PureGym UK - London Streatham Reviews 70

TrustScore 4.5 out of 5

4.3

Streatham High Road 130, SW16 1BW London, England, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Always clean and temperature controlled. Very friendly and helpful staff. Even the cleaning staff at this gym (who get a free membership) are really supportive and helpful. They have all the equipment... See more

Company replied

Rated 2 out of 5 stars

It's clean and most of the staff are friendly and knowledgeable (few exceptions, but they can be avoided), but it's incredibly busy all the time! And they've removed yoga and pilates without r... See more

Company replied

Rated 5 out of 5 stars

Zumba on Sunday is the highlight of my gym week ! Luis is an incredible instructor who brings so much positive energy to every class. The sessions last an hour, and by the end, we're all sweating-I... See more

Company replied

Rated 5 out of 5 stars

Sunday morning Zumba class with Luis is an absolute blast! Luis has incredible energy and makes the class so much fun. From the moment the music starts, it is impossible not to get swept up in the in... See more

Company replied


Company details

  1. #15 of 17 best companies in Gym
  2. #11 of 11 best companies in Fitness centre

About PureGym UK - London Streatham

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

  • Streatham High Road 130, SW16 1BW, London, England, United Kingdom

4.3

Excellent

TrustScore 4.5 out of 5

70 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 94% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I've been going to this gym for over a…

I've been going to this gym for over a year now. The whole team is amazing; it's very clean, and staff are polite and very welcoming. The classes are top-tier and very advanced, due to placement I've not been able to go for about three months but I cannot wait to go back, my personal trainer is a 10/10 and because of how amazing this gym is I now love the gym!! The team is are just the best! I would not go anywhere else

7 March 2026
Unprompted review
Rated 5 out of 5 stars

Brief workout as a Newby

Brief workout as a Newby, loves the Facilities

28 November 2025
PureGym UK - London Streatham logo

Reply from PureGym UK - London Streatham

Hi Everton - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to see your positive comment and hear of this first experience! Thanks, PureGym

Rated 5 out of 5 stars

Amazing experience at PureGym Streatham!

I had an amazing experience at PureGym Streatham! The manager Troy was very supportive, polite and generous with his time. He showed a real commitment to customers in getting the best from their experience in the gym. I was shown how to effectively use the specific equipments I had asked to see. I was shown how to access help should I need too. As well as help that was specific to my needs such as access to the lift. I was shown the emergency exit and safety protocol that the gym has, ensuring all users are safe. The atmosphere in the gym is very calm and peaceful. Not busy and overwhelming as I thought it would be. The equipment is cleaned regularly; I witness staff cleaning several of them. As a premium member I am yet to experience other PureGym locations but for now, I’m grateful for the support and welcome at the Streatham location and have had several visits now. Thanks again to the manager Troy Ebanks and his team!

7 October 2025
PureGym UK - London Streatham logo

Reply from PureGym UK - London Streatham

Hi there - Thank you so much for your 5-star review! 🙌 We’re so glad to hear you had an excellent experience, and we’re proud to have such a dedicated team. Our staff work hard to provide great service, and your feedback means a lot. Looking forward to seeing you again soon at the gym! Thanks, PureGym

Rated 3 out of 5 stars

The machine Ive been wanting to use has…

The machine Ive been wanting to use has been out of service for a while now and for the price am paying I would assume equipment would be fixed sooner than later

29 July 2025
PureGym UK - London Streatham logo

Reply from PureGym UK - London Streatham

Hi Carolina - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible. Thanks, PureGym

Rated 4 out of 5 stars

Has been a completely hassle free…

Has been a completely hassle free experience as well as the cleanliness of the gym

19 June 2025
Unprompted review
PureGym UK - London Streatham logo

Reply from PureGym UK - London Streatham

Hi Alex. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Quick and easy to join

Quick and easy to join! I even got a 30% discount on my first 3 months!

29 May 2025
PureGym UK - London Streatham logo

Reply from PureGym UK - London Streatham

Hi Dean - Thank you so much for sharing your feedback, we are delighted to see this is 5 stars. We aim to make the start of your fitness journey as smooth as possible, so it's fantastic to hear that your experience joining us was easy and straightforward and you managed to use a promotional offer. Enjoy your workout sessions! Thanks, PureGym

Rated 5 out of 5 stars

Great company and classes !!

Great company and classes !!
Ivona and John are the best !!

14 December 2024
PureGym UK - London Streatham logo

Reply from PureGym UK - London Streatham

Hi Anna - Thank you for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

Our team do our very best to provide a wide range of classes, so that members have a variety of ways to workout and also do so, in a short amount of time, as we understand some members are crunched for time or just prefer short effective workouts. We are really happy to hear you enjoy using the gym! Thanks, PureGym.

Rated 5 out of 5 stars

Easy online process to join…

Easy online process to join the streatham gym. Looking forward to my first session.

7 February 2025
PureGym UK - London Streatham logo

Reply from PureGym UK - London Streatham

Hi Dee! Thank you for taking the time to leave this 5 star review. It is great to hear the joining process was straightforward.

Hope you enjoy your membership with us! Thanks, PureGym

Rated 5 out of 5 stars

Easy and smooth .

Easy and smooth .

25 January 2025
PureGym UK - London Streatham logo

Reply from PureGym UK - London Streatham

Hi Sasha - Thank you for taking the time to share your thoughts! We really value member feedback and always take it on board. It’s great to hear that you had a smooth and easy experience joining us. Have a great time with your workouts! Thanks, PureGym.

Rated 3 out of 5 stars

There’s not a lot of equipment

There’s not a lot of equipment, so you’ll be waiting 10 mins to use the smith machine etc . The staff were nice though shout out them

9 January 2025
PureGym UK - London Streatham logo

Reply from PureGym UK - London Streatham

Hi there - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio, but if you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.

Rated 5 out of 5 stars

Great

Calm and friendly

22 November 2024
PureGym UK - London Streatham logo

Reply from PureGym UK - London Streatham

Hi Kristine! Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. Hope you continue to enjoy your time with us! Thanks, PureGym

Rated 5 out of 5 stars

Zumba Class - Streatham

Zumba on Sunday is the highlight of my gym week ! Luis is an incredible instructor who brings so much positive energy to every class. The sessions last an hour, and by the end, we're all sweating-Its such a fantastic workout!
Luis's classes strike the perfect balance between fun and challenging, motivating us to push ourselves. I also appreciate how he incorporates new routines to keep fresh and exciting.
Thank you, Luis, for making exercise so enjoyable nd rewarding!

12 January 2025
Unprompted review
PureGym UK - London Streatham logo

Reply from PureGym UK - London Streatham

Hi Magda. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym and the classes! Thanks, PureGym

Rated 1 out of 5 stars

Misleading deal

My wife and I signed up for a 3 day pass but we were not allowed use our pass after day 1. Really disappointed not to utilise the 3 day pass to really check out the gym and its facilities.

31 December 2024
PureGym UK - London Streatham logo

Reply from PureGym UK - London Streatham

Hi there - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused!

If you could get in touch with us directly with the Gym Manager/Member Services to provide more information (which gym, what date/time etc.) we can look into assisting you with this.

There is also an Assist button at the gym entrance you can press, when pressed a local member of staff will come to the door to assist you. Thanks, PureGym.

Rated 4 out of 5 stars

PureGym

PureGym is a very good-quality gym with plenty of facilities, machines, weights and friendly staff. I have to say that the vending machine items are extortionately priced, and I would be more inclined to buy if a small bottle of Lucozade didn't cost me £10!

6 January 2025
PureGym UK - London Streatham logo

Reply from PureGym UK - London Streatham

Hi Lauren - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

Our team do our very best to provide a wide range of equipment so that members have a variety of ways to workout so it's good to see you have been happy with this. We are really happy to hear you enjoy using the gym and we can certainly review our pricing on the vending machines. Thanks, PureGym.

Rated 5 out of 5 stars

Sunday morning Zumba class with Luis…

Sunday morning Zumba class with Luis is an absolute blast! Luis has incredible energy and makes the class so much fun. From the moment the music starts, it is impossible not to get swept up in the infectious rhythms and high-energy dance moves. The steps are easy to follow, and the overall positive energy Luis brings with his attitude makes Zumba a perfect start to Sunday.

5 January 2025
Unprompted review
PureGym UK - London Streatham logo

Reply from PureGym UK - London Streatham

Hi Anya- Thank you for taking the time to leave this review! We’re delighted to hear that you’re having such a transformational experience in our gym.

Helping our members achieve their goals and feel their best is what drives us every day, and your kind words mean the world to us. Keep up the amazing work—we’re excited to continue supporting you on your fitness journey! Thanks, PureGym.

Rated 5 out of 5 stars

New Manager, new classes

We have a new Manager, Alistair, who has put new classes, with new instructors, on the timetable: Box Fit on Sunday morning with Festus, more Strenght classes with Chalris during the week in the afternoon, and more classes on friday afternoon, which we never had before. Alistair himself is a force of nature. His Afrobeat music mixed with other music, and the harmonious movements, are such a change to the usual routine.. I did PUMP and ABS with him yesterday, and I could have gone on for another hour, although I felt all the work done a bit later, and the following day. I was going to give up classes, to use just the tools and machines, but I am happy that I can continue training with my gym friends in different classes. What a fantastic year ahead. Thanks Alistair, and John, the Assistant Manager, that has been a pillar since the gym opened.

31 December 2024
Unprompted review
PureGym UK - London Streatham logo

Reply from PureGym UK - London Streatham

Hi Paola - Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of classes, so that members have a variety of ways to workout and also do so, in a short amount of time, as we understand some members are crunched for time or just prefer shorter (but effective) workouts. We are really happy to hear you enjoy using the gym! Thanks, PureGym

Rated 5 out of 5 stars

My first experience at a Pure Gym

I got a three day free pass to my local Pure Gym (Streatham) and had a good time there. Staff were friendly and there is a good range of equipment and classes available. The place is spacious and clean, including the changing room, which is always a plus.

24 December 2024
Unprompted review
PureGym UK - London Streatham logo

Reply from PureGym UK - London Streatham

Hi Emerson - Thank you so much for your feedback! We're glad to hear you enjoyed the friendly staff and the range of equipment we have to offer. We believe it's essential to create a welcoming and positive environment where our members can feel comfortable and energized.

Our staff works hard to ensure that every experience is enjoyable, and it's wonderful to know that this effort made an impact on your visit. We truly appreciate your support and look forward to seeing you again! Thanks, PureGym.

Rated 4 out of 5 stars

clean and friendly gym

this was my first time joining this specific gym. it was very clean & i even joined a class that helped me learn how to lift properly and give me form tips. friendly staff aswell

4 November 2024
PureGym UK - London Streatham logo

Reply from PureGym UK - London Streatham

Hi Stephy - Thank you so much for your feedback! We're glad to hear you're enjoying the classes and our friendly staff. We believe it's essential to create a welcoming and positive environment where our members can feel comfortable and energized.

Our staff works hard to ensure that every experience is enjoyable, and it's wonderful to know that this effort made an impact on your visit. We truly appreciate your support and look forward to seeing you again! Thanks, PureGym.

Rated 5 out of 5 stars

Best gym in Streatham!

I recently had to cancel my membership due to a back injury and re-joined on Sunday to continue light exercise, such as walking on the treadmill.

I had an inquiry, and Amelia was exceptional in her response. She replied very promptly, was professional, and extremely helpful. It’s rare to find such efficient and high-quality customer service these days—well done and thank you!

Keep up the amazing work!

Thank you, Amelia.

7 October 2024
Unprompted review
PureGym UK - London Streatham logo

Reply from PureGym UK - London Streatham

Hi Gunther – Thank you for leaving this review! Our team genuinely enjoys assisting and connecting with our members whenever we can, so it's wonderful to hear that you've had such a positive experience with us.

We're thrilled to know that you're happy with both the gym and the support from our team. We wish you the very best in your recovery and we'll see you again very soon! Thanks again, PureGym.

Rated 5 out of 5 stars

Very quick and simple to understand

Very quick and simple to understand

1 September 2024
PureGym UK - London Streatham logo

Reply from PureGym UK - London Streatham

Hi there. Thank you for taking the time to leave this 5 star review. It is great to hear the joining process was quick and straightforward.

Hope you enjoy your time with us! Thanks, PureGym

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look