AT THE START OF THE SUMMER I WAS STRUGGLING TO PUT WEIGHT ON AFTER AN ILLNESS. SCOTT, THE GYM MANAGER, GAVE ME SOME VERY DETAILED AND SPECIFIC DIETARY ADVICE, WHICH I HAVE CAREFULLY FOLLOWED AND T... See more
Company replied
Location
Switch locationNightingale Way, BR8 7TQ London, GB
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See what reviewers are saying
Visited Swanley branch as Orpington is out of action. Smaller gym but has everything I need. Very clean. Had a PT session with Hayden - he's a great trainer, top bloke, and a credit to PureGym.
Company replied
Buzzing for the opening. People are being so negative, how can you review when it's not open. The delay is not the teams fault. It is a fault of the landlords contractors above causing serious damage... See more
No customer service, no reply to emails and after joining a gym due to open in December they have had problems and it’s not opening until mid feb. Warning also this company seem to be closing more th... See more
Company replied
Company details
- #15 of 17 best companies in Gym
- #11 of 11 best companies in Fitness centre
About PureGym UK - London Swanley
Written by the company
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
Nightingale Way, BR8 7TQ, London, United Kingdom
3.9
Great
21 reviews
Replied to 94% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
I had a good time and staff were very…
I had a good time and staff were very helpful and supportive
9 February 2026
Unprompted review
Reply from PureGym UK - London Swanley
Hi Peter. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to members when given the opportunity to do so and it’s great to hear you enjoy using the gym overall! Looking forward to seeing you back soon. Thanks, PureGym
Decent
My local branch is quite well design and equipped just wish it was a little bigger and a few more treadmills would be nice.
11 February 2025
Reply from PureGym UK - London Swanley
Hi Lozza- Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio. If you have any other/specific suggestions, please approach the Gym Manager who will be happy to discuss this further! Thanks, PureGym
We love training at pure gym .
We love training at pure gym .. the staff are always very helpful and make you feel welcome
15 February 2025
Reply from PureGym UK - London Swanley
Hi there - Thank you so much for your 5-star review! 🙌 We’re so glad to hear you had an excellent experience, and we’re proud to have such a dedicated team. Our staff work hard to provide great service, and your feedback means a lot. Looking forward to seeing you again soon at the gym! Thanks, PureGym
Swanley Puregym
Visited Swanley branch as Orpington is out of action. Smaller gym but has everything I need. Very clean. Had a PT session with Hayden - he's a great trainer, top bloke, and a credit to PureGym.
19 October 2025
Unprompted review
Reply from PureGym UK - London Swanley
Hi James - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We are really happy to hear of your experience and see your positive comments for a member of the team! Looking forward to seeing you again soon at the gym! Thanks, PureGym
Convenient location
Convenient location, very friendly staff, all the equipment I need. Always clean and tidy.
16 October 2025
Unprompted review
Reply from PureGym UK - London Swanley
Hi Martin - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars! We do our very best to provide a wide range of equipment so that members have a variety of ways to workout and we love being able to help and chat to our members when given the opportunity to do so! It’s great to hear you enjoy using the gym overall! Thanks, PureGym
I had a really nice gym intro with…
I had a really nice gym intro with Zidan, very cool guy, showed me around, great conversation, and little hints and tips. Nice gym, going to enjoy going here
4 October 2025
Unprompted review
Reply from PureGym UK - London Swanley
Hi Carl - Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so! We are really happy to hear of this experience and see your positive comments for a member of the team! Thanks, PureGym
Lovely chill atmosphere
Lovely chill atmosphere. Staff are really friendly as well.
27 September 2025
Unprompted review
Reply from PureGym UK - London Swanley
Hi Stella - Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so! We are really happy to hear this has been your experience! Thanks, PureGym
It is a really good
It is a really good gym has had everything I need but I feel like something they should put in to improve it is a bag (boxing/kickboxing). As I feel like it would make it a lot easier for some like me.
14 September 2025
Unprompted review
Reply from PureGym UK - London Swanley
Hi Finley - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We are really happy to hear you enjoy using the gym! The majority of the equipment in our gyms are standardised but some gyms will have slightly different equipment for various reasons. though boxing bags are not standard in any of our gyms, we are always looking to improve our facilities; we appreciate the point raised and we’ll look into this! Thanks, PureGymThanks, PureGym
EXCELLENT GYM MANAGER
AT THE START OF THE SUMMER I WAS STRUGGLING TO PUT WEIGHT ON AFTER AN ILLNESS.
SCOTT, THE GYM MANAGER, GAVE ME SOME VERY DETAILED AND SPECIFIC DIETARY ADVICE, WHICH I HAVE CAREFULLY FOLLOWED AND THE RESULTS HAVE BEEN EXCELLENT. I AM NOW BACK TO MY NORMAL WEIGHT AND FRANKLY STRONGER AND MORE TONED.
HE IS ALWAYS BUSY IN THE GYM, TIDYING, ORGANISING AND SANITISING ALL THE EQUIPMENT. AND IT IS A PLEASURE TALKING WITH HIM.
I HAVE VISITED MANY OF YOUR LOCATIONS IN THE UK BUT I WOULD FIND IT DIFFICULT TO FIND A BETTER RUN GYM THAN THE ONE IN SWANLEY.
THIS GUY IS SPECIAL - MAKE SURE YOU LOOK AFTER HIM WELL!
19 August 2025
Unprompted review
Reply from PureGym UK - London Swanley
Hi Adam - Thank you so much for your 5-star review! 🙌 We’re so glad to hear you had an excellent experience, and we’re proud to have such a dedicated team. Our staff work hard to provide great service, and your feedback means a lot. We are really happy to hear of this experience! Thanks, PureGym
Reply from PureGym UK - London Swanley
Hi Steve - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. If you think there is a membership option which would suit you better, and you need assistance in getting this, we would ask that you reach out to our Member Services team at member.services@puregym.com or get in touch with us through our social media channels: @puregym on X and Facebook, or @puregymofficial on Instagram. They’re always ready to assist and ensure things run smoothly for you. Thanks, PureGym
good gym.
its clean and well equipped. needs some paper stations to clean down the machines though.
1 May 2025
Reply from PureGym UK - London Swanley
Hi Tim - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We continue to ask, as we always have, that members bring with them a towel with them to wipe kit before and after use and where possible, the team will remind members of this. We fully understand the importance of cleanliness and to help ensure this, the gym management team undertake daily cleaning and walk arounds, so that these cleaning standards are kept high. Thanks, PureGym
Only went for a day pass and got send…
Only went for a day pass and got send membership information! Not hapoy
22 April 2025
Reply from PureGym UK - London Swanley
Hi there - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. Would you be able to tell us the reason behind your comments and rating so we can better understand this? Thanks, PureGym.
Swanley Swanley puregym has given me confidence…
Swanley puregym has given me confidence to start gym again and not as daunting as I thought. Jess personal trainer was fantastic in starting the confidence experience and starting to feel good about myself again!
Manager and other staff also amazing!
19 April 2025
Unprompted review
Reply from PureGym UK - London Swanley
Hi Charlotte - Thank you for taking the time to leave this review! We’re delighted to hear that you’re having such a transformational experience in our gym.
Helping our members achieve their goals and feel their best is what drives us every day, and your kind words mean the world to us. Keep up the amazing work—we’re excited to continue supporting you on your fitness journey! Thanks, PureGym.
Very impressed!
13 February 2025
Reply from PureGym UK - London Swanley
Hi Michael - Thank you for taking the time to leave this review. We always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean environment.
It's great to hear you enjoy using the gym, please continue to have a brilliant time throughout your fitness journey! Thanks, PureGym.
The brand new Swanley gym is great
The brand new Swanley gym is great. Plenty of friendly helpful staff on hand, and lovely atmosphere.
7 February 2025
Unprompted review
Reply from PureGym UK - London Swanley
Hi Robin! Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We love being able to help and chat to our members when given the opportunity to do so; great to hear about your experience at our new club. Enjoy your next workout! Thanks, PureGym
Buzzing for the opening.
Buzzing for the opening.
People are being so negative, how can you review when it's not open. The delay is not the teams fault. It is a fault of the landlords contractors above causing serious damage.
24 January 2025
Unprompted review
No customer service
No customer service, no reply to emails and after joining a gym due to open in December they have had problems and it’s not opening until mid feb.
Warning also this company seem to be closing more than they open
28 December 2024
Reply from PureGym UK - London Swanley
Hi there - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused.
If you could get in touch with us directly with the Member Services Team (by email or via social media) to provide more information, we can help you with your membership. Thanks, PureGym.
Paying for a gym I can’t use…
Bad experience so far! Joined in mid December as the gym was due to open on 20th December. 2 weeks later and the gym still hasn’t opened yet and they’ve already taken my first payment! They’ve now changed the opening date to early 2025 - who knows when that will be! I’m effectively paying for a gym I can’t use!
19 December 2024
Reply from PureGym UK - London Swanley
Hi, thank you for leaving us this review. We are sorry to see this is 1 star.
The opening date of a gym can always be subject to change. The 1st payment is always taken to secure the offer you have signed up on and set your membership up. No further payments will be deducted until the 2nd month of the gym being open.
Thanks, PureGym
Disappointed
Very disappointed I joined I gym hoping to train before Christmas and the gym’s still not open. There was other gyms around offering membership deals that I missed because of being waiting to this gym to open.
This week I’ll cancel my membership.
2 January 2025
Unprompted review
Reply from PureGym UK - London Swanley
Hi, thank you for leaving us this review. We are sorry to see this is 1 star.
The opening date of a gym can always be subject to change. The 1st payment is always taken to secure the offer you have signed up on and set your membership up. No further payments will be deducted until the 2nd month of the gym being open. This is outlined at the time of joining.
Thanks, PureGym
Swanley gym still not open!!
The opening date has been pushed back again and no date has been given!!!! You have taken my money and the gym is not even open yet !!!!! I want the promotion rate to be extended!!!!
14 December 2024
Reply from PureGym UK - London Swanley
Hi, thank you for leaving us this review. We are sorry to see this is 1 star.
The opening date of a gym can always be subject to change. The 1st payment is always taken to secure the offer you have signed up on and set your membership up. No further payments will be deducted until the 2nd month of the gym being open. This is outlined at the time of joining.
Thanks, PureGym
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