Overall the gym is value for money, enough equipment and friendly. However, the running machines are a little old and temperamental and there is a whiff of weed regularly in the changing rooms.
Company replied
Location
Switch location291 Kirkdale, SE26 4QD London, GB
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See what reviewers are saying
I'm not actually a member, but I popped into a branch in Sydenham because I've badly sprained my ankle and I was looking for an ankle support. The very nice young PT, Marlon was most kind and hel... See more
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The customer service rep who helped me did an amazing job. She was quite pleasant and spent the time to ensure she answered all my questions. Bethany made the experience great. She was very patient... See more
Company replied
My daughter joined this gym and on her introductory tour was cat called and wolf whistled at by a man. The staff told her that he was a regular and always did that and that they just ignore him. Sh... See more
Company replied
Company details
- #15 of 17 best companies in Gym
- #11 of 11 best companies in Fitness centre
About PureGym UK - London Sydenham
Written by the company
Membership Help
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
291 Kirkdale, SE26 4QD, London, United Kingdom
3.5
Average
125 reviews
Replied to 94% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Overall the gym is value for money
Overall the gym is value for money, enough equipment and friendly. However, the running machines are a little old and temperamental and there is a whiff of weed regularly in the changing rooms.
23 October 2025
Reply from PureGym UK - London Sydenham
Hi Brian- Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of equipment/kit so that members have a variety of ways to workout. If you have any concerns regarding the equipment at your gym, or any additional queries, please approach the Gym Manager and they will be happy to discuss this further. We are really happy to hear you enjoy using the gym overall and we hope to see you back soon! Thanks, PureGym
Reply from PureGym UK - London Sydenham
Hi Nathaniel. Thank you for taking the time to leave this review, we are really pleased to see it is 5 stars. Our Member Services team are on hand to assist with any of your membership queries, we are glad to hear that your experience of this has been positive! Our staff work hard to provide great service, and your feedback means a lot. Looking forward to seeing you again soon at the gym! Thanks, PureGym
Poor customer service online and not a…
Poor customer service online and not a nice place to work out.
1 August 2025
Reply from PureGym UK - London Sydenham
Hi Chrissie- Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. Would you be able to tell us the reason behind your comments and rating so we can better understand this? You can do this by speaking to the Gym Manager directly, or by contacting our team at member.services@puregym.com. We wish to provide the best services to all our members, and we look forward to discussing this further with you soon. Thanks, PureGym
Very helpful staff
Very helpful staff who are easy to find and keen to support. Lots of machines. I went around 9:30 am and it wasn't busy at all.
9 December 2025
Reply from PureGym UK - London Sydenham
Hi Rebekah- Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of equipment/kit so that members have a variety of ways to workout. We also love being able to help and chat to our members when given the opportunity to do so and we are really happy to hear you enjoy using the gym overall! We look forward to seeing you back in the gym soon! Thanks, PureGym
The customer service rep who helped me…
The customer service rep who helped me did an amazing job. She was quite pleasant and spent the time to ensure she answered all my questions.
Bethany made the experience great. She was very patient and really wanted to ensure I had all my queries answered.
6 December 2025
Reply from PureGym UK - London Sydenham
Hi Venesia. Thank you for taking the time to leave this review, we are really pleased to see it is 5 stars. Our Member Services team are always on hand to assist with any of your membership queries and we are glad to hear that your experience of this has been positive! Our staff work hard to provide great service, and your feedback means a lot. We’re thrilled to have you as part of the PureGym community and can’t wait to continue to support you on your health and fitness journey! Thanks, PureGym
The gym was has everything you need for…
The gym was has everything you need for a full body workout. The only down side for me was the warm up area was slightly too small at this gym. They could solve this problem by letting people use the room where classes are held (obviously when there’s no classes running). The only other thing I could recommend is to let the friend go in whenever they want. Currently you have to be there at the same time as the gym member.
19 November 2025
Reply from PureGym UK - London Sydenham
Hi Liselle- Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. Please be aware due to the situation of our gyms it isn't always possible to extend the site itself, however, If you have any specific suggestions regarding the layout of the gym please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.
Sexist behaviour totally allowed
My daughter joined this gym and on her introductory tour was cat called and wolf whistled at by a man. The staff told her that he was a regular and always did that and that they just ignore him.
She felt extremely uncomfortable and didn’t want to go after that.
I emailed to complain and have heard absolutely nothing. What a terrible environment to create for a young woman and to accept that kind of belittling behaviour. Totally unacceptable and they obviously don’t care from the shop floor to the management level. We have cancelled the membership.
9 September 2025
Unprompted review
Reply from PureGym UK - London Sydenham
Hi Jackie - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We have a zero-tolerance policy on any form of harassment or inappropriate behaviour and take any concerns of this nature seriously. We ask that any concerns are raised with the gym manager directly, or to safespace@puregym.com; a confidential means of alerting us to any behavioural concerns. We please ask that you get in touch with further details, to allow us to conduct into this matter. Please be assured a full investigation will take place, and the team on hand will reply back as soon as possible. Thanks, PureGym
Multi-club Pass
Some are better maintained than others but generally very good value for money. Especially the multi-club accessing clubs 24-7.
1 June 2025
Reply from PureGym UK - London Sydenham
Hi Teresa, it's great to hear you're enjoying PureGym, and thank you for the 4* review!
Thanks, PureGym
Reply from PureGym UK - London Sydenham
Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you found the signing up process easy and we hope you enjoy using the gym overall!
Thanks, PureGym
Reply from PureGym UK - London Sydenham
Hi Eileen - Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so! We are really happy to hear you enjoy using the gym! Thanks, PureGym
Just returned back to pure gym and it’s…
Just returned back to pure gym and it’s been fantastic . Staff are excellent and so eager to help in any way possible . Great gym well kept . Plus such good monthly payments .
7 April 2025
Unprompted review
Reply from PureGym UK - London Sydenham
Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
went back to pure gym this morning…
went back to pure gym this morning after many months away! really enjoyed my spinning class- My physio encouraged me to attend my spinning class this morning! so glad that I did.
love that the gym is open 24/7.
Thank you pure gym Sydenham for helping me to get fit again.
8 April 2025
Unprompted review
Reply from PureGym UK - London Sydenham
Hi Rosemary. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Unauthorised payment taken from my account
They overcharged me upon joining.
I joined up at a reduced rate (£17.49), with a £5 joining fee - so my first payment totalled £22.49.
They them, for no reason, charged me £10 10 days later.
Now, bearing in mind they only have permission to take a direct debit payment from me, on a specific date, for a specific amount (£17.49), this isn't legal.
I flagged this with their team who said "Sorry for any confusion, the joining fee was £15.00 as only £5.00 was collected at the join up stage due to an error a further £10.00 was collected by direct debit on 28/3/25."
After lots of back and forth, they are refusing to refund this £10, and blaming a third-party for the error (vitality).
I will be speaking with my bank. Do not join Pure Gym, they cannot be trusted with your account details, and their customer service is inflexible.
EDIT:
In response to your response... yes, if you read, you can see I paid a £5 joining fee. You then collected a further £10 for a "joining fee" 2 weeks later, owing to "an error", which you could neither prove or elaborate on.
3 April 2025
Unprompted review
Reply from PureGym UK - London Sydenham
Hi Jack. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
A joining fee would be applicable in these circumstances unless there is an active promotion available. Thanks, PureGym
The place is got deep B O
17 February 2025
Reply from PureGym UK - London Sydenham
Hi Don - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We pump over 2,000 litres of fresh air into our gyms every second though our ventilation systems. This helps to dilute airborne virus particles and ensure members have clean fresh air to workout.
Our gyms are also cleaned every night with high-grade anti-viral disinfectant. The team also clean every piece of kit and surface throughout the day, from dumbbells to treadmills and everything in between, so you can train with confidence. Cleaning stations are located in all key areas of the gym to make it as easy as possible. Thanks, PureGym.
Reply from PureGym UK - London Sydenham
Hi Lisa - Thank you for taking the time to leave this review! We understand that cost is an important factor when choosing a gym, and we strive to provide value by offering a clean, well-equipped, and welcoming environment for all our members.
Our goal is to ensure you have a safe and enjoyable space to focus on your fitness while keeping things affordable. We truly appreciate your feedback and will continue working hard to meet your expectations. Thanks, PureGym.
Poor hygiene after use of gym equipment
Need more cleaning paper towels etc.
Also a sign to ask when finishing using gym equipment to wipe down for the next person. Basic hygiene.
28 December 2024
Reply from PureGym UK - London Sydenham
Hi Mandy - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of supplies being available to members and staff and this will be dealt with. Thanks, PureGym.
Overcrowded
The gym is always overcrowded, and there needs to be a system to limit the number of people at any given time. Having to wait to use the equipment is frustrating, so I’ll be exploring other options.
6 January 2025
Reply from PureGym UK - London Sydenham
Hi there - Thank you for taking the time to leave this review. We always appreciate and take on member feedback.
Our gyms are indeed very popular and so can become busy especially at peak times, but this does fluctuate throughout the day. Members can also use the members area via the PureGym app or website to see how many people are in the gym.
Please also feel free to ask to switch in with a member while they rest between sets, this can also help you keep an even pace between sets. Thanks, PureGym.
Amazing costumer service and the gym…
Amazing costumer service and the gym also very nice with nice machines and equipment’s nice and clean. Well done Pure Gym.
3 January 2025
Unprompted review
Reply from PureGym UK - London Sydenham
Hi Romeo - Thank you for taking the time to leave this review. We always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean environment.
It's great to hear you enjoy using the gym, please continue to have a brilliant time throughout your fitness journey! Thanks, PureGym.
Loved it
Wonderful all round experience, service and friendly atmosphere.
16 December 2024
Unprompted review
Reply from PureGym UK - London Sydenham
Hi Dami - Thank you so much for your feedback! We're glad to hear you enjoyed the friendly and open atmosphere. We believe it's essential to create a welcoming and positive environment where our members can feel comfortable and energized.
Our staff works hard to ensure that every experience is enjoyable, and it's wonderful to know that this effort made an impact on your visit. We truly appreciate your support and look forward to seeing you again! Thanks, PureGym.
Trouble using blue light card discount
Trouble using blue light card discount. Also, your page asked me for all my bank details long number plus account number plus sort code plus exp date plus 3 digits on back. This is illegal but I still gave the details and the payment kept being declined tens of attempts. At the end I tried it after 2 days again and it just asked normal details and at the end it worked.
27 November 2024
Reply from PureGym UK - London Sydenham
Hi Ralitsa - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. Taking the long number and the CVV number is normal practice with authorising any online payment.
If you could get in touch with us directly with the Member Services Team (by email or via social media) to provide more information, we can help you with your membership. Thanks, PureGym.
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