we were not allowed use our pass after day 1. Really disappointed not to utilise the 3 day pass to really check out the gym and its facilities.

Reply from PureGym UK - London Streatham
PureGym is a very good-quality gym with plenty of facilities, machines, weights and friendly staff. I have to say that the vending machine items are extortionately priced, and I would be more inclined to buy if a small bottle of Lucozade didn't cost me £10!

Reply from PureGym UK - London Streatham
Sunday morning Zumba class with Luis is an absolute blast! Luis has incredible energy and makes the class so much fun. From the moment the music starts, it is impossible not to get swept up in the infectious rhythms and high-energy dance moves. The steps are easy to follow, and the overall positive energy Luis brings with his attitude makes Zumba a perfect start to Sunday.

Reply from PureGym UK - London Streatham
We have a new Manager, Alistair, who has put new classes, with new instructors, on the timetable: Box Fit on Sunday morning with Festus, more Strenght classes with Chalris during the week in the afternoon, and more classes on friday afternoon, which we never had before. Alistair himself is a force of nature. His Afrobeat music mixed with other music, and the harmonious movements, are such a change to the usual routine.. I did PUMP and ABS with him yesterday, and I could have gone on for another hour, although I felt all the work done a bit later, and the following day. I was going to give up classes, to use just the tools and machines, but I am happy that I can continue training with my gym friends in different classes. What a fantastic year ahead. Thanks Alistair, and John, the Assistant Manager, that has been a pillar since the gym opened.

Reply from PureGym UK - London Streatham
I got a three day free pass to my local Pure Gym (Streatham) and had a good time there. Staff were friendly and there is a good range of equipment and classes available. The place is spacious and clean, including the changing room, which is always a plus.

Reply from PureGym UK - London Streatham
this was my first time joining this specific gym. it was very clean & i even joined a class that helped me learn how to lift properly and give me form tips. friendly staff aswell

Reply from PureGym UK - London Streatham
I recently had to cancel my membership due to a back injury and re-joined on Sunday to continue light exercise, such as walking on the treadmill.
I had an inquiry, and Amelia was exceptional in her response. She replied very promptly, was professional, and extremely helpful. It’s rare to find such efficient and high-quality customer service these days—well done and thank you!
Keep up the amazing work!
Thank you, Amelia.

Reply from PureGym UK - London Streatham

Reply from PureGym UK - London Streatham
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